Currently, doctors use their electronic medical record system to track patient encounters (a digital version of the old paper charts you used to see in your doctor s office and on TV). These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we're solving right now! Doctors that use Suki already spend over 50% less time on administrative tasks and we are striving to do even better. We are a product driven company. we're a GCP shop and 100% container run using Kubernetes. Our tech stack includes Golang, Python, React, React Native, Swift, Android, Java, Kotlin, GraphQL, and JavaScript. What will you be doing As the Technical Support Specialist, you will be the first line of defense for our customers who need support. Your goal is straightforward: ensure our customers are always happy and supported. You will ensure that all issues or questions that our customers have are addressed immediately (either by you or your team). You will be the central hub for any bug, issue, question or feature request that comes from either our external or internal customers. The role will work directly with customer success, operations, engineering and product and will work to solve, triage, and escalate all customer issues and feedback. This team will be supporting Suki users 24 hours a day, 7 days a week therefore working outside of normal working hours, including weekends and overnight shifts, will be required. This position will primarily be working on Night shifts from 9:00 AM PDT to 5:00 PM PDT, with some rotations. Ok, you're sold, but what are we looking for in the perfect candidate User-centered: You are obsessed with the customer experience. you're energized by talking to customers and you can t wait to translate key consumer needs into business and product requirements. You have an innate understanding of user behavior. Data Driven: You use metrics to drive decision making Self-starter: You are motivated by impossible challenges and energized by creating something new. Process Oriented: Our tech support process will constantly need to be iterated on to ensure our users have the best experience possible, and you're excited about this. Technical experience : You have the ability to handle complex technical issues that may require some level of engineering understanding. Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. Rigor: You are detail oriented and hold others to a high standard. Qualifications Adept with tools like JIRA, Salesforce, Intercom and experience with handling support tickets/customer forums, etc 1 - 4 years of experience in Tech support /customer support function. Technically proficient with cloud services and basic understanding of SaaS services Exceptional communication and conflict resolution skills Task management skills, with a keen ability to think critically, prioritize effectively, and communicate expediently Experience using or integrating with an EMR is a plus Exceptional written and oral communication skills, including English usage, grammar, punctuation, and style. Impeccable attention to detail. Understanding of medical documentation and medical terminology required Scribe or medical transcription experience preferred. Understanding of network architectures, networking domain, Kubernetes on Google Cloud platform would be a big plus Experience deploying/running/maintaining software services, troubleshooting and fixing issues specifically in a production grade SaaS environment, is required. Understanding of microservice based architectures and linux system fundamentals Analytical skills and experience with tools/processes needed for data-driven decision-making Tell me more about Suki On a roll: Named by Fast Company as one of the most innovative companies, named Google s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI. Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. Great investors: we're backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our $55M Series C financing, we have the resources to scale. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice. Impact: you'll make an impact from day one. you'll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.

What we want to accomplish and why we need you Suki is creating a new category in the health tech space - the digital assistant for physicians. We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record (EMR) system to track patient encounters. These systems can be hard to navigate and very time consuming to manage. Time that doctors would rather have to spend with their patients. This is the problem we re solving right now: Doctors that use Suki today spend over 50% less time on administrative tasks than they did previously and we re striving to do even better. We are building Suki by spending time with our customers to understand features that will truly make their lives better. We re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine and even how medicine is practiced. About the Role: Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. Doctors that use Suki already spend over 70% less time on administrative tasks, and we re striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctor. We re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We re confident enough to move fast and talented enough not to break things. As an SDET 3 specializing in Backend testing, you will design and build scalable automation frameworks for API testing and microservices, ensuring that our backend services are stable and high-performing. You ll collaborate closely with engineers to implement testing strategies that ensure robustness and reliability of the entire system. You will play a key role in ensuring the scalability, reliability, and performance of our core platform, while also mentoring junior team members and driving continuous improvements in our testing processes. Responsibilities: Develop, maintain, and execute automated tests for APIs and microservices using RestAssured, Postman, GRPC libraries or similar tools. Design and implement specialized tests for machine learning models (ASR & NLP) to ensure their accuracy, performance, and robustness. Design and implement integration tests to validate data flow and service interactions within a microservices architecture, including complex interactions over gRPC and WebSocket protocols . Perform comprehensive non-functional testing, including performance and load testing, using tools like K6 to identify bottlenecks and optimize system performance across backend services, gRPC communication, and WebSockets. Mentor junior team members, guiding them in test strategy development and debugging complex issues. Collaborate with DevOps and Backend Engineers to integrate automated tests into CI/CD pipelines. Write detailed test plans and test cases for new backend services, features, and machine learning models. Monitor API response times and error rates, using metrics to identify potential areas for improvement. Qualifications: 5+ years of experience in backend test automation. Expertise in Java, Python, and API testing frameworks like RestAssured. Strong knowledge of microservices architecture, gRPC, WebSocket, and RESTful APIs. Experience with performance testing tools like K6 . Experience with testing machine learning models (ASR/NLP) for accuracy and performance. Proficiency in CI/CD pipelines and automated deployment of test suites. Strong analytical skills with the ability to debug complex backend issues. Knowledge of cloud platforms (e.g., GCP, AWS) and containerization (e.g., Docker, Kubernetes). Desired Skills (Good to Have): Artificial Intelligence (AI) Integration: Proven ability to integrate AI concepts or tools into end-to-end testing workflow execution. AI Mentorship: Experience mentoring peers on the usage of AI-driven testing tools or methodologies. AI for Efficiency: Demonstrated capability to identify inefficiencies in existing processes that could be effectively solved or improved using AI technologies. Test Coverage Leadership: Ability to lead efforts to improve test coverage and ensure tests are kept up-to-date with changes in the backend services and ML models. Working at Suki : Our hybrid model offers the perfect balance of in-office collaboration and remote flexibility which includes three days in the office (Monday, Tuesday and Wednesday) and two days work from home (Thursday and Friday).The role is located in Bangalore and will require working from office three days a week. Tell me more about Suki On a roll: Named by Fast Company as one of the most innovative companies, named Google s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI . Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. Great investors: We re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice. Impact: You ll make an impact from day one. You ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. .

