441 Twilio Jobs - Page 3

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Technical Support Expert 2 About The Job This position is needed for you to join the Support team and provide excellent technical support to users of the Email platform. Wearing the customer’s shoes is one of the core values of our company and excellent Support is what our customers have come to expect and love about Twilio. If you are a technically savvy individual who enjoys mentoring and raising the bar, and is also customer-focused with excellent communication skills, keep reading! Responsibilities In this role, you’ll: Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat. Assess the nature of product or service issues and resolve a variety of complex support problems. Log customer interactions and tag/categorize issues accordingly. Resolve a monthly volume of tickets consistent Be the point of escalation for middle complex issues within support, and escalate to Product and Engineering teams as necessary. Identify ways to improve existing processes and procedures. Mentor newer members of the Customer Support team with customer issues. Contribute content to knowledge base to support team and customer enablement Ensure Support SLAs and CSAT goals are consistently met and ticket queues are well managed Other duties as required Incident report and Oncall Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 3+ years experience in a client-facing customer/technical support role, supporting Email, Communications, SaaS or related technologies A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback Experience communicating complex technical issues to both technical and non-technical audiences via phone or email Strong, creative problem solving skills Quick learner, willing to take initiative, and has great follow through A demonstrated ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency A high-energy, optimistic outlook and positive attitude An empathetic approach to troubleshooting and customer service A demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs Accountability - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Take ownership of situations that they're involved in Self Motivation - Motivated to do or achieve something because of one's own enthusiasm or interest, without needing pressure from others Focus - Achieve what they set out to do before launching new initiatives. Complete company-linked goals and tasks, not simply to be busy and active Experience with the following: Willing to work from 6.30 AM to 3.30 PM IST Hrs shift. Desired Reading/Debugging HTML (a plus) SQL (a plus) Experience with SFDC, QuickBooks, Zuora or other financial management software and financial principles a plus for some roles (Billing) Postman or other APIs client Location This role will be based remotely in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) What We Offer There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Job Title: Digital Marketer & Social Media Specialist Job Location: Jhandewalan, New Delhi Job Type: Full-Time - Work from Office How to Apply: Interested candidates should submit their resume to hr@yogesher.com or WhatsApp +91-9310472822 Job Summary: We are seeking a creative and results-driven Digital Marketer Specialist to join our dynamic marketing team. This individual will play a key role in developing, implementing, and managing our online marketing campaigns, including social media, email, SMS, and other digital channels, to drive brand awareness, engage with our target audience, and increase conversions. Key Responsibilities: Digital Marketing: Campaign Strategy & Execution: Develop and execute digital marketing campaigns across multiple channels (email, SMS, PPC, display ads, SEO/SEM, etc.) to achieve marketing objectives. SMS Campaigns: Plan, design, and execute SMS marketing campaigns to engage customers, promote offers, and drive traffic to landing pages or stores. Ensure compliance with SMS marketing regulations (e.g., TCPA, GDPR). PPC Management: Manage Google Ads, Facebook Ads, and other paid media campaigns, ensuring effective targeting, budget allocation, and ROI analysis. Email Marketing: Design and execute email campaigns, including segmentation, A/B testing, and performance tracking. Analytics & Reporting: Use tools like Google Analytics, SEMrush, and others to track and analyze the performance of campaigns, providing regular reports and recommendations for improvements. Content Marketing: Assist in creating and curating engaging content for digital platforms (blogs, infographics, videos, etc.) that aligns with the company’s voice and goals. Social Media Management: Social Media Strategy: Develop and execute social media strategies to enhance brand awareness, engagement, and community building across platforms such as Facebook, Instagram, LinkedIn, Twitter, TikTok, etc. Content Creation & Scheduling: Create, curate, and schedule compelling social media posts (text, images, videos) that resonate with the target audience. Community Engagement: Monitor social media channels, respond to comments/messages, and engage with followers to foster relationships and build brand loyalty. Trend Analysis: Stay up to date with the latest social media trends, tools, and best practices, ensuring the brand remains innovative and relevant. Social Media Advertising: Plan, execute, and optimize paid social campaigns to meet key performance indicators (KPIs). Skills & Qualifications: Proven Experience: 2+ years of experience in digital marketing, social media management, and SMS marketing, ideally within the US Healthcare Industry. SMS Marketing Knowledge: Familiarity with SMS campaign platforms (e.g., Twilio, Simple Texting) and best practices. Social Media Expertise: In-depth knowledge of social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok, etc.) and best practices for each. Content Creation: Strong skills in content writing, graphic design, and video creation/editing (using tools like Adobe Creative Suite, Canva, etc.). Digital Advertising: Proficient in managing PPC campaigns on Google Ads, Facebook Ads, Instagram Ads, etc. Analytical Skills: Strong ability to analyze data and use insights to optimize campaigns. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex ideas engagingly and understandably. Time Management: Strong organizational and multitasking skills to manage multiple projects and deadlines effectively. How to Apply: Interested candidates should submit their resume to hr@yogesher.com or WhatsApp +91-9310472822

