171 Twilio Jobs - Page 2

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Company Description: Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers Position Description: The Okta platform provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. We are looking for an experienced Staff Software Engineer to work on our Advanced Apps team with focus on enhancing and managing connectors to SaaS applications e.g., Workday, Salesforce, GCP, AWS, etc. They will work closely with the Lifecycle Management (LCM) team that provides a platform for automating Joiner, Mover, Leaver processes. The Connectors allow customers the flexibility to Import and Provision identity and entitlements to their SaaS applications. This role is to build, design solutions, and maintain our connectors to match application’s features and for scale. Job Duties and Responsibilities: Work with senior engineering team in major development projects, design and implementation Interface with cross-functional teams (Architects, QA, Product, Technical Support, Documentation, and UX teams) to understand application specific protocols and build connectors Analyze/Refine Requirements with Product Management. Quick prototyping to validate scale and performance. Design & Implement features with functional and unit tests along with monitoring and alerts Conduct code reviews, analysis and performance tuning Work with QA team to outline and implement comprehensive test coverage for application specific features Troubleshooting and support for customer issues and debugging from logs (Splunk, Syslogs, etc.) Provide technical leadership and mentorship to more junior engineers Required knowledge, skills, and abilities: The ideal candidate is someone who is experienced building software systems to manage and deploy reliable and performant infrastructure and product code at scale on a cloud infrastructure 8+ years of Software Development in Java, preferably significant experiences with SCIM and Spring Boot. 5+ years of development experience building services, internal tools and frameworks 2+ years experience automating and deploying large scale production services in AWS, GCP or similar. Deep understanding of infrastructure level technologies: caching, stream processing, resilient architectures Experience with RESTful APIs and SOAP apis. Ability to work effectively with distributed teams and people of various backgrounds Lead and mentor junior engineers. Nice to haves: Experience with server-side technologies including caching, asynchronous processing, and multi-threading. Experience in TDD. Experience with UI development or javascript frameworks Knowledge of Identity and Access Management protocols and technologies: OAuth, OpenID Connect, SAML, SCIM Education and Training: B.S. Computer Science or related field What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Show more Show less

*Genesys Contact Center Associate/Engineer* *Company: IOWeb3 Technologies* Location: Remote/Hybrid/Onsite (Your preference) About IOWeb3 Technologies: IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge tech solutions. Specializing in product engineering, digital solutions, UI-UX design, and innovative software products, we are committed to integrity, collaboration, and excellence in all we do. We partner with reputable clients globally, providing high-quality, reliable products and services. About the Role: We are actively seeking talented Genesys Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for creating seamless customer interactions and thrive in a dynamic environment, we want to hear from you! Responsibilities (may vary based on experience level): * Configure, implement, and maintain Genesys contact center solutions. * Troubleshoot and resolve issues related to Genesys platforms. * Collaborate with clients and internal teams to understand requirements and deliver effective solutions. * Optimize Genesys routing, IVR, and reporting functionalities. * Provide technical support and expertise for Genesys environments. * Participate in system upgrades, migrations, and new feature deployments. Required Skills & Experience: * Genesys: Proven experience with Genesys contact center platforms (e.g., Genesys Cloud, Genesys Engage). * Experience Levels: We have multiple openings ranging from 1 to 14+ years of experience. Your specific responsibilities and seniority will align with your background. * Genesys Associate (1-3 years experience) * Genesys Engineer (4-6 years experience) * Genesys Senior Engineer (7-9 years experience) * Genesys Lead/Architect (10-14+ years experience) * Strong understanding of contact center operations and best practices. * Excellent problem-solving and analytical skills. Why Join IOWeb3 Technologies? * Work with a team that values integrity, collaboration, and excellence. * Opportunity to contribute to impactful projects for a multinational client. * Flexible work arrangements (Remote, Hybrid, or Onsite options). * Be part of a company that is at the forefront of digital solutions and customer experience. Apply Now: If you're a Genesys expert looking for your next challenge, apply today! Please indicate your relevant experience level in your application. Job Post 2: Amazon Connect Contact Center Associate/Engineer) About IOWeb3 Technologies: IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge tech solutions. Specializing in product engineering, digital solutions, UI-UX design, and innovative software products, we are committed to integrity, collaboration, and excellence in all we do. We partner with reputable clients globally, providing high-quality, reliable products and services. About the Role: We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a passion for leveraging cloud-based contact center solutions to enhance customer interactions, we encourage you to apply! Responsibilities (may vary based on experience level): * Design, develop, and implement solutions using Amazon Connect. * Configure call flows, queues, prompts, and routing profiles in Amazon Connect. * Integrate Amazon Connect with other AWS services (e.g., Lambda, S3, DynamoDB) and third-party systems. * Monitor, troubleshoot, and optimize Amazon Connect environments. * Develop custom reporting and analytics for contact center performance. * Provide technical expertise and support for Amazon Connect deployments. Required Skills & Experience: * Amazon Connect: Hands-on experience with Amazon Connect, including setup, configuration, and maintenance. * Experience Levels: We have multiple openings ranging from 1 to 14+ years of experience. Your specific responsibilities and seniority will align with your background. * Amazon Connect Associate (1-3 years experience) * Amazon Connect Engineer (4-6 years experience) * Amazon Connect Senior Engineer (7-9 years experience) * Amazon Connect Lead/Architect (10-14+ years experience) * Familiarity with AWS ecosystem and cloud best practices. * Strong understanding of contact center operations. * Excellent problem-solving and analytical skills. * Strong communication and collaboration abilities. Why Join IOWeb3 Technologies? * Work with a team that values integrity, collaboration, and excellence. * Opportunity to contribute to impactful projects for a multinational client. * Flexible work arrangements (Remote, Hybrid, or Onsite options). * Be part of a company that is at the forefront of digital solutions and customer experience. Job Post 3: NiceCXOne Contact Center Associate/Engineer About IOWeb3 Technologies: IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge tech solutions. Specializing in product engineering, digital solutions, UI-UX design, and innovative software products, we are committed to integrity, collaboration, and excellence in all we do. We partner with reputable clients globally, providing high-quality, reliable products and services. About the Role: We are actively seeking talented NiceCXOne Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients. If you have a strong background in NiceCXOne and are passionate about optimizing contact center performance, we encourage you to apply! Responsibilities (may vary based on experience level): * Implement, configure, and manage NiceCXOne contact center solutions. * Develop and optimize call routing strategies, IVR scripts, and agent workflows. * Integrate NiceCXOne with CRM systems and other enterprise applications. * Monitor system performance, troubleshoot issues, and provide technical support. * Generate and analyze reports to identify areas for improvement in contact center operations. * Participate in system upgrades, migrations, and new feature deployments. Required Skills & Experience: * NiceCXOne: Proven experience with NiceCXOne (formerly inContact) contact center platforms. * Experience Levels: We have multiple openings ranging from 1 to 14+ years of experience. Your specific responsibilities and seniority will align with your background. * NiceCXOne Associate (1-3 years experience) * NiceCXOne Engineer (4-6 years experience) * NiceCXOne Senior Engineer (7-9 years experience) * NiceCXOne Lead/Architect (10-14+ years experience) * Strong understanding of contact center technologies and best practices. * Excellent problem-solving and analytical skills. * Strong communication and collaboration abilities. Why Join IOWeb3 Technologies? * Work with a team that values integrity, collaboration, and excellence. * Opportunity to contribute to impactful projects for a multinational client. * Flexible work arrangements (Remote, Hybrid, or Onsite options). * Be part of a company that is at the forefront of digital solutions and customer experience. Apply Now: If you're a NiceCXOne expert looking for your next career move, apply today! Please indicate your relevant experience level in your application. Job Post 4: Other Contact Center Technologies Expert Company: IOWeb3 Technologies IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge tech solutions. Specializing in product engineering, digital solutions, UI-UX design, and innovative software products, we are committed to integrity, collaboration, and excellence in all we do. We partner with reputable clients globally, providing high-quality, reliable products and services. About the Role: We are seeking experienced professionals with expertise in a variety of "other" contact center technologies for one of our esteemed multinational clients. If you have a strong background in contact center platforms beyond Genesys, Amazon Connect, or NiceCXOne, and are passionate about optimizing customer interactions, we encourage you to apply! Responsibilities (may vary based on experience level and specific technology): * Implement, configure, and manage various contact center solutions. * Design and optimize call flows, routing strategies, and agent workflows. * Integrate contact center platforms with CRM, WFM, and other enterprise systems. * Monitor system performance, troubleshoot issues, and provide technical support. * Develop and analyze reports to improve contact center efficiency and customer satisfaction. * Participate in system upgrades, migrations, and new feature deployments. Required Skills & Experience: * Other Contact Center Technologies: Proven experience with other leading contact center platforms (e.g., Five9, Cisco Finesse, Avaya, Twilio Flex, etc.). Please specify your expertise in your application. * Experience Levels: We have multiple openings ranging from 1 to 14+ years of experience. Your specific responsibilities and seniority will align with your background. * Contact Center Associate (1-3 years experience) * Contact Center Engineer (4-6 years experience) * Contact Center Senior Engineer (7-9 years experience) * Contact Center Lead/Architect (10-14+ years experience) * Deep understanding of contact center operations, industry trends, and best practices. * Excellent problem-solving and analytical skills. Why Join IOWeb3 Technologies? * Work with a team that values integrity, collaboration, and excellence. * Opportunity to contribute to impactful projects for a multinational client. * Flexible work arrangements (Remote, Hybrid, or Onsite options). * Be part of a company that is at the forefront of digital solutions and customer experience. Show more Show less

