Umbrella Infocare - Technical Specialist - Office 365

Job Description

What You'll Do Microsoft Exchange Online Management : Manage and troubleshoot Microsoft Exchange Online (EXO) environments, including mail flow (Message Tracking, Queues, Delivery Reports), and ensure optimal email service delivery. Hybrid Exchange Environments : Work with Exchange Hybrid setups, assisting with migration and coexistence strategies. PowerShell Automation : Leverage PowerShell proficiency for administration, automation tasks, user management, reporting, and efficient issue resolution across the M365 suite. Email Security & Compliance : Configure and troubleshoot email security protocols (SPF, DKIM, DMARC), manage Exchange Online Protection (EOP), and implement anti-spam/anti-malware configurations. Outlook Client Support : Provide expert troubleshooting for Outlook client issues, including profile management, OST/PST handling, and Autodiscover problems. Azure AD & Office 365 Integration : Manage Azure AD and Office 365 integration, including experience with Conditional Access Policies. M365 Suite Administration : Demonstrate strong knowledge and administrative experience across the M365 suite of applications, including SharePoint Online, Teams, OneDrive, and Exchange Online. Teams Administration : Administer Microsoft Teams, including managing meeting and messaging policies, and actively monitoring call quality to ensure a premium user experience. Device & App Management : Utilize Microsoft Endpoint Manager/Intune for effective device and application management. Security & Compliance Center : Work with the M365 Security & Compliance Center and Office 365 Security tools (DLP, ATP, AIP) to enforce organizational policies. Troubleshooting & Support : Employ strong troubleshooting skills, using tools like Service Health and Message Trace, to swiftly resolve escalated support tickets and effectively liaise with Microsoft support when necessary. What We're Looking For : : 3 - 4 years of hands-on experience in managing and supporting Microsoft Office 365 environments. Technical Proficiency Strong experience with Microsoft Exchange Online (EXO) and mail flow troubleshooting. Familiarity with Exchange Hybrid environments. Hands-on experience with PowerShell for administration and automation. Understanding of email security protocols (SPF, DKIM, DMARC) and EOP. Experience with Outlook client troubleshooting. Experience with Azure AD and Office 365 integration. Knowledge of compliance features (retention policies, litigation hold, eDiscovery). Strong knowledge of the M365 suite (Exchange Online, SharePoint Online, Teams, OneDrive). Experience with Azure Active Directory (Azure AD) and Conditional Access Policies. Strong knowledge of Teams administration, policies, and call quality monitoring. Proficiency with Microsoft Endpoint Manager/Intune. Familiarity with M365 Security & Compliance Center and Office 365 Security tools (DLP, ATP, AIP). Problem-Solving Strong troubleshooting skills, including experience with Service Health and Message Trace tools. Communication Ability to handle escalated support tickets and effectively liaise with Microsoft support as Required (ref:hirist.tech)