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Accountant About The Job The Senior Accountant will play a key role in ensuring the accuracy and integrity of financial reporting, with a focus on revenue recognition and month-end close.This role is ideal for a seasoned accounting professional with strong analytical skills and a solid understanding of GAAP—particularly ASC 606—and how it applies in a dynamic environment. Responsibilities In this role, you’ll: Lead and perform month-end and quarter-end close activities, including journal entries, reconciliations, and variance analysis. Support revenue accounting processes, including contract review, revenue recognition, and deferral schedules in accordance with ASC 606. Assist in internal and external audits Ensure compliance with internal controls, company policies, and accounting standards. Assist with system implementations and process improvements to streamline accounting workflows. Partner cross-functionally to provide insights and support business decision-making. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: Bachelor’s degree or equivalent in a Finance/Accounting related function Strong working knowledge of GAAP and operational month-end close processes, with some exposure to ASC 606 Proven ability to prioritize work independently to meet deadlines in a fast-paced and dynamic environment Advanced Excel skills, including complex functions Strong analytical and problem-solving abilities with attention to detail Effective communicator with strong collaboration skills Highly organized, adaptable, and deadline-driven in a fast paced environment Strong verbal and written communication skills, to effectively present to peers and management Desired Master’s Degree in Accounting or Finance and/or CPA certification 5+ years in public accounting or experience working at a fast growing company Experience with Oracle or other large ERP systems Experience with Zuora and/or Zuora Revenue Location This role will be remote, and based in India. (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Job Title: Marketing Executive Location: Pune Job Type: Full-time Qualification: Bachelors degree in Marketing or related field (MBA preferred) Job Summary: We are seeking a proactive and creative Marketing Executive to plan and execute performance-driven campaigns across digital platforms. The ideal candidate will have hands-on experience in retargeting campaigns, WhatsApp marketing, and SMS marketing, and will be responsible for driving engagement and lead generation. Key Responsibilities: Plan and execute d igital marketing campaigns including Google/Facebook retargeting. Create and manage WhatsApp and SMS marketing campaigns to reach and engage prospects and existing customers. Work closely with the design and content teams to create campaign assets. Analyze campaign performance, measure ROI, and optimize based on data insights. Manage and grow customer engagement funnels using marketing automation tools. Coordinate with the sales team to align marketing efforts with lead generation goals. Maintain campaign calendars and ensure timely execution across platforms. Requirements: 2-3 years of experience in digital marketing. Hands-on experience with retargeting platforms (Meta Ads, Google Ads). Experience with bulk SMS tools and WhatsApp marketing platforms (like Twilio, Wati, etc.). Strong analytical skills and ability to interpret campaign performance metrics. Proficiency in tools like Google Analytics, Meta Business Suite, and Excel. Excellent written and verbal communication skills. Preferred Skills: Familiarity with CRM and marketing automation tools. Experience in B2C or D2C marketing campaigns. Ability to multitask in a fast-paced environment.

Location: Hybrid/Remote (Preferable Mumbai) Employment Type: Full-Time Experience Required: 10+ Years Industry: Cloud Communications / SaaS / Telephony Solutions About the Role We are looking for a seasoned MySQL Developer / Database Administrator with deep expertise in managing high-performance, scalable databases in cloud telephony environments. The ideal candidate will be responsible for architecting, optimizing, and maintaining mission-critical databases that power voice, SMS, IVR, and analytics platforms. This role demands a strong understanding of telecom data flows, real-time processing, and high-availability systems. Key Responsibilities Design, implement, and maintain robust MySQL database architectures for telephony applications Optimize complex queries, stored procedures, and indexing strategies for large-scale datasets Ensure high availability, disaster recovery, and replication strategies (e.g., MySQL Group Replication, Galera Cluster) Monitor database performance and proactively resolve bottlenecks and anomalies Collaborate with development teams to design efficient data models and schema Manage database security, access controls, and compliance with telecom data regulations Automate backup, restore, and archival processes using scripting and cloud-native tools Support real-time analytics and reporting pipelines for call logs, IVR flows, and usage metrics Work closely with CTO to integrate database operations into CI/CD workflows. Required Skills & Qualifications 10+ years of experience in MySQL development and administration Proven experience in cloud telephony platforms (e.g., Twilio, Exotel, Plivo, Knowlarity) Strong knowledge of telecom data structures: CDRs, IVR logs, call routing metadata Expertise in performance tuning, query optimization, and partitioning strategies Hands-on experience with replication, clustering, and high-availability setups Proficiency in Linux shell scripting, automation tools, and monitoring systems (e.g., Prometheus, Percona Toolkit) Familiarity with cloud platforms (AWS RDS/Aurora, GCP Cloud SQL, or Azure Database for MySQL) Understanding of data privacy, security, and telecom compliance standards. Preferred Qualifications Experience with NoSQL databases (Redis, MongoDB) for caching and real-time data Exposure to Asterisk, FreeSWITCH, or open-source PBX systems Knowledge of ETL pipelines and integration with BI tools (e.g., Metabase, Grafana) Contributions to database performance audits or open-source tools. What We Offer Competitive salary and performance-based incentives Flexible work environment with remote options Opportunity to lead database strategy for cutting-edge telephony solutions A collaborative and innovation-driven culture

Job Title:Five9_Level 9_Consultant_(Entity -S&C GN) Management Level:Level 9 - Consultant Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary : Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills: Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information: An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience:4-8 years Educational Qualification:Engineering Degree or MBA from a tier 1 institute