As the Automation Specialist , you’ll design, build, and manage marketing automation systems that support our clients' webinar funnels , with a strong focus on WhatsApp marketing , lead segmentation, booking automation, and CRM integration. Key Responsibilities Design and build full automation systems for webinar funnels: registration → reminders (email/SMS/WhatsApp) → show-up optimization → follow-ups → call bookings → post-call flows. Integrate and automate tools such as GoHighLevel, Zapier, WhatsApp Business API / Twilio, Calendly, ActiveCampaign, Google Sheets, and other client CRMs. Set up WhatsApp messaging automations for webinar reminders, lead nurturing, and post-webinar follow-ups. Create and manage dynamic workflows with tagging, conditional logic, lead routing, and pipeline automation. Build automations that track no-shows, drop-offs, late bookings, and other funnel events for reporting and optimization. Ensure clean data transfer and integration between platforms (CRM, webinar tools, booking systems, analytics). Collaborate with Funnel Strategists and Media Buyers to align backend workflows with campaign goals and timelines. Regularly audit and optimize existing automations for performance, reliability, and scalability. Document systems, build SOPs, and troubleshoot any automation breakdowns quickly. Qualifications 2+ years of experience in marketing automation, funnel systems, and CRM workflows—preferably in the coaching or online education space. Hands-on experience with WhatsApp marketing tools (e.g., Twilio, 360dialog, GHL WhatsApp integrations). Advanced experience with Zapier or Make (Integromat) for cross-platform automation. Strong understanding of webinar funnels, lead nurturing, booking flows, and segmentation logic. Skills: whatsapp,optimization,automation,activecampaign,twilio,integration,whatsapp marketing,gohighlevel,marketing automation,crm integration,whatsapp business api,lead segmentation,crm,zapier,funnel systems,calendly,data transfer,google sheets,dynamic workflows,performance optimization,bookings Show more Show less

We are looking for an experienced and motivated Bubble.io Developer with 1.5+ years of hands-on experience, specializing in building scalable no-code applications. The ideal candidate will have solid expertise in workflows, database structuring, API integrations, and optimizing app performance. You will work closely with cross-functional teams to develop high-quality, user-friendly web applications while leveraging Bubble's powerful capabilities. Roles & Responsibilities: Build and optimize web apps using Bubble.io. 1.5+ years of hands-on experience with Bubble.io. Design workflows, databases, and UI/UX without traditional code. Integrate APIs and third-party services (Stripe, Twilio, Google Maps, etc.). Ensure app performance, security, and scalability. Debug and continuously improve applications Preferred Qualifications (Nice to Have): Experience with CRM systems like Zoho, HubSpot, Salesforce, etc. Knowledge of payment gateways like Stripe, PayPal Experience with CRM, automation tools, or JavaScript for custom functions. Show more Show less

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About The Team The Developer Content Strategy (DCS) team creates the Information Architecture (structure, organization, terms) to make developing solutions for Okta Workforce easy. We do this with user research, content metrics, and KPIs for Workforce developer content across all of Okta. We use that data to create content strategy plans for teams and initiatives. Work Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." About The Position As a member of the DCS team, you: Work closely with product management and engineering to design effective developer-facing content for Okta products and initiatives. Act as a champion for developer needs and priorities across product, engineering, and marketing. Use metrics and data to drive activities and priorities. Lead initiatives to improve the clarity and conciseness of developer-facing content. In month one, you'll Complete your onboarding and be familiar with the majority of the features in the Okta Platform and how they interact. Understand the developer experience of current documentation by building several sample apps demonstrating core parts of our IAM functionality on both web and mobile platforms. In three months, you'll be Shadowing our lead role in at least one strategy project Starting to contribute to our long-term information architecture "future site" project. Maintaining your own cross-functional relationships with many of the teams we work with. After six months, you'll be leading your own strategy project and be a core member of the team. Required Knowledge, Skills and Abilities Success in this role requires excellent communication skills, clear and actionable writing, working independently, and collaborating across diverse audiences. You're a strong contributor and collaborator who takes the initiative and is willing to do new tasks as required by Okta. Exceptional written and verbal communication skills (in English). At least 5 years experience in strategic content development roles. Proven ability to manage complex content projects with multiple stakeholders. Deep understanding of how to create a great developer documentation and content experience Proficiency in JavaScript web development Nice to Have Proficiency in mobile app development with Swift or Kotlin. An understanding of REST APIs, HTTP, SDKs, and authentication/authorization protocols (OAuth, OpenID Connect, Basic Auth, ...) Previous experience with Identity Access Management solutions and products Demonstrable expertise in digital content strategy and audience engagement techniques. Familiarity with SEO best practices and tools. A strong understanding of a Content Management System (CMS) from an information architecture perspective An understanding of leveraging AI tools to optimize content creation and distribution processes. #LI-Hybrid #LI-MM #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About The Team The Developer Content Strategy (DCS) team creates the Information Architecture (structure, organization, terms) to make developing solutions for Okta Workforce easy. We do this with user research, content metrics, and KPIs for Workforce developer content across all of Okta. We use that data to create content strategy plans for teams and initiatives. Work Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." About The Position As a member of the DCS team, you: Work closely with product management and engineering to design effective developer-facing content for Okta products and initiatives. Act as a champion for developer needs and priorities across product, engineering, and marketing. Use metrics and data to drive activities and priorities. Lead initiatives to improve the clarity and conciseness of developer-facing content. In month one, you'll Complete your onboarding and be familiar with the majority of the features in the Okta Platform and how they interact. Understand the developer experience of current documentation by building several sample apps demonstrating core parts of our IAM functionality on both web and mobile platforms. In three months, you'll be Shadowing our lead role in at least one strategy project Starting to contribute to our long-term information architecture "future site" project. Maintaining your own cross-functional relationships with many of the teams we work with. After six months, you'll be leading your own strategy project and be a core member of the team. Required Knowledge, Skills and Abilities Success in this role requires excellent communication skills, clear and actionable writing, working independently, and collaborating across diverse audiences. You're a strong contributor and collaborator who takes the initiative and is willing to do new tasks as required by Okta. Exceptional written and verbal communication skills (in English). At least 5 years experience in strategic content development roles. Proven ability to manage complex content projects with multiple stakeholders. Deep understanding of how to create a great developer documentation and content experience Proficiency in JavaScript web development Nice to Have Proficiency in mobile app development with Swift or Kotlin. An understanding of REST APIs, HTTP, SDKs, and authentication/authorization protocols (OAuth, OpenID Connect, Basic Auth, ...) Previous experience with Identity Access Management solutions and products Demonstrable expertise in digital content strategy and audience engagement techniques. Familiarity with SEO best practices and tools. A strong understanding of a Content Management System (CMS) from an information architecture perspective An understanding of leveraging AI tools to optimize content creation and distribution processes. #LI-Hybrid #LI-MM #LI-ASITRAY What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

