972 Transcription Jobs - Page 12

Macgence is a leading AI training data company at the forefront of providing exceptional human-in-the-loop solutions to make AI better. We specialize in offering fully managed AI/ML data solutions, catering to the evolving needs of businesses across industries. With a strong commitment to responsibility and sincerity, we have established ourselves as a trusted partner for organizations seeking advanced automation solutions. Fueled by our human expertise, our team has executed projects enabling cutting-edge technology that has revolutionized automation in many sectors. We do this by harnessing the power of human-generated AI and ML thus facilitating seamless global business automation and enhancing efficiency and productivity. At Macgence, we are committed to providing our customers with high quality, timely solutions that address their specific needs and challenges. We understand the crucial role of accurate, reliable human-generated data in driving AI and ML systems. As a result, we leverage our expertise to curate high-quality ~ 95%+ accuracy datasets. These datasets fuel innovation and deliver tangible results. Partnering with Macgence means gaining a trusted ally in your journey towards leveraging the power of AI and ML. We are dedicated to empowering businesses, optimizing processes, and driving growth through our innovative data solutions. Job Overview: We are looking for a meticulous and detail-oriented individual to join our team as a Data Transcription Specialist. In this role, you will be responsible for converting audio and video recordings into written text accurately and efficiently. Your work will play a critical role in transforming spoken content into accessible and searchable formats for various purposes, including research, documentation, and analysis. Key Responsibilities: Transcribe audio and video recordings, including interviews, meetings, lectures, and other spoken content, into written text following established guidelines and standards. Listen to recordings carefully and accurately capture spoken words, ensuring proper spelling, punctuation, and grammar. Edit and format transcripts to enhance readability and clarity, while preserving the original meaning and context of the content. Identify and notate any unclear or indiscernible portions of the recordings for further review or clarification. Collaborate with colleagues to prioritize transcription tasks and meet project deadlines. Maintain confidentiality and integrity of sensitive information contained within the transcripts. Use transcription software and tools effectively to streamline the transcription process and improve productivity. Continuously strive to improve transcription accuracy and efficiency through self-assessment and feedback. Qualifications: Excellent listening and comprehension skills, with the ability to understand and transcribe spoken language accurately. Proficiency in typing and strong keyboarding skills to transcribe audio in real-time or near real-time. Strong command of grammar, spelling, and punctuation. Attention to detail and ability to maintain accuracy while working with large volumes of audio and video recordings. Ability to work efficiently and independently, while also collaborating effectively with team members. Familiarity with transcription software and tools is preferred. Previous experience in transcription or related fields is a plus but not required. Willingness to adapt to new technologies and workflows in a fast-paced environment. Why Join Us: Opportunity to work with diverse and engaging content across various industries and subject areas. Flexible work arrangements and opportunities for remote work. Supportive team environment with opportunities for professional growth and development. Competitive compensation and benefits package. If you have a keen ear for detail and a passion for transforming spoken content into written text, we encourage you to apply for the position of Data Transcription Specialist and join our dynamic team. For more enquiry: Job Category: operations Job Type: Full Time Job Location: noida

Macgence is a leading Language & AI Data Sourcing company that provides one-stop service of translation, transcription, auditing, subtitling, dubbing & fully managed AI/ML data solutions for every customer s work. Our goal at Macgence is to provide human-driven AI solutions to companies with a variety of AI initiatives, whether personal or business. We take responsibility and sincerity seriously when it comes to training AI models that meet high standards of accuracy and desired outcomes. We offer our clients vast amounts of structured data that has been carefully annotated across multiple modalities, with a global network of contributors. We are a community of AI professionals dedicated to building future AI systems that are fair, accessible, inclusive, and ethical. We believe that the right combination of people, processes, and human-in-the-loop platforms can meet the challenges of AI projects within set timelines and budgets. Our focus on responsibility, sincerity, and top-quality services sets us apart and allows us to continue to serve our clients with the best possible solutions. We re seeking a dynamic Project Manager to lead the delivery of critical data and language solutions that fuel cutting-edge AI models. This is an on-site role where you ll drive complex projects involving text, audio, image, and video annotation, linguistic data collection, multilingual transcription/translation, and Reinforcement Learning from Human Feedback (RLHF) and model evaluation. Your Responsibilities: Define and manage project plans, ensuring timely, high-quality delivery. Collaborate with linguists, annotators, QA teams, and engineers across time zones. Lead annotation design, guideline development, and reviewer training. Proactively identify and mitigate project risks. Monitor key metrics like quality, turnaround time, and cost, and report to stakeholders. Optimize workflows using platforms like Labelbox, SuperAnnotate, etc. What You Bring: Bachelor s degree in Linguistics, Computational Linguistics, AI, or a related field. 3-5 years of project management experience in data annotation or linguistic services. Deep knowledge of annotation methodologies (e.g., NER, POS tagging, sentiment analysis). Experience managing annotator/reviewer teams and using annotation platforms. Excellent leadership, organizational, and client-facing communication skills. Proficiency in tools like Jira, Trello, ClickUp, or Monday. Preferred: Experience with RLHF, LLM evaluation, or fine-tuning projects. Familiarity with ISO QA standards, linguistic error taxonomies. Background managing global/multilingual teams. Project management certifications (PMP, Scrum). Data analysis skills to inform project improvements Why Join Us: Opportunity to work with a leading provider of AI/ML services and contribute to cutting-edge projects. Competitive salary and benefits package. Dynamic and collaborative work environment with opportunities for growth and advancement. Exposure to a diverse range of clients and projects, offering valuable learning experiences. If you are a proactive and results-driven professional with a passion for project management and client coordination, we want to hear from you! Apply now to join our team at Macgence and help shape the future of AI-driven innovation. For more enquiry: https: / / www.linkedin.com / company / macgence / Job Category: operations Job Type: Full Time Job Location: noida

Medical Transcription/MT for MRI,CT and Ultrasound Reporting. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Schedule: Day shift Morning shift Supplemental Pay: Shift allowance Experience: total work: 1 year (Preferred) Work Location: In person