Job Title :Genesys_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Genesys Cloud, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, Industry Solutions Consulting Good to have skills : Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Experience :8+ years Educational Qualification :MBA from a tier 1 institute Job Summary :Join our team of SONG consultants who solve customer-facing challenges at clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO. Experience in Genesys Cloud administration & application experience:Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture : About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Job Title :Five9_Level 7_Manager_(Entity -S&C GN) Management Level :Level 7 - Manager Location :Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills : Five9, CX Transformation, CCaaS Advisory & Solution Architecture, CCaaS Consulting, Business Case Creation & Value Realization, , Industry Solutions Consulting Good to have skills : Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary :Join our team of SONG consultants who solve customer-facing challenges with clients spanning sales, service, and marketing to accelerate business change. The Strategy & Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing, sales, and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing Transformation, Connected Commerce, and Advanced Customer Engagement. These services help our clients become living businesses by optimizing their marketing, sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction, and impacting front-end business metrics in a positive manner. Roles & Responsibilities : Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs. Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Five9 contact center solutions to clients:Product overview, Partner readiness support, pricing, documentation, first call presentations. Drive Partner support activities:A strong focus on nurturing deeper, more strategic relationships with key parties. Develop requirements based on leadership input:Performance/Status reporting, Problem Solving and Conflict Management. Professional & Technical Skills : Experience working with Customer Service Operations:Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:Experience in Five9. In-depth knowledge and know-how of Customer Service Operations:Cross-industry experience, functional and hands-on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like VCC Administrator, Campaigns and IVR scripts. Proactively identifying customer needs through a technical benefits assessment:Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics:This includes pricing strategy of different on-premises and cloud solutions and providing detailed TCO. Experience in VCC administration & application experience:Use VCC Administrator, Campaign management tools, Scripts, Five9 Framework Components (such as Multi-Protocol Label Switching (MPLS), CRM integrations, IVA, etc.) or similar solutions. Additional Information : An opportunity to work on transformative projects with key G2000 clients. Potential to co-create with leaders in strategy, industry experts, enterprise function practitioners, and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge, and capabilities. Opportunity to thrive in a culture that is committed to accelerating equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture :Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology, and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. About Our Company | Accenture Qualification Experience :8+ years Educational Qualification :MBA from a tier 1 institute

Senior Analytics Engineer Experience: 5 - 8 Years Ex pSalary : Competitiv ePreferred Notice Perio d: Within 30 Day sShif t: 10:00AM to 7:00PM IS TOpportunity Type : Hybrid (Delhi )Placement Type : Permanen t (*Note: This is a requirement for one of Uplers' Client s) Must have skills required : Python, Tableau, Google Cl oud AlphaSense (One of Uplers' Clients) is Looking for:Senior Analytics Engineer who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Descri ptionAbout AlphaS ense:The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research con tent.The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come joi n us! About the Team:The Global Product Analytics team comprises professionals with diverse expertise, including analytics, engineering, and data, striving for innovation, execution & delivery every day. The mission of the Product Analytics team is to empower decision-makers and the broader data communities within the R&D vertical and beyond through trusted data assets and scalable self-serve analytics. We are looking for professionals who are committed to learning and growing themselves while creatively delivering solutions to join our team. Th e Role:We are seeking a highly skilled and experienced Senior Analytics Engineer to join our Product Analytics team. This role r equiresproficiency in Python to set up Engineering Platforms and configure robust data pipelines, experience with the Google Cloud Platform (GCP) to run ETLs, and hands-on experience in designing Tableau Wor kbooks. The successful candidate will play a critical role in transforming raw data into actionable insights to drive business decisions. If you're familiar with Scrum Agile methodologies and energetic, with a 'roll up your sleeves and do whatever it takes' attitude, we’d like to meet w ith you. Requ irements:Bachelor's degree in Computer Science, Information systems, or a closely related d iscipline5+ years of experience as a Data Engineer an d AnalystOverall solid programming skills, able to write modular, maintainable code in PythonExperience in creating data pipelines and transforming data using S QL in GCPExperience in creating Tableau workbooksFamiliarity with Agile methodologies and product development processesExcellent communication and collaborati on skills Responsi bilities :Develop R&D Analytical Data Lake for real-time data ingestion, storage, processing and analytics o n BI toolsDevelop and maintain data pipelines required for the extraction, transformation, cleaning, pre-processing, aggregation, and loading of data from a wide variety of data sources using Pyth on and SQLDevelop Tableau dashboards by establishing connections with GCP and o ther tools Wha t we offer:Playing a part in the story of a fast-grow ing companyCompetitive compensat ion packageExciting career opportunities a nd trainingVery highly skilled colleaguesLunch and recreation al benefitsOccupational health care AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular emp loyee works.Recruiting Sca ms and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:AlphaSense never asks candidates to pay for job applications, equipment, or training.All official communications will come from an @alpha-sense.com e mail address.If you’re unsure about a job posting or recruiter, verify it on our Careers page.If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. How to apply for thi s opportunity:Easy 3 -S t ep Process:1. Click On Apply! And Register or log in on our portal2. Upload updated Resume & Complete the Screening Form3. Increase your chances to get shortlisted & meet the client for the Interview!Abo ut Our Client:AlphaSense is how the world’s most sophisticated companies remove uncertainty from their decision-making. With market intelligence and search built on proven AI, AlphaSense quickly delivers relevant insights from a trustworthy universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.al pha-sense.com .About Uplers:Uplers is the #1 hiring platform for SaaS companies, designed to help you hire top product and engineering talent quickly and efficiently. Our end-to-end AI-powered platform combines artificial intelligence with human expertise to connect you with the best engineering tale nt from India.With over 1M deeply vetted professionals, Uplers streamlines the hiring process, reducing lengthy screening times and ensuring you find the perfect fit. Companies like GitLab, Twilio, TripAdvisor, and AirBnB trust Uplers to scale their tech and digital teams effectively and cos t-efficiently.Experience a simpler, faster, and more reliable hiring process with Uplers today.