WeSolveForYou is a dynamic team of strategy-driven professionals dedicated to helping businesses achieve exponential sales growth. Through our Omni Channel approach, we diversify online and offline channels, optimize sales strategies, and position products effectively for target customers. Our services encompass brand presence enhancement, sales boost via Omni Channel strategies, sales strategy optimization, cost reduction in marketing and sales, and strategic product positioning. Role Overview: We are looking for a Customer Retention Specialist to drive engagement, loyalty, and conversions through strategic Email & WhatsApp Marketing campaigns. The ideal candidate will develop, execute, and optimize retention strategies to enhance customer lifetime value and improve brand loyalty. Key Responsibilities: Retention Strategy: Develop and implement targeted customer retention campaigns via Email & WhatsApp to drive repeat purchases and brand loyalty. Campaign Execution: Plan, create, and execute automated and personalized Email & WhatsApp flows, including welcome sequences, abandoned cart reminders, post-purchase engagement, and reactivation campaigns. Segmentation & Personalization: Utilize customer data to segment audiences and tailor messaging based on behavior, purchase history, and engagement patterns. Content & Copywriting: Craft compelling and conversion-driven copy for Email and WhatsApp messages, ensuring brand consistency and engagement. Performance Analysis: Monitor key retention metrics such as open rates, click-through rates (CTR), conversion rates, and churn rates. Optimize campaigns based on insights. Automation & CRM Management: Work with CRM and marketing automation tools (e.g., Klaviyo, MoEngage, Gupshup, Twilio, etc.) to set up and manage customer journeys. A/B Testing & Optimization: Continuously test subject lines, content, sending times, and messaging formats to maximize engagement and retention. Compliance & Best Practices: Ensure adherence to email and WhatsApp marketing compliance guidelines (e.g., GDPR, TCPA, DND regulations). Qualifications & Requirements: 1-3 years of experience in Email & WhatsApp Marketing for full time, preferably in an eCommerce or D2C brand. Hands-on experience with Klaviyo, MoEngage, Gupshup, Twilio, Mailchimp, or similar marketing automation tools. Strong understanding of customer segmentation, personalization, and engagement strategies. Excellent copywriting and communication skills with a data-driven approach. Proficiency in analyzing marketing performance metrics and deriving actionable insights. Knowledge of WhatsApp Business API and experience in managing large-scale WhatsApp campaigns is a plus. Prior experience in a digital agency or D2C/eCommerce brand is mandatory. Show more Show less

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as our next Senior Manager, Technical Support Who We Are & Why We’re Hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum. About The Job Twilio is seeking a Senior Manager – Technical Support to lead and execute transformative technical support strategies across Voice, Platform & Application , and Segment support operations. You will partner closely with global support business leaders to execute strategic direction, drive operational excellence, and ensure we are delivering world-class human centered support experiences aligned with Twilio’s customer-first vision. A critical aspect of this role will also include coaching and developing future leaders within the support organization. This role is ideal for someone who thrives at the intersection of customer experience, business strategy, and cross-functional execution , and who is passionate about leading change at scale. Responsibilities Leadership & People Development Lead, coach, and mentor Technical Support Managers (M3s) and their teams to build a high-performance culture. Conduct quarterly talent reviews, performance evaluations, and career development planning for direct reports. Ensure consistent execution of coaching, 1:1s, and team meetings, fostering a culture of accountability and continuous learning. Drive employee engagement and retention through structured feedback, recognition, and professional growth opportunities. Customer Support Excellence & Operational Execution Ensure teams meet or exceed CSAT, SLA, and other key performance indicators (KPIs). Own weekly DSAT reviews, ticket analysis, and coaching feedback loops to improve customer satisfaction. Drive Support Duty Manager (SDM) adherence for critical escalations, ensuring timely and effective resolution. Improve incident response workflows, escalation handling, and knowledge-sharing processes to optimize support delivery. Business Impact & Strategic Execution Own the business by driving data-driven decision-making and aligning support operations with company goals. Lead quarterly stakeholder mapping to enhance collaboration across Support, Product, Engineering, and Customer Success. Oversee monthly (MOR) and quarterly (QOR) operational reviews, surfacing key trends, blockers, and process improvement opportunities. Partner with Workforce Management (WFM) teams to optimize staffing, forecasting, and scheduling. Change Management & Continuous Improvement Drive change initiatives and process improvements that enhance efficiency and the customer experience. Foster cross-functional collaboration to influence product supportability and customer success strategies. Utilize BI tools (Tableau, Looker), ticketing systems (Zendesk, JIRA), and WFM solutions (Calabrio) to track performance and identify areas for improvement. Vendor & Escalation Management Conduct quarterly performance reviews for vendor partners, ensuring alignment with Twilio’s support standards. Manage ITV (International Technical Vendors) engagement, performance tracking, and training needs. Leverage the Escalations ServiceNow Dashboard to track, manage, and resolve high-impact cases efficiently. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 10+ years of experience in Technical Support, Customer Success, or Support Strategy roles, including 3+ years in strategic operations or transformation leadership roles. Proven success in scaling support teams, improving operational efficiency, and driving business impact. Strong expertise in SaaS, CPaaS, or cloud-based enterprise support environments. Experience managing remote, globally distributed teams. Exceptional stakeholder management skills, influencing cross-functional partners (Product, Engineering, CS). Technical acumen in support platforms like Zendesk, Jira, Salesforce, Looker, Tableau, Airtable and WFM tools (Calabrio). Strong escalation management experience, ensuring timely issue resolution and customer success. Strategic mindset with the ability to balance operational execution and long-term business planning. Bachelor’s Degree or equivalent work experience Desired Experience in contact center operations, AI-driven support solutions, and automation. Support Duty Manager and/or Escalation Management experience in a high-growth environment. Background in coaching frameworks, performance management methodologies, and leadership enablement. Location This role will be located remotely in India (Karnataka, Maharashtra, Tamil Nadu, Telangana and Delhi) What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more Show less

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Lead Talent Guide. About The Job This position requires coordination support, mentorship, problem-solving skills, and contributing to the optimization of our recruiting operations. The ideal candidate enjoys working with people, has a keen attention to detail, excels in finding solutions and creating efficiencies. As a Lead Talent Guide in India, you will drive global standard operations and projects to enhance recruiting coordination, ensure seamless candidate experiences, strengthen the internal partnerships and deliver optimal workflows. Your expertise will lead complex initiatives, influence best practices, and leverage data insights to optimize operations. Responsibilities In this role, you’ll: Lead global initiatives and support programs to drive process improvements and enhance the Talent Acquisition and candidate experiences. Ensure the service delivery of coordination meets our operating standards and execute on capacity allocation and management to meet demand. Anticipate, design, optimize and implement workflows for new processes to optimize team performance. Track bottlenecks in recruiting coordination and develop innovative, data-driven solutions. Manage candidate touchpoints, delivering personalized communication throughout the recruitment journey. Cultivate partnerships with global talent guides and internal stakeholders to enhance candidate and interviewer experiences. Analyze recruitment data to identify trends and propose actionable insights for continuous improvement. Coordinate global interview scheduling and ensure personalized communication with candidates, maintaining strong relationships with internal stakeholders and global talent guides. Aim to achieve SLAs, minimize scheduling errors, and adhere to Standard Operating Procedures while keeping candidate records updated in the applicant tracking system and AirTable. Participate actively in team projects, audits, and hiring events. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required Proven ability to lead complex projects independently and with initiative. Strong communication skills for delivering clear, personalized candidate communication. Experience in process improvement and workflow optimization. Ability to work effectively in a global, cross-functional team environment. Proficiency in data analysis to guide decision-making and process enhancements. Bachelor's degree in Human Resources, Business Administration, or related field. To work in the shift -12:30pm via 09:30pm IST Desired 6 years of experience in recruiting coordination or a related field. Experience with global talent acquisition and recruitment operations. Familiarity with applicant tracking systems, recruiting software, and data analytics tools. Strong analytical skills to identify inefficiencies and develop practical solutions. Project management certification or relevant experience. Location This role will be remote, and based in India. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by locatio Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Show more Show less

