171 Twilio Jobs - Page 4

Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist to help us manage the logistics of an upcoming in-person event, which will be held live at a city near you! The right candidate will have an entrepreneurial spirit, love of live events, extreme passion for our mission, and the energy and discipline to come in and help execute a memorable and impactful event experience for our corporate client participants. Who are we? Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, ADP, IBM, Adobe, Twilio, Twitch, Nielsen, and others. We host in-person (and virtual!) events such as cleaning up by the waterfront, volunteering at local soup kitchens, writing cards to isolated seniors, giving care at a local animal shelter, building STEM education kits for children, packaging hygiene kits for communities in need, and more! We focus on over 30 different social impact areas in the events we help host - all which are created, curated, and led by nonprofit and social impact organizations globally. Come join the fun today! Responsibilities: Our team will set you up for success by coordinating all of the event details, shipping event materials, and arranging staffing for each event. We need YOU to be our day-of hands on the ground! Be our next onsite event coordinator for fun, engaging, team-building, social impact activities, experiences, and events that support a great cause. Event Preparation: Join virtual planning meetings ahead of each event with all parties: corporate partner, nonprofit partner, Visit.org event host, Visit.org event coordinators, etc Day-of Coordination: Take ownership and responsibility of our in-person events: be on-site to set up, align with the on-site team, tear down, clean site areas, problem-solve, and ensure high-quality customer experience Be the Visit.org representative, leader, and problem solver at events Align roles and responsibilities with onsite team: event host, nonprofit organization, venue, additional staff, and corporate partner Manage check-in process for in-person events; providing a warm and friendly welcome to guests Problem-solve issues such as missing supplies, late staff, technology challenges, etc Escalate issues to Events Team when necessary to keep them informed or help problem solve Send consistent updates, photos, and videos to Events Team throughout event Breakdown after the event ends, helping to clean the site and repackage and ship all materials back to the distribution center Qualifications: Fluency in English and strong communication skills Based in Gurugram, Haryana, India Schedule flexibility with availability to work on a contract per-event basis, as needed Experience in complex, large-scale events and smaller executive-level intimate events Shown experience in executing events at the highest level and continuously raising the bar on content and the customer experience Resourcefulness, have the ability to exhibit grace under pressure, and be solutions-minded in ambiguous situations Quick thinker — in the life of events, we have a back-up plan for the back-up plan; you can problem-solve on the fly Self-starter who is organized and detail-oriented You love building relationships with customers and enjoy customer service Experience with group facilitation and managing group dynamics You are able to work flexible hours, including nights and weekends, as needed Willing and eager to travel to various areas of the local region You have super strong interpersonal and customer service skills, especially in fast-paced situations Able to wear many hats and take on varied tasks and projects Comfort being present and interacting with large crowds Physical Demands: Able to lift, slide, and carry up to 30lbs. Able to stand for an extended period of time What we offer: Competitive hourly rate The chance to do meaningful and impactful work The opportunity to meet with social impact-minded individuals A chance to build your experience for your resume! Potential for recurring freelance employment with Visit.org

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. AS AN AWS MANAGER / SR. MANAGER, YOU WILL HAVE THE OPPORTUNITY TO EXECUTE THE FOLLOWING: Managerial Roles & Responsibilities Act as the AWS subject matter expert, providing leadership and guidance to internal teams Coach, mentor, and develop junior AWS team members while setting clear goals and expectations Conduct regular performance reviews, 1-on-1 meetings, and personal development planning Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition Drive hiring strategies to support organizational growth Build and lead high-performing teams, fostering a collaborative and motivated work culture Establish and oversee OKRs, ensuring alignment with business objectives Collaborate with business leaders to prioritize initiatives and drive impactful outcomes Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect Technical Roles & Responsibilities Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral) Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle) Identify and address technical challenges, proactively resolving roadblocks for teams Advocate for AWS best practices and provide technical leadership in solution design Qualifications Minimum 3 years of experience leading and managing technical teams For Sr Manager roles, experience managing Manager(s) is an added advantage AWS Solution Architect Associate Certification Strong expertise in AWS cloud architecture, security, compliance, and automation Proven track record of leading technical teams while driving innovation and efficiency Experience in the Contact Center domain , particularly with Amazon Connect Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees!

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Engineering Manager on Twilio’s Flex product team. About The Job This position is needed to manage the Experiences team of software engineers to own and extend the feature set offering to customers and therefore the overall solution reach of Flex. Flex is Twilio’s contact center platform and is a unique solution that provides customers with the building blocks they need to build a fully customized contact center solution to meet their needs. Responsibilities In this role, you’ll: Own and deliver delightful contact-center persona experiences for Twilio Flex customers. Be a champion for your team, setting individuals up for success and putting others’ growth first. Understand the architecture and processes required to build and operate always-available complex and scalable distributed systems in cloud environments. Advocate agile processes, continuous integration and test automation. Be a strategic problem solver and thrive operating in broad scope, from conception through continuous operation of 24x7 services. Exhibit strong communication skills: in person, or on paper. You can explain technical concepts to product managers, architects, other engineers, and support. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: You have a minimum of 14+years experience with 5 years of proven track record of leading and managing software teams. Experience managing multiple workstreams within the team Bachelor’s or Master’s degree in Computer Science, Engineering or related field. Building Agent/Supervisor experiences using technology stack (ReactJS, Paste design systems, testing frameworks such as Cypress and Selenium) Technical Experience with: cloud native technology stack REST APIs Programming languages: Javascript/Typescript/ReactJS Datastores like Aurora, DynamoDB Etc. container technologies - Docker/Kubernetes. modern automated testing and CI/CD pipelines. SaaS Telemetry and Observability tools such as Datadog, Graphana, Prometheus, Mixpanel Etc. Excellent problem solving, critical thinking, and communication skills. Broad knowledge of development environments and tools used to implement and build code for deployment. Have strong familiarity with agile processes, continuous integration, and a strong belief in automation over toil. As a pragmatist, you are able to distill complex and ambiguous situations into actionable plans for your team. Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring. Desired Previous experience with: Communications: Voice (Telephony systems) and Digital Contact Center and Customer Engagement solutions Location This role will be remote, and based in India(Karnataka, Tamil Nadu, Telangana, Maharashtra & New Delhi) Travel We prioritise connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com. Show more Show less

