Travel Consultant - Platinum Desk

TBO

3 - 5 years

1 - 5 Lacs

Gurugram

Posted:1 month ago| Platform:

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Skills Required

flight relationship building administration customer service international ticketing tourism domestic holiday packages b2b ticketing galileo strong communication skills hotel booking amadeus hospitality reservation airlines communication skills crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The associate will be part of TBO Platinum Desk which services the top B2B travelpartners across India.

He/She willbe responsible for handling booking and post booking queries of the key travelpartners across India for their non- air travel.
They will be one point ofcontact for all the service requests and must adhere to service SLA andproviding exceptional customer experience.
Destination knowledge must: - Maldives, Mauritius, Sri Lanka, Dubai, Bali,Seychelles, Singapore, Thailand, Malaysia, South Africa, Hong Kong.
Driving revenue and wallet share of the travel partners. Increasing the numberof transacting agents on a monthly level.
Responsible for CSAT at booking and post booking level.
Capable of maturely handling the travel partner escalations.
Relationship building with the travel partner.
The associate should have in-depth knowledge of hotel, flights and holidaypackage products and should be familiar with CRM platform.
Ensure that their allocated set of travel partners are transacting with TBOevery month and pitch all non- air products.
Should beable to work in result oriented with strong communication skills. Teamwork andcustomer focus is essential.

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