The ideal candidate will provide top-level assistance for high level executives. They should be well-organized and be comfortable scheduling meetings and responding to emails on the executive's behalf. Lastly, this individual should be able to draft documents and help the executive with any necessary meeting preparations. About the Role The ideal candidate will provide top-level assistance for high level executives. They should be well-organized and be comfortable scheduling meetings and responding to emails on the executive's behalf. Lastly, this individual should be able to draft documents and help the executive with any necessary meeting preparations. Responsibilities Calendar management for executives Aid executive in preparing for meetings Responding to emails and document requests on behalf of executives Draft slides, meeting notes and documents for executives. Qualifications Bachelor's degree or equivalent experience Proficient in Microsoft Office suite Experience in managing multiple priorities, administrative coordination, and logistics Well-organized, detail-oriented, ability to multi-task with great follow-up skills Strong written and verbal communication skills Required Skills Proficient in Microsoft Office suite Strong written and verbal communication skills Preferred Skills Experience in managing multiple priorities, administrative coordination, and logistics, Time management. Well-organized, detail-oriented, ability to multi-task with great follow-up skills Equal Opportunity Statement We are committed to diversity and inclusivity. Show more Show less
Job Description : Job Title: Customer Service Executive – International Process Location: Noida Sector 135 Shift Timings: Night Shift / Rotational Shifts (as per international time zones) Industry: BPO / KPO / ITES Job Summary: We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via calls ensuring a high level of customer satisfaction and professionalism. Key Responsibilities: Handle inbound/outbound calls from international customers (primarily US/UK/AUS). Address customer queries, complaints, and provide appropriate solutions in a timely manner. Maintain accurate records of customer interactions and follow-up actions. Meet or exceed performance metrics (AHT, CSAT, FCR, etc.). Escalate unresolved issues to higher authorities when required. Stay updated with product knowledge, system updates, and standard procedures. Always adhere to company policies and quality standards. Key Requirements: Education: Minimum HSC / Graduate in any discipline. Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply). Communication Skills: Excellent verbal and written English communication is a must.
Job Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on adherence, occupancy, and other performance indicators throughout the day. Expertise in CMS Avaya, Verint/IEX WFM Tool 2. Schedule Adjustments: Make real-time adjustments to staffing schedules based on current demand, including shift changes, break adjustments, and emergency coverage. Communicate schedule changes and adjustments to relevant team members and departments. 3. Issue Resolution: Quickly address and resolve any issues related to staffing, scheduling, or adherence that arise during operational hours. Coordinate with supervisors and managers to address any staffing gaps or performance concerns. 4. Data Analysis and Reporting: Analyze real-time data to identify trends or potential issues impacting service levels and operational performance. Provide real-time and end-of-day reports on performance metrics, including adherence, service levels, and any anomalies. 5. Collaboration and Communication: Work closely with WFM Planners, schedulers, and operational teams to ensure alignment and coordination. Communicate effectively with agents and supervisors regarding schedule changes, adherence issues, and performance expectations. 6. Process Improvement: Identify opportunities for process improvements in real-time monitoring and response. Suggest and implement strategies to enhance real-time management practices and overall operational efficiency.
Job Title: Process Training Manager Department: Operations (Voice & Chat) Location: Jaipur Shifts: Australian/ New Zealand Shifts Salary: Up to 15 LPA Job Summary: The Process Training Manager is responsible for designing, developing, implementing, and managing training programs that improve process efficiency, quality, and compliance across the organization. This role ensures that employees have the knowledge, skills, and tools required to perform their duties effectively while adhering to established processes and standards. Key Responsibilities: Excellent Communication Skills Training Program Development Design and implement process-specific training programs for new hires and existing employees. Develop instructional materials, job aids, e-learning modules, and standard operating procedures (SOPs). Collaborate with subject matter experts (SMEs) to ensure training content is accurate and aligned with current business processes. 3. Process Improvement & Standardization** Analyze current workflows and identify training gaps or inefficiencies. Partner with process owners and quality teams to ensure continuous improvement and process alignment. Maintain documentation of updated processes and ensure training reflects changes promptly. 4. Training Delivery & Management Facilitate in-person and virtual training sessions. Manage training schedules, logistics, and resources. Evaluate and certify trainers or team leads as process trainers. 5. Performance Measurement & Reporting Develop assessments, quizzes, and practical evaluations to measure training effectiveness. Track performance metrics such as productivity, quality, and compliance post-training. Prepare reports and present insights to leadership on training impact and ROI. 6. Compliance & Quality Assurance Ensure all training programs meet regulatory and company compliance standards. Conduct regular audits to verify adherence to documented processes 7. Knowledge of Instructional Designer will be an added advantage Experience: 5+ years of experience in training, process management, or operations. Proven experience designing and delivering large-scale process or systems training programs. Skills: Strong project management and organizational skills. Excellent communication, presentation, and facilitation abilities. Proficiency with Learning Management Systems (LMS) and e-learning authoring tools. Analytical mindset with ability to interpret data and measure outcomes. Ability to collaborate across departments and influence stakeholders. Key Performance Indicators (KPIs):' Training completion and certification rates. Process adherence and audit compliance scores. Productivity and quality improvements post-training. Employee satisfaction and engagement with training programs. Interested candidate can share your cv @ simran.rana1@teleperformancedibs.com
Job Title: Process Training Manager Department: Operations (Voice & Chat) Location: Jaipur Shifts: Australian/ New Zealand Shifts Salary: Up to 15 LPA Job Summary: The Process Training Manager is responsible for designing, developing, implementing, and managing training programs that improve process efficiency, quality, and compliance across the organization. This role ensures that employees have the knowledge, skills, and tools required to perform their duties effectively while adhering to established processes and standards. Key Responsibilities: Excellent Communication Skills Training Program Development Design and implement process-specific training programs for new hires and existing employees. Develop instructional materials, job aids, e-learning modules, and standard operating procedures (SOPs). Collaborate with subject matter experts (SMEs) to ensure training content is accurate and aligned with current business processes. 3. Process Improvement & Standardization** Analyze current workflows and identify training gaps or inefficiencies. Partner with process owners and quality teams to ensure continuous improvement and process alignment. Maintain documentation of updated processes and ensure training reflects changes promptly. 4. Training Delivery & Management Facilitate in-person and virtual training sessions. Manage training schedules, logistics, and resources. Evaluate and certify trainers or team leads as process trainers. 5. Performance Measurement & Reporting Develop assessments, quizzes, and practical evaluations to measure training effectiveness. Track performance metrics such as productivity, quality, and compliance post-training. Prepare reports and present insights to leadership on training impact and ROI. 6. Compliance & Quality Assurance Ensure all training programs meet regulatory and company compliance standards. Conduct regular audits to verify adherence to documented processes 7. Knowledge of Instructional Designer will be an added advantage Experience: 5+ years of experience in training, process management, or operations. Proven experience designing and delivering large-scale process or systems training programs. Skills: Strong project management and organizational skills. Excellent communication, presentation, and facilitation abilities. Proficiency with Learning Management Systems (LMS) and e-learning authoring tools. Analytical mindset with ability to interpret data and measure outcomes. Ability to collaborate across departments and influence stakeholders. Key Performance Indicators (KPIs): Training completion and certification rates. Process adherence and audit compliance scores. Productivity and quality improvements post-training. Employee satisfaction and engagement with training programs. Interested candidate can share your cv @ [HIDDEN TEXT]