The Telephony Engineer will be responsible for setting up, configuring, and optimizing the VoIP telephony infrastructure required for the MCMC Consumer Call Centre System. This role demands expertise in Asterisk-based PBX systems, FreePBX administration, SIP trunking, IVR setup, call routing policies, and integration with CRM and reporting systems. Key Responsibilities: Design and deploy Asterisk/FreePBX systems on VMWare-based environments (on-prem or cloud). Configure SIP trunks (e.g., Twilio, Telnyx) and integrate with MCMC’s call infrastructure. Develop and optimize IVR flows, call queues, skill-based routing, fallback queues, and voicemail. Set up secure SIP communication protocols (TLS/SRTP). Integrate call handling with the CRM/ticketing system for call pop-up and auto-ticket creation. Monitor system performance and implement tuning as needed for concurrent agent load. Assist in security hardening of telephony components (firewall, fail2ban, IP restrictions). Document system configurations, call flow diagrams, and standard operating procedures. Perform testing and assist UAT teams with call simulation and end-to-end call flow validation. Support integration to MCMC’s SIEM system for call log forwarding (syslog configuration). Provide Level 2 technical support during hypercare and go-live stabilization. Required Skills: Hands-on experience with Asterisk (PJSIP, chan_sip) and FreePBX (12+ months). Strong knowledge of VoIP/SIP protocols, NAT traversal, and SIP security best practices. Experience configuring and managing SIP trunks. Familiarity with VMWare deployment, Linux-based PBX hosting (CentOS/Ubuntu). Basic networking skills (VPN, VLANs, firewall rules). Knowledge of call recording and monitoring features (Whisper, Barge, Record). Comfortable with CLI-based and GUI-based PBX administration. Familiarity with integrating telephony systems into CRM workflows (e.g., click-to-call, auto logging). Preferred Skills: Experience with Twilio, Telnyx, or other programmable SIP providers. Familiarity with Azure VM setup for telephony systems (bonus). Prior exposure to government or enterprise-scale contact center deployments. Understanding of VAPT hardening practices for VoIP systems. Show more Show less

🚀 Job Opening: Senior Tech Lead / Head of Engineering – PHP + MySQL 📍 Location: Koramangala , Bangalore 💼 Experience: 5–10 years 💰 CTC Range: ₹12 – ₹20 LPA (based on capability) 🕒 Work Mode: Full-Time (On-site preferred) 📢 Reporting to: Founder & CEO 🏢 About BhashSMS BhashSMS is a leading messaging platform serving 2+ lakh businesses across India with Bulk SMS, WhatsApp Business API, and RCS solutions. We’re scaling fast and building a team that can power the next phase of hypergrowth. The founder has been the hands-on tech owner for years. Now, we're looking for a Senior Tech Lead / Head of Engineering to take charge, build the tech team, and lead product execution end-to-end . 🎯 About the Role This is a high-ownership, high-impact role. You’ll work directly with the CEO to take over our core tech stack, manage dev processes, and scale our systems to handle millions of requests daily. You’ll build the future tech team, introduce structure, and ensure we can deliver fast, reliably, and securely. 🔧 Responsibilities 🛠️ Engineering Ownership Take full ownership of our PHP + MySQL product stack Refactor legacy code, build scalable APIs, improve performance Lead feature design, implementation, and deployment 🧑‍💻 Tech Ops & DevOps Manage Linux servers, cron jobs, queues, error logs, backups Handle performance optimization, uptime, monitoring & alerting 📦 Product Execution Translate business needs from sales/marketing/support into tech Drive development of new tools (e.g., lead routing, campaign automation, dashboards) 👨‍👩‍👧‍👦 Team Building Hire, onboard, and mentor 1–2 junior developers in the next 60 days Set up Git, coding standards, review processes, and deployment workflows 🔐 Security & Compliance Maintain data security and ensure infrastructure compliance with WhatsApp and SMS provider requirements 🧠 Must-Have Skills 5–10 years in PHP development (Laravel or Core PHP) Deep MySQL experience: joins, triggers, indexes, large datasets Experience with Linux server management (LAMP stack) Hands-on DevOps: cron, queues, failover, logs, alerts Git version control, CI/CD basics Prior experience building or maintaining high-scale platforms Ability to work with minimal supervision and high accountability ✅ Bonus Points Experience with Twilio, WhatsApp Business API, or other messaging APIs Redis/Memcached knowledge Prior team-building or mentoring experience Has handled ₹10+ Cr scale backend operations 🎁 What We Offer Direct access to the CEO and real decision-making power High impact on product, speed, and company roadmap Freedom to implement your own systems and processes Fast career path to CTO / VP Engineering A stable and growing business with high transaction volume Show more Show less

Job Information Date Opened 06/03/2025 Job Type Full time Industry Technology City Kolkata State/Province West Bengal Country India Zip/Postal Code 700091 Job Description We're looking for an experienced AI/ML Technical Lead to architect and drive the development of our intelligent conversation engine. You'll lead model selection, integration, training workflows (RAG/fine-tuning), and scalable deployment of natural language and voice AI components. This is a foundational hire for a technically ambitious platform. Key Responsibilities AI System Architecture: Design the architecture of the AI-powered agent including LLM-based conversation workflows, voice bots, and follow-up orchestration. Model Integration & Prompt Engineering: Leverage APIs from OpenAI, Anthropic, or deploy open models (e.g., LLaMA 3, Mistral). Implement effective prompt strategies and retrieval-augmented generation (RAG) pipelines for contextual responses. Data Pipelines & Knowledge Management: Build secure data pipelines to ingest, embed, and serve tenant-specific knowledge bases (FAQs, scripts, product docs) using vector databases (e.g., Pinecone, Weaviate). Voice & Text Interfaces: Implement and optimize multimodal agents (text + voice) using ASR (e.g., Whisper), TTS (e.g., Polly), and NLP for automated qualification and call handling. Conversational Flow Orchestration: Design dynamic, stateful conversations that can take actions (e.g., book meetings, update CRM records) using tools like LangChain, Temporal, or n8n. Platform Scalability: Ensure models and agent workflows scale across tenants with strong data isolation, caching, and secure API access. Lead a Cross-Functional Team: Collaborate with backend, frontend, and DevOps engineers to ship intelligent, production-ready features. Monitoring & Feedback Loops: Define and monitor conversation analytics (drop-offs, booking rates, escalation triggers), and create pipelines to improve AI quality continuously. Requirements Qualifications Must-Haves: 5+ years of experience in ML/AI, with at least 2 years leading conversational AI or LLM projects. Strong background in NLP, dialog systems, or voice AI preferably with production experience. Experience with OpenAI, or open-source LLMs (e.g. LLaMA, Mistral, Falcon) and orchestration tools (LangChain, etc.). Proficiency with Python and ML frameworks (Hugging Face, PyTorch, TensorFlow). Experience deploying RAG pipelines, vector DBs (e.g. Pinecone, Weaviate), and managing LLM-agent logic. Familiarity with voice processing (ASR, TTS, IVR design). Solid understanding of API-based integration and microservices. Deep care for data privacy, multi-tenancy security, and ethical AI practices. Nice-to-Haves: Experience with CRM ecosystems (e.g. Salesforce, HubSpot) and how AI agents sync actions to CRMs. Knowledge of sales pipelines and marketing automation tools. Exposure to calendar integrations (Google Calendar API, Microsoft Graph). Knowledge of Twilio APIs (SMS, Voice, WhatsApp) and channel orchestration logic. Familiarity with Docker, Kubernetes, CI/CD, and scalable cloud infrastructure (AWS/GCP/Azure). Benefits What We Offer Founding team role with strong ownership and autonomy Opportunity to shape the future of AI-powered sales Flexible work environment Competitive salary Access to cutting-edge AI tools and training resources Post your resume and any relevant project links (GitHub, blog, portfolio) to career@sourcedeskglobal.com . Include a short note on your most interesting AI project or voicebot/conversational AI experience. Experience: 5 – 12 years Salary Range: 40 – 60 Lacs P.A. Location: Kolkata , Sector V

