Automation and Workflow Engineer

·        • Design and implement automation workflows using Make.com (Integromat) with tools like Google Sheets, WhatsApp (via Gupshup), and internal APIs.

·        • Build structured procurement, operations, and finance workflows for reminders, alerts, and data syncing.

·        • Develop and manage complex logic involving filters, routers, iterators, aggregators, and error handling in Make.com.

·        • Integrate 3rd-party APIs (e.g., BusyBuy, Razorpay, Shopify, Gupshup, Google Calendar, Airtable) using custom HTTP modules or native integrations.

·        • Set up custom webhooks and manage token refresh logic where required.

·        • Implement real-time notifications across WhatsApp, Email, Slack, etc., based on business triggers.

·        • Collaborate with operations, warehouse, and finance leads to map processes and automate high-leverage workflows.

·        • Use OpenAI or ChatGPT API to embed basic AI into workflows (e.g., message summarization, smart follow-ups).

·        • Document each scenario and process clearly with diagrams and recovery logic.

·        • Monitor workflows and debug issues quickly with minimal downtime.

·        • 2+ years experience with Make.com (or Zapier/n8n) for workflow automation.

·        • Strong understanding of HTTP requests, APIs, authentication methods (API keys, OAuth2).

·        • Proficiency with Google Sheets and formula logic for operational workflows.

·        • Hands-on experience with WhatsApp Business API (via Gupshup, Twilio, or WATI).

·        • Ability to design complex automation logic using routers, filters, and iterators in Make.com.

·        • Working knowledge of OpenAI (ChatGPT API) integration within automation tools.

·        • Basic data modeling using Google Sheets, Airtable, or similar tools.

·        • Comfortable with API documentation, Postman testing, and integration troubleshooting.

·        • Strong logical thinking and ability to map processes end-to-end.

·        • Basic working knowledge of JavaScript or Python for custom logic blocks or API edge cases.

·        • Excellent communication and self-managed execution skills.