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Product Management- Gurgaon

8 - 10 years

5 - 9 Lacs

Gurugram

Posted:8 hours ago| Platform: Naukri logo

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Skills Required

customer service international ticketing tourism problem management tours change management holiday packages travel agent activities ticketing incident management amadeus hotel booking troubleshooting reservation airlines tour packages itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

At least 8 years of Travel Domain experience on product combinations of Air, Hotel, Sightseeing, Transfers, Rail, Cruises, EuroRail etc. Should have Team handling experience such as Application support, Client Support, troubleshooting or incident management. Responsible for TAT and SLA management. Will be responsible to handle the team that will be answering the first level review of the issues and concerns in the product application received via email, voice call, or instant messaging and to provide updates and completion information. To Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines. Responsible to gather product enhancement requirement from Business heads and create the scoping document. Review support tickets raised to technical team to ensure that the issue is genuine and shall be raised for prioritization. Regular coordination with the Technical Support Team

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