Travel Services Manager

As the Travel Services Manager at RI Infotech, your role will involve acting as the primary liaison between the global travel services team, travel management companies (TMCs), Rotary volunteers, travel manager, finance department, and Rotary staff. Your main responsibility will be to ensure exceptional customer service for Rotary travelers while maintaining cost-effective control measures. You should possess five to seven years of relevant travel experience along with a university degree or equivalent qualification. Your expertise should include knowledge of the travel industry, especially in airline or corporate travel management, with a focus on international travel. Proficiency in international ticketing, GDS platforms such as Sabre and Amadeus, and a strong grasp of global geography are essential for this role. Your communication skills, both written and verbal, should be advanced, allowing you to adapt your style to cater to a diverse and multicultural audience. Additionally, you should have supervisory experience, conflict management abilities, and a customer service-oriented mindset. Proficiency in various software including Microsoft Office, Oracle, Concur, and SharePoint is required, along with strong coaching and interpersonal skills. Your problem-solving skills, independent decision-making capabilities, and analytical mindset will be put to the test in this role. You should be adept at working both independently and as part of a team, managing multiple tasks efficiently, and providing exceptional customer service even in demanding situations. Flexibility, adaptability, and the ability to manage expectations professionally are key attributes that will help you excel in this position. Your responsibilities will include supervising the day-to-day operations of affiliate TMC agents in various countries, providing guidance for the organization's travel department, ensuring cost-effective travel accommodations, and collaborating with different business units. Moreover, you will be involved in designing training programs, producing reports, and maintaining travel-related budgets. To succeed in this role, you should exhibit leadership attributes such as social intelligence, accountability, decision-making skills, change management abilities, collaboration, conflict resolution, adaptability, global perspective, emotional intelligence, and inclusiveness. Your commitment to diversity, equity, and cultural awareness will be crucial in fostering a positive work environment and achieving shared objectives.,