Why NeuraFlash: At NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space. Be part of the NeuraFlash journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash is the place for you. AS AN AWS MANAGER / SR. MANAGER, YOU WILL HAVE THE OPPORTUNITY TO EXECUTE THE FOLLOWING: Managerial Roles & Responsibilities Act as the AWS subject matter expert, providing leadership and guidance to internal teams Coach, mentor, and develop junior AWS team members while setting clear goals and expectations Conduct regular performance reviews, 1-on-1 meetings, and personal development planning Manage project resource staffing, utilization, and capacity planning while actively contributing to talent acquisition Drive hiring strategies to support organizational growth Build and lead high-performing teams, fostering a collaborative and motivated work culture Establish and oversee OKRs, ensuring alignment with business objectives Collaborate with business leaders to prioritize initiatives and drive impactful outcomes Represent the company and team in talent acquisition efforts, analyzing cultural fit and promoting an engaging and inclusive workplace Balance people management responsibilities with individual contributions as an AWS Solution/Technical Architect Technical Roles & Responsibilities Demonstrate deep expertise in AWS infrastructure, security, and compliance, ensuring alignment with best practices and regulatory requirements Architect, implement, and optimize AWS solutions, focusing on scalability, cost-efficiency, and resilience Oversee cloud governance, automation, and DevOps best practices to enhance operational efficiency Lead complex AWS projects, integrating services like Amazon Connect, Amazon Lex, AWS SageMaker, Amazon Q, and Amazon Bedrock Drive innovation in Cloud Contact Center as a Service (CCaaS) by leveraging AWS and third-party platforms (Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, RingCentral) Ensure seamless integration between Amazon Connect and Salesforce Service Cloud (SCV BYOA, SCV Bundle) Identify and address technical challenges, proactively resolving roadblocks for teams Advocate for AWS best practices and provide technical leadership in solution design Qualifications Minimum 3 years of experience leading and managing technical teams For Sr Manager roles, experience managing Manager(s) is an added advantage AWS Solution Architect Associate Certification Strong expertise in AWS cloud architecture, security, compliance, and automation Proven track record of leading technical teams while driving innovation and efficiency Experience in the Contact Center domain, particularly with Amazon Connect Knowledge of AI/ML-driven solutions and AWS services such as SageMaker, Bedrock, and Amazon Q Experience integrating Amazon Connect with Salesforce Service Cloud models (SCV BYOA, SCV Bundle) is a plus Background in Cloud Contact Center solutions such as Genesys, Twilio, Avaya, NICE CX, TalkDesk, Five9, or RingCentral is preferred What's it like to be a part of NeuraFlash? Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we're focused on keeping everyone connected and unified as one team. Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients. Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small. Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States. If you prefer to work from home, we can accommodate remote locations for our employees based in the United States, anywhere within Alberta, British Columbia, or Ontario for our Canada-based employees, anywhere in India for our India-based employees, and anywhere within Colombia for our Colombia-based employees! Show more Show less

Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist to help us manage the logistics of an upcoming in-person event, which will be held live at a city near you! The right candidate will have an entrepreneurial spirit, love of live events, extreme passion for our mission, and the energy and discipline to come in and help execute a memorable and impactful event experience for our corporate client participants. Who are we? Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, ADP, IBM, Adobe, Twilio, Twitch, Nielsen, and others. We host in-person (and virtual!) events such as cleaning up by the waterfront, volunteering at local soup kitchens, writing cards to isolated seniors, giving care at a local animal shelter, building STEM education kits for children, packaging hygiene kits for communities in need, and more! We focus on over 30 different social impact areas in the events we help host - all which are created, curated, and led by nonprofit and social impact organizations globally. Come join the fun today! Responsibilities Our team will set you up for success by coordinating all of the event details, shipping event materials, and arranging staffing for each event. We need YOU to be our day-of hands on the ground! Be our next onsite event coordinator for fun, engaging, team-building, social impact activities, experiences, and events that support a great cause. Event Preparation: Join virtual planning meetings ahead of each event with all parties: corporate partner, nonprofit partner, Visit.org event host, Visit.org event coordinators, etc Day-of Coordination: Take ownership and responsibility of our in-person events: be on-site to set up, align with the on-site team, tear down, clean site areas, problem-solve, and ensure high-quality customer experience Be the Visit.org representative, leader, and problem solver at events Align roles and responsibilities with onsite team: event host, nonprofit organization, venue, additional staff, and corporate partner Manage check-in process for in-person events; providing a warm and friendly welcome to guests Problem-solve issues such as missing supplies, late staff, technology challenges, etc Escalate issues to Events Team when necessary to keep them informed or help problem solve Send consistent updates, photos, and videos to Events Team throughout event Breakdown after the event ends, helping to clean the site and repackage and ship all materials back to the distribution center Qualifications Fluency in English and strong communication skills Based in Gurugram, Haryana, India Schedule flexibility with availability to work on a contract per-event basis, as needed Experience in complex, large-scale events and smaller executive-level intimate events Shown experience in executing events at the highest level and continuously raising the bar on content and the customer experience Resourcefulness, have the ability to exhibit grace under pressure, and be solutions-minded in ambiguous situations Quick thinker — in the life of events, we have a back-up plan for the back-up plan; you can problem-solve on the fly Self-starter who is organized and detail-oriented You love building relationships with customers and enjoy customer service Experience with group facilitation and managing group dynamics You are able to work flexible hours, including nights and weekends, as needed Willing and eager to travel to various areas of the local region You have super strong interpersonal and customer service skills, especially in fast-paced situations Able to wear many hats and take on varied tasks and projects Comfort being present and interacting with large crowds Physical Demands Able to lift, slide, and carry up to 30lbs. Able to stand for an extended period of time What We Offer Competitive hourly rate The chance to do meaningful and impactful work The opportunity to meet with social impact-minded individuals A chance to build your experience for your resume! Potential for recurring freelance employment with Visit.org Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, In-depth functional knowledge of sell-service (IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE Governance & communication skills Deeper techno functional CCaaS expertise for the platforms MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One. Analyze existing business processes and identify opportunities for improvement through technology. Translate business requirements into technical specifications for development teams. Create process maps, use cases, and user stories to illustrate requirements and workflows. Facilitate workshops and meetings with cross-functional teams to ensure alignment on project goals. Assist in the testing and validation of cloud contact center solutions, ensuring they meet business needs. Monitor project progress and provide regular updates to stakeholders. Stay current with industry trends and best practices related to cloud contact centers and customer experience. Ensure compliance with industry standards and best practices. Analyze test results and provide detailed reports on findings. Participate in agile ceremonies, providing input on quality assurance processes Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Run and execute complete User Acceptance Test alongside testers Proficient in writing user stories in JIRA High proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Show more Show less

