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Accenture
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Transport Zonal lead

Transport Zonal lead

Accenture

10 - 15 years

9 - 14 Lacs

gurugram

Posted:15 hours ago| Platform:

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Skills Required

program management business development sales transportation marketing area sales management channel sales regional sales retail sales corporate sales sales management channel development channel management distribution management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title :Workplace Transport Zonal lead
Career Level:Manager
Workforce :CS&S
Skill Track :Workplace Solutions, India
Specialty :Employee Transportation Management
Job
Summary:
The Workplace Transport Zonal Lead is part of the core workplace transport operations team and responsible for managing the transport operations across NCR, Jaipur and KolkataShe/He will be responsible for effectively managing the transport operational delivery across their respective zone.Through strong governance capabilities and collaborative skills, the zonal lead will work closely with his/ her Supervisor (Workplace India Transport Operations Lead, key stakeholders, other corporate functions and external partners to meet and exceed the internal client/s expectations.This role involves managing the employee transportation in terms of compliance and employee safety
Key Responsibilities:
Transport Management:

Manage and review the overall transport operations for the respective zone / city(ies)

Monitoring the business SLA in terms of on time arrival/departure of employees

Interface with other stakeholders (service management teams, business and suppliers) in order to meet all requirements

Conduct random quality assurance checks (Audits) to ensure service standards are being met.

Vigilant in achieving all day-to-day transport operational metrics for the zone / city(ies).

Drawing strategies in accordance to transport functions which can include changes to existing processes/practices or innovations in tandem to drive safe and compliant day to day transport operation

Strict compliance to all statutory, Accenture policies and internal audit requirements from an end-to-end functional perspective

Accountability for all out-sourced functions and ensure processes to be adhered.

Supplier Management

Track the governance score and performance of the suppliers through monthly operational reviews as per the parameters mentioned in the governance score card

Reflect the performance on the scorecard to constructively drive improvement in service levels

Ensure efficiency in security workforce deployment and monitor their attendance and deployment pattern

Employee Transport Services

Ensure smooth, safe and timely arrival/departure of cabs

Confirm the employee transport operations are compliant from a policy, employee safety and statutory perspective

Track and monitor employee satisfaction levels, take necessary steps proactively to address issues and reduce any potential escalations from a day-to-day operational perspective

Track the FCRs (Service Request) closely and ensure proper resolution is given to the employees

Manage any escalations received from Business

Periodic connects with business leads and transport POCs

Client Governance & Audit

Ensure the team conducts bay connects and town halls to discuss the ongoing transport issues and track it for closure

Ensure the team consistently delivers OTA/OTD as per Business SLA

Ensure BCP situations are managed well

Proactively highlight any potential risk situations and ensure that the risk is mitigated

Confirm the team and the fleet in each site are compliant to Accenture standard practice at the time of inter-facility audit, all the lapses are to be highlighted and fixed

Team Development

Ensuring the KPIs of each team members are tracked and followed through to execution. These KPIs in turn will determine for their promotion or to be placed under PIP

Confirm the team members are given soft and core capabilities skills training

Skip level reviews with the transport team members to understand their concerns and provide proper solution

Ensure employee enterprise ID creation/deletion and TMS access reviews are completed from time to time

Relationships:Reports toIndia Transport Operations lead SupervisesJLL & Genius team External Relationships:Service Management Teams, Transport and Security SuppliersKnowledge and Skill Requirements:

Core Competency in area of expertise

Strategic thinking and effective communicator

Ground Operations management

Project and program Management

Excellent verbal and written communication skills.

Strong Knowledge of MS Office Excel and PowerPoint.

Data Analytical skills.

Work effectively across cross functional skills

Qualification
Qualifications:EducationGraduate/Post GraduateWork ExperienceMin 10 years in the employee transport industry or similar

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Transport Zonal lead