Listen to Tamil audio recordings like interviews, meetings, and customer calls Transcribe spoken Tamil content into written Tamil or English accurately Ensure clarity, grammar, spelling, and punctuation are correct in the transcript Review and edit transcripts to correct mistakes and improve readability Maintain confidentiality and handle sensitive audio content securely Use transcription tools, audio players, and typing software effectively Label, organize, and format transcripts as per project or company guidelines Understand different Tamil dialects and regional accents BA & MA Tamil Literature Fresheres/Experience Salary: 15,000 Time: 09.00 am to 06.00 pm Location: Ramanathapuram, Coimbatore. Job Type: Full-time Pay: ₹15,000.00 per month Benefits: Leave encashment Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Work Location: In person

Job description Proficiency in US English (any other English accents are preferable) with excellent grammar and vocabulary Strong listening skills and the ability to interpret US (and other English) accents and dialects. Required Candidate profile Educational qualification in BA English or equivalent. Ability to work independently and meet tight deadlines Strong listening skills. Job Type: Full-time Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Transcription: 1 year (Preferred) Location: Thiruvanmiyur, Chennai, Tamil Nadu (Preferred) Work Location: In person

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity Executive Assistant (EA) services are offered by the EA COE within the MBA service function (Global Delivery Services). The objective of this role is to oversee and manage the provision of Executive Assistant support (administrative and secretarial services) to allocated senior executives from a GDS location. The Senior Associate is required to lead a team of Executive Assistants, working in a remote team environment, to deliver EA support to their allocated Executives (Partners and Directors). Core EA deliverables include diary management, travel management, event and meeting management, expense management and processing, client relationship management and support, email management, CRM data management, expense management, timesheet management, tool support, and any other general EA support requirements that may arise on an ‘as needs’ basis. The Senior Associate also will be managing some PPED’s too and ensure the above requests are taken care of. He/she should be willing to step in to ensure effective delivery of this support to customers as required, and to work in time zones suitable to the provision of this support to the client base. The Senior Associate will work closely and in collaboration with the (onshore) GDS Liaison Coordinator to ensure that all EA team members are appropriately skilled and able to meet the expectations of their allocated executives. Your Key Responsibilities The primary responsibility of this position is to work in a team environment to oversee and ensure the effective delivery of high-quality Executive Assistant (EA) support to identified/allocated executives, within the bounds of agreed and documented service levels as regards scope, quality, and timeliness. The Senior Associate will have responsibility for the effective delivery of EA support by him/her as well as the team including, but not limited to, the following core EA tasks: Meetings, Events, and Diary Management — manage internal and external appointments, Team meetings, client meetings, events, videoconferences, and online meetings inclusive of both ‘Outlook’ calendar logistics and the coordination of all associated facilities, equipment, catering, agendas, and the associated liaison with internal and external attendees and their respective EAs Travel Management – working with the relevant travel provider’ tools and services, manage all aspects of travel as required/directed by each executive, including booking and approvals, passport and visas, costs and itineraries (all per EY policy) Email Management — screening, actioning, alerting, filing, and deletion of email correspondence as required/directed by each executive Client Relationship Management – coordinating client visits, events, mailing lists and marketing data; establishing and maintaining relationships with relevant clients and their respective EAs as required/directed by each executive CRM System Management – supporting executives with pipeline management, opportunity administration and reporting, and contact and activity administration within the CRM/Interaction systems (per EY and service line policy) Expense Management – collation and processing of all reimbursable expenses on behalf of allocated executives, reconciliation, and provision of required information Timesheets – collate and enter weekly timesheet information as required/directed by each executive Other general administrative support — as required/directed by each executive, including (but not limited to) recording meeting minutes and actions, maintaining project information, recording learning/CPE hours, EY tool support and administration, data capture, processing and administration of business information, transcription of recorded meetings, ad-hoc service line specific tasks etc Skills And Attributes For Success The role requires someone who can manage several concurrent activities, with strong multi-tasking, prioritization, organizational and time management skills. Administration and organization Enjoys problem solving Able to prioritize effectively Extremely organized and enjoys administration Strong network coordination skills Comfortable using IT database systems Interpersonal skills Excellent written and oral communication skills A strong team player who is comfortable working collaboratively with others Very good understanding of business functions and operations Must be able to work virtually, and independently Demonstrated ability in project planning & management Able to be diplomatic when dealing with clients Flexibility Respond well to deadlines and work outside of normal hours when required Comfortable working on several activities concurrently Able to work in a rapidly changing environment and prioritize accordingly Personal attributes Professional and diplomatic communicator Quality focused and takes pride in paying attention to detail Self-starter, who can manage with minimal direction Able to interact with senior management Proficient in MS Office (Word, Excel & PowerPoint) and fair knowledge of MS Outlook and Lync To qualify for the role, you must have Bachelor’s degree or equivalent Good command over English (written & spoken) is mandatory Ideally, you’ll also have Min 6 to 8 years of work experience of which at least 3 years in a supervisory role At least a year of experience working in a team environment handling virtual secretarial services is preferred Open to work in shifts What We Offer EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career. Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

We are looking for an experienced Video Transcription Lead who can guide large video transcription projects. These projects help build AI training datasets for industries such as healthcare, automotive, and e-commerce. This full-time, remote role is an exciting opportunity to lead global teams, design clear workflows, and deliver accurate results. Key Responsibilities Lead and manage video transcription projects from start to finish, including planning, assigning tasks, and final delivery. Supervise a team of transcription specialists, editors, and reviewers to ensure clear and accurate transcripts. Develop and maintain easy-to-follow guidelines and workflows for transcription tasks. Work closely with Project Managers, AI Engineers, and Data QA teams to make sure goals and deadlines are met. Oversee A/B testing and quality checks so transcripts meet high standards. Train and mentor new team members in transcription processes and tools. Track project progress and report updates to stakeholders regularly. Stay updated on new transcription technologies, speech-to-text tools, and industry best practices. Qualifications Bachelor s degree in Linguistics, Communications, Media Studies, or a related field. At least 2 years of experience managing transcription projects or leading transcription teams. Strong understanding of transcription standards, timecoding, and formatting. Experience using transcription tools such as Trint, Otter.ai, or Express Scribe. Familiarity with AI-powered speech recognition tools and editing processes. Excellent attention to detail and a focus on accuracy. Strong organizational and communication skills for working with teams in different time zones. What We Offer Competitive salary and benefits. Flexible remote work options. The chance to work on AI solutions used by companies around the world. Opportunities for professional growth and development. A collaborative, innovative, and inclusive work culture. Job Features Job Category Data Annotation