Apply now: https://forms.office.com/r/7L6tShcdVf Job Summary: The Senior Manager – Technology will be responsible for overseeing the implementation of contact center solutions, developing and integrating Generative AI (GenAI) technologies, and writing code modules. The ideal candidate will have a strong background in Python and a proven track record in managing technology projects. Our ideal candidates should be familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment. To build high-quality, innovative, and fully performing software that complies with coding standards and technical design. Required Skills: Proven experience in implementing contact center solutions. Experience in any one contact center application (Genesys, Five9, Cisco, Avaya, Aws Connect, Twilio etc) Strong troubleshooting skills. Applicant must be able to determine the causes of complex problems Strong proficiency in Python programming. Experience with Generative AI (GenAI) development and integration. Knowledge of TensorFlow, Keras, PyTorch, or Scikit-learn for developing machine learning models. Familiarity with SQL and NoSQL databases, such as PostgreSQL, MySQL, MongoDB, or Redis. Experience with cloud platforms like AWS, Azure, or Google Cloud Expertise in database design, technical documentation Excellent problem-solving and analytical skills. Strong leadership and team management abilities. Effective communication and interpersonal skills. Ability to work in a fast-paced, dynamic environment. Knowledge of software development best practices and methodologies. Knowledge of DevOps practices and tools like Docker, Kubernetes, Jenkins, and Git. Roles and Responsibilities: Lead the implementation of contact center solutions, ensuring seamless integration and optimal performance. Develop and integrate Generative AI (GenAI) technologies to enhance our product offerings. Write, review, and maintain code modules, ensuring high-quality and efficient code. Collaborate with cross-functional teams to define project requirements, scope, and deliverables. Manage and mentor a team of developers, providing guidance and support to achieve project goals. Stay updated with the latest industry trends and technologies to drive innovation within the team. Ensure compliance with best practices in software development, security, and data privacy. Execute full software development life cycle (SDLC) Troubleshoot and resolve technical issues in a timely manner. Qualifications: Information Technology, or a related field. Minimum of 12+ years of experience in technology management or a similar role. Demonstrated experience in managing technology projects from inception to completion ⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses. Show more Show less

About Trestle Trestle is a Bellevue, Washington-based technology company building the next generation of data products for businesses. We provide quality identity data APIs to help businesses improve their lead management and call operations through accurate customer verification and enrichment. We are trusted by enterprise customers, like Twilio, Active Prospect, Best Buy, and more, serving 300M+ queries per month. We do that by providing the most comprehensive data coverage and solutions delivered to customers with low-latency APIs and best-in-class customer service. Trestle was founded by industry leaders responsible for growing Ekata’s data and identity verification business from a startup with less than ten people to an $850M acquisition by Mastercard in 2021. We are a profitable business that’s now 30 months old with 200+ enterprise customers, with massive potential for future growth. The business is backed by the top investors and entrepreneurs in the identity data space with 40+ years of experience serving customers. Job Overview We are looking for a highly motivated Frontend Developer with 3-5 years of professional experience to join our fast-growing team. In this role, you will play a critical part in building and evolving the user experience for our web-based products and customer-facing tools. You will work closely with product, design, and backend teams to build highly responsive, intuitive, and scalable frontend applications that power customer onboarding, reporting dashboards, internal tools, and more. Responsibilities Design, develop, test, and maintain frontend applications using React (with modern frameworks and libraries). Collaborate with product and design teams to build user-centric, highly functional UIs aligned with business needs. Implement responsive, accessible, and cross-browser-compatible interfaces. Optimize performance for speed, scalability, and smooth user experience. Integrate frontend applications with backend REST APIs and services. Write clean, maintainable, and well-tested code, and participate in code reviews to maintain high coding standards. Identify technical challenges, propose solutions, and actively contribute to architectural discussions. Work collaboratively with backend and infrastructure teams to ensure end-to-end delivery of features. Requirements Bachelor's or equivalent degree in Computer Science or a related field from Tier 1, Tier 2 Institutes, or 90th+ percentile candidates from Tier 3. 3-5 years of experience building modern frontend applications using React.js (including Hooks, Context API, functional components). Strong proficiency in JavaScript/TypeScript, HTML5, CSS3, and related frontend technologies. Experience integrating with REST APIs and handling data-heavy UI components. Experience with state management libraries (Redux or equivalent). Understanding of component-driven architecture and reusable UI patterns. Familiarity with performance optimization, accessibility standards, and cross-browser development. Experience working in Agile/Scrum teams. Excellent problem-solving and analytical skills. Strong written and verbal communication skills. Bonus: Exposure to AWS infrastructure or working alongside backend teams using AWS services (Lambda, RDS, OpenSearch, etc). Our Values We have established a core set of values through years of experience building technology businesses: Customer-first: Our customers' needs guide our business. Being incredibly responsive and accessible for our customers is what we strive for. Speed and thoughtful risk-taking: Not only are we willing to take the risk and try new things, but we also want to be mindful of how our decisions will affect those who trust us. Dive deep: Though our team is small, we are willing to dive deep on any task, no matter the size, to ensure the best service for our customers. Growth mindset: We are eager to learn and grow, both personally and professionally. One team: The better we work as a team, the better we can provide for our customers. Together, we celebrate the wins and learn from the losses. Why should you join our team? Career growth and impact: You will get exposure to all aspects of the business, learn from startup/industry veterans, and make a meaningful impact. Proven team: Our team has worked together successfully for years; we may be biased but we think this is a great team to work with. Come join us on our journey building a market-leading identity data business from the ground up. Show more Show less