Position: Software Developer at Suki (View all jobs) Bangalore, India What we want to accomplish and why we need you Suki is creating a new category in the health tech space - the digital assistant. We are going to be the voice user interface for healthcare. What does that mean? Currently, doctors use their electronic medical record system to track patient encounters (a digital version of the old paper charts you used to see in your doctors office and on TV). These systems can be hard to navigate and very time consuming to manage - time that doctors would rather have to spend with their patients. This is the problem were solving right now! Doctors that use Suki already spend over 50% less time on administrative tasks and were striving to do even better. We are creating engaging product experiences, building applications and services that delight and empower doctors with experiences that they could never imagine with their health IT systems. Were a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine and even how medicine is practiced. We re a GCP shop and 100% container run using Kubernetes. Our tech stack includes Golang, Python, React, React Native, Swift, Android, Java, Kotlin, and JavaScript. What will you do everyday? We are looking for a Software Developer to join our Backend Engineering team. Specifically, you will be: Collaborating with the product, design and operations teams to build a world class product Developing, owning and maintaining highly scalable distributed services and solutions Implementing a microservices based architecture using Golang and Python Ensure application performance, uptime, and maintaining high standards of code quality Maintaining continuous integration and deployment tools; creating unit and integration tests for written software code Ok, youre sold, but what are we looking for in the perfect candidate? Expertise: You know how to code. You understand our tech stack and can be productive with it. In other words, you ve done this before. Action oriented: You love to build. You like to ship fast and quickly iterate. Creativity: You enjoy listening to user feedback and then building product in novel ways. You re resourceful and enjoy finding alternate paths to success. Problem solving: you use data to help point you in the correct direction. You optimize relentlessly. You think business and engineering problems are like puzzles and you stick with them until they are solved. Humility: You re humble and love working in a team without ego to deliver products Adaptability: You thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact. Confidence: You trust your abilities and you re ready to push yourself to the next level. Qualifications* Strong product development experience in building distributed systems and microservices. 2 to 5 years experience Strong programming skills on Linux using Go Strong foundation in data structures, algorithms and a strong understanding of concurrent programming Superior organization, written/verbal communication, interpersonal and leadership skills Ability to collaborate effectively with cross functional teams to solve complex problems and building products spanning across geographically distributed teams to deliver end-to-end products & features Ability to multi-task and re-prioritize responsibilities based on changing requirements Bachelors/Masters degree from a Tier 1 college or university It will be a huge plus if you have: Experience working with gRPC, gRPC context and Protocol Buffers Experience with infrastructure and systems engineering, and scaling services on cloud computing platforms like GCP Tell me more about Suki On a roll: Named by Fast Company as one of the most innovative companies, named Google s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI . Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. Great investors: We re backed by Venrock, First Round Capital, Flare Capital, March Capital , and others. With our recent $70M Series D financing, we have the resources to scale. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice. Impact: You ll make an impact from day one. You ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. .

