Job Title : Workplace – Transport Zonal lead
Career Level: Manager
Workforce : CS&S
Skill Track : Workplace Solutions, India
Specialty : Employee Transportation Management
Job Summary:
The Workplace Transport Zonal Lead is part of the core workplace transport operations team and responsible for managing the transport operations across NCR, Jaipur and KolkataShe/He will be responsible for effectively managing the transport operational delivery across their respective zone.Through strong governance capabilities and collaborative skills, the zonal lead will work closely with his/ her Supervisor (Workplace India Transport Operations Lead, key stakeholders, other corporate functions and external partners to meet and exceed the internal client/s expectations.
This role involves managing the employee transportation in terms of compliance and employee safety
Key Responsibilities:
Transport Management:
- Manage and review the overall transport operations for the respective zone / city(ies)
- Monitoring the business SLA in terms of on time arrival/departure of employees
- Interface with other stakeholders (service management teams, business and suppliers) in order to meet all requirements
- Conduct random quality assurance checks (Audits) to ensure service standards are being met.
- Vigilant in achieving all day-to-day transport operational metrics for the zone / city(ies).
- Drawing strategies in accordance to transport functions which can include changes to existing processes/practices or innovations in tandem to drive safe and compliant day to day transport operation
- Strict compliance to all statutory, Accenture policies and internal audit requirements from an end-to-end functional perspective
- Accountability for all out-sourced functions and ensure processes to be adhered.
Supplier Management
- Track the governance score and performance of the suppliers through monthly operational reviews as per the parameters mentioned in the governance score card
- Reflect the performance on the scorecard to constructively drive improvement in service levels
- Ensure efficiency in security workforce deployment and monitor their attendance and deployment pattern
Employee Transport Services
- Ensure smooth, safe and timely arrival/departure of cabs
- Confirm the employee transport operations are compliant from a policy, employee safety and statutory perspective
- Track and monitor employee satisfaction levels, take necessary steps proactively to address issues and reduce any potential escalations from a day-to-day operational perspective
- Track the FCR’s (Service Request) closely and ensure proper resolution is given to the employees
- Manage any escalations received from Business
- Periodic connects with business leads and transport POCs
Client Governance & Audit
- Ensure the team conducts bay connects and town halls to discuss the ongoing transport issues and track it for closure
- Ensure the team consistently delivers OTA/OTD as per Business SLA
- Ensure BCP situations are managed well
- Proactively highlight any potential risk situations and ensure that the risk is mitigated
- Confirm the team and the fleet in each site are compliant to Accenture standard practice at the time of inter-facility audit, all the lapses are to be highlighted and fixed
Team Development
- Ensuring the KPIs of each team members are tracked and followed through to execution. These KPIs in turn will determine for their promotion or to be placed under PIP
- Confirm the team members are given soft and core capabilities skills training
- Skip level reviews with the transport team members to understand their concerns and provide proper solution
- Ensure employee enterprise ID creation/deletion and TMS access reviews are completed from time to time
Relationships:Reports to: India Transport Operations leadSupervises: JLL & Genius teamExternal Relationships: Service Management Teams, Transport and Security Suppliers
Knowledge and Skill Requirements:
- Core Competency in area of expertise
- Strategic thinking and effective communicator
- Ground Operations management
- Project and program Management
- Excellent verbal and written communication skills.
- Strong Knowledge of MS Office – Excel and PowerPoint.
- Data Analytical skills.
- Work effectively across cross functional skills
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Qualifications:Education: Graduate/Post GraduateWork Experience: Min 10 years in the employee transport industry or similar