Vikas Developers is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Christ Academy Institute for Advanced Studies is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Chariot Beach Resort is looking for Receptionist to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Job Title: Female Medical Transcriptionist Location: Sunrise Hospital Pala - Ponkunnam Rd, Kaduvamuzhi, Erattupetta, Kerala 686121 Employment Type: Full-Time Number of vacancies : 1 Qualification & Requirements : Gender Requirement: Female candidates only. Education: Diploma/Certification in Medical Transcription or allied health sciences. Experience: 6 months to 1 year of relevant work experience in a hospital or clinic setting. Strong command over English language, grammar, and medical terminology. Proficiency in typing and computer applications (Word, EHR software, etc.). Excellent listening skills and attention to detail. Ability to work independently and manage time effective Key Responsibilities: Listen to and accurately transcribe recorded dictations from doctors and other healthcare professionals. Review and edit transcriptions for grammar, clarity, accuracy, and formatting. Ensure proper use of medical terminology and abbreviations. Maintain confidentiality of patient records in compliance with HIPAA and hospital policies. Enter transcribed data into electronic health record (EHR) systems. Proofread reports for errors in spelling, punctuation, and content. Meet daily/weekly turnaround times and quality standards. Coordinate with doctors and nurses for clarifications when needed. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹12,000.00 per month Schedule: Day shift Morning shift Rotational shift Work Location: In person

Job Description Job Title: Account Executive Department: Account Management Location: India (Hybrid or On-site) Reports To: Senior Account Executive / Account Manager About The Organization We are a leading Indian language services company delivering multilingual communication solutions such as translation, transcription, interpretation, subtitling, voice-over, dubbing, desktop publishing, and linguistic data for AI/ML training in 250+ global languages. Our clients include MNCs, startups, e-commerce giants, education companies, law firms, healthcare providers, and AI developers. Role Overview As an Account Executive, you’ll be at the forefront of the company’s revenue generation and client success efforts. You will actively prospect for new clients, conduct product and service pitches, and work collaboratively with internal teams to deliver tailored linguistic solutions. Your primary goal is to meet and exceed your monthly revenue target, which is 20x your monthly CTC, by generating new business and nurturing qualified leads. Primary Responsibilities Generate and qualify new business leads through outbound cold calling, email marketing, and social media outreach. Build strong relationships with potential and existing clients by understanding their specific linguistic needs. Present customized solutions for services like translation, voice-over, data annotation, and subtitling. Prepare commercial proposals, presentations, and quotations. Maintain a high standard of documentation using CRM tools including client logs, notes, next steps, and proposal statuses. Coordinate with the project team to ensure timely and high-quality delivery of client projects. Track ongoing project progress, client escalations, and CSAT performance to ensure full-cycle client engagement. Follow up diligently for collections and close payment within the stipulated 60-day period. Actively participate in trade shows, networking events, and digital webinars (when applicable). Keep yourself updated with industry trends, competitive offerings, and the company’s full portfolio of solutions. What You’ll Achieve Deliver individual sales revenue equal to 20x your monthly CTC consistently. Maintain a lead conversion rate of at least 40% on qualified leads from the marketing team. Ensure every project has a minimum 50% profit margin. Strengthen retention by delivering a consistent, responsive client servicing experience. Achieve an average CSAT score of 8.5+ out of 10 from your client portfolio. Maintain 100% CRM update compliance with no missed client touchpoints. Required Competencies Strong communication, negotiation, and storytelling skills. Natural inclination toward sales conversations and client engagement. High degree of accountability, accuracy, and responsiveness. Proficient in using CRMs, Microsoft Office Suite, LinkedIn, and email automation tools. Ability to understand and explain linguistic workflows and service offerings. Career Growth Path A successful Account Executive can advance to a Senior Account Executive in 12–18 months, with a wider client portfolio, increased responsibilities in negotiation and retention, and higher revenue targets. Compensation & Perks ₹4.8 LPA – ₹6.5 LPA salary package Lucrative monthly and quarterly incentives Upskilling opportunities with paid certifications and industry webinars Access to internal sales masterclasses Health insurance and performance bonus Key Skills B2B Communication, Sales Pitching & Consultative Selling, Negotiation & Objection Handling, CRM & Pipeline Management, Industry Knowledge & Domain Adaptability, Client Centricity & Service Orientation, Time & Priority Management Apply now

Job Title: Project Manager – Market Research Location: Onsite – Faridabad (Delhi NCR) Department: Research Operations Experience: 3–5 Years Job Summary We’re seeking a Project Manager with 3–5 years of hands-on experience in both online and offline market research, including qualitative studies. The role requires end-to-end project ownership—managing research execution, vendor coordination, client communication, quality control, and timely delivery. This is a full-time, onsite role based in Faridabad. Local candidates are preferred. Key Responsibilities Project Management Own full lifecycle of market research projects (quantitative and qualitative) Manage timelines, budgets, and quality across concurrent projects Lead internal and external teams, including freelancers and vendors Client Communication Serve as the main point of contact during project execution Translate client briefs into actionable research plans Provide regular updates, manage expectations, and ensure deliveries are met Fieldwork & Vendor Oversight Coordinate all data collection methods: F2F, CATI, online, and focus groups Select, brief, and manage MR vendors and partners Negotiate costs, monitor performance, and ensure compliance with SLAs Data Handling Review and validate incoming data (Excel, CSV, SPSS) Identify issues (missing data, outliers) and resolve with data teams Ensure final data sets are clean and aligned with project objectives Documentation & Quality Assurance Maintain project trackers, budgets, and detailed records Ensure adherence to SOPs, and internal quality protocols Supervise quality across recruitment, moderation, transcription, and other supplier outputs Required Qualifications Bachelor’s degree in Business, Marketing, Research, or related field 3–5 years of experience in project management and market research Proficient in both qualitative and quantitative methodologies Skilled in Excel; familiarity with SPSS, PowerPoint Strong communication, coordination, and organizational abilities Proven experience in managing client expectations and field vendors Desirable Attributes Background in a research agency or fieldwork agency Comfortable in deadline-driven, high-pressure environments Knowledge of digital research methodologies and analytics tools Additional Requirements Must be available for full-time onsite work in Faridabad Candidates from Faridabad or nearby areas will be given preference This role is critical to ensure smooth, timely, and quality delivery of research projects while maintaining strong operational discipline and client satisfaction.

