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UCC Service Owner - Collaboration

UCC Service Owner - Collaboration

UST

15 years

0 Lacs

Trivandrum Kerala India

Posted:4 weeks ago| Platform:

Apply

Skills Required

service collaboration communication mobility design governance mobile efficiency sharepoint data security management onedrive android strategies compliance mimecast drive automation standardization support enablement leadership mdm itil engagement certifications certification

Work Mode

On-site

Job Type

Full Time

Job Description

Role Description

We are seeking an experienced

Unified Communication and Collaboration (UCC) & Mobility Service Owner

to lead the design, delivery, and governance of enterprise-wide collaboration and mobile services. This strategic role is instrumental in driving adoption, efficiency, and innovation across platforms like

Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)

Mimecast

, and

Data Loss Prevention (DLP)

technologies, while also ensuring secure and compliant

BYOD

and

corporate mobile device

management.

Key Responsibilities

Act as the service owner for UCC and mobility platforms, ensuring service excellence, security, and user satisfaction.
Lead end-to-end design, implementation, and lifecycle management of M365 services (Teams, Exchange Online, SharePoint, OneDrive).
Oversee enterprise mobility services for both iOS and Android (BYOD and corporate devices).
Align collaboration and mobility strategies with business goals, acting as the SME for all related technologies.
Partner with InfoSec and Compliance teams to manage DLP and email security tools such as Microsoft Purview and Mimecast.
Define and govern standards, SLAs, KPIs, and service improvement plans for UCC and mobility services.
Drive automation, standardization, and operational efficiency across all collaboration platforms.
Manage vendor relationships and service delivery of third-party partners.
Lead large-scale rollouts, migrations, and upgrades across regions and functions.
Deliver user education and support, including VIP and executive enablement.
Stay informed of market trends and emerging technologies to future-proof services.

Required Qualifications

Bachelor’s or Master’s degree in IT, Computer Science, or related field.
15+ years of overall IT experience, with 10+ years in UCC/Mobility leadership or service ownership roles.
Strong expertise in the Microsoft 365 ecosystem: Exchange Online, Teams, SharePoint, OneDrive.
Experience in DLP, Mimecast, and other email security/archival platforms.
Hands-on management of EMM/MDM solutions for both corporate-owned and BYOD devices.
Solid understanding of regulatory and compliance frameworks (e.g., GDPR, HIPAA).
Proven track record in ITIL-based service management, stakeholder engagement, and vendor management.
Strong communication, governance, and change management capabilities.

Preferred Certifications

Microsoft 365 Certified: Enterprise Administrator Expert
Microsoft Teams Administrator Associate
Microsoft Certified: Security, Compliance, and Identity Fundamentals
ITIL v4 Certification
CISSP (Certified Information Systems Security Professional) – preferred

Key Skills

Microsoft 365
Microsoft Teams
Microsoft SharePoint
Exchange Online
Data Loss Prevention (DLP)
Mimecast
Enterprise Mobility (EMM/MDM)
Compliance & Governance
ITIL Processes

Skills

M365,Microsoft Sharepoint,microsoft teams

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