Training Manager

We are seeking a dynamic and experienced Training Manager to lead learning and development initiatives across all departments of our resort. The Training Manager will be responsible for designing, implementing, and evaluating training programs that improve staff performance, enhance guest service standards, and support the resort’s operational and strategic goals. Key Responsibilities: Assess training needs through surveys, interviews, and regular performance evaluations. Design and deliver effective training programs across all departments (Front Office, Housekeeping, F&B, Kitchen, Spa, Maintenance, etc.). Conduct onboarding and induction programs for all new employees. Organize regular refresher training sessions on service standards, grooming, safety, hygiene (HACCP/FSSAI), and guest handling. Track and evaluate the effectiveness of training sessions through feedback and performance metrics. Maintain up-to-date training records and prepare monthly reports for management. Coordinate with department heads to align training with business needs. Promote a culture of continuous learning and professional growth. Support cross-training and succession planning initiatives. Ensure training materials are up-to-date, relevant, and aligned with brand standards. Requirements: Bachelor’s degree in Hotel Management, HR, or a related field. Minimum 3–5 years of experience in training or HR roles in the hospitality industry. Excellent presentation, communication, and interpersonal skills. Strong organizational and leadership abilities. Familiarity with guest service excellence, soft skills training, and brand SOPs. Proficient in MS Office and e-learning tools. Ability to work flexible hours, including weekends when necessary. Preferred Qualities: Experience in luxury or boutique resort settings. Knowledge of multiple regional languages is an added advantage. Certification in training & development (e.g., TOT, AHLEI, or similar) is desirable. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Rotational shift Work Location: In person