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. Your Team’s Impact The CallStreet Engineering team is at the forefront of transforming company event data into actionable intelligence. We specialize in designing and building scalable systems for real-time audio streaming, transcription, and data distribution. Our platforms power critical client-facing and internal products by processing and indexing high-volume events like Earnings Calls and Releases with speed and accuracy. Join our collaborative team where you’ll work with modern frontend and backend technologies to deliver high-performance applications that streamline operations, enhance user experiences, and enable rapid data delivery. You’ll have the opportunity to make a direct impact on FactSet’s financial event pipeline and play a key role in advancing the company’s digital transformation. What You’ll Do Design, implement, and test software for CallStreet products. Contribute new features, fixes, and refactors to the existing code Modernize existing workflows by migrating them to more performant and scalable solutions. Collaborate with cross-functional teams including engineering peers, product developers, and stakeholders. Support and execute Digital Transformation initiatives aimed at improving automation, performance, and reliability. Investigate and resolve production issues quickly and effectively. Work with other engineers in following the test-driven methodology in an agile environment Collaborate with other engineers and Product Developers in a Scrum Agile environment using Jira and Confluence Communicate project progress, risks, and feedback clearly to your team and leadership. What We’re Looking For B.Tech/BE/M.Tech/ME in Computer Science or equivalent field. 3–5 years of hands-on software engineering experience. Frontend Development: Strong experience in building web applications using JavaScript and Vue.js. Backend Development: Proficiency in Python and REST API development. Databases: Experience with SQL Server and PostgreSQL. Proficiency with object-oriented design principles Software Development Practices: Understanding of Agile methodologies. Familiarity with business process workflows. Experience with version control, debugging, and testing. Analytical & Communication Skills: Strong problem-solving capabilities and attention to detail. Effective communication with peers and stakeholders. Ability to manage time and tasks independently under tight deadlines. Nice to have skills Exposure to C# is a plus. Basic knowledge of support and operational workflows. A growth mindset with eagerness to explore new tools and technologies. What's In It For You At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means: The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up. Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days. Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives. A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions. Career progression planning with dedicated time each month for learning and development. Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging. Learn More About Our Benefits Here. Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications. Company Overview FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

FIMS Hospitals is looking for RECEPTIONIST to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

We are seeking a Research Manager to oversee a portfolio of three research projects. Two field-based projects explore the role of artificial intelligence in enhancing judicial and bureaucratic state capacity in India. The third project is building a harmonized data repository of Indian firm and household microdata. This position offers the opportunity to gain hands-on experience in managing pioneering projects at the forefront of economics research and public policy. Key responsibilities include contributing to the design and implementation of assigned projects, leading stakeholder engagement, mentoring and supervising the research team, managing budgeting and operational tasks, overseeing reporting processes, and handling contracts and grants management. We are looking for a proactive individual with proven management experience and familiarity with applied economics research and capable of working with multiple stakeholders to achieve project objectives. The candidate should be prepared to thrive in a dynamic organizational environment and demonstrate high levels of integrity and commitment to our work. The successful candidate will join a team of Principal Investigators (PIs) and Research Assistants (RAs). They will gain direct experience collaborating with policy partnersspecifically the NITI Aayog and various Indian courtsimplementing surveys and field experiments, and conducting rigorous data analysis. Project 1: Artificial Intelligence, Government Litigation, and Bureaucratic Decision Making PIs: Daron Acemoglu (MIT), Ananya Kotia (LSE), Utkarsh Saxena (Oxford) Working with Indian government agencies, this project studies whether artificial intelligence tools can be used to reduce inefficiencies caused by excessive government-initiated tax litigation in India. Project 2: Artificial Intelligence and Judicial State Capacity PIs: Ananya Kotia (LSE), Utkarsh Saxena (Oxford) This project seeks to address India's substantial judicial backlog of over 50 million cases by evaluating the impact of integrating AI-driven tools like transcription, translation, OCR scanning, and case flow management software in courtrooms in a large Indian state. The intervention aims to test the impact of such tools on case resolution times and judicial decision-making. Project 3: India Data Lab PIs: Ananya Kotia (LSE) The India Data Lab (IDL) is an initiative to harmonize unit-level microdata from India's key household and firm surveys, specifically the National Sample Surveys (NSS) and the Annual Survey of Industries (ASI). In collaboration with LSE, IGC, and NITI Aayog, the IDL will integrate these datasets into the National Data and Analytics Platform (NDAP). By cleaning and standardizing these complex datasets into a single, analysis-ready repository, the IDL aims to significantly streamline research efforts and enhance empirical studies on India's economy. Qualifications Master's degree in Economics (or bachelor's degree with relevant work experience). At least three years of relevant work experience Experience in managing randomized controlled trials is required. Knowledge of Stata (or any other statistical tool) is required. Ability to work in a team, manage multiple projects on the ground, and be self-motivated. Some experience conducting social science or economic field research, including supervising data collection, teams of field workers, survey design and implementation, financial reporting, and data management Responsibilities Develop survey instruments and data request documents for data collection Create technical documentation for internal and external audiences Conduct background research and literature reviews Draft content for reports to policymakers, academic papers, grant proposals, research protocols, and other project documents Supervise and mentor Research Associates Work with J-PAL South Asias Finance team to ensure project budgets and project spending is kept in check, funder deliverables are prepared and attended to, and PI requests are prepared on time. Ensure compliance with J-PALs research protocols across all project activities Designate roles and responsibilities for each project team member (including Finance Managers), manage project timelines schedule check-in dialogues with team members, liaise communicate with external stakeholders, the internal team, and set up management reporting. Travel to the field as needed