Senior Analytics Engineer Experience: 5 - 8 Years Exp Salary : Competitive Preferred Notice Period : Within 30 Days Shift : 10:00AM to 7:00PM IST Opportunity Type: Hybrid (Delhi) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Python, Tableau, Google Cloud AlphaSense (One of Uplers' Clients) is Looking for: Senior Analytics Engineer who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description About AlphaSense: The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us! About the Team: The Global Product Analytics team comprises professionals with diverse expertise, including analytics, engineering, and data, striving for innovation, execution & delivery every day. The mission of the Product Analytics team is to empower decision-makers and the broader data communities within the R&D vertical and beyond through trusted data assets and scalable self-serve analytics. We are looking for professionals who are committed to learning and growing themselves while creatively delivering solutions to join our team. The Role: We are seeking a highly skilled and experienced Senior Analytics Engineer to join our Product Analytics team. This role requires proficiency in Python to set up Engineering Platforms and configure robust data pipelines, experience with the Google Cloud Platform (GCP) to run ETLs, and hands-on experience in designing Tableau Workbooks. The successful candidate will play a critical role in transforming raw data into actionable insights to drive business decisions. If you're familiar with Scrum Agile methodologies and energetic, with a 'roll up your sleeves and do whatever it takes' attitude, we’d like to meet with you. Requirements: Bachelor's degree in Computer Science, Information systems, or a closely related discipline 5+ years of experience as a Data Engineer and Analyst Overall solid programming skills, able to write modular, maintainable code in Python Experience in creating data pipelines and transforming data using SQL in GCP Experience in creating Tableau workbooks Familiarity with Agile methodologies and product development processes Excellent communication and collaboration skills Responsibilities : Develop R&D Analytical Data Lake for real-time data ingestion, storage, processing and analytics on BI tools Develop and maintain data pipelines required for the extraction, transformation, cleaning, pre-processing, aggregation, and loading of data from a wide variety of data sources using Python and SQL Develop Tableau dashboards by establishing connections with GCP and other tools What we offer: Playing a part in the story of a fast-growing company Competitive compensation package Exciting career opportunities and training Very highly skilled colleagues Lunch and recreational benefits Occupational health care AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. Recruiting Scams and Fraud We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: AlphaSense never asks candidates to pay for job applications, equipment, or training. All official communications will come from an @alpha-sense.com email address. If you’re unsure about a job posting or recruiter, verify it on our Careers page. If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us. How to apply for this opportunity: Easy 3-Step Process: 1. Click On Apply! And Register or log in on our portal 2. Upload updated Resume & Complete the Screening Form 3. Increase your chances to get shortlisted & meet the client for the Interview! About Our Client: AlphaSense is how the world’s most sophisticated companies remove uncertainty from their decision-making. With market intelligence and search built on proven AI, AlphaSense quickly delivers relevant insights from a trustworthy universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Finland, India, and Singapore. For more information, please visit www.alpha-sense.com. About Uplers: Uplers is the #1 hiring platform for SaaS companies, designed to help you hire top product and engineering talent quickly and efficiently. Our end-to-end AI-powered platform combines artificial intelligence with human expertise to connect you with the best engineering talent from India. With over 1M deeply vetted professionals, Uplers streamlines the hiring process, reducing lengthy screening times and ensuring you find the perfect fit. Companies like GitLab, Twilio, TripAdvisor, and AirBnB trust Uplers to scale their tech and digital teams effectively and cost-efficiently. Experience a simpler, faster, and more reliable hiring process with Uplers today.

E2M is not your regular digital marketing firm. We're an equal opportunity provider, founded on strong business ethics and driven by more than 250+ experienced professionals. Our client base is made up of digital agencies that need help with solving their bandwidth problems, cutting overheads, and increasing profitability. We need diligent professionals like you to help us help them. If you're someone who dreams big and has the gumption to make them come true, E2M has a place for you. Responsibilities: Design, implement, and optimize automated workflows, email/SMS campaigns, sales funnels, and CRM pipelines using GoHighLevel. Set up and manage forms, surveys, appointment calendars, memberships, and online courses. Integrate third-party platforms via Zapier, Pabbly, Make, Twilio, Stripe, and APIs where needed. Ensure smooth data flow between systems by configuring webhooks and automation triggers. Collaborate with internal project managers and client teams to align automations with marketing/sales goals. Troubleshoot and resolve issues in funnel setups, campaign delivery, and integrations. Stay up to date with GoHighLevel’s features, templates, and best practices to enhance performance and scalability. Ability to build and manage multi-step funnels, conditional logic workflows, and lead nurturing automations. Knowledge of contact segmentation, tagging strategies, and custom value mapping within GHL. Proficiency in setting up and automating pipeline stages, opportunity tracking, and lead source attribution. Ability to gather automation requirements from non-technical clients and translate them into executable workflows. Required Skills & Qualifications: Proven hands-on experience with GoHighLevel (funnels, workflows, CRM, email/SMS automation). Strong understanding of automation logic and client journey mapping. Familiarity with Zapier, webhooks, and connecting third-party apps. Working knowledge of Stripe, PayPal, and other payment gateways. Ability to identify and fix issues quickly and communicate clearly with stakeholders. Strong organizational and documentation skills for process handoff and maintenance. Preferred Skills: Familiarity with Google Tag Manager (GTM), UTM tracking, and basic analytics. Exposure to AI tools, chatbots, or voice/text automation solutions. Experience setting up custom dashboards and reporting templates within GoHighLevel. Basic HTML/CSS skills (for email formatting or form customization).

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Meet our Managed Services Team! Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers’ objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business. Our execution is defined by the 3 focus areas or ‘Obsessions’. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers’ organization. Our Product Obsession is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential. We believe that our clear vision, and robust global execution will enable us to make our customers ‘happier’. What You'll Do We are looking for someone who can ensure the following outcomes for every customer - Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. Strategic Business Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your Responsibilities Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Own & deliver the end-to-end configuration of solution based on the customer requirements You will handle the post go-live change management of configuration throughout the customer life cycle Be the hands-on product expert and ensure customer’s business goals are met Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders. Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. Actively make sure you are knowledgeable on native channel’s products package. Work with clients to improve the social service itself and its alignment with the client's core business. Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows. Identify opportunities for customer references and case studies. Maintain platform relevancy according to changes in business needs. Who You Are & What Makes You Qualified Must Have Qualifications: 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry. Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management. Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications. Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies. Understanding of cloud architecture, VoIP, SIP, and telephony. Hands-on experience with system configuration, troubleshooting, and performance optimization. Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams. Proven ability to understand business challenges and provide actionable recommendations. Ability to manage multiple client engagements and deliver high-quality service. Ability to translate customer business problems & requirements into on platform solutions Good to Have Skills: Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Direct experience in working with a social media management software is preferred. Strong product acumen & evangelization experience with the aptitude to learn new products. Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus. Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory) Who you are You are a technology consultant who has the: Ability to think independently and learn as a member of a team. Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. Ability to interpret industry trends across different verticals & lines of businesses. Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. You Know You're Successful If The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing. Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package. You constantly come up with new strategies that are adopted by your clients and peers. Your stakeholders participate in Sprinklr events, references and case studies. Your platform and industry knowledge makes you a trusted advisor both internally and externally. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

