At least 8 years of Travel Domain experience on product combinations of Air, Hotel, Sightseeing, Transfers, Rail, Cruises, EuroRail etc. Should have Team handling experience such as Application support, Client Support, troubleshooting or incident management. Responsible for TAT and SLA management. Will be responsible to handle the team that will be answering the first level review of the issues and concerns in the product application received via email, voice call, or instant messaging and to provide updates and completion information. To Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines. Responsible to gather product enhancement requirement from Business heads and create the scoping document. Review support tickets raised to technical team to ensure that the issue is genuine and shall be raised for prioritization. Regular coordination with the Technical Support Team

The associate will be part of TBO Platinum Desk which services the top B2B travelpartners across India. He/She willbe responsible for handling booking and post booking queries of the key travelpartners across India for their non- air travel. They will be one point ofcontact for all the service requests and must adhere to service SLA andproviding exceptional customer experience. Destination knowledge must: - Maldives, Mauritius, Sri Lanka, Dubai, Bali,Seychelles, Singapore, Thailand, Malaysia, South Africa, Hong Kong. Driving revenue and wallet share of the travel partners. Increasing the numberof transacting agents on a monthly level. Responsible for CSAT at booking and post booking level. Capable of maturely handling the travel partner escalations. Relationship building with the travel partner. The associate should have in-depth knowledge of hotel, flights and holidaypackage products and should be familiar with CRM platform. Ensure that their allocated set of travel partners are transacting with TBOevery month and pitch all non- air products. Should beable to work in result oriented with strong communication skills. Teamwork andcustomer focus is essential.

We are seeking a dynamic and results-driven B2B Sales and API Sales Manager to join our growing team. This individual will be responsible for managing and expanding our B2B sales efforts, focusing on selling API solutions to businesses across various industries. Key Responsibilities: Lead and manage the B2B sales process, from prospecting and lead generation to closing deals. Develop and execute sales strategies for selling API solutions to businesses, targeting key industries. Identify and engage with potential clients, including enterprise businesses, startups, and tech companies. Cultivate relationships with decision-makers and key stakeholders within client organizations. Present and demonstrate API products, highlighting their value propositions and technical benefits. Collaborate with the product, marketing, and technical teams to ensure client requirements are met and solutions are tailored to their needs. Negotiate and close sales contracts, ensuring favorable terms for both the company and the client. Track sales performance, set sales goals, and provide regular reports to senior management. Stay updated on industry trends, competitive landscape, and new product developments to effectively position the companys offerings. Qualifications: Bachelor's degree in business, Marketing, Technology, or related field (preferred). 8+ years of experience in B2B sales, with at least 3 years of experience in API sales or selling technology products. Proven track record of meeting and exceeding sales targets in a B2B environment. Preferred Skills: Technical understanding of APIs and related technologies. Familiarity with SaaS sales processes and subscription-based models.

Utilize Amadeus and Sabre GDS to book flight tickets, hotel stays, rental cars, and other travel services. Process client reservations, changes, and cancellations efficiently and accurately. Ensure all bookings comply with company policies, travel regulations, and client preferences. Expertly navigate both Amadeus and Sabre GDS systems to book, modify, and manage travel itineraries. Maintain knowledge of the latest GDS functionalities, tools, and updates to enhance service delivery. Troubleshoot and resolve any issues related to GDS bookings or system performance. Qualifications & Skills: Proven experience as a Travel Consultant, preferably with expertise in Amadeus and Sabre GDS. In-depth knowledge of travel industry standards, airline operations, and booking procedures. Strong communication and interpersonal skills with a customer-first approach. Ability to work under pressure and handle multiple bookings simultaneously. Excellent problem-solving skills and attention to detail.