We are seeking a Research Manager to oversee a portfolio of three research projects. Two field-based projects explore the role of artificial intelligence in enhancing judicial and bureaucratic state capacity in India. The third project is building a harmonized data repository of Indian firm and household microdata. This position offers the opportunity to gain hands-on experience in managing pioneering projects at the forefront of economics research and public policy. Key responsibilities include contributing to the design and implementation of assigned projects, leading stakeholder engagement, mentoring and supervising the research team, managing budgeting and operational tasks, overseeing reporting processes, and handling contracts and grants management. We are looking for a proactive individual with proven management experience and familiarity with applied economics research and capable of working with multiple stakeholders to achieve project objectives. The candidate should be prepared to thrive in a dynamic organizational environment and demonstrate high levels of integrity and commitment to our work. The successful candidate will join a team of Principal Investigators (PIs) and Research Assistants (RAs). They will gain direct experience collaborating with policy partnersspecifically the NITI Aayog and various Indian courtsimplementing surveys and field experiments, and conducting rigorous data analysis. Project 1: Artificial Intelligence, Government Litigation, and Bureaucratic Decision Making PIs : Daron Acemoglu (MIT), Ananya Kotia (LSE), Utkarsh Saxena (Oxford) Working with Indian government agencies, this project studies whether artificial intelligence tools can be used to reduce inefficiencies caused by excessive government-initiated tax litigation in India. Project 2: Artificial Intelligence and Judicial State Capacity PIs : Ananya Kotia (LSE), Utkarsh Saxena (Oxford) This project seeks to address India's substantial judicial backlog of over 50 million cases by evaluating the impact of integrating AI-driven tools like transcription, translation, OCR scanning, and case flow management software in courtrooms in a large Indian state. The intervention aims to test the impact of such tools on case resolution times and judicial decision-making. Project 3: India Data Lab PIs : Ananya Kotia (LSE) The India Data Lab (IDL) is an initiative to harmonize unit-level microdata from India's key household and firm surveys, specifically the National Sample Surveys (NSS) and the Annual Survey of Industries (ASI). In collaboration with LSE, IGC, and NITI Aayog, the IDL will integrate these datasets into the National Data and Analytics Platform (NDAP). By cleaning and standardizing these complex datasets into a single, analysis-ready repository, the IDL aims to significantly streamline research efforts and enhance empirical studies on India's economy. Qualifications Master's degree in Economics (or bachelor's degree with relevant work experience). At least three years of relevant work experience Experience in managing randomized controlled trials is required. Knowledge of Stata (or any other statistical tool) is required. Ability to work in a team, manage multiple projects on the ground, and be self-motivated. Some experience conducting social science or economic field research, including supervising data collection, teams of field workers, survey design and implementation, financial reporting, and data management Responsibilities Develop survey instruments and data request documents for data collection Create technical documentation for internal and external audiences Conduct background research and literature reviews Draft content for reports to policymakers, academic papers, grant proposals, research protocols, and other project documents Supervise and mentor Research Associates Work with J-PAL South Asias Finance team to ensure project budgets and project spending is kept in check, funder deliverables are prepared and attended to, and PI requests are prepared on time. Ensure compliance with J-PALs research protocols across all project activities Designate roles and responsibilities for each project team member (including Finance Managers), manage project timelines schedule check-in dialogues with team members, liaise communicate with external stakeholders, the internal team, and set up management reporting. Travel to the field as needed

Job Description: Assistant Editor Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it s in our differences that we empower the way the world learns. About the Role: Work Model: Hybrid (On-site presence required 8 days per month) Preferred Subjects: Ecology / Oncology / Nanomaterials / Genetics and Cell and Molecular Biology / Clinical Cardiology Interested in starting a career in research publishing? Wileys Comprehensive Editorial Evaluation Team (CEET), is responsible for managing the peer-review process and decision-making for a portfolio of >120 in-house journals across physical, life, and health sciences, including renowned journals such as Advanced Science, Advanced Materials, and other Advanced journals, Angewandte Chemie, Chemistry Europe titles, Small, physica status solidi, Macromolecular titles, WIREs titles, and Current Protocols is expanding and therefore looking for additional Assistant Editors. How will you make an impact? Be responsible for the organization of the peer-review process and editorial decision-making from submission until acceptance for publication and export to production - evaluation and triage of submitted manuscripts, reviewer selection, assessment of reviewer reports and revised submissions, and final decision (acceptance or referral and transfer to relevant sister journals). Be an active member of a global editorial team and collaborate with other international colleagues daily. Have many (online) interactions with our authors and reviewers, researchers from all over the world. Be involved in strategically acquiring new content for our journals - for instance, commissioning invited articles and planning special issues or series. Contribute to (cross-functional/departmental) workflow optimization project workgroups. Altogether, gain on-the-job experience in many different aspects of scholarly publishing. What we are looking for: Having a PhD degree & an additional postdoc experience could be beneficial. We are seeking candidates with expertise in one of the following subject areas: Ecology Oncology (Oncology, Cancer Diagnosis and Therapies, including chemotherapy, radiotherapy, and surgery. Other sub-disciplines in Oncology and Cancer Medicine will also be considered) Clinical Cardiology (including cardiology, cardiovascular diseases, preventative or interventional cardiology, and congenital heart diseases will also be considered. Direct experience with clinical trials and human studies is desirable.) Genetics and Cell and Molecular Biology (including molecular genetics, population genetics, epigenetics, human genetics, medical genetics, bioinformatics, genomics, and genetic engineering. Expertise in cell structure, function, cell communication and defense mechanisms, metabolism, DNA structure and replication, transcription and translation, gene regulation, and recombinant DNA is also considered. Direct experience with human studies is desirable.) Nanomaterials (including synthesis, characterization techniques, applications in a variety of fields such as medicine, biomaterials, engineering, and device fabrication). Candidates with a strong research background and relevant publications in these fields are highly encouraged to apply. Have a passion for science and its communication, and are prepared to broaden their knowledge by working across a spectrum of research areas. Have a good understanding of the peer-review process (for example, have been previously involved as an editor, author, or reviewer). Are self-motivated, diplomatic, and flexible, have outstanding organizational, time management, and communication skills, and have excellent command of the English language (both written and verbal). Can collaborate efficiently and effectively on multiple products with many different colleagues in teams across various global office locations. Previous experience with a manuscript handling system (e.g., Editorial Manager or Scholar One), previous publishing/scientific news writing experience, and an interest in data analysis would be advantageous. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the worlds most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform todays biggest obstacles into tomorrows brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individuals status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI

bigbraincreations is looking for Receptionist Job to join our dynamic team and embark on a rewarding career journey Greet and welcome guests as soon as they arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Provide basic and accurate information in-person and via phone/email Receive, sort and distribute daily mail/deliveries Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges) Order front office supplies and keep inventory of stock Update calendars and schedule meetings Arrange travel and accommodations, and prepare vouchers Keep updated records of office expenses and costs Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Company: Mercer Description: We are seeking a talented individual to join our Transformation team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Lead Specialist -Metrics, Analytics & Reporting WFM - RTA & Scheduler (IC Role) Shift Time - 10.30 PM to 7:30 AM (night shift) We will count on you to Preparing and analysing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other constraints Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues. Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management. Should be able to manage business based on-Line Adherence, Service Level, FTE and ASA Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication. Document all incidents using the service management suite and notify impacted stakeholders. Manage call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organizations and client goals and expectations. Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns. Monitor toll free call routing plans using a variety of routing platforms provided by various carriers. Recommend and implement queue, DNIS priority and holdout adjustments through the various network carrier platforms and switch packages ensuring to achieve established goals. Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing. Recommend strategies to Operations for improved labor utilization and key performance indicators Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Agent skilling (workgroup or queue membership concepts), multi-skill routing sets (the concept of Forecast groups, staff groups, and intent routing) Queue Performance Reporting and Actions Taken Interval Productivity reporting and ROCC(offshore) Helpdesk Review and process VTO/PTO/OT/Non-Prod time requests in real-time Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Creating and maintaining shift profiles and scheduling rules within the Workforce Management software Providing ongoing analysis of available shift offerings, staffing requirements, and time off allocations Performing ad hoc reporting as needed to support information requests from Servicing Collaborating with other analytical groups within the organization to share information as needed Managing holiday allocation at agent and business level and ensure effective employee engagement Headcount management to support optimization at recruitment and training level Assuming and performing other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Analysis of outlier and reports to develop performance improvement and plansdrive automation and standardize reporting What you need to have: Graduate or above Minimum 5 years in a contact Centre Minimum 2 years experience in scheduling role Minimum 3 years of experience in real-time role In depth knowledge of call Centre operations and, metrics, and reporting What makes you stand out: Excellent English language skills (verbal and written), Excellent communication, collaboration and basic project management skills Good presentation skills with ability to present material clearly and concisely Excellent awareness of different cultures and working practices across the regions Proven experience in working in, and basic management of, diverse and geographically dispersed teams Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter.

Job Description Assistant Editor Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About The Role Work Model: Hybrid (On-site presence required 8 days per month) Preferred Subjects: Ecology / Oncology / Nanomaterials / Genetics and Cell and Molecular Biology / Clinical Cardiology Interested in starting a career in research publishing? Wiley's Comprehensive Editorial Evaluation Team (CEET), is responsible for managing the peer-review process and decision-making for a portfolio of >120 in-house journals across physical, life, and health sciences, including renowned journals such as Advanced Science, Advanced Materials, and other Advanced journals, Angewandte Chemie, Chemistry Europe titles, Small, physica status solidi, Macromolecular titles, WIREs titles, and Current Protocols is expanding and therefore looking for additional Assistant Editors. How will you make an impact? Be responsible for the organization of the peer-review process and editorial decision-making from submission until acceptance for publication and export to production - evaluation and triage of submitted manuscripts, reviewer selection, assessment of reviewer reports and revised submissions, and final decision (acceptance or referral and transfer to relevant sister journals). Be an active member of a global editorial team and collaborate with other international colleagues daily. Have many (online) interactions with our authors and reviewers, researchers from all over the world. Be involved in strategically acquiring new content for our journals – for instance, commissioning invited articles and planning special issues or series. Contribute to (cross-functional/departmental) workflow optimization project workgroups. Altogether, gain on-the-job experience in many different aspects of scholarly publishing. What We Are Looking For Having a PhD degree & an additional postdoc experience could be beneficial. We are seeking candidates with expertise in one of the following subject areas: Ecology (including population & community ecology, ecosystem ecology, behavioral ecology, microbial/plant/aquatic ecology, conservation, evolution, and applied ecology). Oncology (Oncology, Cancer Diagnosis and Therapies, including chemotherapy, radiotherapy, and surgery. Other sub-disciplines in Oncology and Cancer Medicine will also be considered) Clinical Cardiology (including cardiology, cardiovascular diseases, preventative or interventional cardiology, and congenital heart diseases will also be considered. Direct experience with clinical trials and human studies is desirable.) Genetics and Cell and Molecular Biology (including molecular genetics, population genetics, epigenetics, human genetics, medical genetics, bioinformatics, genomics, and genetic engineering. Expertise in cell structure, function, cell communication and defense mechanisms, metabolism, DNA structure and replication, transcription and translation, gene regulation, and recombinant DNA is also considered. Direct experience with human studies is desirable.) Nanomaterials (including synthesis, characterization techniques, applications in a variety of fields such as medicine, biomaterials, engineering, and device fabrication). Candidates with a strong research background and relevant publications in these fields are highly encouraged to apply. Have a passion for science and its communication, and are prepared to broaden their knowledge by working across a spectrum of research areas. Have a good understanding of the peer-review process (for example, have been previously involved as an editor, author, or reviewer). Are self-motivated, diplomatic, and flexible, have outstanding organizational, time management, and communication skills, and have excellent command of the English language (both written and verbal). Can collaborate efficiently and effectively on multiple products with many different colleagues in teams across various global office locations. Previous experience with a manuscript handling system (e.g., Editorial Manager or Scholar One), previous publishing/scientific news writing experience, and an interest in data analysis would be advantageous. About Wiley Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. When applying, please attach your resume/CV to be considered.