About Us : Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team: Merchant Helpdesk post live team About the role: Paytm is hiring for it's Merchant helpdesk vertical. Expectations/ Requirements ✅ Lead planning, development, deployment, and optimization of IVR systems (including design, call flows, scripts, integrations). ✅ Collaborate with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. ✅ Work closely with development teams (internal or external) to ensure timely delivery and alignment with technical standards. ✅ Manage project scope, timelines, resource allocation, and risks across multiple IVR initiatives. ✅ Define and monitor success metrics: call containment, transfer rates, resolution rates, customer satisfaction, and error rates. ✅ Oversee IVR testing (functional, regression, UAT) and ensure production readiness. ✅ Drive continuous improvement, ensuring IVR systems evolve with business needs, regulatory requirements, and new technologies (AI, NLP, speech-to-text). ✅ Coordinate with vendors, telecom partners, and platform providers as needed. ✅ Prepare regular updates and reports for leadership on project health, risks, dependencies, and outcomes. Superpowers/ Skills that will help you succeed in this  Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (Master’s is a plus).  5–10 years of experience in program/project management, preferably in telecom, fintech, BPO, or customer experience domains.  Strong understanding of IVR systems, CTI, call routing, telephony platforms (Genesys, Avaya, NICE, Five9, Cisco, Twilio, Exotel, etc.).  Experience with AI/ML-based IVR, voice bots, speech recognition, and NLP solutions is a plus.  Solid understanding of software development lifecycle (SDLC), Agile/Scrum, and project management tools (JIRA, MS Project).  Excellent communication, stakeholder management, and cross-functional coordination skills.  Analytical mindset with ability to interpret data and drive insights.  Ability to manage multiple projects simultaneously in a fast-paced environment. Why join us < A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals Respect, that is earned, not demanded from your peers and manager Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Location: Noida Company: Chatbudds Type: Full-time Experience: 1–3 years in tech/CRM/automation/Bot Creation Salary: As per industry standards About the Role We’re looking for a tech-savvy and process-oriented Tech Executive who can help us build and maintain CRM systems and WhatsApp Automation workflows as part of our flagship solution – the Digital Sales Engine . You’ll work closely with our marketing and sales team to create, customize, and integrate CRM flows , chatbots, automation tools, and reporting systems for clients (mostly in the education & coaching sector). Key Responsibilities ✅ CRM Creation & Management Build and manage lead tracking CRMs using Google Sheets, Airtable, or Zoho. Implement tagging, scoring, and pipeline stages for leads. Maintain data hygiene and reporting dashboards. 🤖 WhatsApp & Automation Workflows Build automation workflows using tools like Make.com, WhatsApp Cloud API, Twilio, or similar platforms. Integrate Meta lead forms, WhatsApp bots, payment links, and call-booking tools. Create onboarding and support flows for client funnels. 🔗 Tech Integrations Set up integrations with platforms like Google Sheets, Calendly, Meta Ads, Zoho CRM, HubSpot, etc. Handle API setups, token management, and webhook testing. 🧪 Testing & QA Simulate lead journeys to test automation workflows end-to-end. Troubleshoot bugs, logic errors, or integration issues. 📁 Documentation & Handover Maintain technical documentation for each client setup. Train internal teams and provide SOPs for smooth handovers. What We’re Looking For Strong knowledge of Google Workspace tools (Sheets, Docs, Apps Script) Basic to intermediate knowledge of APIs and automation platforms (Make, Zapier, etc.) Understanding of CRM logic – pipelines, scoring, nurturing Prior experience with Meta (Facebook) Ads lead integrations is a plus Bonus: Familiarity with WhatsApp Business API, chatbot builders, and Airtable Excellent problem-solving and documentation skills Detail-oriented and fast learner

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Meet our Managed Services Team! Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers’ objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business. Our execution is defined by the 3 focus areas or ‘Obsessions’. Our Customer Obsession is going the full distance in understanding what value means to each member of the customers’ organization. Our Product Obsessio n is developing and refining our technology as a way of life. Our Learning Obsession is constantly empowering every team member to reach their full potential. We believe that our clear vision, and robust global execution will enable us to make our customers ‘happier’. What You'll Do We are looking for someone who can ensure the following outcomes for every customer - Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth. Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer. Establish Relationships: Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders. Strategic Business Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr. What Are Your Responsibilities Ensure that every customer derives the most value possible from the platform leading to retention and business expansion. Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges. Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions. Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled. Own & deliver the end-to-end configuration of solution based on the customer requirements You will handle the post go-live change management of configuration throughout the customer life cycle Be the hands-on product expert and ensure customer’s business goals are met Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators. Analyse and elevate customer’s consumption of contract, adoption of the product and generation of upsell or cross-sell. Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements. Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI. Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders. Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions. Actively make sure you are knowledgeable on native channel’s products package. Work with clients to improve the social service itself and its alignment with the client's core business. Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr’s know-hows. Identify opportunities for customer references and case studies. Maintain platform relevancy according to changes in business needs. Who You Are & What Makes You Qualified Must Have Qualifications: 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry. Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management. Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications. Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies. Understanding of cloud architecture, VoIP, SIP, and telephony. Hands-on experience with system configuration, troubleshooting, and performance optimization. Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams. Proven ability to understand business challenges and provide actionable recommendations. Ability to manage multiple client engagements and deliver high-quality service. Ability to translate customer business problems & requirements into on platform solutions Good to Have Skills: Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok). Direct experience in working with a social media management software is preferred. Strong product acumen & evangelization experience with the aptitude to learn new products. Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus. Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills. Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory) Who You Are You are a technology consultant who has the: Ability to think independently and learn as a member of a team. Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions. Ability to work in a highly challenging & competitive environment while delivering high quality of customer service. Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence. Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight. Ability to interpret industry trends across different verticals & lines of businesses. Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management. You Know You're Successful If The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing. Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package. You constantly come up with new strategies that are adopted by your clients and peers. Your stakeholders participate in Sprinklr events, references and case studies. Your platform and industry knowledge makes you a trusted advisor both internally and externally. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

