441 Twilio Jobs - Page 4

As an Applications Developer at our company, you will be responsible for designing, developing, and maintaining advanced contact center solutions. Your expertise in web development, telephony integration, and AI-driven applications will be crucial in this role. Proficiency in JavaScript, Python, React.JS, HTML/CSS, Twilio, Cisco CVP Call Studio, ICM Scripting, SQL, and AI technologies using Google/Azure is essential. Your key responsibilities will include designing, developing, and supporting contact center applications and workflows using Twilio, Cisco CVP Call Studio, and ICM scripting. You will integrate Twilio SMS and Chat interfaces into agent platforms such as Cisco Finesse and Twilio Flex. Developing custom applications and automations using JavaScript, Python, HTML/CSS, and SQL will also be part of your role. Implementing and maintaining AI-driven solutions, including chatbots and speech analytics, to enhance customer interactions is a key aspect of the position. Collaboration with cross-functional teams to gather requirements and deliver scalable solutions will be essential. Furthermore, troubleshooting and optimizing performance, reliability, and data flow across all integrated systems will be part of your responsibilities. To qualify for this role, you should have a Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent professional experience. A minimum of 10 years of hands-on experience developing and supporting contact center solutions using Google/Azure is required. Proficiency in JavaScript, Python, HTML/CSS, React.JS, and SQL is essential. Experience with Twilio (SMS, Voice, Chat) and its APIs is a must. Strong knowledge of Cisco CVP Call Studio and ICM scripting is also necessary. Familiarity with integrating contact center platforms with CRMs like Salesforce and HubSpot is preferred. Understanding of call flows, CTI, agent desktop customization, and contact center data structures is important. Preferred skills for this role include experience with Salesforce Service Cloud Voice and Agent Desktop APIs, working knowledge of Calabrio reporting and transcription APIs, familiarity with contact center AI tools (e.g., speech analytics, chatbots, NLP engines), background in Agile or DevOps environments with CI/CD experience, and strong documentation and communication skills for technical and non-technical stakeholders.,

JD: AI Engineer, Voice AI Startup (Hybrid-Bengaluru) Job Overview Budget: ₹25–30 LPA (Annual CTC) Company: Voice AI Startup Location: Bengaluru Experience: Minimum 2+ years of hands-on experience in speech-centric ML (ASR, NLU, TTS) Reports to: CEO/Co-Founder Job Type: Hybrid (3 Days from Office) About the Client GoodHiresOnly has retained as hiring partner by an early-stage Startup in Voice AI , building next-gen AI Voice Agents through its no-code Voice AI Studio. Their solutions power enterprises in healthcare, finance, recruitment, and non-profits, making voice technology accessible, scalable, and inclusive. Supported by Techstars, Microsoft, UNICEF, and GSMA, and their leadership team brings deep expertise from Stanford, Microsoft, IBM, and Uber. Role Summary We are seeking a hands-on AI Engineer with deep expertise in speech-centric machine learning to join our core technical team. You will design, build, and optimize scalable, multi-tenant voice AI systems—owning projects from research and prototyping through to production deployment and continuous improvement. You’ll work closely with technical leadership and collaborate with product, backend, and frontend engineers. Key Responsibilities Architect, develop, and deploy speech-centric ML models (ASR, NLU, TTS) for real-time, production use-cases Optimize AI pipelines for low latency, reliability, and scalability Build and maintain multi-tenant architectures, managing client-specific configurations and deployments Integrate agentic frameworks and external tools/APIs into conversational AI workflows Implement and improve voice activity detection, turn-taking, and session management in live systems Collaborate with engineers across the stack to deliver seamless AI integrations Conduct rigorous testing and stress-testing of voice agents in noisy, real-world scenarios Fine-tune models using large-scale audio datasets; generate and clean synthetic data as needed Monitor and evaluate model performance using relevant metrics (latency, accuracy, quality) Stay up-to-date with the latest AI research, tools, and best practices; proactively bring new ideas to the team Contribute to developer documentation and technical reports Minimum Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Total 5+ years of experience as Software Engineer with at least 2+ years of hands-on experience in speech-centric machine learning (ASR, NLU, TTS) and transformer-based models. Proficient in Python and at least one major ML framework (TensorFlow, PyTorch) Real-world experience deploying ML models to production for real-time audio/voice Strong understanding of agentic/conversational AI architectures Experience with prompt engineering and integrating external APIs/tools with LLMs Track record of optimizing AI pipelines for low latency and reliability Experience with cloud/MLOps (AWS/Azure/GCP, CI/CD, Docker, Kubernetes) Familiarity with telephony/voice-based solutions (Twilio, WebRTC, etc.) Comfortable working in a fast-paced, early-stage startup environment Excellent communication skills and ability to document technical decisions Candidates who have worked with or similar companies like Sarwam AI, Futwork, Olive AI, Convin, Yellow.ai, Uniphore, Observe.AI, Skit.ai, Gnani.ai and RaftLabs will be preferred. Preferred Qualifications Experience with multi-tenant or scalable AI architectures Experience with large-scale audio datasets and synthetic data generation Prior exposure to developer documentation and technical writing Why Join? Opportunity to work at the forefront of voice AI with a high-ownership, high-impact role Collaborative, intellectually curious, and mission-driven team Exposure to cutting-edge research and real-world deployment at scale Competitive compensation for the right candidate Note: This job description outlines the general nature and scope of work for this role. It is not an exhaustive list of all duties, responsibilities, or qualifications required of employees in this position. For any further queries, get in touch with us at faisal@goodhiresonly.com