About Trestle Trestle is a Bellevue, Washington-based technology company building the next generation of data products for businesses. We provide quality identity data APIs to help businesses improve their lead management and call operations through accurate customer verification and enrichment. We are trusted by enterprise customers, like Twilio, Active Prospect, Best Buy, and more, serving 300M+ queries per month. We do that by providing the most comprehensive data coverage and solutions delivered to customers with low-latency APIs and best-in-class customer service. Trestle was founded by industry leaders responsible for growing Ekata’s data and identity verification business from a startup with less than ten people to an $850M acquisition by Mastercard in 2021. We are a profitable business that’s now 30 months old with 200+ enterprise customers, with massive potential for future growth. The business is backed by the top investors and entrepreneurs in the identity data space with 40+ years of experience serving customers. Job Overview We are looking for a highly motivated Frontend Developer with 3-5 years of professional experience to join our fast-growing team. In this role, you will play a critical part in building and evolving the user experience for our web-based products and customer-facing tools. You will work closely with product, design, and backend teams to build highly responsive, intuitive, and scalable frontend applications that power customer onboarding, reporting dashboards, internal tools, and more. Responsibilities Design, develop, test, and maintain frontend applications using React (with modern frameworks and libraries). Collaborate with product and design teams to build user-centric, highly functional UIs aligned with business needs. Implement responsive, accessible, and cross-browser-compatible interfaces. Optimize performance for speed, scalability, and smooth user experience. Integrate frontend applications with backend REST APIs and services. Write clean, maintainable, and well-tested code, and participate in code reviews to maintain high coding standards. Identify technical challenges, propose solutions, and actively contribute to architectural discussions. Work collaboratively with backend and infrastructure teams to ensure end-to-end delivery of features. Requirements Bachelor's or equivalent degree in Computer Science or a related field from Tier 1, Tier 2 Institutes, or 90th+ percentile candidates from Tier 3. 3-5 years of experience building modern frontend applications using React.js (including Hooks, Context API, functional components). Strong proficiency in JavaScript/TypeScript, HTML5, CSS3, and related frontend technologies. Experience integrating with REST APIs and handling data-heavy UI components. Experience with state management libraries (Redux or equivalent). Understanding of component-driven architecture and reusable UI patterns. Familiarity with performance optimization, accessibility standards, and cross-browser development. Experience working in Agile/Scrum teams. Excellent problem-solving and analytical skills. Strong written and verbal communication skills. Bonus: Exposure to AWS infrastructure or working alongside backend teams using AWS services (Lambda, RDS, OpenSearch, etc). Our Values We have established a core set of values through years of experience building technology businesses: Customer-first: Our customers' needs guide our business. Being incredibly responsive and accessible for our customers is what we strive for. Speed and thoughtful risk-taking: Not only are we willing to take the risk and try new things, but we also want to be mindful of how our decisions will affect those who trust us. Dive deep: Though our team is small, we are willing to dive deep on any task, no matter the size, to ensure the best service for our customers. Growth mindset: We are eager to learn and grow, both personally and professionally. One team: The better we work as a team, the better we can provide for our customers. Together, we celebrate the wins and learn from the losses. Why should you join our team? Career growth and impact: You will get exposure to all aspects of the business, learn from startup/industry veterans, and make a meaningful impact. Proven team: Our team has worked together successfully for years; we may be biased but we think this is a great team to work with. Come join us on our journey building a market-leading identity data business from the ground up. Show more Show less

About Trestle Trestle is a Bellevue, Washington-based technology company building the next generation of data products for businesses. We provide quality identity data APIs to help businesses improve their lead management and call operations through accurate customer verification and enrichment. We are trusted by enterprise customers, like Twilio, Active Prospect, Best Buy, and more, serving 300M+ queries per month. We do that by providing the most comprehensive data coverage and solutions delivered to customers with low-latency APIs and best-in-class customer service. Trestle was founded by industry leaders responsible for growing Ekata’s data and identity verification business from a startup with less than ten people to an $850M acquisition by Mastercard in 2021. We are a profitable business that’s now 30 months old with 200+ enterprise customers, with massive potential for future growth. The business is backed by the top investors and entrepreneurs in the identity data space with 40+ years of experience serving customers. Job Overview We are looking for a highly motivated Frontend Developer with 3-5 years of professional experience to join our fast-growing team. In this role, you will play a critical part in building and evolving the user experience for our web-based products and customer-facing tools. You will work closely with product, design, and backend teams to build highly responsive, intuitive, and scalable frontend applications that power customer onboarding, reporting dashboards, internal tools, and more. Responsibilities Design, develop, test, and maintain frontend applications using React (with modern frameworks and libraries). Collaborate with product and design teams to build user-centric, highly functional UIs aligned with business needs. Implement responsive, accessible, and cross-browser-compatible interfaces. Optimize performance for speed, scalability, and smooth user experience. Integrate frontend applications with backend REST APIs and services. Write clean, maintainable, and well-tested code, and participate in code reviews to maintain high coding standards. Identify technical challenges, propose solutions, and actively contribute to architectural discussions. Work collaboratively with backend and infrastructure teams to ensure end-to-end delivery of features. Requirements Bachelor's or equivalent degree in Computer Science or a related field from Tier 1, Tier 2 Institutes, or 90th+ percentile candidates from Tier 3. 3-5 years of experience building modern frontend applications using React.js (including Hooks, Context API, functional components). Strong proficiency in JavaScript/TypeScript, HTML5, CSS3, and related frontend technologies. Experience integrating with REST APIs and handling data-heavy UI components. Experience with state management libraries (Redux or equivalent). Understanding of component-driven architecture and reusable UI patterns. Familiarity with performance optimization, accessibility standards, and cross-browser development. Experience working in Agile/Scrum teams. Excellent problem-solving and analytical skills. Strong written and verbal communication skills. Bonus: Exposure to AWS infrastructure or working alongside backend teams using AWS services (Lambda, RDS, OpenSearch, etc). Our Values We have established a core set of values through years of experience building technology businesses: Customer-first: Our customers' needs guide our business. Being incredibly responsive and accessible for our customers is what we strive for. Speed and thoughtful risk-taking: Not only are we willing to take the risk and try new things, but we also want to be mindful of how our decisions will affect those who trust us. Dive deep: Though our team is small, we are willing to dive deep on any task, no matter the size, to ensure the best service for our customers. Growth mindset: We are eager to learn and grow, both personally and professionally. One team: The better we work as a team, the better we can provide for our customers. Together, we celebrate the wins and learn from the losses. Why should you join our team? Career growth and impact: You will get exposure to all aspects of the business, learn from startup/industry veterans, and make a meaningful impact. Proven team: Our team has worked together successfully for years; we may be biased but we think this is a great team to work with. Come join us on our journey building a market-leading identity data business from the ground up. Show more Show less

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Twilio Segment Customer Engagement Platform Good to have skills : AWS Analytics, Mule Enterprise Service BusMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, developing application features, and ensuring that the solutions align with the overall business objectives. You will also participate in testing and debugging processes to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with stakeholders to gather and analyze requirements for application development.- Implement best practices in coding and application design to ensure high-quality deliverables. Professional & Technical Skills: - Must To Have Skills: Proficiency in Twilio Segment Customer Engagement Platform.- Good To Have Skills: Experience with AWS Analytics.- Strong understanding of application development methodologies.- Experience with API integration and management.- Familiarity with cloud-based application deployment and management. Additional Information:- The candidate should have minimum 3 years of experience in Twilio Segment Customer Engagement Platform.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Twilio Segment Customer Engagement Platform Good to have skills : AWS AnalyticsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, participate in team meetings, and contribute to the overall success of projects by leveraging your expertise in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their skills and knowledge.- Continuously evaluate and improve application performance and user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in Twilio Segment Customer Engagement Platform.- Good To Have Skills: Experience with AWS Analytics.- Strong understanding of application development methodologies.- Experience with API integration and management.- Familiarity with cloud-based solutions and deployment strategies. Additional Information:- The candidate should have minimum 7.5 years of experience in Twilio Segment Customer Engagement Platform.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Full job description Job Summary: We are looking for a skilled and motivated Mid-Level / Senior Laravel Developer to join our development team. The ideal candidate should have strong experience in building robust web applications using Laravel and PHP, along with good understanding of front-end technologies and RESTful APIs. You will be responsible for implementing backend logic, maintaining APIs, optimizing performance, and collaborating with cross-functional teams. Key Responsibilities: Develop, test, and maintain scalable web applications using Laravel (8/9/10) and PHP. Design and implement RESTful APIs and ensure smooth data exchange with frontend and third-party services. Collaborate with front-end developers, UI/UX designers, and other back-end developers to build efficient solutions. Optimize application performance, scalability, and security. Maintain and improve existing codebase and write clean, reusable, and documented code. Participate in code reviews and ensure adherence to coding standards. Debug and troubleshoot issues across multiple environments (local/staging/production). Assist in database design and query optimization (MySQL/PostgreSQL). Work with version control systems like Git (GitHub/GitLab/Bitbucket). Participate in daily stand-ups, sprint planning, and other Agile/Scrum processes. * Required Skills and Qualifications: 2–4 years of hands-on experience in Laravel framework. Must know mysql, and MongoDB Proficient in PHP 7/8 , OOP (Object-Oriented Programming) principles. Solid experience with MySQL or other relational databases. Good understanding of MVC architecture , RESTful APIs , and Laravel Ecosystem (Eloquent ORM, Queues, Jobs, Middleware, etc.) Experience with authentication & authorization mechanisms (JWT, OAuth, Laravel Passport/Sanctum). Working knowledge of HTML, CSS, JavaScript, and front-end libraries like Vue.js or React (preferred). Experience integrating third-party APIs and services (e.g., Stripe, Twilio, Mailgun). Familiarity with Linux server environments and basic DevOps tasks (SSH, deployment scripts, cron jobs). Strong debugging, problem-solving, and analytical skills. Please email your resume:- Dipankar@mobotics.in Job Type: Full-time Work Location: Remote Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Day shift Work Location: Remote

