Transition Manager

Job Description

The resource will be responsible for leading Transitions anywhere from across the EXL global footprint. The resource should have an in depth knowledge of Transitions. The resource will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The resource will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business. Essential Functions Will execute transition of processes with end-to-end accountability Consultants in this practice will be required to work closely with our clients on onsite projects Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility. The job will involve extensive interaction with business users, senior management and IT personnel of EXL. To lead client engagements, ensuring consistent service delivery Business development in select accounts The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes Skills - Analytical skills Problem solving skills BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment Communication skills – ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution Education - Graduate / Post Graduate in any stream PMP, PgMP certification (preferred) Work Experience Requirements - 10+ years of experience, most of which should be in BPO environment 4+ years of the BPO experience should be in Transitions Mandate to have domain knowledge - Life & Annuities, Property & Casualty Should have hands-on experience of migrating processes Program Management experience of a small to medium size engagement Valid (10 year / 5 year) US &/or UK Visa will be an added advantage Show more Show less