We're looking for an entrepreneurial, passionate, and driven Technical Architect to join Startup Gala Intelligence backed by Navneet Tech Ventures , as our technical co-pilot. As we're building our technology platform from scratch, you'll have the unique opportunity to shape our technology vision, architecture, and engineering culture right from the ground up. You’ll directly contribute to foundational development and establish best practices, while eventually building and leading our engineering team. This role is ideal for someone eager to own the entire tech stack, who thrives on early-stage challenges, and loves building innovative, scalable solutions from day zero What you'll do: Hands-On Coding & Technical Leadership: Take complete ownership of backend development by actively contributing to the codebase while also leading, mentoring, and scaling a high-performing engineering team as the company grows. Architecture & Development : Design, architect, and implement the backend infrastructure and APIs for our platform. Write robust, scalable, and maintainable code from the ground up. Infrastructure & DevOps : Set up, secure, and maintain our cloud infrastructure (AWS/GCP). Establish efficient CI/CD pipelines, containerization (Docker), and orchestration (Kubernetes). Database Management : Decide and manage database technologies (SQL/NoSQL), ensuring optimal schema design, data integrity, performance, and scalability. System Reliability & Security : Build resilient and secure systems with thorough monitoring, incident management, and robust security practices (IAM, encryption, compliance standards). Integration & Collaboration : Seamlessly integrate with third-party APIs and services. Collaborate closely with the product and business teams to translate business requirements into technical solutions. Technical Leadership : As our technical visionary, you'll lead hiring, mentorship, code reviews, and team growth. You'll define and uphold our engineering standards and culture. Who you are: Technical Requirements: 5-10 years of backend software engineering experience in a high-growth startup or data-intensive tech environment. Proven experience designing and implementing backend systems and APIs. Highly experienced in modern cloud infrastructure (AWS, GCP). Proficiency with containerization and orchestration tools (Docker, Kubernetes). Proficiency with one or more programming languages like NodeJS, TypeScript, NestJS, Python Strong knowledge of relational (PostgreSQL, MySQL) and non-relational (MongoDB, DynamoDB) databases. Own the design, development, evaluation, and deployment of highly scalable software products involving front-end and back-end development. Prioritize and distribute the tasks amongst the team members. Bonus Points: Solid backend experience , ideally in telecom, call analytics, or communication protocols (Twilio, Vonage, or direct carrier integration). Proven expertise in mobile application development (React Native, Swift/Kotlin, or Flutter). Exposure to AI/ML systems , including working with models in production or designing pipelines. Who We Are & Our Culture: Gala Intelligence , backed by Navneet Tech Ventures , is a tech-driven startup dedicated to solving one of the most pressing business challenges—fraud detection and prevention. We're building cutting-edge, real-time products designed to empower consumers and businesses to stay ahead of fraudsters, leveraging innovative technology and deep domain expertise. . Our culture and values: We’re united by a single, critical mission—stopping fraud before it impacts consumers and businesses. Curiosity, innovation, and proactive action define our approach. We value transparency, collaboration, and individual ownership, creating an environment where talented people can do their best work. Problem-Driven Innovation : We're deeply committed to solving real fraud challenges that genuinely matter for our customers. Rapid Action & Ownership : We encourage autonomy and accountability—own your projects, move quickly, and shape the future of Gala Intelligence. Collaborative Excellence : Cross-team collaboration ensures alignment, sparks innovation, and drives us forward together. Continuous Learning : Fraud evolves rapidly, and so do we. Continuous improvement, experimentation, and learning are core to our success. If you're excited by the opportunity to leverage technology in the fight against fraud, and you're ready to build something impactful from day one, we want to hear from you! Show more Show less

Position Overview: We are seeking an experienced IVR Developer/System Specialist to design, develop, and maintain Interactive Voice Response (IVR) solutions across multiple contact center platforms. This role is crucial in ensuring excellent customer experience through efficient voice response solutions while working in a dynamic, evolving environment. Key Responsibilities: Design, develop, and maintain IVR applications across multiple platforms including Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 Configure and optimize call routing strategies and menu structures Integrate IVR systems with Salesforce CRM and other enterprise applications Handle call flow development, routing strategies, and transfer logic between different platforms Perform system testing, troubleshooting, and performance monitoring Create and maintain comprehensive documentation for IVR applications and integration points Analyze call patterns and recommend improvements for customer experience Maintain and update voice prompts and recordings Ensure system security and compliance with industry standards Collaborate with cross-functional teams to gather requirements and implement solutions Education: Bachelor's degree in Computer Science or related field, Required Experience: 5+ years of experience in IVR development, with a focus on Talkdesk and Omelia. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field 5+ years of experience in IVR development and contact center technologies Proven experience with at least two of the following platforms: Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 Strong understanding of contact center architecture and call flow design Experience with Salesforce CRM integration Strong knowledge of telephony systems and VoIP technologies Experience with speech recognition and text-to-speech technologies Understanding of contact center operations and customer service processes Knowledge of SQL and database management Technical Skills: IVR Development Platforms: Omilia, TalkDesk, Cisco WebEx, Twilio, Five9 CRM Integration: Salesforce Web Services: REST APIs, SOAP Database: SQL, NoSQL Version Control: Git Understanding of DTMF and voice recognition technologies Knowledge of telephony protocols (SIP, VOIP) Experience with call flow design tools Soft Skills: Strong analytical and problem-solving abilities Excellent communication and documentation skills Ability to work independently and in team environments Strong project management capabilities Customer service-oriented mindset Adaptability and willingness to learn new technologies Experience in handling multiple projects simultaneously Preferred Qualifications: Experience managing IVR systems during platform migrations or mergers Knowledge of AI and machine learning applications in IVR Experience with cloud-based IVR solutions Familiarity with multiple IVR development environments Knowledge of speech recognition and natural language processing Experience with API development and web services Certifications in relevant platforms (Cisco, Twilio, Salesforce) Experience with contact center analytics Knowledge of CTI (Computer Telephony Integration) Experience with agile development methodologies If you feel you have the necessary skill sets and are passionate about the job, please send your profile to me at vthulasiram@ashleyfurnitureindia.com Show more Show less

Company: TechDr Digital Marketing for Healthcare Location: Moosarambagh, Hyderabad (On-site) Salary: ₹20,000/month (CTC) Position Type: Full-Time Start Date: Immediate About Us TechDr is a specialized digital solutions company focused on building powerful, SEO-optimized, and scalable web applications for the healthcare industry. We work with hospitals, clinics, and individual practitioners to help them thrive in the digital world. We're growing fast and are looking for a full-time Full Stack Web Developer to join our team. Role Overview We’re hiring a Full Stack Web Developer to develop, maintain, and optimize high-performance web platforms. This is an on-site role best suited for recent graduates or junior developers who are ready to work with modern technologies in real-time production environments. Responsibilities Frontend Development (ReactJS, Next.js) Build responsive and performant UI using ReactJS and Next.js for SSR and static sites. Backend Development (Node.js, Express.js) Create robust APIs and backend services for data-driven applications. Database Management (PostgreSQL + Prisma) Design and maintain scalable relational schemas using PostgreSQL and manage queries with Prisma ORM . Integration & DevOps Tools Integrate communication flows via Twilio (SMS, voice, OTP) Use Railway for seamless hosting, CI/CD, and environment management Leverage Cursor AI and similar dev-assist tools to streamline code writing and improve workflow efficiency and many more SEO & Optimization Implement SEO best practices and optimize performance for Core Web Vitals, mobile responsiveness, and accessibility. Testing & Documentation Conduct testing, debugging, and maintain technical documentation for delivered features and systems. Required Skills Proficiency in HTML, CSS, JavaScript (ES6+) Experience with ReactJS, Next.js Good command of Node.js, Express.js Understanding of PostgreSQL and experience with Prisma ORM Familiarity with RESTful APIs and basic version control (Git) Willingness to learn and work with tools like Twilio, Railway, Cursor AI Preferred Qualities Strong problem-solving mindset Quick learner with interest in healthcare tech Good communication and collaboration skills Prior experience with CI/CD pipelines and deployment workflows (a plus, not mandatory) Compensation & Benefits Monthly Salary : ₹20,000/- Fixed weekday working schedule (Mon–Sat) Opportunity to work on live, production-ready healthcare projects Long-term growth opportunity with performance-based appraisals How to Apply Email your resume + portfolio/GitHub to: info@techdr.in Subject Line: “Application – Full Stack Web Developer – [Your Name]” Company Website : Office Address: 16-11-16, G/S/15, West Prasanth Nagar, Malakpet Extension, Old Malakpet, Hyderabad, Telangana 500036 Contact: +91 95422 18454 Job Type: Full-time Pay: ₹20,000.00 per month Benefits: Food provided Schedule: Day shift Work Location: In person