About the Role: Grade Level (for internal use): 12 The Team : As a leader in the EDO, Collection Platforms & AI – Cognitive Engineering team, you will own the vision and delivery of enterprise-scale Data Science and GenAI solutions that power natural language understanding, data extraction, information retrieval, data sourcing, and speech-to-text services for S&P Global. You will define the data science strategy, champion best practices, mentor across functions, and drive production-ready AI/ML products from ideation through deployment. You’ll work in a (truly) global team that values thoughtful risk-taking and self-initiative. What’s in it for you: Lead data science strategy and build solutions at enterprise scale Grow and mentor a world-class team of data scientists and ML engineers Solve high-complexity, high-impact problems end-to-end Define roadmaps for emerging AI capabilities (GenAI, ASR, speaker analytics) Responsibilities: Shape and execute the Data Science roadmap: tooling, methodologies, and best practices for ML, GenAI, and ASR Architect, develop, and deploy large-scale ML and GenAI pipelines-including Voice Activity Detection (VAD), Speaker Diarization, and ASR models-for automated transcription services Own the full data science lifecycle: opportunity identification, requirement gathering, modeling, evaluation, validation, deployment, monitoring, and optimization Lead exploratory data analysis, proof-of-concepts, benchmarking, and production model validation for both text- and speech-based AI solutions Establish and enforce coding standards, perform technical reviews, and optimize workflows for reproducibility and scalability Drive MLOps practices: CI/CD for models, feature stores, monitoring, alerting, and automated rollback strategies Mentor and develop junior and mid-level data scientists; foster a culture of continuous learning, innovation, and collaboration Partner with cross-functional stakeholders (Engineering, Product, IT, Compliance) to align on project goals, timelines, and SLAs Technical Requirements: 8+ years of hands-on experience in Data Science/AI, with at least 3 years in a senior or leadership role with strong hands on skills. Proven expertise in developing and deploying ASR systems: Training or fine-tuning end-to-end ASR models (e.g., Whisper, QuartzNet) Designing VAD pipelines for robust speech segmentation Implementing Speaker Diarization (e.g., Pyannote, UISR) and handling multi-speaker audio Optimizing transcription accuracy across accents, languages, and noisy environments Deep knowledge of large language models (OpenAI, Anthropic, Llama), prompt engineering, fine-tuning, and embedding-based retrieval Expert proficiency in Python (NumPy, Pandas, SpaCy, scikit-learn, PyTorch/TF 2, Hugging Face Transformers) Strong understanding of ML & deep learning architectures: NLP transformers, GNNs, multimodal systems Solid grasp of statistics, probability, and the mathematics underpinning modern AI Track record of synthesizing cutting-edge research into production solutions Experience with orchestration and deployment tools: Docker, Kubernetes, Airflow, Redis, Flask/Django/FastAPI, PySpark, SQL, and cloud services (AWS/GCP/Azure) Openness to evaluate and adopt emerging technologies and languages as needed Good to have: Master's or Ph.D. in Computer Science, Electrical Engineering, Statistics, Mathematics, or related field Prior experience in the Economics/Financial industry, especially market-intelligence or risk analytics Public contributions on GitHub, Kaggle, StackOverflow, technical blogs, or publications Familiarity with speaker embedding techniques, speech enhancement, and noise-robust modeling What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH103.2 - Middle Management Tier II (EEO Job Group) Job ID: 317409 Posted On: 2025-07-01 Location: Gurgaon, Haryana, India

We are seeking a talented individual to join our Transformation team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office. Lead Specialist -Metrics, Analytics & Reporting WFM – RTA & Scheduler (IC Role) Shift Time – 10.30 PM to 7:30 AM (night shift) We will count on you to Preparing and analysing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other constraints Provide troubleshooting support for all Tier one and Tier two escalations and coordination for all global inbound and outbound systems and call routing issues. Participate in Rapid Response calls to minimize system downtime and provide regular updates to senior management. Should be able to manage business based on-Line Adherence, Service Level, FTE and ASA Recognize and initiate escalation for all system difficulties, including switch and ACD systems, routing systems, and Tier One production impacting tool outages inclusive of client communication. Document all incidents using the service management suite and notify impacted stakeholders. Manage call volume and labor resources for inbound/outbound call centers, while maintaining and exceeding Organization's and client goals and expectations. Monitor designated call centers through various internal and external platforms, instituting timely and efficient communication to verify allocation settings, queue settings, overflow targets, media events, and transcription campaigns. Monitor toll free call routing plans using a variety of routing platforms provided by various carriers. Recommend and implement queue, DNIS priority and holdout adjustments through the various network carrier platforms and switch packages ensuring to achieve established goals. Analyze and monitor statistical information in a timely manner to achieve proper call allocation goals, reforecasting demand and staffing. Recommend strategies to Operations for improved labor utilization and key performance indicators Review and work TTs assigned to the WFM team that require real-time assistance to different stakeholders Agent skilling (workgroup or queue membership concepts), multi-skill routing sets (the concept of Forecast groups, staff groups, and intent routing) Queue Performance Reporting and Actions Taken Interval Productivity reporting and ROCC(offshore) Helpdesk Review and process VTO/PTO/OT/Non-Prod time requests in real-time Intraday real time monitoring of service levels for all queues at all sites 24/7/365 Creating and maintaining shift profiles and scheduling rules within the Workforce Management software Providing ongoing analysis of available shift offerings, staffing requirements, and time off allocations Performing ad hoc reporting as needed to support information requests from Servicing Collaborating with other analytical groups within the organization to share information as needed Managing holiday allocation at agent and business level and ensure effective employee engagement Headcount management to support optimization at recruitment and training level Assuming and performing other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position Analysis of outlier and reports to develop performance improvement and plansdrive automation and standardize reporting What you need to have: Graduate or above Minimum 5 years' in a contact Centre Minimum 2 years' experience in scheduling role Minimum 3 years of experience in real-time role In depth knowledge of call Centre operations and, metrics, and reporting What makes you stand out: Excellent English language skills (verbal and written), Excellent communication, collaboration and basic project management skills Good presentation skills with ability to present material clearly and concisely Excellent awareness of different cultures and working practices across the regions Proven experience in working in, and basic management of, diverse and geographically dispersed teams Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