What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we re striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. Our tech stack includes GCP, Kubernetes, Golang, Python, React, C++, TypeScript, JavaScript, Swift, Kotlin, gRPC, and GraphQL. What will you do everyday You will address the computational infrastructure with your knowledge and prior experience in ASR NLP techniques and make improvements to our current processes. You will work directly on the platform that powers our microservices. You ll help scale our platform for thousands of doctors and help improve usability. You ll implement a microservices architecture and you ll use Go to do it all. And you ll be magnificent. Ok, youre sold, but what are we looking for in the perfect candidate Action oriented: You love to build. You like to ship fast and quickly iterate. Creativity: You enjoy listening to user feedback and then building products in novel ways. You re resourceful and enjoy finding alternate paths to success. Problem solving: you use data to help point you in the correct direction. You optimize relentlessly. You think business and engineering problems are like puzzles and you stick with them until they are solved. Humility: You re humble and love working in a team without ego to deliver products Adaptability: You thrive in a fast-moving organization that uses light-weight processes and cutting-edge technology to have a huge impact. Confidence: You trust your abilities and you re ready to push yourself to the next level. Requirements* 2+ years in overall Machine Learning experience focused on ASR. Proven record of an end to end workflow and ASR (Automated Speech Recognition) experience . Expert in the understanding, practice, and deployment of state-of-the-art deep neural network models. Proven ability to build and maintain distributed backend services for ML/AI Applications Experience taking product technical design from inception to production Strong grasp of CS fundamentals including algorithms, data structures and design is preferred *Requirements is such a strong word. We don t necessarily expect to find a candidate that has done everything we ve listed, but you should be able to make a credible case that you ve done most of it and are ready for the challenge of adding some new things to your resume. Working at Suki: Our hybrid model offers the perfect balance of in-office collaboration and remote flexibility which includes three days in the office (Monday, Tuesday and Wednesday) and two days work from home (Thursday and Friday).The role is located in Bangalore and will require working from office three days a week. Tell me more about Suki On a roll: Named by Fast Company as one of the most innovative companies, named Google s Partner of the Year for AI/ML, named by Forbes as one of the top 50 companies in AI . Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems. Great investors: We re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it. Great customers: Our solutions are used in health systems and clinics across the country, supporting clinicians across dozens of specialties. Check out what one of our users says about how Suki has helped his practice. Impact: You ll make an impact from day one. You ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better. .

What we want to accomplish and why we need you. Suki is creating a new category in the health-tech space: the digital assistant. Our product will be the voice user interface for healthcare. What does that mean? Currently, doctors use electronic medical-record systems to take notes on patient encounters. This is a digital version of the paper charts that you may have seen in your doctor’s office or on TV. These systems can be hard to navigate and time-consuming to manage. Doctors would rather spend that time with patients. We are creating the solution. Doctors that use Suki already spend over 70% less time on administrative tasks, and we’re striving to do even better. Come and join us!. We are a user-driven company and spend time with our customers to understand features that will truly make their lives better. We’re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We’re confident enough to move fast and talented enough not to break things.. Our tech stack includes GCP, Kubernetes, Golang, Python, React, C++, TypeScript, JavaScript, Swift, Kotlin, gRPC, and GraphQL.. What will you do everyday?. We are looking for a Software engineer to join our Applications development team. Specifically you will be:. Architecting, developing, owning and maintaining our front end applications built for the Windows platform. Be a general athlete that can flex between front-end, back-end and whatever else needs your attention.. Collaborating with the product, design and operations teams to build a world class product. Ensure application performance, uptime, and maintaining high standards of code quality. Maintaining continuous integration and deployment tools; creating unit and integration tests for written software code. Ok, you're sold, but what are we looking for in the perfect candidate?. Expertise: you know how to code. You understand our tech stack and can be productive with it. In other words, you’ve done this before.. Action oriented: You love to build. You know that perfect is the enemy of the good – you like to ship fast and quickly iterate.. Creativity: You enjoy listening to user feedback and then building product in novel ways. You’re resourceful and enjoy finding alternate paths to success.. Problem solving: you use data to help point you in the correct direction. You optimize relentlessly. You think business and engineering problems are like puzzles and you stick with them until they are solved.. Humility: You’re humble and love working in a team without ego to deliver products. Adaptability: You thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact.. Confidence: You trust your abilities and you’re ready to push yourself to the next level.. Qualifications*. Strong foundation in data structures, algorithms and a strong understanding of concurrent programming. Experience in creating or working on large scale distributed applications. Superior organization, written/verbal communication, interpersonal and leadership skills. Ability to collaborate effectively with cross functional teams to solve complex problems and building products spanning across geographically distributed teams to deliver end-to-end products & features. Bachelors/Masters degree from a tier1 college or university. Tell Me More About Suki. On a roll: Named by Forbes as one of the top 50 companies in AI; named "Best New Startup" by Rock Health; announced a major partnership with Google.. Great team: Founded, managed, and backed by successful tech veterans from Google and Apple and medical leaders from UCSF and Stanford. We have technologists and doctors working side-by-side to solve complex problems.. Great investors: We’re backed by Venrock, First Round Capital, Marc Benioff, and others. With our $55M Series C financing, we have the resources to scale.. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation, and order-entry solutions. Our vision is to become the voice user interface for healthcare, relieving the administrative burden on doctors instead of adding to it.. Great customers: Help our doctors save time on data entry so they can focus on providing excellent care.. Impact: You’ll make an impact from day one. You’ll join a team working towards a shared purpose with a culture built upon deep empathy for doctors and passion for making their lives better.. Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way, and we look forward to growing our team with these shared values.. Show more Show less