Visit.org is looking for an experienced, responsible, and driven Freelance Event Specialist to help us manage the logistics of an upcoming in-person event, which will be held live at a city near you! The right candidate will have an entrepreneurial spirit, love of live events, extreme passion for our mission, and the energy and discipline to come in and help execute a memorable and impactful event experience for our corporate client participants. Who are we? Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, ADP, IBM, Adobe, Twilio, Twitch, Nielsen, and others. We host in-person (and virtual!) events such as cleaning up by the waterfront, volunteering at local soup kitchens, writing cards to isolated seniors, giving care at a local animal shelter, building STEM education kits for children, packaging hygiene kits for communities in need, and more! We focus on over 30 different social impact areas in the events we help host - all which are created, curated, and led by nonprofit and social impact organizations globally. Come join the fun today! Responsibilities: Our team will set you up for success by coordinating all of the event details, shipping event materials, and arranging staffing for each event. We need YOU to be our day-of hands on the ground! Be our next onsite event coordinator for fun, engaging, team-building, social impact activities, experiences, and events that support a great cause. Event Preparation: Join virtual planning meetings ahead of each event with all parties: corporate partner, nonprofit partner, Visit.org event host, Visit.org event coordinators, etc Day-of Coordination: Take ownership and responsibility of our in-person events: be on-site to set up, align with the on-site team, tear down, clean site areas, problem-solve, and ensure high-quality customer experience Be the Visit.org representative, leader, and problem solver at events Align roles and responsibilities with onsite team: event host, nonprofit organization, venue, additional staff, and corporate partner Manage check-in process for in-person events; providing a warm and friendly welcome to guests Problem-solve issues such as missing supplies, late staff, technology challenges, etc Escalate issues to Events Team when necessary to keep them informed or help problem solve Send consistent updates, photos, and videos to Events Team throughout event Breakdown after the event ends, helping to clean the site and repackage and ship all materials back to the distribution center Qualifications: Fluency in English and strong communication skills Based in Gurugram, Haryana, India Schedule flexibility with availability to work on a contract per-event basis, as needed Experience in complex, large-scale events and smaller executive-level intimate events Shown experience in executing events at the highest level and continuously raising the bar on content and the customer experience Resourcefulness, have the ability to exhibit grace under pressure, and be solutions-minded in ambiguous situations Quick thinker — in the life of events, we have a back-up plan for the back-up plan; you can problem-solve on the fly Self-starter who is organized and detail-oriented You love building relationships with customers and enjoy customer service Experience with group facilitation and managing group dynamics You are able to work flexible hours, including nights and weekends, as needed Willing and eager to travel to various areas of the local region You have super strong interpersonal and customer service skills, especially in fast-paced situations Able to wear many hats and take on varied tasks and projects Comfort being present and interacting with large crowds Physical Demands: Able to lift, slide, and carry up to 30lbs. Able to stand for an extended period of time What we offer: Competitive hourly rate The chance to do meaningful and impactful work The opportunity to meet with social impact-minded individuals A chance to build your experience for your resume! Potential for recurring freelance employment with Visit.org

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, In-depth functional knowledge of sell-service (IVR, Chat Bots) , omni channel & agent desktop applications) of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, , Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE Governance & communication skills Deeper techno functional CCaaS expertise for the platforms MS DCCP, Amazon Connect, Genesys Cloud/NICE CX One. Analyze existing business processes and identify opportunities for improvement through technology. Translate business requirements into technical specifications for development teams. Create process maps, use cases, and user stories to illustrate requirements and workflows. Facilitate workshops and meetings with cross-functional teams to ensure alignment on project goals. Assist in the testing and validation of cloud contact center solutions, ensuring they meet business needs. Monitor project progress and provide regular updates to stakeholders. Stay current with industry trends and best practices related to cloud contact centers and customer experience. Ensure compliance with industry standards and best practices. Analyze test results and provide detailed reports on findings. Participate in agile ceremonies, providing input on quality assurance processes Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Run and execute complete User Acceptance Test alongside testers Proficient in writing user stories in JIRA High proficiency in defining top notch customer facing slides/presentations Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Show more Show less

