171 Twilio Jobs - Page 5

🚀 Full -Time Full Stack Developer (Node.js + API Integrations – GHL Focus) Location: Remote Type: Part-Time / Contract Industry: SaaS, Digital Marketing, Automation Salary: Competitive (Hourly/Project-Based) 🏢 About Us Digital Presence Matters is a global digital marketing agency helping dental practices scale profitably. We’re building automation tools using Go High Level (GHL), OpenAI, and advanced marketing tech to streamline lead management, improve follow-ups, and track campaign ROI. We’re looking for a hands-on Full Stack Developer with strong back-end skills and API integration experience, especially with GHL, Google Ads API, Meta Ads API , and automation workflows . 🔧 Responsibilities Develop Node.js-based backend tools to automate workflows inside Go High Level. Work with APIs (GHL, Google Ads, Meta, OpenAI, etc.) to sync leads, extract data, and create custom dashboards. Build lightweight frontend interfaces (React or similar) to visualize data or control automation workflows. Optimize performance and reliability of our internal tools and scripts. Write clean, maintainable code and work on rapid iterations with our internal team. Help deploy tools using services like Render, Vercel, or similar. 💻 Tech Stack Backend: Node.js (Express/NestJS preferred) Frontend: React / Next.js / Tailwind (basic UI) Database: MongoDB / Firebase / MySQL (any one is fine) APIs: Go High Level, Google Ads, Meta Ads, OpenAI Deployment: Vercel, Render, or similar platforms ✅ Requirements 2+ years experience as a Full Stack Developer Solid understanding of REST APIs and OAuth flows Experience with automation tools or CRMs like Go High Level is a huge plus Familiarity with Postman, GitHub, and modern dev workflows Ability to work independently and ship fast Bonus: Knowledge of marketing workflows, CRM logic, or Twilio integration 🌍 Perks Work remotely on flexible hours Opportunity to work on AI-integrated tools for real-world marketing challenges Long-term potential for bigger role if you’re a good fit Interested? Send your GitHub, LinkedIn, and a few lines about your most relevant projects to hr@digitalpresencematters.com Show more Show less

How to apply? Send your CV and portfolio to hr@whitemastery.com Role Overview We’re looking for a sharp, execution-focused Conversational AI Delivery Specialist to drive the end-to-end onboarding, implementation, and success of our AI-powered voicebot and chatbot solutions. You'll be the primary point of contact for clients across industries such as Real Estate, Telecom, Hospitality, Healthcare, and Logistics—ensuring seamless deployments, optimized conversational flows, and measurable ROI. In this cross-functional role, you’ll collaborate closely with product, engineering, and customer success teams to translate client needs into live, high-performing AI solutions. Key Responsibilities Client Onboarding & Implementation Translate client requirements into structured chatbot/voicebot workflows using our proprietary platform. Configure intents, dialog flows, API integrations, escalation logic, and fallback strategies. Coordinate custom development or backend integrations with engineering teams when needed. Project & Stakeholder Management Act as the single point of contact for client delivery, managing timelines, scope, and project milestones. Conduct regular client reviews, UAT sessions, and facilitate smooth handovers with documentation. Platform Configuration & Testing Deploy and test bots across various channels including WhatsApp, Web, IVR, and more. Troubleshoot and resolve issues post-deployment in coordination with technical teams. Training & Enablement Train client teams on using the dashboard, understanding analytics, and tuning conversations. Provide ongoing support to help clients optimize their AI performance. Collaboration & Reporting Partner with AI trainers, product teams, and solution engineers to continuously improve our platform. Share client feedback and usage insights to inform product enhancements and new feature development. Required Skills & Qualifications 1–3 years of experience in product delivery, project management, customer success, or technical consulting (preferably in SaaS). Solid understanding of conversational UX, APIs, and logic trees. Excellent communication, time management, and stakeholder management skills. Ability to manage multiple client projects simultaneously in a fast-paced environment. Bonus: Experience with platforms like Twilio, Freshchat, Zendesk, or WhatsApp Business APIs. Job Type: Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What’s your current availability to join if selected? What AI tools or platforms have you worked with? Work Location: In person Expected Start Date: 02/06/2025

Job Title: VOIP Engineer Location: Ahmedabad Shift: Rotational About the role: Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. · Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. · Maintain and troubleshoot SIP trunks, call routing, and number provisioning. · Implement and manage fax solutions. · Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. · Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. · Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. · Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. · Manage telephony vendors and act as a liaison for technical escalations. · Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience). · 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: · Excellent verbal communication and the ability to convey information clearly and effectively. · Excellent Task Management and Organizing skills. · Exceptional Analytical & Decision-Making skills. · Excellent delegator and mediator. · Great interpersonal skills. · Quick decision-making and problem-solving abilities. · Fantastic organizational and time management skills. · Strategic and creative mindset. Show more Show less