What we want to accomplish and why we need you Suki is a leading technology company that provides AI voice solutions for healthcare. Its mission is to reimagine the healthcare technology stack, making it invisible and assistive to lift the administrative burden from clinicians. Its flagship product is Suki Assistant, an AI assistant that uses generative AI to automatically create clinical documentation by ambiently listening to patient-clinician conversations. Suki helps clinicians complete notes 72% faster on average, assists with other tasks including coding and answering questions, and generates incremental revenue for organizations, delivering a 9X ROI in year 1. Suki also offers its proprietary AI and speech platform, Suki Platform, to partners who want to create best-in-class ambient and voice experiences for their solutions. Clinicians that use Suki already spend over 70% less time on administrative tasks, and we re striving to do even better. Come and join us! We are a user-driven company and are committed to making sure every pixel of our product is in service of the doctors. We re a team of technologists, clinicians, and industry experts working together to push the limits on technology used in medicine. We re confident enough to move fast and talented enough not to break things. Check out this short video to learn more about our mission and our culture. We are a product driven company. We have one product running as a single service and we re focused on making that world class. We re confident enough to move fast and talented enough not to break things. We re a GCP shop and 100% container run using Kubernetes. Our tech stack includes Golang, Python, React, React Native, Swift, Android, Java, Kotlin, GraphQL and JavaScript. What will you do everyday You ll create engaging product experiences on iOS and services that delight and empower doctors with experiences that they could never imagine with their health IT systems. You have an equal grasp of iOS native development expertise in Swift/Objective-C/Kotlin/Java. You will work with the product, design and operations team to build the best product and support it. You will be DevOps friendly and you will write, test and deploy your own code. While you know how to work hard, you also know how to have fun at work, make friends with your colleagues and contribute to our diverse and inclusive culture. You will also contribute to making doctors lives better by reducing the administrative burden they face every day. You will be hungry to contribute and make a difference in the product quality. Ok, youre sold, but what are we looking for in the perfect candidate Expertise: you know how to code. You understand our tech stack and can be productive with it. In other words, you ve done this before. Action oriented: You love to build. You know that perfect is the enemy of the good you like to ship fast and quickly iterate. Creativity: You enjoy listening to user feedback and then building product in novel ways. You re resourceful and enjoy finding alternate paths to success. Problem solving: you use data to help point you in the correct direction. You optimize relentlessly. You think business and engineering problems are like puzzles and you stick with them until they are solved. Humility: You re humble and love working in a team without ego to deliver products Adaptability: You thrive in a fast-moving organization that uses light-weight process and cutting-edge technology to have a huge impact. Confidence: You trust your abilities and you re ready to push yourself to the next level. Qualifications* Proficiency using iOS SDKs (XCode & Android Studio) Swift & SwiftUI experience a plus Must have experience with testing tools like XCUITest, XCTest, Espresso etc. Experience building and shipping apps to Apple App & Google Play stores Must have at least 1+ apps on listed in App or Play store, preferably both Experience in working with large scale distributed applications 4+ years of work experience DevOps experience is a plus as well Any formal degree is preferred, but not necessary Strong grasp of CS fundamentals including algorithms, data structures and design is preferred We don t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you ve done most of it and are ready for the challenge of adding some new things to your resume. Working at Suki: Our hybrid model offers the perfect balance of in-office collaboration and remote flexibility which includes three days in the office (Monday, Tuesday and Wednesday) and two days work from home (Thursday and Friday).The role is located in Bangalore and will require working from office three days a week. Tell me more about Suki Series D raised! On a roll: Announced major partnerships with Google Great team: Founded, managed and backed by successful veterans of Google and Apple in tech and UCSF and Stanford in medicine. We have technologists and doctors working side by side to solve difficult problems. Great investors: We re backed by Venrock, First Round Capital, Flare Capital, March Capital, Hedosophia and others. With our $165M raised so far, we have the resources to scale. Huge market: Disrupting a massive, growing $30+ billion market for transcription, dictation and order entry solutions - our vision is to become the voice user interface for healthcare, bringing innovation that relieves the administrative burden on doctors instead of adding to it. Great customers: Help our doctors save time in their day so they can focus on providing great care. Impact: A fun and exciting start-up culture that empowers its people to make a huge impact. Suki is an Equal Opportunity Employer. We are dedicated to building a company that fosters inclusion and belonging and reflects the diverse communities we serve across the country. We know we are stronger this way and we look forward to growing our team with these shared values.