At PwC, our people in data and analytics focus on leveraging data to drive insights and make informed business decisions. They utilise advanced analytics techniques to help clients optimise their operations and achieve their strategic goals. In data analysis at PwC, you will focus on utilising advanced analytical techniques to extract insights from large datasets and drive data-driven decision-making. You will leverage skills in data manipulation, visualisation, and statistical modelling to support clients in solving complex business problems. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Title: Senior Manager, Data Science - Contact Centre as a Service (CCaaS) Position: Senior Manager (CCaaS) Industry: Digital Contact Solutions (DCS), Telecommunications-Media-Technology (TMT), Health Industries (Payers, Providers, Life Sciences), BFS&I, RTH. Domain: Data Science - Contact Centre as a Service (CCaaS) About Acceleration Center Bangalore At PwC, we connect people with diverse backgrounds and skill sets to solve important problems together and lead with purpose—for our clients, our communities and for the world at large. It is no surprise therefore that 429 of 500 Fortune global companies engage with PwC. Acceleration Centers (ACs) are PwC’s diverse, global talent hubs focused on enabling growth for the organization and value creation for our clients.The PwC Advisory Acceleration Center in Bangalore is part of our Advisory business in the US. The team is focused on developing a broader portfolio with solutions for Risk Consulting, Management Consulting, Technology Consulting, Strategy Consulting, Forensics and vertical specific solutions. PwC's high-performance culture is based on passion for excellence with a focus on diversity and inclusion. You will collaborate with and receive support from a network of people to achieve your goals. We will also provide you with global leadership development frameworks and the latest in digital technologies to learn and excel in your career. At the core of our firm's philosophy is a simple construct: We care for our people. Globally PwC is ranked the 3rd most attractive employer according to Universum. Our commitment to Responsible Business Leadership, Diversity & Inclusion, work-life flexibility, career coaching and learning & development makes our firm one of the best places to work, learn and excel We are looking for CCaaS Development Manager with a strong Contact Centre Application Development & solution design background (and overall professional experience of 10+ years) to work in our Cloud & Digital practice in Mumbai, Bangalore. The Manager will work as an integral part of business analytics & transformation teams in India alongside clients and consultants in the U.S., being integral to high-end CCaaS consulting engagements, presales and development expertise. Education: Advanced Degree in a quantitative discipline such as Computer Science, Engineering, Econometrics, Statistics or Information Sciences such as business analytics or informatics Required Skills: Successful candidates will have demonstrated the following skills and characteristics: Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms Instance creation & setup Configuration Application Development CCaaS integration with CRM , ITSM & other host application SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Roles And Responsibilities Stakeholder management Architectural design (CCaaS) CCaaS Application Development (Build & Deploy) Build CCaaS & Conversational AI demonstrations & Proof of Concepts to customers/prospects Develop and execute on project & analysis plans under the guidance of project manager Ability to write and deploy production ready code CI CD – Git Repo, Git labs, AWS Pipeline , Azure Devops (any of these) Validate analysis outcomes, recommendations with all stakeholders including the client team Governance & Steerco Collaborate with internal cross functional teams & leadership during sales , preslaes & delivery engagements Build storylines and make presentations to the client team and/or PwC project leadership team Contribute to the knowledge and firm building activities CCaaS Domain Expertise Understanding of the Contact Centre as a Service domain Proficiency with CCaaS platforms (Genesys Cloud, Amazon Connect, Cisco Webex CC, Cisco UCCE,PCCE, NICE CXOne, Calibrio, Verint, Genesys Engage) Stay up to date with industry trends, best practices, and emerging technologies related to CCaaS and conversational AI. Design & develop Omni-Channel customer experience solutions (Conversational IVR, Chat Bots, Messaging Bots(WhatsApp, Fb, X) , Voice Bots, Email, Chat & SMS Proficient with CCaaS platform features, license types Instance creation & setup of CCaaS platforms in PwC local lab environments, for production setup for customers Proficient in establishing and managing (CCaaS) communications via (VoIP) with SIP trunking Proficient in automating CCaaS deployments through telephony Continuous Integration/Continuous Deployment (CI/CD) practices and outreach strategies Knowledge to integrate telephony and computer systems in contact centers, leveraging Computer Telephony Integration Extensive knowledge of ACD (Automatic Call Distribution) systems Experience in IVR systems with automated menus and performing self-service actions Experience in call recording and quality monitoring Experience in Workforce Management (WFM) systems for optimizing contact center operations through call volume forecasting, agent scheduling, and schedule adherence monitoring(Genesys WFO, Verint WFO & Calabrio WFO) Proficiency in speech analytics, including sentiment analysis, keyword spotting, and voice biometrics Proficient in real-time analytics to track metrics, and make data-driven decisions on agent allocation, call routing, and service level management Expertise to integrate contact center system with CRM platforms Proficiency in API integrations between CCaaS platform with external systems Expertise in security and compliance standards for handling customer data handling Expertise in multi-channel communications to integrate voice, chat, email, and social media within the CCaaS environment Application integration between CCaaS platforms & Conversational AI platforms (Chat Bot, Messaging Bots & Voice Bots) for GET/POST of data Capability to design end to end CCaaS solution aspects including SIP , Network, CCaaS Application Development Local Telco approved, regulatory / compliant solution design (to deliver CCaaS solution to customers) Global SIP coverage across geos (TFN, ITFN, DID,UIFN) Understanding of networking terminologies in CCaaS (underlay,overlay design) MPLS,SDWAN/Internet Router (CPE) models, configurations BYOC , SBC/Media Gateways setup & configurations (Audiocodes, Ribbon, SONUS) What We Offer At PwC, we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind, we have introduced policies around Work-from-Home. Anywhere and flexible working hours. Mid-year appraisal cycle to reward performance on time Opportunities to solve problems which matter to our clients and have a strong, long-lasting impacts Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost. A world class leadership to guide you on gaining expertise across various functions and a top notch diverse peer group to support you throughout the journey Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 8+ years of hands on experience Must Have Internal & External stakeholder management Forecast & define project milestones/timelines Familiar on estimation models (Fixed Bid, T&M) Familiarity with the CCaaS domain,CCaaS Application Development , contact center solution design. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect , NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of CCaaS platform (MS DCCP, Amazon Connect/ Genesys Cloud/NICE CXOne) includes, Implementation of Contact Centre platforms ,Instance creation & setup ,Configuration ,Application Development ,CCaaS integration with CRM , ITSM & other host application ,SIP Trunking Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) High proficiency in defining top notch customer facing slides/presentations Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Defining Business Case Preferred Skills Add here AND change text color to black or remove bullet and section title if not applicable Minimum Years Experience Required Add here AND change text color to black or remove bullet and section title if not applicable Additional Application Instructions Add here AND change text color to black or remove bullet and section title if not applicable Show more Show less

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, CCaaS Application Development , contact center solution design & presales consulting. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect, NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of Gen AI, LLM to be built on top of CCaaS platforms/Domain (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX) includes, Develop and implement generative AI models to enhance customer interactions, including chatbots, virtual agents, and automated response systems. Speech scientist & speech, conversational fine-tuning (grammar & pattern analysis) Collaborate with stakeholders to identify business needs and define AI-driven solutions that improve customer experiences. Analyze existing customer service processes and workflows to identify areas for AI integration and optimization. Create and maintain documentation for AI solutions, including design specifications and user guides. Monitor and evaluate the performance of AI models, making adjustments as necessary to improve accuracy and effectiveness. Stay updated on the latest advancements in AI technologies and their applications in customer service and contact centers. Conduct training sessions for team members and stakeholders on the use and benefits of AI technologies in the contact center. Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Gen AI,LLM platforms MUST have technologies includes Copilot, Copilot Studio, Amazon Bedrock, Amazon Titan, Sagemaker, Azure OpenAI, Azure AI Services, Google Vertex AI, Gemini AI. Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) Defining Business Case Show more Show less

Who We Are OmniDimension is on an exhilarating journey. We're building an AI-powered platform empowering developers and enterprises across 50+ countries to effortlessly create and deploy reliable Voice AI agents. This isn't your average 9-5 role. We thrive on passion, dedication, and pushing boundaries. Yes, we often work long hours and weekends, but it's because we genuinely love what we do—and the impact we create is extraordinary. We’re growing fast—and we would love to bring on passionate partners on this journey! Who We're Looking For We’re seeking a driven, passionate Principal Software Engineer with a doer mindset who thrives in a fast-paced, dynamic environment. You love coding, solving hard problems, and seeing your work in action across thousands of daily customer interactions. You are someone who: Constantly asks, "Why?" and isn’t afraid to dive deep to find the answers. Enjoys rapid prototyping and iterating but also takes pride in developing rock-solid, production-grade systems. Has strong, thoughtful opinions yet remains open-minded, able to disagree and commit. Understands the big picture, architects scalable systems, and enjoys working across frontend, backend, and microservices to deliver end-to-end solutions. Key Responsibilities Architect, design, and implement scalable, reliable solutions for our next-gen Voice AI platform. Build robust backend services using Python and relational databases (PostgreSQL, etc.). Develop intuitive front-end experiences, leveraging modern frameworks and best practices. Own Site Reliability Engineering (SRE) practices—ensuring system scalability, monitoring, stress-testing, reliability, and observability. Create and manage cloud-native microservices architecture (AWS, GCP, Azure) ensuring high availability, scalability, and performance. Optimize and enhance performance through continuous improvements, fine-tuning large language models (LLMs), and refining voice/text processing pipelines. Collaborate closely with product, design, and engineering teams to rapidly build and ship impactful features. Mandatory Qualifications 7+ years of full-stack development experience (Python backend, modern frontend frameworks). Proven expertise in architecting and deploying scalable microservices and cloud-based solutions (AWS, GCP, Azure). Proven expertise in Site Reliability Engineering (SRE), including stress testing, performance benchmarking, monitoring, logging, and observability. Solid experience in Voice AI / Conversational AI, including integration with platforms like Twilio, Telenyx, or Vonage. Deep understanding of relational databases (PostgreSQL or similar). Hands-on experience with performance optimization and monitoring of AI-driven systems. Highly Desired Skills Prior experience fine-tuning and evaluating Large Language Models (LLMs) and building robust monitoring pipelines. Experience integrating Automatic Speech Recognition (ASR) systems. Proficiency with Native/React Native frameworks for frontend/mobile development. Familiarity with data streaming technologies (Kafka, WebSockets). Prior experience in building and shipping AI/ML systems at scale. Why OmniDimension? Work on groundbreaking technologies at the cutting edge of Generative AI. Directly impact a platform used by top enterprises and innovative builders globally. Join a passionate founding team that values ownership, innovation, and relentless execution. Thrive in a culture that embraces challenges, encourages bold ideas, and rewards hustle. This is not just another job—it's an opportunity to shape the future of voice-driven AI interactions worldwide. Show more Show less