About Us : Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma. About the team: Merchant Helpdesk post live team About the role: Paytm is hiring for it's Merchant helpdesk vertical. Expectations/ Requirements ✅ Lead planning, development, deployment, and optimization of IVR systems (including design, call flows, scripts, integrations). ✅ Collaborate with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. ✅ Work closely with development teams (internal or external) to ensure timely delivery and alignment with technical standards. ✅ Manage project scope, timelines, resource allocation, and risks across multiple IVR initiatives. ✅ Define and monitor success metrics: call containment, transfer rates, resolution rates, customer satisfaction, and error rates. ✅ Oversee IVR testing (functional, regression, UAT) and ensure production readiness. ✅ Drive continuous improvement, ensuring IVR systems evolve with business needs, regulatory requirements, and new technologies (AI, NLP, speech-to-text). ✅ Coordinate with vendors, telecom partners, and platform providers as needed. ✅ Prepare regular updates and reports for leadership on project health, risks, dependencies, and outcomes. Superpowers/ Skills that will help you succeed in this  Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field (Master’s is a plus).  5–10 years of experience in program/project management, preferably in telecom, fintech, BPO, or customer experience domains.  Strong understanding of IVR systems, CTI, call routing, telephony platforms (Genesys, Avaya, NICE, Five9, Cisco, Twilio, Exotel, etc.).  Experience with AI/ML-based IVR, voice bots, speech recognition, and NLP solutions is a plus.  Solid understanding of software development lifecycle (SDLC), Agile/Scrum, and project management tools (JIRA, MS Project).  Excellent communication, stakeholder management, and cross-functional coordination skills.  Analytical mindset with ability to interpret data and drive insights.  Ability to manage multiple projects simultaneously in a fast-paced environment. Why join us < ● A collaborative output driven program that brings cohesiveness across businesses through technology ● Improve the average revenue per use by increasing the cross-sell opportunities ● A solid 360 feedback from your peer teams on your support of their goals ● Respect, that is earned, not demanded from your peers and manager Compensation : If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Senior Cloud Security Engineer (L3). About the job The Cloud and Application Security team enables delivery of secure by default products to reduce our attack surface against an evolving threat landscape. This position is needed to enhance Twilio's Cloud Security capabilities to improve visibility, reduce vulnerabilities and foster secure engineering practices. This role is going to help build key aspects of the program in partnership with different InfoSec and Engineering teams. This role will have a high impact Responsibilities In this role, you'll: Lead and Contribute to Cloud Security initiatives across different teams to design, build and implement security best practices and solutions Implement and enhance security automation to enhance Cloud Security Maintain Cloud Security solutions, measure their effectiveness and continuously improve based on strategic priorities Develop and maintain Cloud Security guidelines and best practices to enable Engineers Investigate security vulnerabilities and support incident response as needed Research emerging threats, vulnerabilities, and attack techniques to proactively secure Twilio's Cloud Environments Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of experience in Cloud Security Engineering or related fields. Hands on experience with Cloud Security Solutions solutions Deep understanding of security for Containers, Web, APIs, and Cloud-native workloads (AWS, Azure, GCP). Strong knowledge of Cloud Threats and modern attack vectors Excellent communication and presentation skills, including an ability to communicate effectively with a diverse array of stakeholders at different levels Desired: Cloud Security Certifications (AWS, Azure, GCP, GIAC) Experience with Threat Modeling Location This role will be remote, and based in India (Karnataka, Maharashtra, New Delhi, Tamilnadu, Telangana) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Who we are At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio's next Senior Application Security Engineer(L3). About the job The Cloud and Application Security team enables delivery of secure by default products to reduce our attack surface against an evolving threat landscape. This position is needed to enhance Twilio's Application Security capabilities to improve visibility, reduce vulnerabilities and foster secure engineering practices . This role is going to provide thought leadership and help build key aspects of the program in partnership with different InfoSec and Engineering teams. This role will have a high impact Responsibilities In this role, you'll: Contribute and Lead Application Security initiatives across different teams to design, build and implement security best practices Implement and enhance security automation within CI/CD pipelines Maintain Application Security solutions, measure their effectiveness and continuously improve based on strategic priorities Develop and maintain secure coding guidelines and security training for Engineers Investigate security vulnerabilities and support incident response as needed Research emerging threats, vulnerabilities, and attack techniques to proactively secure applications Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of experience in application security, secure software development, or related fields. Hands on experience with SAST, SCA, DAST, Secrets Management, API Security solutions Experience with securing Containers, web, APIs, and cloud-native workloads (AWS, Azure, GCP). Strong knowledge of OWASP top 10s and modern attack vectors Proficiency in at least one programming language (Python, Go, Java, TypeScript) Excellent communication and presentation skills, including an ability to communicate effectively with a diverse array of stakeholders at different levels Desired: Application Security certifications (OSCP, GWAPT, GCPN etc) Experience with Threat Modeling Location This role will be remote, and based in India(Karnataka, Maharashtra, New Delhi, Tamilnadu, Telangana) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Candidates from across India who are willing to relocate to Hyderabad are welcome to apply. We are seeking skilled and motivated Full Stack Developers with expertise in Python and Vue.js to join our growing team. The ideal candidates will have a passion for building robust, scalable applications and a good understanding of telecom solutions. You will work on developing, enhancing, and maintaining web applications while collaborating with cross-functional teams to deliver innovative solutions for our clients. Key Responsibilities: Design, develop, and maintain web applications using full-stack technologies including Python (SQLAlchemy, FastAPI) and Vue.js. Collaborate with front-end developers to deliver seamless user experiences. Integrate telecom tools such as xCally and Twilio into applications. Write clean, efficient, and scalable code following best practices. Develop and optimize SQL queries, stored procedures, and database structures. Review code, troubleshoot issues, and resolve performance bottlenecks. Assist in designing and implementing database solutions using SQL Server, PostgreSQL, or MySQL. Work closely with product owners and stakeholders to gather requirements and define project scope. Stay updated with emerging technologies and contribute to continuous improvement initiatives. Required Skills and Qualifications: Bachelors degree in Computer Science, Software Engineering, or a related field. Minimum 3 years of experience in full-stack development. Strong proficiency in Python and Vue.js. Solid understanding of front-end technologies: HTML, CSS, JavaScript. Proficiency in SQL and database management (SQL Server, PostgreSQL, MySQL). Experience with version control systems like Git. Strong analytical and problem-solving skills with attention to detail. Excellent communication and teamwork abilities. Preferred Skills (Good to Have): Familiarity with telecom applications and APIs (xCally, Twilio). Knowledge of cloud services such as AWS or Azure. Understanding of Agile methodologies. Experience with DevOps practices and CI/CD pipelines.