Hi Folks, We are hiring.... Skill : Twilio Developer Role : Full Time We have an opening for Twilio Developer position Location/ work mode : Hyderabad, Hybrid Experience : +5 - 10 Years Notice Period : 15 Days - Immediate If you have required skill set and experience , kindly share your resume on himavanth@genisists.com. Kindly go through the job description before applying for this role Please find JD for Twilio developer Responsibilities: Design, develop, and maintain Twilio-based solutions for Call center applications Specialized expertise in Twilio Flex, including customization, configuration, and integration with other systems. Collaborate with cross-functional teams to understand business requirements and implement communication solutions using Twilio APIs and Twilio Flex Integrate Twilio services with existing systems and applications to enhance communication capabilities. Build and optimize Twilio flex workflows for SMS, Voice, and other communication channels. Troubleshoot and resolve issues related to Twilio implementation and integration. Stay updated on the latest Twilio features, best practices, and industry trends to ensure the effective use of Twilio services. Create and maintain documentation for Twilio implementations, configurations, and customizations. Manage your work through the use of Github, Jira, and Twilio’s build/deploy systems. Refactor and reduce technical debt in your services. Actively participate in Design, Code review, Backlog grooming, Agile ceremonies and work with team members to meet team’s sprint commitments. Requirements: 5+ years experience writing production-grade code in a modern programming language (language agnostic) 4+ years experience building UI products using frontend frameworks Proven experience as a Twilio Developer or similar role, with a strong focus on Twilio flex. Strong proficiency in Twilio APIs and services, including but not limited to SMS, Voice, and Messaging. Hands-on experience with programming languages such as JavaScript, Node.js, TypeScript, React (or similar frameworks), and CSS Experience implementing and integrating messaging platforms such as WhatsApp, WeChat, and others. Solid understanding of web development technologies and RESTful APIs. Familiarity with cloud platforms (e.g., AWS, Azure) and containerization technologies. Excellent problem-solving skills and the ability to work independently or collaboratively in a team environment. Strong communication skills to interact with team members, stakeholders, and clients. Desired : Experience with prompt engineering and building application experiences with LLMs Strong understanding of UX patterns and are passionate about building intuitive UIs that customers will love. Show more Show less

Project Role : Data Engineer Project Role Description : Design, develop and maintain data solutions for data generation, collection, and processing. Create data pipelines, ensure data quality, and implement ETL (extract, transform and load) processes to migrate and deploy data across systems. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Machine Learning Services Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an AI/ML technical lead, you will be responsible for developing applications and systems that utilize AI tools and Cloud AI services. Your typical day will involve applying CCAI and GenAI models as part of the solution, utilizing deep learning, neural networks and chatbots. Roles & Responsibilities: - Design and develop CCAI applications and systems utilizing Google Cloud Machine Learning Services, dialogue flow CX, agent assist. - Develop and implement chatbot solutions that integrate seamlessly with CCAI and other Cloud services - Integrate Dialogflow agents with various platforms, such as Google Assistant, Facebook Messenger, Slack, and websites. Hands-on experience with IVR integration and telephony systems such as Twilio, Genesys, Avaya - Integrate with IVR systems and Proficiency in webhook setup and API integration. - Develop Dialogflow CX - flows, pages, webhook as well as playbook and integration of tool into playbooks. - Creation of agents in Agent builder and integrating them into end end to pipeline using python. - Apply GenAI-Vertex AI models as part of the solution, utilizing deep learning, neural networks, chatbots, and image processing. - Work with Google Vertex AI for building, training and deploying custom AI models to enhance chatbot capabilities - Implement and integrate backend services (using Google Cloud Functions or other APIs) to fulfill user queries and actions. - Document technical designs, processes, and setup for various integrations. - Experience with programming languages such as Python/Node.js Professional & Technical Skills: - Must To Have Skills: CCAI/Dialogflow CX hands on experience and generative AI understanding. - Good To Have Skills: Cloud Data Architecture, Cloud ML/PCA/PDE Certification, - Strong understanding of AI/ML algorithms and techniques. - Experience with chatbot , generative AI models, prompt Engineering - Experience with cloud or on-prem application pipeline with production-ready quality. Additional Information: - The candidate should have a minimum of 5 years of experience in Google Cloud Machine Learning Services/Gen AI/Vertex AI/CCAI. - The ideal candidate will possess a strong educational background in computer science, mathematics, or a related field, along with a proven track record of delivering impactful data-driven solutions. - A 15-year full time education is required Show more Show less

As an AI Voice LLM Integration Developer, you will play a pivotal role in building and optimizing Your work will focus on: Integrating GPT's ASR (speech-to-text) and TTS (text-to-speech) APIs into our platform. Handling real-time voice streaming from VoIP/SIP systems. Optimizing low-latency communication between AI models and telephony platforms (e.g., FreeSWITCH, WebRTC). Supporting PBX call routing handoWs with AI agents. Ensuring high-quality, natural-sounding AI-driven voice interactions. Key Responsibilities Design and develop real-time voice processing pipelines for AI-driven conversations. Integrate OpenAI's Whisper (ASR) and TTS APIs with VoIP and WebRTC systems. Develop low-latency audio streaming middleware between telephony providers(Telnyx, Bandwidth) and GPT. Work with SIP and WebRTC to ensure seamless audio transmission. Implement PBX call routing and AI handoW mechanisms (e.g., transferring AI-handled calls to human agents). Optimize AI voice latency and response times for a real-time, natural experience. Collaborate with VoIP engineers to integrate AI capabilities into SIP-based systems. Design APIs to manage AI-driven IVR workflows and customer interactions. Ensure compliance with telephony regulations (e.g., STIR/SHAKEN, call recording laws). Monitor system performance and implement scalability strategies for voice interactions. Required Qualifications AI LLM Integration o Experience integrating GPT APIs (ChatGPT, Whisper, TTS engines) for voice applications. o Understanding of real-time AI voice processing and conversational AI workflows. Voice Audio Streaming o Experience working with low-latency, real-time audio streaming. o Familiarity with WebRTC, SIP/RTP, and VoIP streaming. Programming Middleware Development o Proficiency in Python, Node.js, or Go for API and middleware development. o Experience developing RESTful APIs and real-time streaming solutions. VoIP Telephony Knowledge o Familiarity with SIP, FreeSWITCH, Asterisk, or other PBX platforms. o Experience working with SIP trunking providers (Telnyx, Bandwidth, Flowroute, etc.). Performance Optimization o Ability to reduce latency in AI-driven conversations. o Experience with audio codec optimization (G.711, Opus, etc.). One or more of the following additional qualifications: o Experience with STT/ASR models beyond GPT (Google Speech-to- Text, Deepgram, Kaldi). o Background in signal processing or audio engineering. o Familiarity with cloud-based voice solutions (AWS Connect, Twilio Voice, Dialogflow CX). o Knowledge of containerization (Docker, Kubernetes) for scaling AI voice workloads. o Experience with multi-tenant architectures for voice AI.

