Trend micro support resource

Job Title: Trend Micro support resource

Location: Gurgaon

Experience: 6 to 8 Years 

Job Summary: 

We are seeking a qualified vendor to provide a Trend Micro support resource to support our IT Security operations. 

The ideal candidate will play a critical role in the modernization of our endpoint management, including automation, security compliance, and device lifecycle management.

Key Responsibilities: 

Day-to-day monitoring, troubleshooting, and maintenance of Trend Micro products (Vision One, CREM, E-mail security etc.).

* Threat detection and remediation with complete ownership. 

* Regular Policy review, re-configuration, and fine tuning as per industry best practices along with OEM and Japan insights. 

* Regular Patch and signature updates. 

* Coordination with Trend Micro TAM and support team for critical & escalated issues then apply the suggested fix. 

* Log review and daily/weekly/monthly report generation then share with respective operating companies. Do setup meetings for further explanation/action until remediation & final issue closure. 

* Coordination with all Panasonic domain companies. 

* Maintain Weekly status reports, Incident, and request resolution logs & Configuration change documentation.

Required Skills & Qualifications: 

* Certified and experienced in Trend Micro endpoint and server security solutions. 

* Minimum 6–8 years of relevant experience. 

* Should have exposure to handling mid-to-large enterprise environments.

Preferred Certifications: 

* Trend Micro Certified Professional for Vision One / XDR 

* Trend Micro Certified Professional for CREM • CompTIA Security+ (optional but desirable) • Good foundation for cybersecurity practices • ITIL Foundation v4 (optional but useful for process alignment

Share your resume at Hiring@vyntrapro.com with your CCTC, ECTC, current location & notice period.