Travel Consultant/Sr.Travel Consultant

Key Responsibilities:

• Provide exceptional traveler care and customer service to Yatra corporate clients
• Accurately complete end to end travel requirements both international and domestic travel arrangements for hotel requests for Business Travel clients
• Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
• Open to work in flexible shift environment, roster off, weekend working, public holidays and festivals
• Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA
• Handle calls & emails simultaneously in order to deliver a smooth customer experience
• Focus on Customer Satisfaction and ensure works on the KPIs/Scorecard as defined under the Performance measurement process
• Expect to work on financials (card reconciliation). Ensure latest updated policies, procedures,
• desk Instructions are read & complied
• Excellent Customer service and communication skills (Both Written and Verbal)
• Deliver expectations against individual and shared team key performance indicators
• Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker
• Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process.
• Ready to go to Implant locations and work from there

Qualification & Skills:

• Experience & Skills: Graduate. Diploma / Degree in travel & tourism would be added advantage
• 2-3 years relevant experience in TRAVEL” Domain
• Build excellent business relationship with customer groups, peers and seniors
• Should be team player and manage show alone if required
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo & Amadeus
• Attention to Detail: Recording Customer and Financial accountability with accuracy
• Communication: ability to present information to varied individuals or groups at all levels