Unit Manager - Training

Description And Requirements

• Responsible for Planning, Scheduling, Execution and governing Training practices
• Manage entire NH Process Certification (Preprocess, Compliance, Training, Learning Curve, Teach back, etc.)
• Ensuring effective Knowledge Transfer during Migrations – Training Material, Training Methodology, Monitoring Progress, find solutions
• Provide training solutions to Migrations, Ops partners for effective training, documentation, performance evaluation, capability building, etc.
• Conduct activities related to Training Needs Identification, Analysis and Planning Refresher Training Methodology and Annual/Monthly Training Calendar
• Partner with operation teams to address training needs & review for effectiveness through planned review meetings
• Participate in and lead organizational initiatives like CMMI etc.
• Create, update and review Training documents including SOP, Process maps , TSDs . Establish document governance model in assigned LOBs
• Mentor the Team Leaders and Process training team (PKTs/ BPS/ Trainers/SMEs) for delivery effectiveness & efficiency
• Responsible for the certification and productivity of new trainers / SMEs
• Conduct training sessions on MS Excel, Power BI, TTT, SOP Creation, etc.
  

Knowledge, Skills And Abilities

• Graduate or PG in any discipline
  

Experience

• Minimum 12-14 years of overall work experience and 8-10 years of Training experience is required in shared services or ITES/ BPO/KPO environment
  

• Should be proficient in Ms Office, Analytical and Problem-Solving skills
• Highly proficient at PowerPoint including training content creation, visualization & data representation based on audience/content; formatting content in the form of a storyline, etc.
• Understanding of Power platform/Power BI and Lean Six Sigma concepts (will be a plus)
• Understanding and work experience of CMMI (will be a plus)
  

• Excellent Communication and Presentation skills
• Must be able to facilitate training sessions
• Ability to actively listen for explicit and implied meaning
• Ability to work both independently and as a team player
• Lead discussions and influence decisions during stakeholder meetings
• Flair to learn new skills, technologies towards functional improvements
• Demonstrate willingness to take up new opportunities and challenging projects
  

• TTT or training related certification
• Instructional Design Certification (will be a plus)
  

• Be able to demonstrate complete ownership & accountability of tasks assigned.
• Ability to represent function and have strong stakeholder management, required for various training or knowledge transfer related interactions.
• Ability to communicate/ manage global audience /stakeholders.
• Must be flexible to mirror / overlap US Daytime work hours
  

• SME / seniors at stateside for further guidance & support
• Different lines of businesses (as required) for follow-up work for closure of open / delayed milestone tasks
  

About MetLife