Trainer

Key Responsibilities:

• Conduct vendor training programs covering onboarding, service protocols, app usage, and behavior standards.
• Deliver refresher and upskilling sessions to reinforce Red Taxi’s service quality.
• Develop bilingual (Tamil & English) training modules, SOPs, and reference materials for various departments.
• Support call center and operations training through classroom sessions, on-the-job coaching, and process reinforcement.
• Facilitate induction programs for new hires and support new branch training rollouts.
• Evaluate training effectiveness through mock calls, quizzes, and feedback to drive performance improvement.
• Collaborate with Quality and Operations teams to identify skill gaps and implement targeted training interventions.
• Maintain training schedules, attendance, and reports with insights and action points.
• Participate in employee engagement and motivation sessions as required.

Qualifications & Requirements:

Education:

Experience:



Skills & Expertise:

• Excellent presentation, communication, and interpersonal skills.
• Ability to create and deliver engaging bilingual training content.
• Proficiency in MS Office tools (Word, PowerPoint, Excel).
• Strong understanding of service quality and operational processes.
• Fluency in Tamil and English (spoken & written).
• Willingness to travel across branches for training support.

Interested can share ur resume through recruiter@redtaxi.co.in

Contact: Swetha HR

Contact Detials;8110000247