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Job Description INTRODUCTION: ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality. THE TEAM: Our Global Commerce and Payments operations teams manage over $12 billion in annual payments through our cloud-native commerce platform, purpose-built for the fitness industry. We offer extensive global coverage, powerful technology, intelligent billing, frictionless payment experiences, and unmatched risk and compliance controls. ROLE OVERVIEW: As a Product Owner for Billing and Collections, you will support the delivery of capabilities within the billing platform that improves member communication during billing workflows and enable seamless member transfers between clubs or systems. You will contribute to the development and maintenance of the communications hub used for outbound billing-related messaging via SMS, email, and voice platforms (dialers). You will work closely with Product Managers, Engineering, and cross-functional teams to define requirements, maintain a well-prioritized backlog, and support the successful delivery of features that improve how clubs communicate with members and manage account transfers. WHAT YOU’LL DO: Support the development and enhancement of the billing communications hub, used to manage outbound notifications related to member payments and dunning workflows. Collaborate with engineering and product teams to define communication logic, platform integrations (SMS, email, dialer), and message scheduling. Own the backlog and feature development for member transfer functionality, ensuring accuracy and continuity of billing across locations. Translate business and technical needs into clear user stories, epics, and acceptance criteria. Participate in backlog grooming, sprint planning, and Agile ceremonies with the delivery team. Assist in validating deliverables and reviewing work to ensure alignment with functional and user requirements. Maintain and update documentation to support internal knowledge and platform adoption. WHAT YOU’LL NEED: 5 years of experience in Product Ownership, Business Analysis, or a related role supporting software development teams. Understanding of billing workflows, including dunning strategies (leveraging SMS, dialers, and email platforms) and member transfer functionality. Experience writing user stories and collaborating closely with engineering teams. Familiarity with Agile methodologies and tools like Jira and Confluence. Strong communication skills, attention to detail, and the ability to manage day-to-day priorities. Comfort working in a fast-paced environment and willingness to ask questions to clarify requirements. AND IT’S GREAT TO HAVE: Experience working with communication platforms such as Mailgun (email), Renkim (print/mail/dialer), GenesysCloud (contact center), or SMS providers like Twilio. Exposure to recurring billing systems, payment platforms, or member lifecycle workflows. Familiarity with the fitness industry or multi-location business models. Ability to contribute to documentation or diagrams that help clarify requirements and process flows. WHAT’S IN IT FOR YOU: Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset Time Off – competitive PTO plans with 15 Earned accrued leave, 12 days Sick leave, and 12 days Casual leave per year 11 Holidays plus 4 Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam Group Mediclaim insurance coverage of INR 500,000 for employee + spouse, 2 kids, and parents or parent-in-laws, and including EAP counseling Life Insurance and Personal Accident Insurance Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 Support for working women with financial aid towards crèche facility, ensuring a safe and nurturing environment for their little ones while they focus on their careers. We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets! ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com ABOUT ABC: ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 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Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Third Party Risk Analyst 2 About The Job The Security Risk Analyst will be a key member of the Security Risk Management program at Twilio, focused on maturing our Security risk posture by preparing internal stakeholders for certification activities. The team works closely with our Product and Engineering teams to ensure all areas of cyber risk are identified across Twilio and that risk methodologies are operationally effective and in compliance with regulations and industry best practice security measures (e.g. COSO, ISO 31000). This role provides an exciting opportunity for professionals who are passionate about risk management and ready to contribute to the continued growth and maturity of risk practices within a dynamic organization like Twilio. Responsibilities In this role, you’ll: Conduct security risk assessments for third party vendors, service providers, and telecom carriers to evaluate their security controls and compliance. Identify and report third party security vulnerabilities and recommend mitigation strategies. Experience reviewing industry certifications and compliance reports such as PCI-DSS, SOC 2, and ISO 27001. Assist in the development and implementation of third party security risk management frameworks. Monitor and report on security incidents related to third party engagements, providing insights and recommendations to senior leadership. Collaborate with procurement, legal, privacy, security, and compliance teams to ensure third party risks are effectively managed. Stay up to date on emerging security threats, compliance requirements, and industry best practices related to third party security. Prepare reports and presentations on third party security risk findings and mitigation efforts for stakeholders. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 2-3 years of Third Party Risk Management experience, working with security-centric risk management and compliance frameworks. Strong background in the ability to identify, analyze, and quantify risks from a technical perspective and experience implementing and operationalizing qualitative and quantitative risk analysis, including the performance, benefits, and when to use various types of analysis. Proficiency in security risk assessment methodologies and security compliance standards. Experience of working with technical security and Engineering / IT to implement technical risk/control solutions with the ability to interpret control requirements and relay those to different stakeholder groups with strong technical knowledge. Biased towards automation and tooling to scale program operations. Excellent verbal, written, and interpersonal skills. Flexible and able to manage multiple projects under tight deadlines. Comfortable with ambiguity and adaptable to fast changing environments. Strategic thinker and problem solver with exceptional communication skills. Desired Bachelor’s degree in Information Security, Risk Management, Cybersecurity, or a related field. Professional certifications (e.g., CISSP, CISM, or Security+). Experience with cloud security, identity access management (IAM), and vulnerability management. Experience with third party risk management (TPRM) and procurement tools, such as ServiceNow TPRM, Oracle, and Ironclad. Familiarity with enterprise risk management (ERM) frameworks and methodologies. Collaboration: Effectively working with internal and external stakeholders to mitigate risks. Location India Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com. Show more Show less

As a JavaScript Developer/Twilio you will help develop applications that align information technology systems with business operations. You will work with a blend of Product, Technology, and Business users on various projects all focused on delivering value. Primary Responsibilities Efficiently develop and integrate new systems, programs, applications, and infrastructure with business operations and services Perform quality assurance on code to ensure error free operation in the production environment Collaborate on project oversight and planning providing status and communication to ensure successful completion of assigned projects Perform analysis on existing programs, applications, scripts and web services to identify efficiencies and performance improvements Identify technology solutions to support strategic business needs, plans for growth, and current needs Triage and resolve issues with production applications to ensure minimal disruption to the business Create and assist with technical and user documentation on application design, usage, and implementation Key Qualifications A Degree in Computer Science, Information Technology, Business Administration or related field is preferred. Highly applicable work experience required in lieu of degree. Minimumof1-3yearsdemonstratedexperience as a software developer. Knowledge of business applications, technical systems, major cloud based technologies and system integration solutions. Demonstrated success in a complex business and technical environment. Experience working in a cloud based environment Skills & Abilities Building and Leveraging APIs JavaScript /Twilio Understanding of database and data manipulation Ability to absorb and communicate complex technical information Developing cloud based solutions Ability to work independently and complete tasks in a timely manner Ability to keep up with an ever-changing IT landscape Proven ability to solve problems creatively

Location: 100% Remote Duration: 5 Months Stipend: ₹5,000/month Perks: Flexible working timings If automation is your playground, this internship will be your lab. Let’s build the future of startup ops on autopilot . 🚀 ⚙️ What You'll Do Build end-to-end automation workflows using N8N, Make.com, and Zapier Create and deploy AI agents for outreach, lead qualification, or support Set up voice agents for cold calling and conversation routing Connect multiple tools & APIs into seamless automations (CRMs, email, Notion, Google Sheets, etc.) Audit existing processes and recommend better automation systems Help build backend workflows for cold email, CRM updates, follow-ups, and team alerts Test and optimize all automations for scale, speed, and reliability ✅ You Should Apply If You... Have experience building real automations for businesses (your own or others) Know tools like Make.com, N8N, Zapier, Voiceflow, Respell, Twilio, or ElevenLabs Can work with webhooks, APIs, and automation logic (even if no-code/low-code) Have built things like: AI assistants, LinkedIn/email scrapers, CRM updaters, auto-DM agents, cold call bots, etc. Are a systems thinker and love building things that run on autopilot Bonus: You’ve played with OpenAI, Claude, or agentic AI platforms 🚀 What You’ll Get Build advanced automation systems used by real startups Mentorship from experts in growth & automation A portfolio of automation projects to showcase anywhere Certificate, recommendation & possible full-time offer Access to premium tools + real-world challenges + startup vibes Show more Show less

Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist to help us manage the logistics of an upcoming in-person event, which will be held live at a city near you! The right candidate will have an entrepreneurial spirit, love of live events, extreme passion for our mission, and the energy and discipline to come in and help execute a memorable and impactful event experience for our corporate client participants. Who are we? Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, ADP, IBM, Adobe, Twilio, Twitch, Nielsen, and others. We host in-person (and virtual!) events such as cleaning up by the waterfront, volunteering at local soup kitchens, writing cards to isolated seniors, giving care at a local animal shelter, building STEM education kits for children, packaging hygiene kits for communities in need, and more! We focus on over 30 different social impact areas in the events we help host - all which are created, curated, and led by nonprofit and social impact organizations globally. Come join the fun today! Responsibilities Our team will set you up for success by coordinating all of the event details, shipping event materials, and arranging staffing for each event. We need YOU to be our day-of hands on the ground! Be our next onsite event coordinator for fun, engaging, team-building, social impact activities, experiences, and events that support a great cause. Event Preparation: Join virtual planning meetings ahead of each event with all parties: corporate partner, nonprofit partner, Visit.org event host, Visit.org event coordinators, etc Day-of Coordination: Take ownership and responsibility of our in-person events: be on-site to set up, align with the on-site team, tear down, clean site areas, problem-solve, and ensure high-quality customer experience Be the Visit.org representative, leader, and problem solver at events Align roles and responsibilities with onsite team: event host, nonprofit organization, venue, additional staff, and corporate partner Manage check-in process for in-person events; providing a warm and friendly welcome to guests Problem-solve issues such as missing supplies, late staff, technology challenges, etc Escalate issues to Events Team when necessary to keep them informed or help problem solve Send consistent updates, photos, and videos to Events Team throughout event Breakdown after the event ends, helping to clean the site and repackage and ship all materials back to the distribution center Qualifications Fluency in English and strong communication skills Based in Secunderabad, India Schedule flexibility with availability to work on a contract per-event basis, as needed Experience in complex, large-scale events and smaller executive-level intimate events Shown experience in executing events at the highest level and continuously raising the bar on content and the customer experience Resourcefulness, have the ability to exhibit grace under pressure, and be solutions-minded in ambiguous situations Quick thinker — in the life of events, we have a back-up plan for the back-up plan; you can problem-solve on the fly Self-starter who is organized and detail-oriented You love building relationships with customers and enjoy customer service Experience with group facilitation and managing group dynamics You are able to work flexible hours, including nights and weekends, as needed Willing and eager to travel to various areas of the local region You have super strong interpersonal and customer service skills, especially in fast-paced situations Able to wear many hats and take on varied tasks and projects Comfort being present and interacting with large crowds Physical Demands Able to lift, slide, and carry up to 30lbs. Able to stand for an extended period of time What We Offer Competitive hourly rate The chance to do meaningful and impactful work The opportunity to meet with social impact-minded individuals A chance to build your experience for your resume! Potential for recurring freelance employment with Visit.org Show more Show less

We’re looking for a Senior Backend Developer who’s comfortable working across both NestJS (Node.js + TypeScript) and Laravel. If you enjoy building reliable APIs, solving integration challenges, and making messaging platforms tick, you’ll fit right in. In this role, you’ll work closely with our team to power complex communication workflows, support frontend reporting tools, and ensure data flows smoothly between multiple systems. What You’ll Be Doing ● Building and maintaining APIs using NestJS and Laravel ● Handling webhooks and ensuring they’re processed reliably ● Integrating with messaging platforms like Twilio, SendGrid, AWS SES, Facebook, Interakt, Gupshup, and others ● Managing background jobs and retries using Redis (or similar queue systems) ● Writing efficient MySQL queries and handling data logging ● Syncing services between Laravel and Node.js apps ● Collaborating with the frontend team to support a Vue.js 3-based reporting dashboard What We’re Looking For ● Solid hands-on experience with NestJS and Laravel ● Strong understanding of REST APIs and webhook handling ● Experience working with messaging APIs or notification systems ● Confident with Redis queues and background processing ● Skilled in MySQL performance tuning and complex queries ● Familiarity with how frontend apps work, especially with Vue 3 Show more Show less

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our next Manager, Product Operations (M2) Who We Are & Why We’re Hiring Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. About The Job This position is needed Twilio is seeking a Manager, Product Operations to oversee our Product Operations team for our Phone Numbers product. This role will lead the operations team whose primary responsibilities include helping our customers onboard phone numbers to Twilio's platform of phone numbers from other carriers to Twilio’s network, and working closely with Twilio’s sales team and our customers to achieve the operational targets efficiently and effectively. This role will partner with other operations, product and engineering teams, as well as sales and support to ensure our customers are successful and our operations are efficient. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity. Responsibilities In this role, you will: As an Manager, Product Operations, you will EMPOWER OTHERS: Manage a small team of Operations specialists who love to build seamless operations that benefit our customers. You’ll provide specific, timely feedback to your team of operations experts. You’ll work toward executing on priorities set for your team on time and within budget. DON’T SETTLE: Drive process efficiencies to reduce the amount of requests per operations dollar while meeting customer satisfaction targets. You’ll work with your colleagues to design operational dashboards to determine the health of our operations, and you’ll report on these dashboards to internal stakeholders. WRITE IT DOWN: Report out on the health of your team’s operations weekly and participate in quarterly business review drafting for Twilio’s Executive Team. Additionally, you’ll lead post-mortem processes and customer-facing RFOs. WEAR THE CUSTOMER’S SHOES: Partner with Customer Success, Sales, Engineering and Product teams to resolve complex problems for customers. You’ll also participate in operational meetings with your counterparts at our carrier partners to resolve ongoing issues and to proactively prevent future issues. RUTHLESSLY PRIORITIZE: Manage highly complex and impactful projects, including estimation, prioritization, sequencing team management, and delivery. Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required Twilio is seeking a Manager, Product Operations to lead the team that runs Twilio’s phone number operations. You have a minimum of 1 years of experience leading a team as a manager or team lead and a minimum of 2 years experience working in operations for a technology company. You are an expert of operations with 5+ years experience, and are able to focus on operational metrics and process improvements. You’re comfortable reporting these metrics out to department leadership. You’re empathetic and customer centric to the core. You have some experience in planning a team’s workload to support business priorities and deliver customer satisfaction. You have knowledge and ability with business intelligence tools, and you have demonstrated the ability to make quick decisions with limited data. You can communicate at an advanced level through data, graphs, and visuals. You have outstanding verbal and written communication skills You are calm under pressure as you respond to escalations and work with your team to quickly troubleshoot incidents. Location This role will be located in our Remote, India office. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com. Show more Show less

Senior System Analyst – GEC Tech About lululemon: lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative products, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. As we continue to elevate our shopping experience, our India Tech Hub plays a key role in expanding our technology capabilities in Product Systems, Merchandising and Planning, Digital Presence, distribution and logistics, and corporate systems. Our team in India works as an extension of the global team on projects of strategic importance. About this team The Lululemon GEC Tech team manages crucial platforms for Guest Support (our contact center), aligning their work with business objectives and ensuring efficient project delivery. This team thrives on connection and collaboration. They maintain a strong relationship with their business partners and are dedicated to provide support and project delivery without disrupting operations. Responsibilities: Work with business stakeholders, technology teams, enterprise teams, and technology leaders to understand project vision, business needs and how it translates into functional configuration requirements in our different vendor and in-house systems. Participate in agile/scrum ceremonies, like refinement, estimation, and sprint planning. Work very closely with engineers and architects to document, help design, and implement changes needed to systems. Be an expert as it relates to our vendor and in-house systems. Lead troubleshooting and be thoroughly involved in the triage process. Be on-call to support the overall health of our platforms. Define and create observability plans, and processes. Technically implement alerts, thresholds, and refinement of these alerts and thresholds. Contribute and lead all areas of production support, such as, process creation, response, root cause analysis, and process refinement. Create diagrams and documentation for support processes (triage,etc). Establish a strong relationship with our enterprise support teams to create and contribute to a streamlined process between each team. Expert level of familiarity with observability tools, such as Data Dog, Pagerduty, Splunk and Service now. Expert level of familiarity with observability as it relates to Salesforce Service Cloud. Qualifications: Bachelor’s Degree in Computer Science or Business Administration or other related field or equivalent industry experience 8+ years experience as a System Analyst in the field of Contact Centers, Retail, or eCommerce. Ideally Contact Center experience 3+ years experience (expert knowledge) in some, or all; Splunk, Pager Duty, Datadog, and Service Now. 3+ years’ experience leading, contributing to, or supporting operational support processes. Very high level of proficiency in some or all of these platforms: Salesforce Service Cloud (5+) (must have), Five9, Verint, Apple Messaging for Business, Twilio, Oracle Service Cloud, Acuity, Quiq, Talkative Experience in one or more areas of Salesforce Service cloud or equivalent CRM solutions will be a huge advantage. Familiarity with IT SDLC processes (both waterfall and agile) Experience working with cross-functional IT teams including software development teams, project/program managers, product managers, and operations teams. Exceptional organizational and communication skills Experience working with North America product and tech teams Experience with one or more functional areas as it relates to Contact Centers Experience in managing projects involving strong focus on operations will be strong plus. Must haves: Acknowledges the presence of choice in every moment and takes personal responsibility for their life. Possesses an entrepreneurial spirit and continuously innovates to achieve great results. Communicates with honesty and kindness and creates the space for others to do the same. Proven work ethic with utmost integrity. Desire to excel and succeed. Actively live and breathe the lululemon culture and lifestyle Show more Show less

Summary As a Manager II of Unified Communications, you will play a critical role in managing and optimizing communication services within the organization. Your responsibilities will include overseeing the technical aspects of unified communications systems, ensuring seamless connectivity, and collaborating with various IT teams and business stakeholders. Primary Responsibilities Technical Oversight: Manage and maintain our telephony system including number database, Voicemail database, and feature operations of the organization’s contact center solution (Genysys) Handle technologies such as email, Active Directory, SharePoint, Office 365 and Twilio Gather technical requirements and translate them into hardware and software capabilities. proficiency in integrating advanced technologies, which is crucial for Unified Communications. Communicate technical architecture direction and coordinate proof-of-concept analyses and take them to production Infrastructure Leadership Lead the implementation, tuning, and maintenance of unified communications infrastructure. Diagnose issues, research solutions, and coordinate resolutions. Decision-making skills and leadership qualities, which are essential for managing Unified Communications Design and configure M365 policies and governance structures. Provide deep insights into product performance, technological trends, competition, and market developments across unified communications. Maintain and evaluate monthly software expenditures and document status of costs to budget Required Knowledge/Skills Minimum eight to ten years of experience architecting, designing, and implementing advanced Unified Communication and Collaboration solutions. Minimum four to five Years of experience as in a manager / Leadership role. Demonstrated understanding of business transformation and the ability to apply unique technical solutions to business challenges. Technical DESIRED SKILLS Proficiency in SIP, DNS, MPLS, H.323, and existing network and applications. Proficiency in using collaboration and communication tools such as Microsoft Teams, SharePoint, and other relevant platforms Familiarity with Active Directory and Emergency Responder Expressway. Hands on experience with Twilio (voice, text message) Hands on experience with Genesys (be able to help trouble shoot issues, lead development of call flows, etc) Text message experience including A2P 10DLC, toll-free and short code texting setup within Twilio and basic best practices and regulations within the United States Knowledge of Microsoft Exchange, SharePoint, MSTeams and Zoom is a plus Manager Team builder and mentor, lead a team to drive performance goals and drive innovation Work cross functionally with various team members around the world to provide best in class service Strong problem-solving skills and the ability to work collaboratively. Availability to be on-call when escalations arise to oversee team during any on-call scenario Strong communication skills both spoken and written. Be able to present to a large group of people confidently Lead weekly project and task meetings, holding engineering and support teams accountable for SLA’s and performance metrics Work alongside global team management to design roadmaps, build standards and processes Education And Certifications A relevant degree, such as a Bachelor’s or Associate Degree in Computer Science, Technical, Engineering, Education, Information Technology, Technology, Communications, Information Systems, Telecommunications, or Business. Certifications such as CCNA, CCNP, ITIL, PKI, MCSE, CISSP, CRISC, CGEIT, TOGAF, or CCVP are advantageous. Show more Show less

We are looking for a Senior Software Developer with strong backend expertise in NestJS and Laravel , who also has hands-on experience with webhooks , queue systems , and AWS services . You’ll help us build scalable APIs, integrate third-party services, and manage cloud infrastructure efficiently. If you're a problem solver who thrives in a fast-paced environment, we’d love to meet you. Key Responsibilities: Architect and develop scalable backend applications using NestJS (TypeScript) and Laravel (PHP) . Build, manage, and secure RESTful APIs , webhooks , and microservices . Design and implement asynchronous job processing using queues (e.g., Redis , SQS , RabbitMQ ). Handle third-party webhook integrations (e.g., Stripe, Twilio, Slack, etc.). Work with AWS services such as EC2 , S3 , RDS , CloudWatch , and Lambda . Ensure application security, performance optimization, and robust error handling. Collaborate with frontend teams, DevOps, and Product Managers. Conduct code reviews, mentor junior developers, and promote coding best practices. Write unit, integration, and functional tests. Required Skills & Experience: 5+ years of experience in full-stack/backend development. Expertise in NestJS (Node.js + TypeScript) and Laravel (PHP). Solid understanding of webhook architecture and secure implementation. Proficient in building queue-based systems using Laravel Queues , Redis , or SQS . Experience deploying and maintaining services on AWS (IAM, EC2, S3, RDS, etc.). Strong in MySQL/PostgreSQL , Git , REST APIs , and Docker . Understanding of software architecture , SOLID principles , and design patterns . Nice to Have: Experience with GraphQL . Familiarity with CI/CD pipelines (GitHub Actions, GitLab CI, etc.). Exposure to frontend frameworks (React, Angular, Vue). Experience with monitoring/logging tools ( CloudWatch , Datadog , Sentry ). Previous work with multi-tenant or SaaS applications. Show more Show less

Company Description SuperApplets is a dynamic and innovative tech company committed to creating cutting-edge web solutions. Salary: depending on experience Role Description We're looking for a skilled Power BI Developer to join our growing data and reporting team. You’ll work on building and maintaining data-driven dashboards and reports, primarily using Power BI, to help clients make faster, smarter decisions across POS systems, Google Analytics, Facebook Ads, and more. You’ll be collaborating directly with our tech lead and client teams to transform data sources into clear visual insights. Responsibilities Data Modeling and Dashboard skills Connect, model, and transform data from multiple APIs (POS, GA, Twilio, Facebook, etc.) Create, publish, and maintain Power BI datasets and reports Build intuitive dashboards and visualizations for business users Use Power BI Desktop to design reports and publish them to Power BI Service Embed reports using iFrames or Power BI Embedded for web-based platforms Troubleshoot and optimize performance of existing reports Document processes and provide knowledge transfer where needed Required Skills 2+ years experience in Power BI report development Strong knowledge of DAX, Power Query (M), and data modeling Experience working with REST APIs or JSON data sources Ability to clean, transform, and visualize data from multiple systems Familiarity with Power BI Service, publishing, and workspace management Proficiency with Excel and SQL Experience working with embedded Power BI solutions Understanding of POS systems or retail data Knowledge of Azure AD or token-based authentication Good communication skills for working with cross-functional teams Why Work With Us? Remote-first, flexible working hours Collaborate with a highly experienced and technically strong leadership team Opportunity to work on meaningful, high-impact dashboards used in real businesses No micro-management — you’ll be trusted to own your work Show more Show less

Company Description ThreatXIntel is a startup cyber security company dedicated to providing customized, affordable solutions to protect businesses from cyber threats. Our team offers services in cloud security, web and mobile security testing, cloud security assessment, and more. We take a proactive approach to security, continuously monitoring and testing clients' digital environments to identify vulnerabilities. Role Description We are seeking a Voice SIP Engineer with hands-on experience supporting large-scale VoIP/SIP networks and contact center infrastructures . The role focuses on maintaining and optimizing SIP call delivery , session management systems , and voice routing architecture , including Oracle SBCs. The ideal candidate will have experience with packet-level troubleshooting , scripting for automation, and voice cloud integrations. Key Responsibilities Install, configure, and maintain Oracle Session Border Controllers and session routers Support and optimize Session Management Systems (SMS) in a Contact Center environment Troubleshoot and analyze SIP call flows using tools like Wireshark , NetScout , Observer , or Enterprise Operations Monitor Support the infrastructure for VoIP/SIP delivery in high-volume contact centers Automate voice infrastructure tasks using PowerShell , Python , or JavaScript Contribute to system scalability, resilience, and performance optimization Develop and maintain software-defined infrastructure in CI/CD pipelines Collaborate on voice integration with cloud services Required Skills and Experience 4+ years of experience installing and maintaining Oracle SBCs (session routers, transport, registration) 4+ years of experience with SIP/VoIP network troubleshooting 4+ years supporting large contact center environments Proficiency with SIP trace analysis and packet capture tools Experience supporting Session Management Systems Hands-on scripting with Python , PowerShell , or JavaScript Familiarity with CI/CD pipeline development and infrastructure-as-code practices Understanding of voice integration with cloud platforms (e.g., Azure, AWS, Genesys Cloud, Twilio) Nice to Have Experience with cloud telephony , SIP trunking to cloud platforms Exposure to automated voice testing or synthetic monitoring solutions Familiarity with Agile methodologies or DevOps practices Show more Show less