About the Role: Grade Level (for internal use): 12 The Team : As a leader in the EDO, Collection Platforms & AI – Cognitive Engineering team, you will own the vision and delivery of enterprise-scale Data Science and GenAI solutions that power natural language understanding, data extraction, information retrieval, data sourcing, and speech-to-text services for S&P Global. You will define the data science strategy, champion best practices, mentor across functions, and drive production-ready AI/ML products from ideation through deployment. You’ll work in a (truly) global team that values thoughtful risk-taking and self-initiative. What’s in it for you: Lead data science strategy and build solutions at enterprise scale Grow and mentor a world-class team of data scientists and ML engineers Solve high-complexity, high-impact problems end-to-end Define roadmaps for emerging AI capabilities (GenAI, ASR, speaker analytics) Responsibilities: Shape and execute the Data Science roadmap: tooling, methodologies, and best practices for ML, GenAI, and ASR Architect, develop, and deploy large-scale ML and GenAI pipelines-including Voice Activity Detection (VAD), Speaker Diarization, and ASR models-for automated transcription services Own the full data science lifecycle: opportunity identification, requirement gathering, modeling, evaluation, validation, deployment, monitoring, and optimization Lead exploratory data analysis, proof-of-concepts, benchmarking, and production model validation for both text- and speech-based AI solutions Establish and enforce coding standards, perform technical reviews, and optimize workflows for reproducibility and scalability Drive MLOps practices: CI/CD for models, feature stores, monitoring, alerting, and automated rollback strategies Mentor and develop junior and mid-level data scientists; foster a culture of continuous learning, innovation, and collaboration Partner with cross-functional stakeholders (Engineering, Product, IT, Compliance) to align on project goals, timelines, and SLAs Technical Requirements: 8+ years of hands-on experience in Data Science/AI, with at least 3 years in a senior or leadership role with strong hands on skills. Proven expertise in developing and deploying ASR systems: Training or fine-tuning end-to-end ASR models (e.g., Whisper, QuartzNet) Designing VAD pipelines for robust speech segmentation Implementing Speaker Diarization (e.g., Pyannote, UISR) and handling multi-speaker audio Optimizing transcription accuracy across accents, languages, and noisy environments Deep knowledge of large language models (OpenAI, Anthropic, Llama), prompt engineering, fine-tuning, and embedding-based retrieval Expert proficiency in Python (NumPy, Pandas, SpaCy, scikit-learn, PyTorch/TF 2, Hugging Face Transformers) Strong understanding of ML & deep learning architectures: NLP transformers, GNNs, multimodal systems Solid grasp of statistics, probability, and the mathematics underpinning modern AI Track record of synthesizing cutting-edge research into production solutions Experience with orchestration and deployment tools: Docker, Kubernetes, Airflow, Redis, Flask/Django/FastAPI, PySpark, SQL, and cloud services (AWS/GCP/Azure) Openness to evaluate and adopt emerging technologies and languages as needed Good to have: Master's or Ph.D. in Computer Science, Electrical Engineering, Statistics, Mathematics, or related field Prior experience in the Economics/Financial industry, especially market-intelligence or risk analytics Public contributions on GitHub, Kaggle, StackOverflow, technical blogs, or publications Familiarity with speaker embedding techniques, speech enhancement, and noise-robust modeling What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- IFTECH103.2 - Middle Management Tier II (EEO Job Group) Job ID: 317409 Posted On: 2025-07-01 Location: Gurgaon, Haryana, India

We are seeking a highly skilled DevOps Engineer to design, implement, and maintain infrastructure and CI/CD workflows to support scalable, secure, and high-performing UCaaS solutions. You will collaborate closely with the backend, frontend, and AI/ML teams to enable rapid deployment and operational stability. Key Responsibilities Design, deploy, and manage CI/CD pipelines for Laravel (PHP) , GO , Python backend and ReactJS frontend using GitHub Actions. Automate deployment workflows for staging and production environments across multiple EC2 instances. Manage infrastructure as code using Terraform or AWS CloudFormation . Set up and optimize Docker , ECS/EKS , and containerized workloads. Monitor system performance, usage, and uptime using tools like Prometheus , Grafana , CloudWatch , or Datadog . Implement automated scaling, load balancing, and disaster recovery plans. Secure infrastructure with IAM roles , TLS certificates , and network security groups . Support database migration from MariaDB to PostgreSQL with minimal downtime. Manage centralized logging, alerting, and audit trails. Work with AI teams for real-time audio transcription, embedding, and Pinecone indexing services. Required Skills Strong hands-on experience with AWS services (EC2, RDS, ECS/EKS, Route53, S3, CloudFront). Proficient with Docker , Nginx/Apache , and Linux system administration . Expertise in CI/CD pipelines using GitHub Actions (or Jenkins, GitLab CI). Scripting knowledge in Bash , Python , or Go . Experience with monitoring & alerting (Prometheus, CloudWatch, Grafana). Infrastructure as Code: Terraform , Ansible , or similar. Knowledge of SSL/TLS , domain management, and DNS configuration. Familiarity with PHP (Laravel ) , GO , Python , ReactJS , and container orchestration. Experience managing multi-tenant systems and telephony services is a huge plus. Nice to Have Experience in VoIP , FreeSWITCH , Asterisk , or other telecom stacks. Exposure to AI pipelines , especially speech-to-text and vector databases (e.g., Pinecone). Knowledge of PostgreSQL performance tuning and replication. Background in high-availability systems and blue/green deployment. What We Offer A chance to build and scale a modern UCaaS platform from the ground up. Work with a cross-functional team of developers, AI engineers, and product owners. Competitive salary and performance-based incentives. Continuous learning and career growth opportunities. Interested share your Resume at 8989480817 Job Type: Full-time Pay: ₹700,000.00 - ₹1,200,000.00 per year Benefits: Leave encashment Provident Fund Schedule: Day shift Monday to Friday Work Location: In person