At least 8 years of Travel Domain experience on product combinations of Air, Hotel, Sightseeing, Transfers, Rail, Cruises, EuroRail etc. Should have Team handling experience such as Application support, Client Support, troubleshooting or incident management. Responsible for TAT and SLA management. Will be responsible to handle the team that will be answering the first level review of the issues and concerns in the product application received via email, voice call, or instant messaging and to provide updates and completion information. To Manage and resolve problem tickets for assigned applications within designated performance metrics and in accordance with all applicable SOPs, team processes and management guidelines. Responsible to gather product enhancement requirement from Business heads and create the scoping document. Review support tickets raised to technical team to ensure that the issue is genuine and shall be raised for prioritization. Regular coordination with the Technical Support Team
The associate will be part of TBO Platinum Desk which services the top B2B travelpartners across India. He/She willbe responsible for handling booking and post booking queries of the key travelpartners across India for their non- air travel. They will be one point ofcontact for all the service requests and must adhere to service SLA andproviding exceptional customer experience. Destination knowledge must: - Maldives, Mauritius, Sri Lanka, Dubai, Bali,Seychelles, Singapore, Thailand, Malaysia, South Africa, Hong Kong. Driving revenue and wallet share of the travel partners. Increasing the numberof transacting agents on a monthly level. Responsible for CSAT at booking and post booking level. Capable of maturely handling the travel partner escalations. Relationship building with the travel partner. The associate should have in-depth knowledge of hotel, flights and holidaypackage products and should be familiar with CRM platform. Ensure that their allocated set of travel partners are transacting with TBOevery month and pitch all non- air products. Should beable to work in result oriented with strong communication skills. Teamwork andcustomer focus is essential.
We are seeking a dynamic and results-driven B2B Sales and API Sales Manager to join our growing team. This individual will be responsible for managing and expanding our B2B sales efforts, focusing on selling API solutions to businesses across various industries. Key Responsibilities: Lead and manage the B2B sales process, from prospecting and lead generation to closing deals. Develop and execute sales strategies for selling API solutions to businesses, targeting key industries. Identify and engage with potential clients, including enterprise businesses, startups, and tech companies. Cultivate relationships with decision-makers and key stakeholders within client organizations. Present and demonstrate API products, highlighting their value propositions and technical benefits. Collaborate with the product, marketing, and technical teams to ensure client requirements are met and solutions are tailored to their needs. Negotiate and close sales contracts, ensuring favorable terms for both the company and the client. Track sales performance, set sales goals, and provide regular reports to senior management. Stay updated on industry trends, competitive landscape, and new product developments to effectively position the companys offerings. Qualifications: Bachelor's degree in business, Marketing, Technology, or related field (preferred). 8+ years of experience in B2B sales, with at least 3 years of experience in API sales or selling technology products. Proven track record of meeting and exceeding sales targets in a B2B environment. Preferred Skills: Technical understanding of APIs and related technologies. Familiarity with SaaS sales processes and subscription-based models.
Utilize Amadeus and Sabre GDS to book flight tickets, hotel stays, rental cars, and other travel services. Process client reservations, changes, and cancellations efficiently and accurately. Ensure all bookings comply with company policies, travel regulations, and client preferences. Expertly navigate both Amadeus and Sabre GDS systems to book, modify, and manage travel itineraries. Maintain knowledge of the latest GDS functionalities, tools, and updates to enhance service delivery. Troubleshoot and resolve any issues related to GDS bookings or system performance. Qualifications & Skills: Proven experience as a Travel Consultant, preferably with expertise in Amadeus and Sabre GDS. In-depth knowledge of travel industry standards, airline operations, and booking procedures. Strong communication and interpersonal skills with a customer-first approach. Ability to work under pressure and handle multiple bookings simultaneously. Excellent problem-solving skills and attention to detail.
Position: Devops Engineering Manager Address: 22nd Floor Tower C, DLF Epitome, Cyber Hub Gurgaon, Haryana Tbo(tbo) TBO is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale, The TBO journey began in 2006 with a simple goal to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific, Today, TBOs product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions, TBOs approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple TBOs travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies, Why TBO You will influence & contribute to Building World Largest Technology Led Travel Distribution Network for a $ 9 Trillion global travel business market, We are the emerging leaders in technology led end-to-end travel management, in the B2B space, Physical Presence in 47 countries with business in 110 countries, We are notching up our Gross Transaction Volume (GTV) in several billions and growing much faster than the industry growth rate; backed by a proven and well-established business model, We are reputed for our-long lasting trusted relationships We stand by our eco system of suppliers and buyers to service the end customer, An open & informal start-up environment which cares, What TBO Offers To a Life Traveler In You Chance to work with CXO Leaders Our leadership come from top IITs and IIMs; or have led significant business journeys for top brands Indian and global brands, Enhance Your Leadership Acumen Join the journey to create global scale and World Best, Challenge Yourself to do something path breaking Be Empowered The only thing to stop you will be your imagination, Travel space is likely to see significant growth Witness and shape this space It will be one exciting journey, Own a wide portfolio of our Platform Business, India Primary focus will be on top talent attraction, retention, development, and engagement Talent Acquisition, Business HR, HR Operations & Leaning will report in apart from relevant COE functions connected to these domains, Do You have it in You Take the Voyage (?Must-Haves) 8+ years of good hands-on experience in implementing DevOps practices Design, develop and maintain DevOps process comprising several stages including plan, code, build, test, release, deploy, operate and monitor, Platform automation using AWS cloud technologies like CDK, terraform, cloud formation etc Experience in scripting languages such as Python, Power shell, bash, Candidates with experience in Linux, nginx, envoy, and fargate are preferred Good knowledge of Kubernetes (preference AWS EKS), containers using Docker, Design and Develop the CI/CD pipeline using "GitHub Actions" preferably, End to end implementation,