About Us ConsultCraft Inc. is a multi-national technology company committed to innovation and excellence. We’re hiring a Full Stack Developer with expertise in React Native and Node.js for a 3-month contract role, with the potential to transition into a full-time position with our Indian entity – Anviga Pvt. Ltd. This role focuses on building and scaling cross-platform mobile applications and backend services to power our native marketplace solution. Core Responsibilities Lead the end-to-end development of a cross-platform marketplace app using React Native for both Android and iOS. Build and maintain scalable backend services and REST APIs using Node.js and Express.js . Implement core features such as user authentication , real-time chat , video calling , push notifications , and payment workflows . Optimize app performance , ensure robust error handling , and maintain high reliability across devices. Integrate and manage third-party services including video communication SDKs (e.g., Twilio, Agora). Collaborate with cross-functional teams (design, product, QA) to ensure alignment with project milestones and goals. Conduct regular code reviews , enforce best practices , and maintain high code quality standards . Deliver status updates and provide technical guidance throughout the development lifecycle. Basic Requirements Strong hands-on experience with React Native , including navigation, hooks, and integration with native modules. Proficiency in Node.js and building RESTful APIs using Express.js . Experience integrating third-party services/APIs such as Twilio, Firebase, Stripe, or Agora. Experience implementing real-time communication features like video and voice calling . Familiarity with state management tools (e.g., Redux, Context API). Solid understanding of database management with SQL (e.g., PostgreSQL, MySQL) or NoSQL (e.g., MongoDB). Experience with Git , branching strategies, and remote collaboration tools. Strong knowledge of authentication , data encryption , and general application security principles. Excellent problem-solving, debugging, and analytical skills. Basic Qualifications Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience). 2–4 years of experience as a full stack mobile developer . Proven experience delivering and publishing React Native apps to Google Play and Apple App Store. Experience working in remote teams and managing deadlines independently. Strong communication and collaboration skills. Ideal Candidate Passionate about building high-impact mobile products in a fast-paced startup environment. Takes ownership and works independently with a strong sense of accountability. Enthusiastic about learning and adopting new tools, libraries, or frameworks. Strong attention to detail and commitment to clean, maintainable code . Experience with AWS , Firebase, or other cloud services is a strong plus. Exposure to CI/CD pipelines and DevOps practices is beneficial. Details Duration: 3 months (Contract) Start Date: August 1, 2025 – October 31, 2025 Location: Remote (must be based in India ) Engagement: 40 hours per week ConsultCraft Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Buscamos un/a integrador/a de sistemas . Alguien que entienda de conexiones, flujos, lógica. Un/a tejedor/a de automatizaciones. Make, N8N, Twilio, GPT-4, APIs, webhooks, V0, CRMs… No hace falta que lo sepas todo. Pero sí que sepas resolver. 📍Remoto | Tiempo completo | Esto va en serio Somos Raise Labs. No vendemos software. Creamos sistemas que respiran. Automatizamos clínicas e inmobiliarias. WhatsApp, llamadas, bots de voz, seguimiento automático, flujos de venta. Todo conectado. Todo en marcha. La visión ya está. El mapa ya está. Faltas tú, el ejecutor. Lo que harás • Montar estructuras en Make/N8N con lógica de negocio real • Integrar APIs y herramientas nuevas sin miedo • Implementar procesos completos: atención, ventas, seguimiento, alertas • Traducir visión en sistema • Aprender, adaptarte, ejecutar Lo que buscamos • Curiosidad técnica + hambre de construir • Capacidad de moverte entre herramientas y APIs • Proactividad: no esperes instrucciones paso a paso • Conocer Make, N8N, Zapier, Twilio o al menos tener hambre de dominarlos • Saber programar (un poco o mucho) suma, pero no es obligatorio • Si vienes del mundo no-code pero ya no te basta, este es tu sitio Si esto te hace ruido por dentro, mándame mensaje. Si no, probablemente no eres tú. #automation #integrations #nocode #lowcode #twilio #gpt4 #startuplife #raiselabs #techhiring #make #n8n #wearebuilding

We’re Hiring: Full Stack Developer (Backend-Focused) – Microservices | Cloud | Kotlin/Java | AWS Join our growing team as a Full Stack Developer , where you’ll build scalable, cloud-native solutions for high-impact projects. What We’re Looking For: Strong background in Microservices Architecture and Cloud platforms (preferably AWS ) Backend expertise in Kotlin/Java (Spring) or Ruby Hands-on experience with databases like PostgreSQL, ScyllaDB/Cassandra, MongoDB, Redis, Elasticsearch Solid understanding of DevOps practices : CI/CD, observability ( Dynatrace, Grafana, OpenTelemetry ), Docker/Kubernetes Passion for automated testing , writing clean , secure code Some exposure to frontend technologies – React , TypeScript/JavaScript Bonus : Experience with Twilio APIs

Flagright offers exciting career growth opportunities for motivated individuals looking to take the next step in their careers. If you are highly driven, enthusiastic, and seeking an exciting opportunity to join an early-stage startup, we want to hear from you. 🛠 You will Analyze data and gather insights to identify trends, patterns, and opportunities for enhancing functionality and user experience. Participate in customer meetings to identify customer requirements and pain points to scope new features and improvements. Participate in customer channels to announce new features, identify issues, keep customers updated regarding their queries and ensure a positive customer experience Work closely with stakeholders to gather requirements, prioritize feature enhancements, and translate customer needs into actionable product requirements. Assist in creating comprehensive documentation, training materials, and product guides to facilitate seamless onboarding and usage of the product. Conduct periodic check-in meetings with customers and guide them through the product to ensure better understanding and ease of use. Identify process gaps and propose innovative solutions to optimize operational efficiency and effectiveness. Contribute to the overall operational excellence of the product by streamlining workflows and implementing best practices. Collaborate with engineering teams to drive product enhancements, bug fixes, and ensure timely delivery of product updates. Monitor key performance indicators (KPIs) to assess the success and impact of product operations, making data-driven recommendations for improvement. Continuously evaluate user feedback, conduct user research, and incorporate insights to enhance the product's usability and customer satisfaction. CSMs at Flagright do not have commercial responsibilities or quotas. 🙌 Your profile High IQ and EQ. Have love for tech and capitalism. Strong taste for aesthetics and attention to detail. High agency and low ego. Based in Bangalore and willing to relocate to Singapore. Relocation is supported. This is a in-office, no remote position. 2-5 years of experience as a Product Operations Analyst or a similar role in operations or risk. Excellent written and verbal communication skills in English are essential for effective customer interactions. Proficiency in using data analysis tools and techniques to identify trends, patterns, and opportunities for optimizing product operations. Familiarity with product lifecycle management principles and methodologies. Experience working with cross-functional teams, such as product management, engineering, marketing, and customer support. Knowledge of product management frameworks and methodologies is desirable. Familiarity with project management tools and software for planning, tracking, and collaborating on projects. Demonstrated ability to work independently, take ownership of tasks, and meet deadlines consistently. Continuous learning mindset, keeping up with industry trends and best practices in product operations and management. Travel flexibility for customer meetings or team gatherings, as needed. 💯 Preferred Qualifications Understanding of anti-fraud, anti-money laundering, or compliance domains. Previous experience in a product-focused role within the fintech industry. Ability to communicate clearly and effectively with internal stakeholders and customers to understand their needs and translate them into product requirements. Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS. Familiarity with risk management principles and methodologies, specifically related to product operations. Understanding of sanctions screening processes and familiarity with industry-standard sanction lists. Knowledge of data privacy regulations and practices related to handling sensitive financial information. Familiarity with customer support systems and workflows to ensure smooth integration of product operations with customer service processes. Experience with implementing and optimizing key performance indicators (KPIs) to measure the success and impact of product operations. Ability to stay updated with industry trends and advancements in fintech, product management, and operational excellence. 🤗 Benefits Get equity from day 1 at a Y Combinator startup. Do something meaningful; help stop human trafficking, money laundering, and terrorism financing. Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, Twilio, and Palantir. Fast growth position with a lot of responsibilities, hard work, and no work-life balance. Great career development opportunities in a fast-growing early-stage startup. Enjoy a low-bureaucracy environment, minimal meetings, and an asynchronous communications culture. Experience an international work culture in a flat organizational structure. ⚠️ Before you apply We do not recommend you apply if you aren't interested in pushing yourself and growing rapidly. At Flagright, we maintain an extremely high bar for all team members. We conduct performance evaluations focusing on honesty and fairness, not kindness.

Visit.org is looking for a passionate and ambitious Nonprofit Experience & Partnership Manager, India to join our remote team. The Nonprofit Experience & Partnership Manager will lead the expansion of our network of partner nonprofits and social ventures in India, and work closely with them to design and build high-quality social impact experiences. The right candidate will have an entrepreneurial spirit, extreme passion for our mission, and the energy and discipline to come in and be a builder in a start-up tech environment. Please note: This remote role is a contract position (40 hours/week, 8 hours/day invoiced monthly). This role is based in India and requires availability during standard local business hours with flexibility to accommodate overlap with the U.S. East Coast hours Tues-Thurs for team coordination and company-wide meetings. What Motivates Us There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We're driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. When You Join the Team You'll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we're building this thing together. You'll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world About Visit.org: Enterprises are struggling to adapt to the increasing demand from their employees to work in socially accountable workplaces while adjusting to the business transformation of hybrid workflows. Visit.org is an enterprise SaaS company delivering purpose for a more engaged workforce. With its proprietary content across 90+ countries, Visit.org is providing the infrastructure and content for purpose-driven employee and client engagement. Some of our customers include Colgate, ADP, IBM, Adobe, Twilio, Twitch, Nielsen, and others. Responsibilities: Lead the process of researching, recruiting, and onboarding prospective partner nonprofits and social ventures Develop, implement, and oversee project plans for large-scale recruitment and experience-building initiatives, managing and coordinating team members' efforts Cultivate, maintain, and strengthen relationships with premium partner organizations, acting as the primary senior liaison between them and Visit.org. Deliver enhanced support to ensure partner satisfaction Leverage data and technology tools to optimize recruitment and partnership-building efforts. Support constant improvement of data systems and processes Collaborate closely with partner organizations to co-design and co-build social impact experiences, prioritizing high-quality output and tangible social impact. Incorporate feedback to continuously improve these experiences Spearhead the process of preparing NPOs to host high-quality events by providing robust onboarding, training, and communications strategies. Facilitate preparedness of your portfolio of NPOs to offer best-in-class experiences Oversee the use and management of Salesforce or other tech platforms, ensuring that records are rigorously maintained and data is effectively utilized. Maintain data and records for your portfolio of NPOs and experiences Lead cross-functional project teams in executing and/or process-building tasks for experiences, event delivery, organization training, payments, and more Develop and maintain an extensive knowledge base of partner organizations, experiences, and offerings in the assigned region/portfolio Assist to identify, monitor, and analyze key metrics and KPIs. Contribute significantly to the ideation, design, and implementation of new systems and processes to streamline operations. Support with ideas for how we can improve team's scalability Manage associates, overseeing their work for accuracy and quality, while fostering an environment conducive to training, coaching, and professional development Requirements 5+ years of experience working in the nonprofit sector, with a demonstrated focus on recruiting and experience-building 3+ years of client-facing experience, preferably with nonprofits, showcasing strong relationship-building capabilities and retention strategies Profound understanding of the unique needs of nonprofits and a deep passion for our mission Proven experience in leading projects, managing people, and nurturing talent Proficiency in data management; prior experience with Hubspot or other CRM software Excellent verbal and written communication skills, with the ability to convey complex concepts to diverse audiences Comfortable in a leadership role within a fast-paced, demanding startup environment Proactive with robust problem-solving abilities, capable of prioritizing and managing a variety of tasks and projects Eager to learn, grow, and lead within a collaborative team and work seamlessly with cross-functional teams Demonstrated experience in process improvement and system implementation, contributing to operational efficiency Experience working in a fast-paced startup environment Passion for our mission and the desire to make an impact in the world through technology Please note: This remote role is a contract position (40 hours/week, 8 hours/day invoiced monthly). This role is based in India and requires availability during standard local business hours with flexibility to accommodate overlap with the U.S. East Coast hours Tues-Thurs for team coordination and company-wide meetings. Benefits How we care Competitive pay Mission-aligned company events/volunteering Inclusive, exciting start-up culture Accelerated career & personal growth Culture Club and more!

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Title: Software Engineer, Integrations, Advanced Apps Company Description: Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers Position Description: The Okta platform provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. We are looking for an experienced Software Engineer to work on our Advanced Apps team with focus on enhancing and managing connectors to SaaS applications e.g., Workday, Salesforce, GCP, AWS, etc. They will work closely with the Lifecycle Management (LCM) team that provides a platform for automating Joiner, Mover, Leaver processes. The Connectors allow customers the flexibility to Import and Provision identity and entitlements to their SaaS applications. This role is to build, design solutions, and maintain our connectors to match application’s features and for scale. Job Duties and Responsibilities: Work with senior engineering team in major development projects, design and implementation Interface with cross-functional teams (Architects, QA, Product, Technical Support, Documentation, and UX teams) to understand application specific protocols and build connectors Analyze/Refine Requirements with Product Management. Quick prototyping to validate scale and performance. Design & Implement features with functional and unit tests along with monitoring and alerts Conduct code reviews, analysis and performance tuning Work with QA team to outline and implement comprehensive test coverage for application specific features Troubleshooting and support for customer issues and debugging from logs (Splunk, Syslogs, etc.) Provide technical leadership and mentorship to more junior engineers Required knowledge, skills, and abilities: The ideal candidate is someone who is experienced building software systems to manage and deploy reliable and performant infrastructure and product code at scale on a cloud infrastructure 2+ years of Software Development in Java, preferably significant experiences with SCIM and Spring Boot. 1+ years of development experience building services, internal tools and frameworks Deep understanding of infrastructure level technologies: caching, stream processing, resilient architectures Experience with RESTful APIs and SOAP apis. Ability to work effectively with distributed teams and people of various backgrounds Lead and mentor junior engineers. Nice to haves: Experience with server-side technologies including caching, asynchronous processing, and multi-threading. Experience in TDD. Experience with UI development or javascript frameworks Knowledge of Identity and Access Management protocols and technologies: OAuth, OpenID Connect, SAML, SCIM Education and Training: B.S. Computer Science or related field What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

Responsibilities: Design & Development: Design, develop, and maintain high-performance, scalable, and secure backend applications using Node.js. Build and integrate communication functionalities using various Twilio APIs (Programmable SMS, Voice, WhatsApp API, Flex, Verify, etc.). Implement Twilio webhooks and TwiML to handle incoming calls, messages, and other communication events. Develop RESTful APIs for internal and external consumption. System Integration: Integrate Twilio-powered communication features with existing internal systems (CRM, databases, external APIs). Work on authentication and authorization mechanisms for Twilio interactions. Code Quality & Best Practices: Write clean, modular, well-documented, and testable code following best practices for Node.js and Twilio development. Participate actively in code reviews to ensure code quality, performance, and adherence to coding standards. Troubleshooting & Optimization: Identify and resolve complex technical issues related to Node.js applications and Twilio integrations. Optimize application performance, scalability, and reliability for high-volume communication flows. Collaboration & Communication: Collaborate closely with product managers, UI/UX designers, and other engineering teams (frontend, QA, DevOps) to define requirements and deliver end-to-end solutions. Clearly communicate technical concepts and solutions to both technical and non-technical stakeholders. Monitoring & Maintenance: Implement monitoring and logging for Twilio interactions and Node.js services. Contribute to the continuous improvement of our communication infrastructure. Stay Updated: Stay abreast of the latest Node.js advancements, Twilio features, and communication technology trends to propose and implement innovative solutions. Required Qualifications: Experience: [X-Y] years of professional experience as a Backend Developer with a strong focus on Node.js. (e.g., "3-5 years") Node.js Expertise: Proficient in Node.js and its core principles, including asynchronous programming, event loop, and streams. Frameworks: Hands-on experience with popular Node.js frameworks (e.g., Express.js, NestJS, Koa). Twilio Integration: Demonstrable experience integrating and working extensively with Twilio APIs (SMS, Voice, WhatsApp, Verify, etc.), TwiML, and webhooks. Databases: Strong working knowledge of relational (e.g., PostgreSQL, MySQL) and/or NoSQL databases (e.g., MongoDB, DynamoDB). API Design: Experience designing and implementing robust RESTful APIs. Version Control: Proficiency with Git and modern development workflows. Testing: Experience with writing unit, integration, and end-to-end tests for Node.js applications. Problem-Solving: Excellent analytical and problem-solving skills with a keen eye for detail. Communication: Strong verbal and written communication skills in English.

Job Title: Digital Marketer & Social Media Specialist Job Location: Jhandewalan, New Delhi Job Type: Full-Time - Work from Office How to Apply: Interested candidates should submit their resume to hr@yogesher.com or WhatsApp +91-9310472822 Job Summary: We are seeking a creative and results-driven Digital Marketer Specialist to join our dynamic marketing team. This individual will play a key role in developing, implementing, and managing our online marketing campaigns, including social media, email, SMS, and other digital channels, to drive brand awareness, engage with our target audience, and increase conversions. Key Responsibilities: Digital Marketing: Campaign Strategy & Execution: Develop and execute digital marketing campaigns across multiple channels (email, SMS, PPC, display ads, SEO/SEM, etc.) to achieve marketing objectives. SMS Campaigns: Plan, design, and execute SMS marketing campaigns to engage customers, promote offers, and drive traffic to landing pages or stores. Ensure compliance with SMS marketing regulations (e.g., TCPA, GDPR). PPC Management: Manage Google Ads, Facebook Ads, and other paid media campaigns, ensuring effective targeting, budget allocation, and ROI analysis. Email Marketing: Design and execute email campaigns, including segmentation, A/B testing, and performance tracking. Analytics & Reporting: Use tools like Google Analytics, SEMrush, and others to track and analyze the performance of campaigns, providing regular reports and recommendations for improvements. Content Marketing: Assist in creating and curating engaging content for digital platforms (blogs, infographics, videos, etc.) that aligns with the company’s voice and goals. Social Media Management: Social Media Strategy: Develop and execute social media strategies to enhance brand awareness, engagement, and community building across platforms such as Facebook, Instagram, LinkedIn, Twitter, TikTok, etc. Content Creation & Scheduling: Create, curate, and schedule compelling social media posts (text, images, videos) that resonate with the target audience. Community Engagement: Monitor social media channels, respond to comments/messages, and engage with followers to foster relationships and build brand loyalty. Trend Analysis: Stay up to date with the latest social media trends, tools, and best practices, ensuring the brand remains innovative and relevant. Social Media Advertising: Plan, execute, and optimize paid social campaigns to meet key performance indicators (KPIs). Skills & Qualifications: Proven Experience: 2+ years of experience in digital marketing, social media management, and SMS marketing, ideally within the US Healthcare Industry. SMS Marketing Knowledge: Familiarity with SMS campaign platforms (e.g., Twilio, Simple Texting) and best practices. Social Media Expertise: In-depth knowledge of social media platforms (Facebook, Instagram, LinkedIn, Twitter, TikTok, etc.) and best practices for each. Content Creation: Strong skills in content writing, graphic design, and video creation/editing (using tools like Adobe Creative Suite, Canva, etc.). Digital Advertising: Proficient in managing PPC campaigns on Google Ads, Facebook Ads, Instagram Ads, etc. Analytical Skills: Strong ability to analyze data and use insights to optimize campaigns. Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex ideas engagingly and understandably. Time Management: Strong organizational and multitasking skills to manage multiple projects and deadlines effectively. How to Apply: Interested candidates should submit their resume to hr@yogesher.com or WhatsApp +91-9310472822

Who we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty. At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences. As a Product Support Engineer in Acqueon you will need. Understand omni channel communication technologies and their role in the contact center 2+ Years of experience as a product support engineer. Good listening and comprehension skills. Quick on your feet while consultatively working with the end customer to implement the solution A natural ability to dig in and resolve technical issues in structured manner Have a commitment to excellence in taking care of our customers and expect the same from others Windows operating systems, MS SQL, IIS, Hands-on experience on Log analysis, troubleshooting Familiarity with IP Networking, SQL, and Rest APIs, Linux Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys Previous experience with outbound contact center products is a plus Key Skills: Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis

Job Title: Customer Support Manager Department: Customer Experience Location: Hyderabad Reporting To: Head of Operations / Founders' Office Type: Full-Time Job Overview: We are seeking a dynamic and forward-thinking Customer Support Manager to lead our customer support function in a lead-based, digitally driven business environment . The ideal candidate will have a strong track record in managing modern support operations and be passionate about leveraging technology and automation to enhance the customer experience. This role requires a strategic mindset, digital-first thinking, and a deep understanding of tools and platforms that enable scalable, responsive, and efficient support . Roles and Responsibilities 1. Strategic Leadership & Customer Support Operations Lead the entire customer support function, ensuring prompt and efficient handling of all customer interactions across channels (email, chat, calls, WhatsApp, social media). Develop and implement support strategies aligned with company goals—especially focused on lead-to-conversion journey and post-conversion support. Act as the voice of the customer within the organization, advocating for user needs and service improvements. 2. AI-Powered Support and Automation Drive the implementation and ongoing improvement of AI-driven support tools, including: Chatbots for instant query resolution. Ticket classification and auto-routing. Response templates and predictive typing tools. Integrate automation workflows to reduce manual intervention and resolution time. 3. Self-Service Infrastructure Build and maintain a centralized Knowledge Base, FAQs, and self-help articles to empower customers and reduce ticket volume. 4. Technology & Tools Integration Identify, evaluate, and manage customer support tools such as: Helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) CRM systems (e.g., Zoho, Salesforce, HubSpot) Communication platforms (e.g., Twilio, WhatsApp Business API) Work with IT/Product teams to integrate support tools with lead management systems, order tracking, and user data to provide personalized and contextual support. 5. Data-Driven Decision Making Define and track KPIs such as: First Response Time (FRT) Average Resolution Time (ART) Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Ticket Deflection Rate via self-service Generate weekly/monthly reports with actionable insights and share them with leadership and relevant stakeholders. Use analytics to detect trends, recurring issues, and improvement opportunities. 6. People Management & Development Recruit, train, and manage a team of customer support agents and team leads. Define SOPs and escalation matrices to streamline processes. Conduct regular performance reviews, feedback sessions, and upskilling programs. Foster a customer-first, empathetic, and digitally mature team culture. Escalation & Issue Management Personally handle and resolve high-priority or escalated cases. Coordinate with internal departments (Tech, Operations, Design, etc.) to ensure quick resolution of complex issues. Proactively flag and help resolve root causes of systemic support issues. Customer Journey and Lifecycle Support Map the customer journey in lead-based business scenarios: Pre-sale inquiry Post-purchase onboarding Service follow-up Loyalty and re-engagement Ensure tailored support at each stage of the funnel to improve conversion and retention. 9. Cross-Department Collaboration Collaborate with: Marketing: to feed back customer insights and FAQs for campaigns. Sales: to close warm leads with the help of timely support. Operations & Tech: to solve real-time fulfillment issues and backend errors. 10. Process Improvement & Innovation Conduct regular audits of support workflows to identify bottlenecks. Benchmark against industry standards and bring in new-age solutions to stay ahead. Recommend and implement process improvements to elevate customer experience. Requirements: Educational & Professional Qualifications Bachelor’s Degree in Business, IT, Communication or a relevant field. MBA or Postgraduate degree (preferred). Experience 5–8 years of progressive experience in Customer Support/Success roles, preferably in a digital-first or lead-based business. Proven experience in managing AI-based customer service tools and ticketing platforms like Freshdesk, Zendesk, Intercom, Gorgias, etc. Skills & Competencies Strong understanding of CRM systems, customer lifecycle, and support metrics. Demonstrated ability to implement or optimize self-service solutions (chatbots, help articles, ticket routing). Analytical skills with comfort using dashboards and reporting tools (e.g., Power BI, Data Studio). Excellent verbal and written communication skills. Empathetic and customer-first attitude with bias toward action and resolution. Ability to work in a fast-paced startup environment with minimal supervision. ⭐ Preferred Experience (Good to Have): Experience in D2C, fashion-tech, or service-based startups. Hands-on with WhatsApp Business API, Twilio, or SMS automation tools. Understanding of lead management systems and funnel tracking. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Current Salary? Experience: Customer support: 6 years (Required) Language: Telugu (Required) English (Required) Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 7032228182