Company Description Maghraut Technologies is a startup that focuses on helping businesses utilize data, cloud platforms, and AI in practical ways. The company works across platforms like Salesforce, Google Cloud, and AWS, offering services to improve how companies operate, make decisions, and grow. Maghraut Technologies creates custom solutions for both large companies and small-to-medium businesses to solve real problems and enhance their use of data, systems, and cloud tools. Role Description We are seeking a proactive and creative Workflow Automation Analyst – Intern to join our Automation & Integration team. In this role, you will design, implement, and manage automated workflows that connect SaaS platforms, APIs, marketing tools, and social media apps using tools like n8n, Zapier, and JavaScript/Python scripting. You'll be working on automations involving communication platforms (like WhatsApp and Twilio), social media (Facebook, LinkedIn, Twitter), and marketing automation systems (like Salesforce Pardot, Mailchimp, and HubSpot). Key Responsibilities Build No-Code/Low-Code Automations using n8n, Zapier, Make.com, and similar tools Integrate APIs for WhatsApp (Cloud API or Twilio), Facebook Pages, LinkedIn, Twitter, Slack, etc. Automate marketing campaigns using platforms like Salesforce Pardot, Mailchimp, and HubSpot Design custom scripts using JavaScript and Python to enable advanced logic within workflows Build and monitor webhook-based integrations for real-time data sync between services Use tools like Airtable, Notion, Google Sheets, and CRMs to manipulate structured data Automate business processes such as lead capture, messaging, alerts, reports, and data transformation Maintain and document reusable automation frameworks and modular integrations Collaborate with team members and stakeholders to analyze requirements and propose scalable automation solutions Qualifications (Preferred but not mandatory)< /p> Experience with OAuth 2.0 and API authentication flows Basic understanding of CRMs like Salesforce, Zoho, or HubSpot Familiarity with analytics platforms like Google Analytics or Meta Insights Prior hands-on work with LinkedIn Campaign Manager, Facebook Ads API, or Twitter Developer API Exposure to chatbot platforms or customer engagement tools (e.g., Intercom, Drift, Dialogflow) What We Offer Hands-on experience with cutting-edge tools and real-world projects Mentorship from senior automation experts and solution architects Flexible remote work setup with an open, collaborative culture Access to training resources and certification support Possibility of full-time placement post-internship Show more Show less

We’re Hiring: Full Stack Developer (Backend-Focused) – Microservices | Cloud | Kotlin/Java | AWS Join our growing team as a Full Stack Developer , where you’ll build scalable, cloud-native solutions for high-impact projects. What We’re Looking For: Strong background in Microservices Architecture and Cloud platforms (preferably AWS ) Backend expertise in Kotlin/Java (Spring) or Ruby Hands-on experience with databases like PostgreSQL, ScyllaDB/Cassandra, MongoDB, Redis, Elasticsearch Solid understanding of DevOps practices : CI/CD, observability ( Dynatrace, Grafana, OpenTelemetry ), Docker/Kubernetes Passion for automated testing , writing clean , secure code Some exposure to frontend technologies – React , TypeScript/JavaScript Bonus : Experience with Twilio APIs Show more Show less

We are hiring Technical Architect. Interested candidates email resumes on mayura.joshi@lionbridge.com Position: Technical Architect Exp: 12+ Years hands-on Technical Development Required Skills: Strong in .Net technology knowledge base with ability to perform hands-on work on architecting, designing, development of the project. Experience in using architecture styles and patterns, design patterns, OAD concepts. UML is a plus Experience in building software systems based on Web, client-server and distributed architectures including microservices 8+ years of Development experience in .NET environment. Strong Understanding of.NET platform Should be able to transform requirements to technical design. Maintains awareness of new and emerging technologies and the potential application on client engagements Excellent Communication Experience in working on Agile-Scrum teams Desired Skills: Strong Domain knowledge in a particular domain Translation, Localization, Education, HealthCare or BFS preferred. Experience with telephony platforms (e.g., Twilio, BetterVoice, etc.) is a plus. Good experience in using UX/UI design patterns, MVC, Angular, JavaScript Practical experience with tools in Azure to evaluate application and hosted services performance and make technical changes to improve applications performance metrics Experience working with complex, high-transactional product integration or APIs in an AGILE environment is highly desirable Experienced in other Microsoft technologies such asMVC, Cosmos DB, Entity Framework Domain Driven Design, Model Driven Design Proficiency with SQL and noSQL database technologies Responsibilities: - Hands on development for product/feature design and implementation Performs effective requirement analysis, impact analysis Adheres to best coding practices, code reviews and unit tests Reviews deliverables prepared by team before passing to client. Effectively applies development methodology and enforces project standards Responsible for automation test development Prepares for engagement reviews and quality assurance procedures Ensures project documents are complete, current, and stored appropriately. Communicates and enforces standard practices to enable high-quality services to the clients. Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation. Provide direction for the analysis, design, and systems integration for client engagements from definition phase through implementation Professionally lead one or more technology implementation/ process redesign projects based on client Easily recognizes system/process deficiencies and contribute to implement effective solutions Apply knowledge of industry trends and developments to improve customer service Work independently with other Developers, Product Managers and an Architectural Lead Ensure highest level of technical quality, security, scalability, interoperability and stability in all products that are developed Respond to user support requests and issues Manages day-to-day stakeholder relationships, identify new technology opportunities Support business development initiatives apart from operational aspects of a project and scope Education: Bachelors degree in computer science / engineering or science discipline is required. Best Regards, Mayura Joshi

About the Role We’re looking for an experienced PHP Laravel Developer to join our growing team. You’ll be responsible for developing and maintaining robust applications using Laravel (PHP) and associated technologies. You should have strong backend development skills, solid problem-solving capabilities, and experience working collaboratively in a team environment. What You’ll Be Doing Develop, enhance, and maintain scalable applications using Laravel. Integrate third-party APIs (e.g., Google APIs, Facebook SDK, Stripe, PayPal, Twilio, Mailchimp, and more). Manage and optimize MySQL databases, ensuring efficient query performance. Implement Composer dependencies, manage package upgrades, and perform version control with Git. Utilize Laravel Artisan commands and scripts to optimize workflows. Work with frontend build tools (Vite) to streamline frontend assets compilation. Debug applications using Laravel Debugbar, Telescope, and Sentry. Write clear, maintainable code adhering to industry standards. You will be working in US time zone (8PM IST to 5AM IST) Required Technical Skills PHP with Laravel Framework (v8+) Composer and package management Laravel Artisan CLI Vite build tool for frontend compilation MySQL database design and optimization API integrations and third-party services (e.g., Payment gateways: Stripe, PayPal; Social logins; Push notifications) Experience with Passport and JWT authentication Knowledge of Laravel Telescope, Debugbar, and Sentry for application monitoring and error tracking Preferred Skills Experience with unit testing (PHPUnit, Mockery) Understanding of CI/CD practices Familiarity with AWS (S3) and Redis Basic knowledge of frontend frameworks or JavaScript (React/Vue.js) Show more Show less

Job Title - (Genesys)+(Level 7-Manager)+(Entity -S&C GN) Management Level: 7-Manager Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must-have skills: Genesys, Genesys pure cloud, Genesys cloud Good to have skills: Genesys PureConnect, Genesys Engage, Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Five9, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.) Job Summary: This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Develop and execute technology transformation strategies, oversee implementation projects, and optimize digital capabilities for business efficiency. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Functional Experience: Develop and execute the contact center strategic initiatives including AI/Gen AI strategy to improve customer experience & optimize business expenses, operational costs Industry Experience Experience & Specialization in any of industry divisions such as Communication Media & Technology, Financial Services, Health & Public Services, Products & Resources. Understand market and customer challenges: Create business case and strategic transformation roadmap based on market trends. Help sell and deliver Genesys contact center solutions to clients: Product overview, Partner readiness support, pricing, documentation, first call presentations Drive Partner support activities: A strong focus on nurturing deeper, more strategic relationships with key parties Develop requirements based on leadership input: Performance/Status reporting, Problem Solving and Conflict Management Bring your best skills forward to excel at the role: Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements. Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. In-depth knowledge and know-how of Customer Service Operations: Cross-industry experience, functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using tools like Genesys Administrator & Architect/Composer/Designer. Proactively identifying customer needs through a technical benefits assessment: Carefully building the business value of the solution, to assist with overcoming potential objections to proposed technical solutions. Knowledge of on-premises, on-cloud, hybrid cloud and cloud economics: This includes pricing strategy of different Genesys on-premises and cloud solutions and providing detailed TCO Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions. Professional & Technical Skills: Relevant experience in the required domain. Strong analytical, problem-solving, and communication skills. Ability to work in a fast-paced, dynamic environment. Additional Information: Opportunity to work on innovative projects. Career growth and leadership exposure. About Our Company | Accenture Experience: 8+Years Educational Qualification: MBA from a tier 1 institute Show more Show less

P1 C3 STS Experience 4 years of total experience, with at least 2+ years as a Technical Business Analyst in Telecom, IVR, Contact Center Technology, or Conversational AI projects. Hands-on experience in requirement gathering, technical documentation (BRD/PRD), user experience design, and stakeholder collaboration. Experience supporting RFQs/RFPs and contributing actively to technical sales and pre-sales solutioning. Exposure to projects involving IVR, DTMF design, Conversational AI platforms, and LLM-guided conversation experiences. Technical Skills Strong ability to create technical flow diagrams, UX interaction diagrams, and detailed requirement documents. Expertise in requirement elicitation, stakeholder management, and technical design analysis. Deep understanding of IVR call flows, DTMF experiences, backend integrations, and Conversational AI architecture. Familiarity with LLM-based conversation flows and ability to expand vague requirements into clear, complete specifications. Proven ability to collaborate with cross-functional teams including Architects, Developers, Product Owners, and Sales Teams. Strong skills in preparing and responding to RFQs/RFPs and assisting in technical sales documentation. Excellent communication, critical thinking, and problem-solving skills Good to have skills Knowledge of Kore.ai, Twilio Flex, Amazon Connect, or similar platforms. Familiarity with API/Web Services integrations, VXML structures, and backend system flows. Exposure to LLM prompt engineering or multilingual conversation designs. Agile project experience with Jira, Confluence, and other collaboration tools. Understanding of Telecom BSS/OSS systems and CX Journey Mapping Show more Show less

Field Marketing Senior Specialist Location: Singapore (Remote) Length of Contract: 12 Months Payrate: $11,250 SGD/Month Travel: 40% Our Leading Communications Tech Client is hiring a Field Marketing Sr. Specialist as they are on their journey to becoming a global company as they currently employ thousands of amazing people worldwide. They are looking for more builders, creators, and visionaries to help fuel their growth momentum. About The Role They are looking for a results-driven field marketing rockstar for Asia. This position is ideal for a creative self starter who is a strategic planner and stellar executor that can thrive in a very fast paced environment. As a close partner to Sales, this person would have in-depth understanding of the B2B buying journey across Asia, including India and SEA, and is adept in driving lead generation, account based marketing and go-to-market campaigns to impact the presale and post sale customer journey. This role presents an excellent opportunity for a talented, demand-gen marketer to make a significant impact. Responsibilities BE A BUILDER: Identify, plan and execute superbly new ideas to drive towards our goals and improve outcomes BE AN OWNER: Take ownership to lead or assist in marketing programs, regional initiatives and anything under your charge BE BOLD: Unafraid to try something new and take calculated risks WRITE IT DOWN: Plan meticulously, putting it down in writing to collaborate with stakeholders EMPOWER OTHERS: Interact extensively across all functional teams within Twilio in the Asia Pacific region and Globally. NO SHENANIGANS: Always honest, earnest and acting in a direct and transparent way. Daily Duties Lead overall Field Marketing across Asia and India, including Hong Kong, Philippines, Thailand, and Singapore. Field Marketing includes offline and online activities that are localised and tailored to drive results from the above key markets. Collaborate with APJ Campaign and Digital teams to deliver integrated marketing campaigns. Ensure field activities that drive middle to bottom of funnel results are aligned with APJ regional top of funnel activities. Familiar with delivering B2B campaigns through the following marketing channels, including email, social media, paid media (e.g. display ads, search marketing), paid advertorial (sponsored editorial on business related media outlets) Experience in working closely with sales, understanding their priorities, driving lead and pipeline to achieve Asia’s marketing attribution target. Work with partner sales teams across APJ to drive co-marketing activities. Capable of independently writing specific project planning and execution plans, developing quotations and work reports; Capable of supervising project execution; able to manage stakeholders from APJ Twilio team. Requirements Results-oriented, creative self-starter who has about 5+ years of B2B Marketing experience in a field marketing. Demand generation experience is a bonus. Prior experience that required working closely with Sales to deliver offline events and online campaigns to drive lead generation and brand awareness. Proficient in written and spoken English. Have experience in creating and delivering APAC regional digital content and webinars that target audiences in India, Hong Kong, Philippines, Thailand, and Singapore. This includes creating white-paper, ebooks, sponsored webinars with media partners, standalone web portal to drive brand awareness and account qualification. Ability to collate and present campaign results, learnings and wins. Experience using Business Intelligence tools like Tableau and Looker. Experience using CRM tools like Salesforce to campaign results and opportunity progression. Strong oral communication skills in business English, able to communicate in English for daily communication, meetings, and more Able to plan and execute in-person events which include managing agencies to drive event registration, develop content, manage event venue and F&B logistics, post-event follow up including lead management. Effective in multi-tasking and willing to roll up your sleeves, and regularly work outside of your comfort zone. Proven ability to work cross-functionally between APJ Marketing, Sales, Business development and Engineering teams. Good to have past experience delivering Account Based Marketing campaigns. High attention to detail, ability to manage multiple competing priorities and deadlines Location This is a remote role, based in Singapore Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 40% travel is anticipated to help you connect in-person in a meaningful way. TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. Show more Show less

