User Experience Researcher

About the Company

Koru UX Design is a leading UX design agency specializing in HealthTech. We partner with clients to deliver user-centered design solutions that drive innovation and enhance user experiences. Our design teams work as an integrated extension of our client’s teams, deeply embedding ourselves into their processes to create seamless, impactful products.

About the Role

Senior UX Researcher

You’ll plan and execute end-to-end research studies, work closely with product owners, and help define experiences used by thousands of professionals in the US.

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What You’ll Do

• Own and lead UX research activities across discovery, concept validation, and usability phases
• Plan, conduct, and synthesise user interviews, usability testing, stakeholder interviews, and journey mapping
• Create actionable outputs like personas, user journeys, service blueprints, and research reports
• Proactively identify users to talk to—whether through clients, internal teams, or customer success
• Translate research insights into product opportunities and design inputs
• Collaborate with UX designers, product managers, and front-end teams throughout the design process
• Help shape our research practice as we scale, including mentoring junior team members when needed
• Proactively identify new opportunities for research within existing client engagements to extend project reach

What We’re Looking For

• 3–6 years of hands-on UX research experience (not internships or academic)
• Direct experience conducting research for enterprise or B2B products (SaaS, healthcare, platforms, or internal tools)
• Comfort working with US-based users and stakeholders, and ability to adapt research communication accordingly
• Strong system-level thinking: you can map workflows, identify gaps, and untangle complex journeys
• Ability to handle open-ended, ambiguous briefs—you’re someone who finds ways to start and drive the process
• Familiarity with creating journey maps, service blueprints, or ecosystem maps
• Excellent verbal and written communication, with a knack for explaining research to cross-functional teams

Bonus Points If You Have

• Experience working in healthcare, automation, or other complex, high-stakes domains
• Exposure to continuous discovery practices alongside product teams
• Comfort engaging with product owners and client stakeholders to shape research direction and priorities

Benefits

• Opportunities for growth and continuous learning (LinkedIn learning & professional trainings).
• Flexible working hours and remote options.
• A collaborative and innovative team culture.
• Opportunity for career growth and leadership roles.

Koru UX Design is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.