Job Description Company Introduction Hotsourced’s vision is to democratize access to the world’s talent pool. Connecting great employers with great employees across geographic and regulatory boundaries. Our headhunter and employer-of-record services provide UK companies with easy access to affordable, quality staff around the world. We deliver these services using powerful digital tools, built in-house, with the goal of creating a portfolio of SaaS products that can be marketed to our existing clients. Operating Principles: How We Work Our systems thinking and creative problem-solving ability enable us to design processes and solutions that are a leap ahead of what already exists. Our relentless resourcefulness drives us to always do more with less, and continuously improve and iterate these solutions to new heights. Our maniacal sense of urgency means that we execute at an extreme pace. Our deep caring about our work and the people we do it with drives our empathy, attention to detail and quality of work. We never leave a stone unturned, or mediocrity in our work. Through this, we finish each day able to take intense pride in our work. We collaborate and support each other to team success. We never leave a teammate or user behind. Our sum is greater than our parts. And the collective is always more important than the individual. Role Introduction We use Bubble as our primary development framework and are looking for our first dedicated Bubble Developer to join us as we scale. Joining as employee #5 in our first tech role, you’ll work very closely with our founder, Andrew Browning and a fractional CTO to accelerate the business forward and craft our vision for the product function. You’ll build robust, scalable applications and infrastructure within Bubble, while applying good architectural thinking and development best practices. and play a key role in both backend and frontend development. With this wide scope of responsibilities, you’ll have the chance to learn a huge breadth of skills and gain exposure to how a fast-scaling startup is built. And with this early-stage experience and in-depth knowledge of the business and product, you’ll be in a great position to grow with the business into a senior position within the product function. All dependent on your performance of course! Hotsourced is a healthy and profitable startup that is not dependent on fundraising for survival. Responsibilities - What you’ll be doing: Build and maintain core product features using Bubble.io Design and implement scalable backend workflows, APIs, and data structures Collaborate on system architecture and scalable infrastructure planning Develop frontend interfaces with clean UX and an eye for good design Interview users and stakeholders to understand requirements and pain points Lead documentation of workflows and internal processes (SOPs) Continuously optimise existing workflows and improve technical best practices Identify and implement automations/tools to make systems faster and smoother Integrate third-party APIs (e.g., OpenAI, Twilio, Google Calendar, etc.) Write well-documented, reusable workflows and components Participate in product planning and roadmap discussions Requirements - What you’ll need to succeed: Comfortable working with backend-heavy logic and workflows Good grasp of UX fundamentals and decent visual/design intuition Familiar with product development lifecycles and agile workflows Some experience with traditional coding (JavaScript preferred) Strong portfolio of of Bubble apps you’ve built Demonstrable experience building for scalability, performance, and reliability Be a systems thinker and creative problem solver Very strong intrinsic desire and ability to drive continual process improvement Highly resourceful Very strong sense of urgency Strong organisational skills Deep sense of caring toward your work and the people you do it with Eagerness to collaborate with others with an orientation for team success over individual Professional level of written and verbal English Highly detail-oriented Highly personable Ability to create & document new processes Exceptional communication skills Strong work ethic Minimum 2 years experience in Bubble development Minimum 1 years of experience in a startup environment (preferred) Minimum 1 year of experience working for a UK, US or other Western business (preferred) Work Schedule & Location This a fully remote role for someone based in India Monday to Friday: 08.00 am - 17.00 pm UK time (13.30 pm - 22.30 pm IST) Pay & Bonuses - What you’ll get in return: Annual salary of INR 8 - 12 LPA Company laptop provided 15 days annual leave 11 public holidays Opportunity to grow with a fast-scaling business Be part of a fun, dynamic team and work environment Show more Show less

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Staff, Machine Learning Engineer in our Identity Resolution team. About The Job Twilio is a leader in providing innovative solutions to complex data challenges, helping businesses better understand their customers. Twilio is at the forefront of transforming how businesses understand and engage with their customers. Leveraging advanced identity resolution technologies, we unify and enrich disparate data sources to create comprehensive customer profiles. As a Staff Engineer specializing in Machine Learning and Feature Engineering for the Identity Resolution team, you will drive the development of sophisticated ML models and advanced feature engineering techniques designed to enhance our identity resolution capabilities. Your work will play a critical role in improving our systems' ability to match and unify customer identities accurately, enabling more personalized customer experiences and strategic business insights. Your role will also involve building robust data infrastructure to support and scale our machine learning initiatives. To thrive in this role, you must have a deep background in ML engineering, and a consistent track record of solving data & machine-learning problems at scale. You are a self-starter, embody a growth attitude, and collaborate effectively across the entire Twilio organization Responsibilities In this role, you’ll: Design, implement, and refine machine learning models that improve the precision and recall of identity resolution algorithms. Develop and optimize feature engineering methodologies to extract meaningful patterns from large and complex datasets that enhance identity matching and unification. Develop and maintain scalable data infrastructure to support the deployment and training of machine learning models, ensuring that they run efficiently under varying loads. Build and maintain scalable machine learning solutions in production Train and validate both deep learning-based and statistical-based models considering use-case, complexity, performance, and robustness Demonstrate end-to-end understanding of applications and develop a deep understanding of the “why” behind our models & systems Partner with product managers, tech leads, and stakeholders to analyze business problems, clarify requirements and define the scope of the systems needed Ensure high standards of operational excellence by implementing efficient processes, monitoring system performance, and proactively addressing potential issues. Drive engineering best practices around code reviews, automated testing and monitoring Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 7+ years of applied ML experience. Proficiency in Python, Java or Golang is preferred. Extensive experience in feature engineering and developing data-driven frameworks that enhance identity matching algorithms. Strong background in the foundations of machine learning and building blocks of modern deep learning Deep understanding of machine learning frameworks and libraries such as TensorFlow, PyTorch, or Scikit-learn. Experience with big data technologies like Apache Spark or Hadoop, and familiarity with cloud platforms (AWS, Azure, Google Cloud) for scalable data processing. Familiarity with ML Ops concepts related to testing and maintaining models in production such as testing, retraining, and monitoring. Experienced with modern data storage, messaging, and processing tools (Kafka, Apache Spark, Hadoop, Presto, DynamoDB etc.) and demonstrated experience designing and coding in big-data components such as DynamoDB or similar Experience working in an agile team environment with changing priorities Experience of working on AWS Desired Exposure to Advertising Technology, Marketing Technology domains. Experience designing and implementing highly available, performant, and fault-tolerant distributed systems that provide durable and (eventually) consistent results. Experience with Large Language Models Location This role will be remote, based in India (Karnataka, Maharashtra, New Delhi, Tamil Nadu, Telangana) Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@twilio.com. Show more Show less

