Posted:3 weeks ago|
Platform:
Work from Office
Full Time
Act as the service owner for UCC and mobility platforms, ensuring service excellence, security, and user satisfaction.
Lead end-to-end design, implementation, and lifecycle management of M365 services (Teams, Exchange Online, SharePoint, OneDrive).
Oversee enterprise mobility services for both iOS and Android (BYOD and corporate devices).
Align collaboration and mobility strategies with business goals, acting as the SME for all related technologies.
Define and govern standards, SLAs, KPIs, and service improvement plans for UCC and mobility services.
Drive automation, standardization, and operational efficiency across all collaboration platforms.
Manage vendor relationships and service delivery of third-party partners.
Lead large-scale rollouts, migrations, and upgrades across regions and functions.
Deliver user education and support, including VIP and executive enablement.
Stay informed of market trends and emerging technologies to future-proof services.
Bachelor's or Master's degree in IT, Computer Science, or related field.
15+ years of overall IT experience, with 10+ years in UCC/Mobility leadership or service ownership roles.
Solid understanding of regulatory and compliance frameworks (e.g., GDPR, HIPAA).
Proven track record in ITIL-based service management, stakeholder engagement, and vendor management.
Strong communication, governance, and change management capabilities.
Microsoft 365
Microsoft Teams
Microsoft SharePoint
Exchange Online
Data Loss Prevention (DLP)
Mimecast
Enterprise Mobility (EMM/MDM)
Compliance & Governance
ITIL Processes
M365,Microsoft Sharepoint,microsoft teams
UST
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