Experience Level: 1–2 Years Location: Remote (Work from Anywhere) Job Type: Full-Time About the Role: We are seeking a motivated and detail-oriented Automation Engineer to join our remote team. The ideal candidate will have 1–2 years of hands-on experience in automation testing, with strong proficiency in Python and Selenium . You will be responsible for designing, developing, and maintaining automated test scripts to ensure the quality and reliability of our software products. Key Responsibilities: Develop and maintain automated test scripts using Python and Selenium with Java. Collaborate with QA, development, and product teams to understand requirements and ensure test coverage. Execute automated test suites and analyze results to identify issues. Maintain and enhance test frameworks and tools. Participate in code reviews and contribute to continuous improvement initiatives. Document test cases, procedures, and results. Required Qualifications: Bachelor’s degree in computer science, Engineering, or related field. 1–2 years of experience in automation testing. Proficiency in Python and Selenium WebDriver with Java . Knowledge of Robot Framework is a big plus. Familiarity with test frameworks such as PyTest or unittest. Understanding of CI/CD pipelines and version control systems (e.g., Git). Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Preferred Qualifications: Experience testing in cloud environments (AWS, Azure) Experience of Telephony (contact centers, Twilio, sipp , SBCs) Knowledge of API testing tools (e.g., Postman, REST Assured). Exposure to Agile/Scrum methodologies. Benefits: Flexible remote work environment. Competitive salary and performance bonuses. Health and wellness benefits. Learning and development opportunities. Collaborative and inclusive team culture.

Job Title: Customer Support Manager Department: Customer Experience Location: Hyderabad Reporting To: Head of Operations / Founders' Office Type: Full-Time Job Overview: We are seeking a dynamic and forward-thinking Customer Support Manager to lead our customer support function in a lead-based, digitally driven business environment . The ideal candidate will have a strong track record in managing modern support operations and be passionate about leveraging technology and automation to enhance the customer experience. This role requires a strategic mindset, digital-first thinking, and a deep understanding of tools and platforms that enable scalable, responsive, and efficient support . Roles and Responsibilities 1. Strategic Leadership & Customer Support Operations Lead the entire customer support function, ensuring prompt and efficient handling of all customer interactions across channels (email, chat, calls, WhatsApp, social media). Develop and implement support strategies aligned with company goals—especially focused on lead-to-conversion journey and post-conversion support. Act as the voice of the customer within the organization, advocating for user needs and service improvements. 2. AI-Powered Support and Automation Drive the implementation and ongoing improvement of AI-driven support tools, including: Chatbots for instant query resolution. Ticket classification and auto-routing. Response templates and predictive typing tools. Integrate automation workflows to reduce manual intervention and resolution time. 3. Self-Service Infrastructure Build and maintain a centralized Knowledge Base, FAQs, and self-help articles to empower customers and reduce ticket volume. 4. Technology & Tools Integration Identify, evaluate, and manage customer support tools such as: Helpdesk platforms (e.g., Zendesk, Freshdesk, Intercom) CRM systems (e.g., Zoho, Salesforce, HubSpot) Communication platforms (e.g., Twilio, WhatsApp Business API) Work with IT/Product teams to integrate support tools with lead management systems, order tracking, and user data to provide personalized and contextual support. 5. Data-Driven Decision Making Define and track KPIs such as: First Response Time (FRT) Average Resolution Time (ART) Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Ticket Deflection Rate via self-service Generate weekly/monthly reports with actionable insights and share them with leadership and relevant stakeholders. Use analytics to detect trends, recurring issues, and improvement opportunities. 6. People Management & Development Recruit, train, and manage a team of customer support agents and team leads. Define SOPs and escalation matrices to streamline processes. Conduct regular performance reviews, feedback sessions, and upskilling programs. Foster a customer-first, empathetic, and digitally mature team culture. Escalation & Issue Management Personally handle and resolve high-priority or escalated cases. Coordinate with internal departments (Tech, Operations, Design, etc.) to ensure quick resolution of complex issues. Proactively flag and help resolve root causes of systemic support issues. Customer Journey and Lifecycle Support Map the customer journey in lead-based business scenarios: Pre-sale inquiry Post-purchase onboarding Service follow-up Loyalty and re-engagement Ensure tailored support at each stage of the funnel to improve conversion and retention. 9. Cross-Department Collaboration Collaborate with: Marketing: to feed back customer insights and FAQs for campaigns. Sales: to close warm leads with the help of timely support. Operations & Tech: to solve real-time fulfillment issues and backend errors. 10. Process Improvement & Innovation Conduct regular audits of support workflows to identify bottlenecks. Benchmark against industry standards and bring in new-age solutions to stay ahead. Recommend and implement process improvements to elevate customer experience. Requirements: Educational & Professional Qualifications Bachelor’s Degree in Business, IT, Communication or a relevant field. MBA or Postgraduate degree (preferred). Experience 5–8 years of progressive experience in Customer Support/Success roles, preferably in a digital-first or lead-based business. Proven experience in managing AI-based customer service tools and ticketing platforms like Freshdesk, Zendesk, Intercom, Gorgias, etc. Skills & Competencies Strong understanding of CRM systems, customer lifecycle, and support metrics. Demonstrated ability to implement or optimize self-service solutions (chatbots, help articles, ticket routing). Analytical skills with comfort using dashboards and reporting tools (e.g., Power BI, Data Studio). Excellent verbal and written communication skills. Empathetic and customer-first attitude with bias toward action and resolution. Ability to work in a fast-paced startup environment with minimal supervision. ⭐ Preferred Experience (Good to Have): Experience in D2C, fashion-tech, or service-based startups. Hands-on with WhatsApp Business API, Twilio, or SMS automation tools. Understanding of lead management systems and funnel tracking. Job Types: Full-time, Permanent Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Leave encashment Life insurance Provident Fund Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your Current Salary? Experience: Customer support: 6 years (Required) Language: Telugu (Required) English (Required) Hindi (Required) Location: Gachibowli, Hyderabad, Telangana (Required) Willingness to travel: 25% (Required) Work Location: In person Speak with the employer +91 7032228182

A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge. As part of our Analytics and Insights Consumption team, you’ll analyze data to drive useful insights for clients to address core business issues or to drive strategic outcomes. You'll use visualization, statistical and analytics models, AI/ML techniques, Modelops and other techniques to develop these insights. Years of Experience: Candidates with 4+ years of hands on experience Must Have Internal & External stakeholder management Familiarity with the CCaaS domain, CCaaS Application Development , contact center solution design & presales consulting. In-depth knowledge of CCaaS platforms like MS DCCP, Amazon Connect, NICECXOne, Genesys Cloud , Cisco Webex CC, Cisco HCS, UCCE/PCCE etc., including their architecture, functionalities, and application development, integration capabilities Governance & communication skills Hands-on configuration of Gen AI, LLM to be built on top of CCaaS platforms/Domain (MS DCCP, Amazon Connect, Genesys Cloud/NICE CX) includes, Develop and implement generative AI models to enhance customer interactions, including chatbots, virtual agents, and automated response systems. Speech scientist & speech, conversational fine-tuning (grammar & pattern analysis) Collaborate with stakeholders to identify business needs and define AI-driven solutions that improve customer experiences. Analyze existing customer service processes and workflows to identify areas for AI integration and optimization. Create and maintain documentation for AI solutions, including design specifications and user guides. Monitor and evaluate the performance of AI models, making adjustments as necessary to improve accuracy and effectiveness. Stay updated on the latest advancements in AI technologies and their applications in customer service and contact centers. Conduct training sessions for team members and stakeholders on the use and benefits of AI technologies in the contact center. Understanding of the fundamental ingredients of enterprise integration including interface definitions and contracts; REST APIs or SOAP web services; SQL,MY SQL, Oracle , PostgreSQL , Dynamo DB, S3, RDS Provide effective real time demonstrations of CCaaS & AI (Bots) platforms High proficiency in defining top notch customer facing slides/presentations Gen AI,LLM platforms MUST have technologies includes Copilot, Copilot Studio, Amazon Bedrock, Amazon Titan, Sagemaker, Azure OpenAI, Azure AI Services, Google Vertex AI, Gemini AI. Proficiency in data visualization tools like Tableau, Power BI, Quicksight and others Nice To Have Experience in CPaaS platforms (Twilio, Infobip) for synergies between Communication Platform As A Service & Contact Center As a Service Understanding of cloud platforms (e.g., AWS, Azure, Google Cloud) and their services for scalable data storage, processing, and analytics Work on high velocity Presales solution consulting engagements (RFP, RFI, RFQ) Define industry specific use cases (BFS & I, Telecom, Retail, Manlog etc) Work on high volume presales consulting engagements including solution design document definition, commercial construct (CCaaS) Defining Business Case

Who We Are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio. Join the team as our next Technical Support Engineer 3 on Twilio’s Programmable Voice Support Team. About The Job Twilio is looking for new Technical Support Engineers to join our APAC Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. Responsibilities In this role, you will: Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat). Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues. Speak with customers in order to guide them through the development of their voice application. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom. Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards. Work with your manager to surface customer problems and assist in process betterments. Twilio operates a 24x7 support model so the ability to work weekends and holidays (as needed) may be required. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required 4 to 7 years of experience in a client-facing, technical role. Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark). 1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX. Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own. Ability to advise on improvements for the Voice product. Ability to make sound decisions quickly and efficiently. Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties. Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions. Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC. Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position. You will help customers solve their technical challenges through tickets, phone calls, and chat conversations You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need. Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30am am to 3:30 pm India standard time. Desired Excellent written and verbal communication skills. Previous experience or knowledge of Twilio products. Previous experience with IP-PBX configuration. Previous experience with JIRA, Zendesk, or similar ticketing systems. Location This position would be located in remote India (Karnataka, Maharashtra, Tamil Nadu, Telangana & Delhi) What We Offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Leadership & Strategy Define and lead the voice implementation and solution delivery strategy across enterprise CCaaS and CPaaS customers. Build, mentor, and scale a high-performing team of implementation specialists, voice engineers, and solution consultants. Collaborate with Product, Sales, Engineering, and Customer Success to ensure seamless execution from pre-sales to post-implementation. Solution Design & Technical Oversight Oversee the design and delivery of complex voice solutions, including SIP trunking, PSTN connectivity, call routing architecture, and global number management. Serve as a senior voice SME, guiding teams on best practices in telephony, IVR, QoS, failover, and multi-region deployments. Ensure all solutions are compliant with industry standards and regulations (e.g., STIR/SHAKEN, E911, CALEA, GDPR/CCPA). Customer Delivery Excellence Drive consistent, scalable, and repeatable implementation methodologies to ensure on-time, on-budget delivery. Partner with key enterprise customers to define success criteria, manage executive expectations, and resolve escalations. Champion a customer-first culture throughout the implementation lifecycle, ensuring high NPS and long-term retention. Process Optimization & Tooling Standardize documentation, project plans, QA checklists, and go-live processes across the implementation team. Qualifications: Required: 12+ years of experience in telecommunications, cloud communications, or contact center technology, with 2–4 years in a leadership role. Proven experience delivering enterprise-grade CCaaS/CPaaS or voice infrastructure solutions globally. Deep understanding of SIP, RTP, VoIP, SBCs, DID provisioning, porting, and regulatory compliance. Strong background in leading customer-facing technical teams (implementations, professional services, or technical consulting). Executive presence and ability to engage directly with senior-level stakeholders and enterprise clients. Travel to customer sites may be required occasionally. Strongly Preferred: Experience with major platforms (e.g., Twilio, Five9, Genesys Cloud, NICE CXone, Talkdesk, or similar). Familiarity with programmable voice APIs, call analytics, and cloud-native infrastructure (AWS, Azure). Relevant certifications (SIP School, AWS, PMP, CCNA/ Collaboration, etc.). Identify and implement automation and tools to improve onboarding time, reduce defects, and increase internal efficiency. Own operational metrics (e.g., time-to-implement, voice quality incidents, go-live success rate) and drive continuous improvement. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Job description Role Overview We’re looking for a talented and motivated Front end Developer to join our core product team. You'll be responsible for building and maintaining web features from front to back, everything from pixel-perfect UIs to backend API logic and third-party integrations (like payment services, email/SMS services, etc.). This is a hands-on role with the opportunity to influence product decisions and shape the technical architecture. Responsibilities Design, develop, and maintain scalable frontend and backend systems. Build reusable, testable, and efficient code in React (frontend) and Node.js (backend). Integrate with third-party services like Stripe, Twilio, and AWS services (S3, SES, Lambda, etc.). Collaborate with UI/UX designers and product team to bring designs to life. Optimize applications for speed, security, and scalability. Participate in code reviews, documentation, and agile development practices. Debug production issues and proactively improve system reliability. Tech Stack Frontend: React, Tailwind CSS, Next.js (preferred) Backend: Node.js (Express or similar), REST APIs (GraphQL is a plus) Database: MongoDB Cloud: AWS (S3, EC2, Lambda, SES) DevOps: GitHub Actions, Docker Other Tools: Stripe, Twilio, Figma, Git Required Qualifications 3+ years of full stack development experience. Proficiency in modern JavaScript/TypeScript and React. Experience with backend frameworks like Express or NestJS. Familiarity with database design and query optimization. Solid understanding of RESTful APIs and integration techniques. Strong problem-solving and communication skills. Ability to work independently in a fast-paced, startup environment. Job Type: Full-time Pay: From ₹45,000.00 per month Schedule: Day shift Experience: React: 5 years (Required) Node.js: 5 years (Required) JavaScript: 4 years (Required) Gen AI: 2 years (Preferred) Work Location: In person

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. Company Description: Okta is the leading independent provider of enterprise identity. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 6,500 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. Over 7,950 organizations, including 20th Century Fox, JetBlue, Nordstrom, Slack, Teach for America and Twilio, trust Okta to help protect the identities of their workforces and customers Position Description: The Okta platform provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. We are looking for an experienced Staff Software Engineer to work on our Advanced Apps team with focus on enhancing and managing connectors to SaaS applications e.g., Workday, Salesforce, GCP, AWS, etc. They will work closely with the Lifecycle Management (LCM) team that provides a platform for automating Joiner, Mover, Leaver processes. The Connectors allow customers the flexibility to Import and Provision identity and entitlements to their SaaS applications. This role is to build, design solutions, and maintain our connectors to match application’s features and for scale. Job Duties and Responsibilities: Work with senior engineering team in major development projects, design and implementation Interface with cross-functional teams (Architects, QA, Product, Technical Support, Documentation, and UX teams) to understand application specific protocols and build connectors Analyze/Refine Requirements with Product Management. Quick prototyping to validate scale and performance. Design & Implement features with functional and unit tests along with monitoring and alerts Conduct code reviews, analysis and performance tuning Work with QA team to outline and implement comprehensive test coverage for application specific features Troubleshooting and support for customer issues and debugging from logs (Splunk, Syslogs, etc.) Provide technical leadership and mentorship to more junior engineers Required knowledge, skills, and abilities: The ideal candidate is someone who is experienced building software systems to manage and deploy reliable and performant infrastructure and product code at scale on a cloud infrastructure 8+ years of Software Development in Java, preferably significant experiences with SCIM and Spring Boot. 5+ years of development experience building services, internal tools and frameworks 2+ years experience automating and deploying large scale production services in AWS, GCP or similar. Deep understanding of infrastructure level technologies: caching, stream processing, resilient architectures Experience with RESTful APIs and SOAP apis. Ability to work effectively with distributed teams and people of various backgrounds Lead and mentor junior engineers. Nice to haves: Experience with server-side technologies including caching, asynchronous processing, and multi-threading. Experience in TDD. Experience with UI development or javascript frameworks Knowledge of Identity and Access Management protocols and technologies: OAuth, OpenID Connect, SAML, SCIM Education and Training: BE/BTech, Computer Science or related field What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here . Granicus seeks a candidate with deep expertise in digital communications and automation technologies. The senior technical product manager will oversee the development and management of complex technical products, ensuring they meet market needs and business goals. What your impact will look like here Drive the product strategy and execution for Granicus’s core communications capabilities (email/SMS) to support international market expansion. Define and prioritize product requirements collaborating closely with cross-functional teams to shape and deliver on the product roadmap. Manage project timelines, mitigate risks, and lead go-to-market launch strategies to ensure successful delivery and adoption. Collaborate with DevOps, Infrastructure, Security, and Engineering to ensure optimal performance and utilization of the sending infrastructure. Make critical technology decisions and influence the long-term direction of the communications platform. Lead high-level architecture discussions and planning sessions to prioritize key engineering initiatives including ones that may not have direct customer visibility but are essential for scale. Define, analyze, and report on key success metrics for communications performance, and make data-driven recommendations to improve adoption, usage, and impact. Maintain comprehensive and up-to-date technical documentation to support internal alignment and knowledge sharing. Advocate for platform health ; lead initiatives for tech debt, reliability, and maintainability. Ability to coach and mentor junior product managers Familiarity with industry standard security practices related to SaaS solutions and product capabilities. You will love this job if you have: 5+ years in a product management or product engineering role Success working in an agile environment High level of intellectual curiosity drives you to ask great questions and seek supporting data to interpret the most important needs of the product Excellent organizational, quantitative analytical, and project management skills Experience delivery high-quality technology products and services in a fast-moving environment where priorities shift rapidly Demonstrated success in working with cross-functional teams Excellent communication skills regardless of the audience Ability to break down the long-term vision down into specific, manageable deliverables that deliver user value as quickly as possible Ability to think strategically with the capacity to expand customer use cases into platform-wide requirements Define, analyze, and report on various product metrics from usage to profitability Monitor adoption, usage, and revenue impact of new services and features Experience working in Salesforce, JIRA, and Aha! Is desirable Mid-level technical expertise on cloud infrastructure (preferred AWS) Additional Qualifications: Familiarity with GDPR; FedRAMP or other regulatory frameworks that influence architecture needs and concept timelines. Familiarity with Cellular Technology Industry Association requirements Familiarity with phone number types and MPS guidelines Familiarity with Twilio, Salesforce APIs Experience managing a security backlog – bonus if experienced in container scanning and vulnerabilities resolution Familiarity with email sending protocols – DKIM, DMARC, RFC508, Opt-In, etc. The Team We area globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand. The Culture At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey. A few culture highlights include – - Employee Resource Groups to encourage diverse voices - Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work life balance and current affairs. - Embracing diversity & fostering a culture of ideation, collaboration & meritocracy - We bring in special guests from time to time to discuss issues that impact our employee population The Company Serving the People Who Serve the People Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe. Want to know more? See more of what we do here. The Impact We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here. The Process - Assessment – Take a quick assessment. - Phone screen – Speak to one of our talented recruiters to ensure this could be a fit. - Hiring Manager/Panel interview – Talk to the hiring manager so they can learn more about you and you about Granicus. Meet more members on the team! Learn more and share more. - Reference checks – Provide 2 references so we can hear about your awesomeness. - Verbal offer – Let’s talk numbers, benefits, culture and answer any questions. - Written offer – Sign a formal letter and get excited because we sure are! Benefits at Granicus India Along with the challenges of the job, Granicus offers employees an attractive benefits package which includes – - Hospitalization Insurance Policy covering employees and their family members including parents - All employees are covered under Personal Accident Insurance & Term Life Insurance policy - All employees can avail annual health check facility - Eligible for reimbursement of telephone and internet expenses - Wellness Allowance to avail health club memberships and/or access to physical fitness centres - Wellbeing Wednesdays which includes 1x global Unplug Day and 2x No Meeting Days every quarter - Memberships for ‘meditation and mindfulness apps including on-demand mental health support 24/7 - Access to learning management system Say., LinkedIn Learning Premium account membership & many more - Access to Rewards & recognition portal and quarterly recognition program Security and Privacy Requirements - Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program. - Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies. Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law. #India

Job Summary: We are looking for a skilled and experienced WordPress Developer who can handle complex custom functionalities, WooCommerce customizations, and performance optimization. The ideal candidate should be able to write clean, scalable code and should be confident working independently on custom themes, plugins, and integrations. Key Responsibilities: Develop custom WordPress themes and plugins from scratch Customize WooCommerce functionality (checkout, cart, product types, etc.) Optimize websites for speed and performance (Core Web Vitals) Troubleshoot and resolve bugs and issues Implement secure coding practices and manage backend logic Work with ACF, CPTs, hooks, filters, WP REST API Integrate third-party APIs (e.g., Twilio, payment gateways) Maintain staging/live environments, version control (Git), and backups Requirements: 3–4 years of hands-on WordPress development experience Strong knowledge of PHP, MySQL, JS/jQuery, HTML5, CSS3, and REST API Deep understanding of WooCommerce architecture Experience with page speed optimization (caching, lazy loading, etc.) Familiarity with deployment and hosting environments Knowledge of Git, browser dev tools, and debugging Good communication skills and ability to work in a team Experience: 3-4 Years No. of openings: 1 Location: Dwarka Mor Office Timings: 10:00 AM - 7:00 PM Contact: Meenaz at 9315601703 Interested candidates can apply through the link below: https://forms.gle/hNouEEeFJZNCQyQZA Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Application Question(s): Where do you live in Delhi? How many years of experience do you have in Wordpress- Custom development & WooCommerce? Experience: WordPress: 3 years (Required) Work Location: In person

Job Summary: We are looking for a skilled and experienced WordPress Developer who can handle complex custom functionalities, WooCommerce customizations, and performance optimization. The ideal candidate should be able to write clean, scalable code and should be confident working independently on custom themes, plugins, and integrations. Key Responsibilities: Develop custom WordPress themes and plugins from scratch Customize WooCommerce functionality (checkout, cart, product types, etc.) Optimize websites for speed and performance (Core Web Vitals) Troubleshoot and resolve bugs and issues Implement secure coding practices and manage backend logic Work with ACF, CPTs, hooks, filters, WP REST API Integrate third-party APIs (e.g., Twilio, payment gateways) Maintain staging/live environments, version control (Git), and backups Requirements: 3–4 years of hands-on WordPress development experience Strong knowledge of PHP, MySQL, JS/jQuery, HTML5, CSS3, and REST API Deep understanding of WooCommerce architecture Experience with page speed optimization (caching, lazy loading, etc.) Familiarity with deployment and hosting environments Knowledge of Git, browser dev tools, and debugging Good communication skills and ability to work in a team Experience: 3-4 Years No. of openings: 1 Location: Dwarka Mor Office Timings: 10:00 AM - 7:00 PM Contact: Meenaz at 9315601703 Interested candidates can apply through the link below: https://forms.gle/hNouEEeFJZNCQyQZA Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Application Question(s): Where do you live in Delhi? How many years of experience do you have in Wordpress- Custom development & WooCommerce? Experience: WordPress: 3 years (Required) Work Location: In person

Senior MLM Web Developer for MLM web Application ( Fintech ) MERN Full-Stack Developer Compensation: ₹45,000 -50000 Per Month Salary Start Date: June 24, 2025 Location: work from ofice About ProGain ProGain is an e-commerce rental platform with a built-in MLM referral system and fintech integrations. We’re launching an MVP targeting 2,000 agents who will buy, rent, and earn referral incentives. Role Overview: You will own the full-stack build of our MVP: designing database schemas, referral logic, payment flows, and agent dashboards. You’ll collaborate with another MERN developer, a UI/UX designer, a QA engineer, and a PM to deliver and maintain a production-ready system. Key Responsibilities: Backend (Node.js/Express/MongoDB): * Model Agents, Transactions, Config, and Contracts * Build referral-tree logic (Levels 1–3) using materialized-path or DFS * Integrate Razorpay (primary) and Stripe (fallback) with idempotency * Schedule quarterly interest payouts and top-up reminders * Send WhatsApp (Twilio/Meta) and email (SendGrid/SES) notifications Frontend (React.js): * Build Agent dashboard: referral tree, passbook (CSV), earnings calculator, KYC upload * Create Admin/Super-Admin panels: agent CRUD, bulk migration (CSV), contract templates, WhatsApp broadcasts * Implement auth flows (signup, login, OTP) and global state management (Context or Redux) DevOps & CI/CD: * Dockerize backend; set up GitHub Actions for automated linting, testing, building, and deployment * Monitor health checks; maintain MongoDB replica set with daily backups Testing & Quality: * Write unit tests (Jest/Mocha), API tests (Postman/Newman), and end-to-end tests (Cypress) * Run load tests (k6/Artillery) for 2,000 concurrent users Security: * Implement OWASP best practices (helmet, input validation, HTTPS) * Securely store KYC documents (S3 or equivalent) with proper access controls Requirements: * 5+ years building MERN-stack applications * Expertise in Node.js, Express, and MongoDB (replica sets, aggregation, transactions) * Proven Razorpay and Stripe integration experience with idempotency * Strong React.js skills (Hooks, Context/Redux, React Router) * Experience with MLM/referral systems or hierarchical data models * Familiarity with WhatsApp Business API (Twilio or Meta), SendGrid, and AWS SES * Docker and GitHub Actions (or similar CI/CD) experience * Experience scheduling background tasks (cron, AWS EventBridge, or Kubernetes CronJobs) * Excellent problem-solving, communication, and documentation skills Apply ASAP—roles will fill quickly.

We are looking for a Go High Level (GHL) Expert. Are you a Go High Level pro with a deep understanding of funnels, automations, CRM workflows, and client onboarding systems? We’re looking for a Go High Level (GHL) Expert to help us build, optimize, and manage high-converting marketing and sales systems for our clients across various industries. Must be reliable, professional, and a team player Must work USA daytime 9 am EST onwards Must have proven results with USA-based Clients Must know American English Role Overview: As our GHL Expert, you’ll be responsible for setting up and optimizing campaigns, automations, and CRM pipelines in Go High Level. You should have hands-on experience creating workflows, building funnels, integrating 3rd party tools, and managing client sub-accounts. Key Responsibilities: Set up Go High Level sub-accounts with customized branding and settings Build high-converting funnels and landing pages using GHL builder Create and automate workflows, campaigns, SMS/email sequences, and triggers Integrate external tools (Calendly, Stripe, Zoom, Facebook/Google Ads, etc.) Set up and manage pipelines, opportunity stages, and lead tracking Build and manage surveys, forms, appointment calendars, and custom dashboards Troubleshoot issues and provide ongoing support for CRM performance Assist with onboarding clients and documenting SOPs for recurring tasks 🔧 Requirements: Proven experience with Go High Level (2+ years preferred) Strong understanding of sales funnels, marketing automation, and CRM systems Familiarity with API integrations and webhooks Experience with email/SMS deliverability best practices Ability to work independently, manage multiple projects, and meet deadlines Strong attention to detail and communication skills Nice to Have: Knowledge of Facebook Lead Ads, Zapier, Twilio, Stripe Experience in agency setup or white-label GHL environments Design skills for improving page layouts or emails (basic HTML/CSS is a plus) Location: Remote Type: Contract / Freelance (with potential for ongoing work) Availability: Immediate Start Preferred Mention "I am your GHL Expert"at subject line to avoid rejection

NICE CXONE Developer/Engineer 5+ Years India (Remote/Hybrid) Notice: 0-45 Days Software Engineer – CXone – Cloud Contact Center We are hiring a Software Engineer to join our team and support Cloud Contact Center platforms (NICE Cxone). In this role, you will be involved in all aspects of Cloud technology for the Contact Center. You will be responsible for design and development of products, features, unit testing, code reviews and resolve bugs that are discovered in the QA process. You will work in both test and development production environments. You will work with other Software Engineers, Project Managers, and other team members. You will be responsible for mentoring others and helping with the onboarding process. Qualifications For Success: Senior level · 5-8 years of experience with CXone (NICE inContact) experience · 4 or more years of CXone Studio scripting · CRM integration experience · IVR and ACD development experience · Experience mentoring other and helping with onboarding · Design and development of products, features, unit testing, code reviews and resolving bugs discovered in QA process. · Experience working both test and development/production environments · Additional cloud telephony experience, for example, Genesys Cloud, Five9, Talkdesk, Amazon Connect, Twilio, or 8X8 telephony platform experience is a plus · Ability to work independently · Certifications such as Core and Core+ Certified / NICE Certified Implementation Engineer (NCIE) and the ACD Administrator Certification preferred · Bachelor’s degree in Computer Science, IT, or engineering preferred