About the Role We’re looking for a Senior Backend Developer who’s comfortable working across both NestJS (Node.js + TypeScript) and Laravel. If you enjoy building reliable APIs, solving integration challenges, and making messaging platforms tick, you’ll fit right in. In this role, you’ll work closely with our team to power complex communication workflows,support frontend reporting tools, and ensure data flows smoothly between multiple systems. What You’ll Be Doing ● Building and maintaining APIs using NestJS and Laravel ● Handling webhooks and ensuring they’re processed reliably ● Integrating with messaging platforms like Twilio, SendGrid, AWS SES, Facebook, Interakt, Gupshup, and others ● Managing background jobs and retries using Redis (or similar queue systems) ● Writing efficient MySQL queries and handling data logging ● Syncing services between Laravel and Node.js apps ● Collaborating with the frontend team to support a Vue.js 3-based reporting dashboard What We’re Looking For ● Solid hands-on experience with NestJS and Laravel ● Strong understanding of REST APIs and webhook handling ● Experience working with messaging APIs or notification systems ● Confident with Redis queues and background processing ● Skilled in MySQL performance tuning and complex queries ● Familiarity with how frontend apps work, especially with Vue 3 Job Type: Full-time Pay: ₹600,000.00 - ₹1,200,000.00 per year Benefits: Flexible schedule Schedule: Day shift Ability to commute/relocate: Ajmer Road, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Experience: Nest.Js: 3 years (Required) Node.js: 4 years (Required) Laravel: 5 years (Required) Location: Ajmer Road, Jaipur, Rajasthan (Required) Work Location: In person

QA Automation & VoIP Engineer Location Experience : 3+ Years Joining : Immediate joiners or max 1-week notice preferred Job Summary: We are hiring a QA Automation Engineer with experience in VoIP systems and automation testing . This role involves testing backend systems, APIs, and VoIP protocols using tools and frameworks. The ideal candidate should be comfortable with both testing and development tasks and have hands-on experience with cloud telephony , VoIP components , and backend APIs . Key Responsibilities: Design and execute automation tests for VoIP and backend systems. Validate SIP, RTP , and HTTP-based communications . Work on VoIP tools like SBC, Kamailio, RTP Engine, FreeSWITCH, or Asterisk. Perform testing of REST APIs and microservices . Analyze SIP logs and troubleshoot VoIP call flow issues. Write automation scripts in Python or similar. Work in Unix/Linux environments and use databases like PostgreSQL, MongoDB, or Cassandra . Collaborate with developers and DevOps for end-to-end testing. Requirements: 3+ years in QA/Automation Testing . 2+ years working with VoIP protocols (SIP, RTP, IMS). Experience with HTTP, REST APIs, and microservices . Hands-on with Python automation or other scripting languages. Familiar with Unix/Linux systems . Basic knowledge of cloud telephony components. Good communication and team collaboration skills. Bonus Skills: Experience with Twilio . CI/CD exposure (e.g., Jenkins). Knowledge of call quality metrics. Show more Show less

Job Title: Senior Application Engineer Contract: 6 months (C2H) Client: Twilio Location: Hybrid, 2-3 days working from office (Bangalore) – Need only local to Bangalore. Shift Hours: 2 PM TO 11 PM IST Responsibilities: Architect, Design and develop platform/product extensions, as per Oracle SAAS delivery methodology, that meets the additional functionality specified by the Business team. Conduct design workshops, build proof of concepts, prototype of a working model for the effective design sign-off from the business Learn the skills required to translate business problems into technical solutions as per Oracle fusion cloud AR and Revenue Cloud Service product roadmap. Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports by using Oracle Transactional Business Intelligence (OTBI), Oracle Business Intelligence Publisher (BIP), etc Plan, Design, develop, test and deploy Integrations involving systems like Oracle Fusion Cloud AR, Revenue Management Cloud Service, Highradius, Monkey, Salesforce, etc Develop and deliver cost effective workflows per business requirements - to create journals, invoke SaaS APIs, to upload monthly usage billing, create reports for critical month end processes Use developer tools and events for performing data loads and amendments Configure and develop payment integrations to invoke APIs and create payments with external banks, payment platforms. Manage KLO, upgrades, stories in sprint delivery Mentor and lead junior consultants in the team to enable them to make project deliverables. Develops and executes system conversion and implementations. Lead cross-functional requirement sessions to elicit, document and analyze business requirements and functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm. Perform checks and monitoring the critical processes in production instances and proactively identify the issues and fix them Manage KLO operations and stakeholders support with daily activities, Financial close, reconciliations etc. Mandatory Skills: Oracle Fusion Cloud ERP - Oracle AR, Revenue Management Cloud Service, Billing & collection Invoice to Cash (I2C) processes , E-invoicing Experience with Mexico rollout (highly preferred) Avalara integration, OTBI and BIP reporting tools Avalara integration - e-invoicing module OTBI and BIP reporting tools Knowledge and good understanding of High Radius, Monkey, Salesforce integrations, API integrations for payment platforms – must understand and know how data flows from oracle to other tools Experience with system architecture and scalable solutions for acquisitions Show more Show less

About the Role We’re looking for a Senior Backend Developer who’s comfortable working across both NestJS (Node.js + TypeScript) and Laravel. If you enjoy building reliable APIs, solving integration challenges, and making messaging platforms tick, you’ll fit right in. In this role, you’ll work closely with our team to power complex communication workflows,support frontend reporting tools, and ensure data flows smoothly between multiple systems. What You’ll Be Doing ● Building and maintaining APIs using NestJS and Laravel ● Handling webhooks and ensuring they’re processed reliably ● Integrating with messaging platforms like Twilio, SendGrid, AWS SES, Facebook, Interakt, Gupshup, and others ● Managing background jobs and retries using Redis (or similar queue systems) ● Writing efficient MySQL queries and handling data logging ● Syncing services between Laravel and Node.js apps ● Collaborating with the frontend team to support a Vue.js 3-based reporting dashboard What We’re Looking For ● Solid hands-on experience with NestJS and Laravel ● Strong understanding of REST APIs and webhook handling ● Experience working with messaging APIs or notification systems ● Confident with Redis queues and background processing ● Skilled in MySQL performance tuning and complex queries ● Familiarity with how frontend apps work, especially with Vue 3 Job Type: Full-time Pay: ₹600,000.00 - ₹1,200,000.00 per year Benefits: Flexible schedule Schedule: Day shift Ability to commute/relocate: Ajmer Road, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required) Experience: Nest.Js: 3 years (Required) Node.js: 4 years (Required) Laravel: 5 years (Required) Location: Ajmer Road, Jaipur, Rajasthan (Required) Work Location: In person