Analyze customer queries, requests, and complaints and provide timely, appropriate solutions. Identify root causes of complaints and implement long-term fixes. Ensure 100% compliance with company policies and industry regulations. Maintain 100% service level assurance (SLA) adherence for customer complaint resolution. Process refunds quickly and efficiently as per guidelines. Ensure high-quality customer interactions through calls, emails, and chats. Coordinate with other departments to resolve customer concerns. Meet daily targets for complaint resolution and drive customer satisfaction. Develop strategies to reduce complaints and improve processes. Job Requirements: 2+ years experience in customer relations, voice process, or complaint handling. Strong problem-solving, communication, and negotiation skills. Ability to multi-task and work under pressure. Willing to work at Rotational shifts Experience with CRM tools and customer service operations. Bachelor’s degree (any field). Show more Show less

Preparing data for filing TDS returns, verification of account balances. Preparing data for filing GST returns. (GSTR -1 & GSTR -3B) Coordination for Annual GST audit. (GSTR-9 & 9C) Intercompany reconciliation & BRS. Ensure timely and accurate filing of Tax returns and payments. (TDS & GST, Advance tax and other statutory related) Handling Internal audit / Statutory audit / GST audit queries related to compliance. Reconciliation of Tax data reports with tally entries & rectifying errors. Strong knowledge of tax laws, regulations, and compliance requirements. Maintain organized and accurate records of all tax-related documents and notice from the department. Staying updated on tax laws (GST & TDS, Income tax etc.,) To handle vendor queries for Form 16A-related matters. Job specifications 5 to 8 years of strong work experience in Accounts & Finance. Strong knowledge of statutory compliance such as TDS, GST, ESIC, EPF & PT. Good at problem solving & ability to analyze large volumes of data in MS Excel. Proficient in MS OFFICE (Word, Excel, PPT) TALLY Knowledge: Added advantage. Show more Show less

Exposure in the BPO sector. Responsible for the maintenance, configuration, and reliable operation of Servers, PRl, Network, and CCTV. Provide technical support to users on desktop administration, Outlook configuration, laptop support, and LAN. troubleshooting, hardware issues, network problems, software installations, OS installations, and IT services. Troubleshoot complex system issues using various tools such as antivirus software and backup solutions. Provide technical oversight of a multi-site enterprise-level, including planning, implementation/expansion, maintenance, and troubleshooting. Prepare and maintain documentation of network configurations and cabling layouts. Recommend upgrades, patches, new applications, and equipment. Research and recommend approaches for system administration tasks. Maintaining Vendors for Technical issues, and payments follow-up. Security experience in Networking, Firewall (Sonicwall), and Endpoint protection. Job specifications: 3-4 years of experience in System Administration or Network Administration role. Strong knowledge of Firewalls and familiarity with Linux/Unix environments. Good communication skills. Ticketing tools and regular Security Audits knowledge. Bachelor's degree in Computer Science.

Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms. Inspect with chauffeurs whether they are following our listed norms each day. Inspect whether the cab has painting and stickers as mandatory required. Helps in identifying and implementing efficient processes and methods for improving inspection operations. Utilizing TMS, databases and tools appropriately. Proficient in data management and Management information systems. Prepares reports and data analysis. Understanding and striving to meet or exceed vendor management metrics while providing excellent, consistent Vendor support, Vendor Retention. Resolving vendor disputes or issues quickly and efficiently improves our standards. Analyzing competitor performance and market study. Highlighting the hierarchy wherever necessary. Should plan and visit required number of vendors on a daily basis. Reporting on a daily basis and updating of daily reports accordingly. Qualifications and Requirements A bachelors degree. 3-6 years relevant experience in sales, collections, quality & Inspections related activities. Good Communication and negotiation skills. Willing to travel extensively around Coimbatore city. Should possess a valid driving license and two-wheeler. Convenience and petrol fees will be provided apart from CTC. Incentives will be given for achieving the targeted number of inspections. Good problem solver and creative thinker.