AI Intern - “Full-Stack AI Deployment Ninja” Company: Cybees Location: On-site, Udyog Vihar, Gurugram Duration: 6 Months Stipend: 10,000 Per month (with potential PPO) 🎯 Who We’re Looking For An engineering intern who breathes AI, lives in GPTs, and codes like he’s on caffeine & curiosity. You should be: Addicted to building cool things with AI Obsessed with tools like OpenAI, Botpress, LangChain, etc. Comfortable shipping bots faster than memes go viral Thinking, “How can I automate this?” even in your sleep A tinkerer. A deployer. A real-time coder. Someone who scrolls through GitHub the way others scroll Instagram 💻 Core Responsibilities 1. AI Bot Building (80% Hands-On) Build & deploy WhatsApp AI bots using Interakt, Botpress, Twilio, or Gupshup Create Instagram DM bots for engagement, lead gen, and support Deploy conversational agents trained on Cybees documents using OpenAI, GPT-4, Claude, etc. Build AI agents using LangChain, RAG pipelines, and Vector DBs Integrate agents with tools like Calendly, Google Sheets, Shopify, Meta APIs 2. Cross-Function AI Deployments Deploy AI in all 4 zones of Cybees: Sales – Build an LLM-powered agent to qualify leads on WhatsApp/CRM Marketing – Auto-generate ad copies, scripts, emails, content calendar ideas Operations – Build bots for creator onboarding, content approval flows Tech – Deploy RAG-based internal tools, auto-reporting dashboards 3. Real-Time Coding & Experiments Deploy Cybees tech directly on Cursor, Replit, or Vercel Run real-time tests on Zapier, Make, and OpenAI APIs Build scrappy MVPs that work and ship fast Automate everything that’s repetitive — no task should be manual twice 4. Innovation & Research Stay updated with latest AI dev tools (AutoGen, Groq, Mixtral, etc.) Suggest and experiment with latest AI plugins / integrations Build proof-of-concepts and “hacky but genius” workflows weekly 🛠️ Tools You’ll Play With OpenAI API (GPT-4-turbo) LangChain / LlamaIndex Interakt, Botpress, Gupshup Supabase, Firebase Cursor.sh Zapier, Make.com, Pipedream Notion, Figma, Meta Ads Manager Google Calendar, Sheets, Docs GitHub Copilot, Vercel, Replit 💥 Perks Real product impact (your bot could talk to hundreds daily) Direct mentorship from Cybees’ founders Freedom to build, break, and rebuild Internship letter + PPO for stars You’ll never be told to “just research”

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Supervisor, Billing Operations. About The Job This position is needed to support the order management and billing function. In this role, you’ll work closely with Deal Operations, Revenue Accounting, and Sales to see orders through to invoicing. You’ll support a team out of India, and partner with global team members in India, Ireland, and the United States. Responsibilities In this role, you’ll: Lead and supervise an international team of analysts in order management and billing operations to ensure timely and accurate order processing, including invoice generation Respond to or provide resolutions for internal and external customer inquiries in a timely manner, including handling escalations from billing, collections and order management analysts Review validation of customer contracts across multiple systems to ensure accuracy of financial data in each system and to ensure accurate and timely provisioning of contracts prepared by analysts Execute and own SOX compliant month end reconciliations over billing and provisioning, ensuring completeness and accuracy Support quarterly and annual inquiries, requests, and activities originating from our external and internal auditors and tax consultants Participate in and coordinate new process implementations, operational improvements, system enhancements, and training new team members Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years experience in a billing operations role Experience with Zuora, and Salesforce Experience with supporting team members from a supervisory standpoint Excellent communication skills for internal and external stakeholders Proficiency in Excel Strong attention to detail Ability to prioritize and multitask throughout high volume order processing Ability to identify, analyze, and resolve issues independently Collaborative working style and experience working cross-functionally Ability to support flexible timezone meetings periodically Desired Experience working in the SaaS/technology industry Experience working with an international team Knowledge of and experience with SOX controls Location This role will be remote, and based in India. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. Approximately 5% travel is anticipated What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

The Organization is a Y-Combinator backed banking & payments infrastructure company. The organization provides building blocks that help companies stitch their fintech workflows in a few weeks. While starting our first fintech venture back in 2014, we spent years convincing banks to partner with us. Before we could launch our fintech product (more here), we had to convince different departments within banks - including technology, business, leadership, legal, and support to get the green signal. Fast forward to today, we realize that banks & regulatory institutions find it difficult to help the longer tail of companies build innovative & compliant fintech solutions. What if there was a platform (think AWS for cloud or Twilio for messaging) that abstracts the complexities of banking, identity, payments, lending, and provides simple APIs so that companies do not have to spend years dealing with banks? We’re solving this pain point at the organization since 2020. We’ve scaled to process $4 billion + in payment volumes & have 1300+ customers across India & Singapore in multiple verticals such as marketplaces, banks, regulated institutions, fintech’s, lenders, gaming, and more. What is expected from you - High energy team player with willingness to learn and adapt quickly. Design and development of our new banking API modules from scratch. Hands on implementation of our financial APIs and integrations. Design and integration of new/existing databases. Ensuring the entire stack is designed and built for speed and scalability. Design and construction of our REST APIs for better than bank grade security with the best possible encryption and security mechanisms. Design and implementation of continuous integration and deployment pipelines in tandem with the respective team members. What are we looking for - At least 1+ years of experience with writing Python (if proficient in any other backend language, then basic understanding of Python works). Being up on latest practices is a plus, e.g., Python 3. 1+ years of database design and management, including being up on the latest practices and associated versions. Familiarity with a relevant and globally supported framework of back-end—e.g., Laravel or Flask. Thorough understanding of user experience and product strategy Experience implementing code level unit tests. Proficiency with Git / Version control. Appreciation for clean and well documented code What we offer - The ability for you to make an impact and lay a foundation for the upcoming fin-tech innovations. A multicultural and diverse team of colleagues from different states that speak in total 6 Indian and global languages. Progressive and flexible work hours that match your personality and lifestyle. The best-in-class perks and benefits for developers. Backed by global investors we're a contrarian and progressive culture of independent thinkers and systematic executors that are driven to build cool things that matter. If this aligns with you, time to hop on!

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable

Job Summary: We are looking for a skilled and experienced WordPress Developer who can handle complex custom functionalities, WooCommerce customizations, and performance optimization. The ideal candidate should be able to write clean, scalable code and should be confident working independently on custom themes, plugins, and integrations. Key Responsibilities: Develop custom WordPress themes and plugins from scratch Customize WooCommerce functionality (checkout, cart, product types, etc.) Optimize websites for speed and performance (Core Web Vitals) Troubleshoot and resolve bugs and issues Implement secure coding practices and manage backend logic Work with ACF, CPTs, hooks, filters, WP REST API Integrate third-party APIs (e.g., Twilio, payment gateways) Maintain staging/live environments, version control (Git), and backups Requirements: 3–4 years of hands-on WordPress development experience Strong knowledge of PHP, MySQL, JS/jQuery, HTML5, CSS3, and REST API Deep understanding of WooCommerce architecture Experience with page speed optimization (caching, lazy loading, etc.) Familiarity with deployment and hosting environments Knowledge of Git, browser dev tools, and debugging Good communication skills and ability to work in a team Experience: 3-4 Years No. of openings: 1 Location: Dwarka Mor Office Timings: 10:00 AM - 7:00 PM Contact: Meenaz at 9315601703 WE NEED CANDIDATES HAVING EXPERIENCE IN DEVELOPMENT OF THEMES/PLUGINS FROM SCRATCH Interested candidates can apply through the link below: https://forms.gle/hNouEEeFJZNCQyQZA Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Application Question(s): Where do you live in Delhi? How many years of experience do you have in Wordpress- Custom development & WooCommerce? Do you have experience in developing Plugins/Themes from scratch? Experience: WordPress: 3 years (Required) Work Location: In person

Job Summary: We are looking for a skilled and experienced WordPress Developer who can handle complex custom functionalities, WooCommerce customizations, and performance optimization. The ideal candidate should be able to write clean, scalable code and should be confident working independently on custom themes, plugins, and integrations. Key Responsibilities: Develop custom WordPress themes and plugins from scratch Customize WooCommerce functionality (checkout, cart, product types, etc.) Optimize websites for speed and performance (Core Web Vitals) Troubleshoot and resolve bugs and issues Implement secure coding practices and manage backend logic Work with ACF, CPTs, hooks, filters, WP REST API Integrate third-party APIs (e.g., Twilio, payment gateways) Maintain staging/live environments, version control (Git), and backups Requirements: 3–4 years of hands-on WordPress development experience Strong knowledge of PHP, MySQL, JS/jQuery, HTML5, CSS3, and REST API Deep understanding of WooCommerce architecture Experience with page speed optimization (caching, lazy loading, etc.) Familiarity with deployment and hosting environments Knowledge of Git, browser dev tools, and debugging Good communication skills and ability to work in a team Experience: 3-4 Years No. of openings: 1 Location: Dwarka Mor Office Timings: 10:00 AM - 7:00 PM Contact: Meenaz at 9315601703 WE NEED CANDIDATES HAVING EXPERIENCE IN DEVELOPMENT OF THEMES/PLUGINS FROM SCRATCH Interested candidates can apply through the link below: https://forms.gle/hNouEEeFJZNCQyQZA Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Application Question(s): Where do you live in Delhi? How many years of experience do you have in Wordpress- Custom development & WooCommerce? Do you have experience in developing Plugins/Themes from scratch? Experience: WordPress: 3 years (Required) Work Location: In person