Travel Operations Executive

Job Description

Travel Coordination: Manage end-to-end travel bookings, including flights, accommodations, transportation, and activities, ensuring all arrangements align with client preferences and company policies. Vendor Management: Establish and maintain relationships with travel vendors such as airlines, hotels, and car rental agencies. Negotiate contracts and rates to secure cost-effective travel solutions. Itinerary Planning: Develop detailed travel itineraries, providing travelers with necessary documents and information, and making adjustments as needed. Customer Service: Address and resolve client inquiries and issues promptly, ensuring a high level of customer satisfaction throughout the travel process. Compliance and Documentation: Ensure all travel activities comply with relevant regulations, company policies, and documentation requirements, including visas and travel insurance. Financial Management: Monitor travel budgets, process expenses, and seek opportunities for cost savings without compromising service quality. Requirements Educational Background: Bachelor’s degree in Travel and Tourism, Hospitality Management, Business Administration, or a related field Experience: Minimum of 2-3 years in travel operations or a similar role, with a proven track record of managing complex travel arrangements. Technical Proficiency: Familiarity with travel booking systems (e.g., Amadeus, Sabre), CRM software, and Microsoft Office Suite. Soft Skills: Strong organizational and multitasking abilities, excellent communication and negotiation skills, and a customer-centric approach. Industry Knowledge: In-depth understanding of travel industry regulations, compliance requirements, and best practices. Advanced Certifications: Certifications in travel management or project management can be advantageous. Language Proficiency: Fluency in multiple languages, especially those relevant to key travel destinations, enhances communication with a diverse clientele. Adaptability: Ability to stay abreast of emerging trends such as digital transformation, sustainability, and changing travel patterns, adapting operations accordingly