User Experience Designer

About the Role

We are looking for a

highly creative UX/UI Designer

who can think beyond wireframes and pixels. Someone who can translate complex problems into beautiful, intuitive digital experiences. You’ll play a pivotal role in shaping the look and feel of our platforms, with a strong focus on ServiceNow/

This role is

design-fi rst

, but we’re seeking someone who understands development realities, especially HTML, CSS, and ideally has some exposure to AngularJS or modern front-end frameworks. You're not expected to build everything but you should know what’s possible, what’s hard, and what’s elegant.

Responsibilities

Lead the visual and interaction design of digital products, tools, and portals — primarily within the ServiceNow ecosystem

Manage the ServiceNow Portals platform

, including Employee Center and other custom portals, ensuring a modern, intuitive, and efficient experience across the employee journey

Partner with BU teams to support future development work

on the platform, including enhancing the design system, building new modules, and refi ning existing workfl ows

Play a key role in integrating AI into the portal experience

, helping shape how generative AI, virtual agents, and personalized automation elevate the employee support experience

Translate business needs and user requirements into intuitive and beautiful UI/UX designs

Conduct UX research, usability testing, and apply insights into iterative design improvements

Collaborate with developers, product managers, and stakeholders to deliver thoughtful user experiences that balance form and function

Create UI kits, component libraries, design systems, and responsive layouts

Deliver high-fi delity mockups, prototypes, and detailed specs to development teams

Ensure accessibility and consistency across digital interfaces

Occasionally work with other design teams on creative assets, internal IT branding, campaigns, and storytelling graphics

Required Qualifi cations

3+ years of experience in UX/UI design, digital product design, or web interface design

Profi cient in tools like Figma, Adobe Creative Suite, or similar

Solid understanding of HTML and CSS (you won’t be coding full-time, but you should speak the language)

A sharp eye for visual design, spacing, hierarchy, and storytelling

Strong UX process mindset: research → ideate → prototype → test → iterate

Portfolio that showcases excellent design work and UX thinking

Nice-to-Have Skills

Familiarity with AngularJS and front-end frameworks

Experience designing on ServiceNow (especially portals and Employee Center Pro)

Basic understanding of ServiceNow's widget system and CMS principles

Motion design or interaction animation skills (e.g., using Lottie, SVG animation)

Branding, graphic design, or creative marketing experience

Tech Stack You’ll Encounter

Design:

Figma, Illustrator, Photoshop, Adobe XD, Canva

Dev & Prototyping:

HTML, CSS, AngularJS, Bootstrap

Why Join Us

This is your chance to leave a design legacy in a company that values creative thinkers and UX maturity. You won’t just design, you’ll

shape the experience.

Whether it’s IT support portals, internal dashboards, or creative campaigns, your fi ngerprints will be everywhere.