The ideal candidate will provide top-level assistance for high level executives. They should be well-organized and be comfortable scheduling meetings and responding to emails on the executive's behalf. Lastly, this individual should be able to draft documents and help the executive with any necessary meeting preparations. About the Role The ideal candidate will provide top-level assistance for high level executives. They should be well-organized and be comfortable scheduling meetings and responding to emails on the executive's behalf. Lastly, this individual should be able to draft documents and help the executive with any necessary meeting preparations. Responsibilities Calendar management for executives Aid executive in preparing for meetings Responding to emails and document requests on behalf of executives Draft slides, meeting notes and documents for executives. Qualifications Bachelor's degree or equivalent experience Proficient in Microsoft Office suite Experience in managing multiple priorities, administrative coordination, and logistics Well-organized, detail-oriented, ability to multi-task with great follow-up skills Strong written and verbal communication skills Required Skills Proficient in Microsoft Office suite Strong written and verbal communication skills Preferred Skills Experience in managing multiple priorities, administrative coordination, and logistics, Time management. Well-organized, detail-oriented, ability to multi-task with great follow-up skills Equal Opportunity Statement We are committed to diversity and inclusivity. Show more Show less
Job Description : Job Title: Customer Service Executive – International Process Location: Noida Sector 135 Shift Timings: Night Shift / Rotational Shifts (as per international time zones) Industry: BPO / KPO / ITES Job Summary: We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via calls ensuring a high level of customer satisfaction and professionalism. Key Responsibilities: Handle inbound/outbound calls from international customers (primarily US/UK/AUS). Address customer queries, complaints, and provide appropriate solutions in a timely manner. Maintain accurate records of customer interactions and follow-up actions. Meet or exceed performance metrics (AHT, CSAT, FCR, etc.). Escalate unresolved issues to higher authorities when required. Stay updated with product knowledge, system updates, and standard procedures. Always adhere to company policies and quality standards. Key Requirements: Education: Minimum HSC / Graduate in any discipline. Experience: 0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply). Communication Skills: Excellent verbal and written English communication is a must.
Job Title: WFM RTA Grade : II Location: Mumbai Malad / Work from Office Department: WFM Salary: Market standards, based on current CTC Reports To: WFM Team Leader Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support operational efficiency and service quality. Key Responsibilities: 1. Real-Time Monitoring: Continuously monitor real-time data and workforce metrics, including call volumes, service levels, and agent availability. Track and report on adherence, occupancy, and other performance indicators throughout the day. Expertise in CMS Avaya, Verint/IEX WFM Tool 2. Schedule Adjustments: Make real-time adjustments to staffing schedules based on current demand, including shift changes, break adjustments, and emergency coverage. Communicate schedule changes and adjustments to relevant team members and departments. 3. Issue Resolution: Quickly address and resolve any issues related to staffing, scheduling, or adherence that arise during operational hours. Coordinate with supervisors and managers to address any staffing gaps or performance concerns. 4. Data Analysis and Reporting: Analyze real-time data to identify trends or potential issues impacting service levels and operational performance. Provide real-time and end-of-day reports on performance metrics, including adherence, service levels, and any anomalies. 5. Collaboration and Communication: Work closely with WFM Planners, schedulers, and operational teams to ensure alignment and coordination. Communicate effectively with agents and supervisors regarding schedule changes, adherence issues, and performance expectations. 6. Process Improvement: Identify opportunities for process improvements in real-time monitoring and response. Suggest and implement strategies to enhance real-time management practices and overall operational efficiency.