Executive - Customer & Vendor Support

Job Description

Analyze customer queries, requests, and complaints and provide timely, appropriate solutions. Identify root causes of complaints and implement long-term fixes. Ensure 100% compliance with company policies and industry regulations. Maintain 100% service level assurance (SLA) adherence for customer complaint resolution. Process refunds quickly and efficiently as per guidelines. Ensure high-quality customer interactions through calls, emails, and chats. Coordinate with other departments to resolve customer concerns. Meet daily targets for complaint resolution and drive customer satisfaction. Develop strategies to reduce complaints and improve processes. Job Requirements: 2+ years experience in customer relations, voice process, or complaint handling. Strong problem-solving, communication, and negotiation skills. Ability to multi-task and work under pressure. Willing to work at Rotational shifts Experience with CRM tools and customer service operations. Bachelor’s degree (any field). Show more Show less