Job Title: Senior Software Product Architect Want to join a startup, but with the stability of a larger organization? Join our innovation team at HGS that's focused on building SaaS products. If you are highly driven & passionate person who'd like to build highly scalable SaaS products in a startup type of environment, you're welcome to apply. The HGS Digital Innovation Team is designed to create products and solutions relevant for enterprises, discover innovations and to contextualize and experiment with them within a specific industry. This unit provides an environment for the exploration, development, testing and application of SaaS solutions. In addition to that it also looks at rapid deployment at scale and sustainability of these solutions for target business impacts Reports to: Director, Product Engineering Responsibilities: We expect you to: • Provide technical guidance and leadership throughout the product lifecycle, including initiation, requirements gathering, architecture, design, development, release management, quality assurance, production, and beyond. • Define target state architecture with a multi-year roadmap and deliver architectural components in incremental product releases. • Facilitate discovery, architecture, and design workshops to refine expected business outcomes and align on requirements. • Design customer call flow processes, dynamic routing and integration, natural language processing capabilities, and advanced analytics solutions, including speech analytics and conversational AI. • Demonstrate a strong understanding of public cloud computing architectures and services, including AWS and Azure. • Define and develop an efficient CI/CD framework for effective agile product development. • Provide digital experience business automation solutions using Azue Open AI and contact center technologies. • Create standard architecture documents, best practices, and tools for internal teams and end clients. • Collaborate with sales teams to design and present solutions to potential new customers and assist with RFI/RFP responses. • Mentor engineers on the team and foster effective engineering practices through technical design reviews, code reviews, and more. Qualifications: Bachelor's degree or equivalent in information systems or related field. • Over 10 years of experience in leading, delivering, and evolving large-scale software products successfully. • At least 6 years of experience as an architect, building complex, highly scalable, and low latency applications. • Comprehensive expertise across multiple areas, including Service-oriented Architecture, Distributed Systems, and Microservices, with familiarity in related concepts such as distributed tracing and security. • Practical experience in Node.js, React.js, TypeScript, RESTful Web Services, Microservices, MongoDB, and Cloud Native application design. • Hands-on experience with AWS and Azure, containerization, and container orchestration (Docker, Kubernetes). • Familiarity with CCaaS platforms like Twilio, Amazon Connect or Genesys is a plus. • Exceptional communication and analytical skills. Show more Show less

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager on Twilio’s Flex product team. About The Job This position is needed to manage the Flex TaskRouter & Proxy team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex. Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs. Responsibilities In this role, you’ll: Own and deliver delightful routing experiences for Twilio Flex, TaskRouter & Proxy customers Be a champion for your team, setting individuals up for success and putting others’ growth first. Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments. Advocate agile processes, continuous integration and test automation. Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services. Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: You have a minimum of 14+years experience with 5 years of proven track record of leading and managing software teams. Experience managing multiple workstreams within the team Bachelor’s or Master’s degree in Computer Science, Engineering or related field. Technical Experience with: Distributed Routing and Orchestration using cloud native technology stack REST APIs Programming languages: Java/GoLang Datastores like Aurora, DynamoDB Etc. Distributed Cache container technologies - Docker/Kubernetes. modern automated testing and CI/CD pipelines. SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus. Excellent problem solving, critical thinking, and communication skills. Broad knowledge of development environments and tools used to implement and build code for deployment. Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil. As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team. Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring. Desired Previous experience with: Communications: Voice (Telephony systems) and Digital Contact Center and Customer Engagement solutions AI/ML and/or associated digital technologies for providing delightful contact center experiences using technologies such as Google-CCAI Location This role will be remote, and based in India(Karnataka, Tamil Nadu, Telangana, Maharashtra & New Delhi) Travel We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com. Show more Show less

We’re now looking for a seasoned Senior Backend Developer who can bring robust system thinking, clean code, and scalable infrastructure skills to help us scale our platforms and engineering team. Key ResponsibilitiesArchitect, build, and maintain robust backend systems using Node.js, Express.js, and MongoDB or PostgreSQL Lead API design and implementation (REST, GraphQL) with scalability and security in mind Optimize databases, background jobs, and caching layers for performance and uptime Write clean, maintainable, well-tested code with meaningful documentation Collaborate with frontend engineers, DevOps, and designers to ship products fast Lead code reviews, mentor junior developers, and guide architectural decisions Design and implement secure authentication, authorization, and multi-tenant patterns for SaaS apps Monitor systems, set up alerts/logs (e.g., using ELK, Sentry, Grafana, etc.) Integrate with third-party APIs (e.g. Razorpay, Twilio, AWS, Google APIs) Kindly Fill this form ::: https://docs.google.com/forms/d/e/1FAIpQLSfuLsJYGYlOg6x4NdbBP01zIwMMjzW1wD9lNJMJqUhfeABNPQ/viewform?usp=sharing&ouid=113059018655410452613