About Mindtickle’s AI/ML Engineering Team Mindtickle is a revenue productivity solution that helps revenue teams enhance their performance by identifying areas for improvement for each team member, recommending appropriate remedial actions, and providing opportunities to implement those recommendations. The charter of the CoE-ML team is to enhance Mindtickle’s solution offerings-such as embedding artificial intelligence in the form of CoPilots, developing hyper-realistic AI-powered role plays, and enabling the automatic curation of collateral while also improving Mindtickle’s internal operations. This includes optimizing workflows, accelerating business processes, and making information more easily discoverable. We work on cutting-edge technologies to drive innovation and deliver advanced AI solutions. We maintain high-quality evaluation standards and continuous improvement practices to ensure our AI features meet stringent performance and reliability criteria. Role Overview As an SDE-3 in AI/ML, you will: Translate business asks and requirements into technical requirements, solutions, architectures, and implementations. Define clear problem statements and technical requirements by aligning business goals with AI research objectives. Lead the end-to-end design, prototyping, and implementation of AI systems, ensuring they meet performance, scalability, and reliability targets. Architect solutions for GenAI and LLM integrations, including prompt engineering, context management, and agentic workflows. Develop and maintain production-grade code with high test coverage and robust CI/CD pipelines on AWS, Kubernetes, and cloud-native infrastructures. Establish and maintain post-deployment monitoring, performance testing, and alerting frameworks to ensure performance and quality SLAs are met. Conduct thorough design and code reviews, uphold best practices, and drive technical excellence across the team. Mentor and guide junior engineers and interns, fostering a culture of continuous learning and innovation. Collaborate closely with product management, QA, data engineering, DevOps, and customer facing teams to deliver cohesive AI-powered product features. Key Responsibilities Problem Definition & Requirements Translate business use cases into detailed AI/ML problem statements and success metrics. Gather and document functional and non-functional requirements, ensuring traceability throughout the development lifecycle. Architecture & Prototyping Design end-to-end architectures for GenAI and LLM solutions, including context orchestration, memory modules, and tool integrations. Build rapid prototypes to validate feasibility, iterate on model choices, and benchmark different frameworks and vendors. Development & Productionization Write clean, maintainable code in Python, Java, or Go, following software engineering best practices. Implement automated testing (unit, integration, and performance tests) and CI/CD pipelines for seamless deployments. Optimize model inference performance and scale services using containerization (Docker) and orchestration (Kubernetes). Post-Deployment Monitoring Define and implement monitoring dashboards and alerting for model drift, latency, and throughput. Conduct regular performance tuning and cost analysis to maintain operational efficiency. Mentorship & Collaboration Mentor SDE-1/SDE-2 engineers and interns, providing technical guidance and career development support. Lead design discussions, pair-programming sessions, and brown-bag talks on emerging AI/ML topics. Work cross-functionally with product, QA, data engineering, and DevOps to align on delivery timelines and quality goals. Required Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. 8+ years of professional software development experience, with at least 3 years focused on AI/ML systems. Proven track record of architecting and deploying production AI applications at scale. Strong programming skills in Python and one or more of Java, Go, or C++. Hands-on experience with cloud platforms (AWS, GCP, or Azure) and containerized deployments. Deep understanding of machine learning algorithms, LLM architectures, and prompt engineering. Expertise in CI/CD, automated testing frameworks, and MLOps best practices. Excellent written and verbal communication skills, with the ability to distill complex AI concepts for diverse audiences. Preferred Experience Prior experience building Agentic AI or multi-step workflow systems (using tools like Langgrah, CrewAI or similar). Familiarity with open-source LLMs (e.g., Hugging Face hosted) and custom fine-tuning. Familiarity with ASR (Speech to Text) and TTS (Text to Speech), and other multi-modal systems. Experience with monitoring and observability tools (e.g. Datadog, Prometheus, Grafana). Publications or patents in AI/ML or related conference presentations. Knowledge of GenAI evaluation frameworks (e.g., Weights & Biases, CometML). Proven experience designing, implementing, and rigorously testing AI-driven voice agents - integrating with platforms such as Google Dialogflow, Amazon Lex, and Twilio Autopilot - and ensuring high performance and reliability. What We Offer Opportunity to work at the forefront of GenAI, LLMs, and Agentic AI in a fast-growing SaaS environment. Collaborative, inclusive culture focused on innovation, continuous learning, and professional growth. Competitive compensation, comprehensive benefits, and equity options. Flexible work arrangements and support for professional development. Show more Show less

We're looking for an entrepreneurial, passionate, and driven Technical Architect to join Startup Gala Intelligence backed by Navneet Tech Ventures , as our technical co-pilot. As we're building our technology platform from scratch, you'll have the unique opportunity to shape our technology vision, architecture, and engineering culture right from the ground up. You’ll directly contribute to foundational development and establish best practices, while eventually building and leading our engineering team. This role is ideal for someone eager to own the entire tech stack, who thrives on early-stage challenges, and loves building innovative, scalable solutions from day zero What you'll do: Hands-On Coding & Technical Leadership: Take complete ownership of backend development by actively contributing to the codebase while also leading, mentoring, and scaling a high-performing engineering team as the company grows. Architecture & Development : Design, architect, and implement the backend infrastructure and APIs for our platform. Write robust, scalable, and maintainable code from the ground up. Infrastructure & DevOps : Set up, secure, and maintain our cloud infrastructure (AWS/GCP). Establish efficient CI/CD pipelines, containerization (Docker), and orchestration (Kubernetes). Database Management : Decide and manage database technologies (SQL/NoSQL), ensuring optimal schema design, data integrity, performance, and scalability. System Reliability & Security : Build resilient and secure systems with thorough monitoring, incident management, and robust security practices (IAM, encryption, compliance standards). Integration & Collaboration : Seamlessly integrate with third-party APIs and services. Collaborate closely with the product and business teams to translate business requirements into technical solutions. Technical Leadership : As our technical visionary, you'll lead hiring, mentorship, code reviews, and team growth. You'll define and uphold our engineering standards and culture. Who you are: Technical Requirements: 5-10 years of backend software engineering experience in a high-growth startup or data-intensive tech environment. Proven experience designing and implementing backend systems and APIs. Highly experienced in modern cloud infrastructure (AWS, GCP). Proficiency with containerization and orchestration tools (Docker, Kubernetes). Proficiency with one or more programming languages like NodeJS, TypeScript, NestJS, Python Strong knowledge of relational (PostgreSQL, MySQL) and non-relational (MongoDB, DynamoDB) databases. Own the design, development, evaluation, and deployment of highly scalable software products involving front-end and back-end development. Prioritize and distribute the tasks amongst the team members. Bonus Points: Solid backend experience , ideally in telecom, call analytics, or communication protocols (Twilio, Vonage, or direct carrier integration). Proven expertise in mobile application development (React Native, Swift/Kotlin, or Flutter). Exposure to AI/ML systems , including working with models in production or designing pipelines. Who We Are & Our Culture: Gala Intelligence , backed by Navneet Tech Ventures , is a tech-driven startup dedicated to solving one of the most pressing business challenges—fraud detection and prevention. We're building cutting-edge, real-time products designed to empower consumers and businesses to stay ahead of fraudsters, leveraging innovative technology and deep domain expertise. . Our culture and values: We’re united by a single, critical mission—stopping fraud before it impacts consumers and businesses. Curiosity, innovation, and proactive action define our approach. We value transparency, collaboration, and individual ownership, creating an environment where talented people can do their best work. Problem-Driven Innovation : We're deeply committed to solving real fraud challenges that genuinely matter for our customers. Rapid Action & Ownership : We encourage autonomy and accountability—own your projects, move quickly, and shape the future of Gala Intelligence. Collaborative Excellence : Cross-team collaboration ensures alignment, sparks innovation, and drives us forward together. Continuous Learning : Fraud evolves rapidly, and so do we. Continuous improvement, experimentation, and learning are core to our success. If you're excited by the opportunity to leverage technology in the fight against fraud, and you're ready to build something impactful from day one, we want to hear from you! Show more Show less

🚀 Full Stack Developer (MERN Stack) – Remote | Night Shift (Canada Time) Company: DentaVIBE.com Type: Full-Time Location: Remote (Night Shift aligned with Canadian business hours) About DentaVIBE DentaVIBE.com is a next-generation dental services platform revolutionizing how patients connect with dental providers. We're on a mission to modernize the healthcare experience with smart, scalable, and tech-driven solutions. We’re looking for a high-performance Full Stack Developer who not only understands the MERN stack deeply but also uses AI tools to deliver more in less time. If you're someone who values efficiency, autonomy, and innovation — you’ll thrive here. Your Tech Stack Playground Frontend: React.js (Website & Dashboard UI) SCSS (Strictly no Tailwind) Backend: Node.js with Express Firebase (Hosting & Domain Config) Nodemailer (Transactional Emails) Twilio (Messaging) Database: MongoDB (User data, messages, blogs, images) Dev Tools: GitHub (Version Control) Render (Backend Hosting) Cloudflare (DNS & Security) BOLT & Cursor (Cloud IDEs) Your Key Responsibilities Build, maintain, and optimize the frontend in React.js + SCSS Design robust REST APIs using Node.js + Express Manage MongoDB collections for structured and media content Configure hosting, domains, and deploy via Firebase Automate and streamline tasks using AI tools like GitHub Copilot, Cursor AI, etc. Handle transactional emails via NodeMailer and messaging via Twilio Ensure secure deployment with Cloudflare Must-Have Skills Hands-on experience with React.js , SCSS , Node.js , and Express Strong command over MongoDB Able to deploy and troubleshoot in Firebase and Render Experience integrating NodeMailer , Twilio , and managing DNS via Cloudflare Comfortable using AI coding tools to increase development speed Familiar with GitHub workflows and collaborative code reviews Bonus if you have Experience using Cursor , BOLT , or other cloud IDEs Past experience with healthcare platforms Strong written and verbal communication skills A self-driven attitude with a habit of documenting, testing, and optimizing Shift & Availability This role requires night-time availability aligned with Canadian business hours . Apply only if you're comfortable working the India night shift . Why Join DentaVIBE? Be part of a fast-growing digital healthcare platform Work on projects that directly impact lives Use the latest tools and AI to work smarter, not harder 100% Remote. 100% Trust. 100% Innovation. Show more Show less

We’re Hiring: Senior Setup Specialist! Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered! We are currently on the lookout for a Senior Setup Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant! Send your application here ⤵️ CS Jobs - Senior Setup Specialist Role : Senior Setup Specialist Work Arrangement : Work from Home Location : India Schedule : Night shift We are seeking a System Setup Specialist to assist with onboarding and system configuration for our customers. This role is focused on back-end setup, data management, and process automation, with no direct customer interaction. Responsibilities: HubSpot Clean and prepare customer data: Process spreadsheets containing customer information (e.g., name, email, phone, address, city, state, ZIP) for accuracy and consistency. Import customer data: Format and upload clean data into the HubSpot CRM system. Customize CRM views: Tailor contact, deal, and ticket screens to match the structure of our base account, including creating sections and rearranging properties. QA testing: Conduct quality assurance to verify the proper setup and functionality of workflows and integrations within HubSpot. Integrate HubSpot with other systems: Ensure seamless integration with Zuper and other platforms using the App Store or custom APIs. SolutionView Import customer pricing data: Format and upload pricing details into the SolutionView software. Ensure data accuracy: Validate imported data for correctness and alignment with customer needs. QA testing: Perform system-wide testing to ensure workflows are functioning properly and reflect accurate pricing and configurations. Zuper Clean and prepare data: Organize customer, asset, and recurring job information for seamless imports into Zuper. Build out accounts: Configure new Zuper accounts with the following: Customer data Asset data Recurring job setups Jobs, service properties and task checklists Parts lists and inventory data Create user profiles: Set up employee accounts for customers with appropriate roles and permissions. Configure Twilio integration: Set up Twilio accounts and sync them with Zuper via APIs. Manage contracts: Create and configure contracts as needed for customer accounts. QA testing: Perform quality assurance to validate end-to-end functionality, including recurring job schedules, asset tracking, and integrations. Zapier Customize Zap templates: Update templated Zaps to link with new customer accounts and adjust data points to reflect specific customer needs. QA testing: Test Zapier workflows to ensure end Qualification and requirements: Experience : Proven experience in CRM setup, system configuration, or similar roles, preferably with HubSpot, Zuper, SolutionView, or similar tools. Experience with data imports, process automation, and API integrations. Familiarity with Zapier or similar automation platforms is a plus. Technical Skills: Proficiency in HubSpot CRM setup and customization. Strong understanding of data cleaning, formatting, and importing processes. Experience with API-based integrations and software testing. Knowledge of cloud-based tools like Zuper and SolutionView. Proficiency in using and configuring automation tools like Zapier. Strong Excel skills for data manipulation and formatting. Basic understanding of Twilio or similar communication platforms. Soft Skills: Exceptional attention to detail, ensuring data accuracy and system functionality. Strong problem-solving and troubleshooting abilities. Ability to work independently and manage multiple tasks efficiently. Excellent organizational skills and ability to prioritize workloads. Strong written communication skills to document processes and workflows. Non-negotiable skills & requirements: Exceptional attention to detail, ensuring data accuracy and system functionality. Strong problem-solving and troubleshooting abilities. Ability to work independently and manage multiple tasks efficiently. Excellent organizational skills and ability to prioritize workloads. Strong written communication skills to document processes and workflows. Perks & Benefits: Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes! Endless opportunities for career advancement Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Tech-on-wheels Support Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc Cloudstaff: Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace? Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment. **To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.** Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM ,ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Professional And Educational Background BE / B.Tech / MCA / M.Sc / M.E / M.Tech /Master’s Degree /MBA Show more Show less

Company Description Pixsoffice - AI powered photography management software Role Description We're looking for a hands-on Digital Marketing Specialist who can drive our global marketing efforts. From running paid campaigns to managing SEO and creating engaging content, you'll be responsible for increasing our reach and signups in markets like the US, UK, UAE, and beyond. Qualifications: 2–5 years of experience in digital marketing, preferably in SaaS or B2B tools. Proven hands-on experience with Google Ads, Facebook Ads, and SEO tools. Experience with WhatsApp marketing tools (like WATI, Zoko, or Twilio). Ability to write compelling copy tailored to global audiences. Basic knowledge of graphic tools (Canva, Figma, Photoshop – added bonus). Digital Marketing, Marketing, and Content Marketing skills Experience in managing global digital marketing campaigns Knowledge of SEO, SEM, and social media marketing Data analysis and reporting skills Excellent communication and collaboration skills Ability to work independently and remotely Experience working in a global marketing environment is a plus Bachelor's degree in Marketing, Business, or related field Performance Marketing: Plan, create, and optimize Google Search Ads and Meta (Facebook/Instagram) campaigns. Monitor ROAS, CTR, CPC, and conversion goals using tools like Google Ads, Meta Ads Manager, and Google Analytics. Execute retargeting and lookalike campaigns for maximum conversion. SEO & Content : Conduct keyword research and competitor analysis for high-converting traffic. Write or manage creation of blog posts, landing page copy, and meta tags. Implement and monitor on-page/off-page SEO strategies using SEMrush, Ahrefs, or similar tools. WhatsApp Campaigns: Segment leads and customers for region-specific WhatsApp broadcast campaigns. Use tools like WhatsApp Business API, WATI, or Twilio for automation and analytics. Optimize message timing and formats for engagement and conversions. Content & Graphic Coordination: Create basic campaign content (emails, ad copy, social posts) or work with freelancers to get it done. Coordinate with a graphic designer or use Canva/Figma for simple designs. Bonus: If you can design ad creatives, landing banners, or social posts, it's a big plus. KPIs You'll Be Measured On: Cost per acquisition (CPA) by market Conversion rate from campaigns Website traffic growth (organic and paid) Lead engagement (clicks, replies, conversions via WhatsApp) Show more Show less