Training Manager

Duties and Responsibilities

• Lead and develop a team of global trainers, who deliver trainings including, but not limited to

new hire, process refresher, behavioral and skills-based trainings

• Evaluate and maintain training delivery methods and make recommendations to improve trainee

experience as well as outcome.

• Provide regular progress updates to internal and external stakeholders regarding training

initiatives

• Partner with delivery, quality and leadership to identify critical training needs or gaps that are

essential to drive growth

• Own, manage and drive training initiatives within Screening workstream, partnering with

counterparts within Training Leadership to ensure alignment with account-wide processes and

best practices

• Act as Training POC for implementation/expansions within Screening workstream
• Attend weekly, monthly business reviews, contribute and present back training slide with

data-driven insights, demonstrating training ROI

• Ensure consistency in training format and delivery
• Seek to identify, repurpose and leverage existing training content within the greater organization

that is applicable to current account

• Host trains the trainer sessions for internal subject matter experts (system related rollouts,

enhancements, new products, etc.)

• Personally deliver various training content in person, live web training and or recorded online
• Maintain overall training calendar of events
• Track training performance and measure the effectiveness

Trainee knowledge retention by issuing assessment test and quizzes on course material

Training impact and correlation to new hire ramp (0-1 year tenure group)

Solicit training feedback through regular post training surveys and recommend necessary

changes to improve training effectiveness

Establish performance tracking and reporting within Learning Management System (LMS)

• Develop training schedules and plans for workstream-specific training initiatives

Basic qualifications:

• 8-10+ years experience in learning and development leadership and demonstrated successes within a complex organization, RPO/BPO Preferred
• Business related postgraduate qualification or equivalent relevant business
• Experience leading and developing a global team of trainers and managers
• Experience with e-learning platform

Preferred qualifications include:

• MBA preferred in related field
• Strong analytical and problem-solving skills, with the ability to translate data into actionable

insights.

• Excellent communication and interpersonal skills, with the ability to influence and collaborate

effectively across teams.

• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong organizational and time-management skill

Knowledge, Skills, and Abilities

• Extensive knowledge of instructional design theory and implementation
• Extensive knowledge of learning management systems and web delivery tools
• Proven ability to complete full training lifecycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• People leadership and professional development skills
• Familiarity with traditional and modern job training methods and techniques