Training Content Manager-Cross Sell

Job Requirements

Role/ Job Title:

Function/ Department:

Job Purpose

Roles & Responsibilities

• Strategize, Analyze and Implement innovative training solutions that may include learning in any mode, such as classroom, eLearning, blended, digital and game-based learning for new hire orientation & refreshers for new or existing product campaigns
• Evaluate created content and current learning programs with internal stakeholders to make appropriate recommendation for improvements, revisions and long-term strategic success of the programs.
• Strategize and co-ordinate with various internal stakeholders like Product, Ops, Training, Quality & other teams for the ideation, feedback and development of content materials to support learning outcomes
• Design, Produce and Edit the various content documents below that are used by front line Officers/trainers:
• Sales scripts to be used by front line officers on calls for sourcing the banks products
• Translation of sales scripts into Hindi or dual language English & Hindi as required. Knowledge of other Indian languages is an added advantage
• Lesson Plans, ILT training modules and assessments required for the training program
• E-learning content, gamified modules, simulation scenarios and assessments to drive learning outcomes
• Micro-learning modules, mailers etc. to be used in refresher training, re-iterations etc.
• Regular revisions and updates to the created content basis product changes received
• Adoptiong ID principles like SAM, ADDIE, BLOOMS taxonomy, and identifying TNI through interactions with internal stakeholders and frontline Officers like call listening, side buddy etc.
• Ensure content is created within expected timelines and whilst displaying high quality clean and creative design and writing skills
• Conduct monthly and quarterly reviews of created content like scripts, Lesson Plans, modules, assessments etc.
• Co-ordinate with vendors in appropriate content development tasks/assignments to ensure that the company receives quality service within the expected timeline and budget
• Determine support in instructional design, strategies, assessments, technology and distributed learning across Turbo Centre catering to various learner groups and learning styles
• Organize learning materials into a central library resource for leaders and internal teams to use
• Direct structured learning experiences and monitor their quality results
• Analyse & implement the use of AI in learning design
• Regular review and upkeep of all training content assets used by Turbo Cross Sell
• Manage the content specialists activities & review content created
• Manage team, Upskill and train team members on design and ID principles
  

Education Qualification

Experience: