Analyze customer queries, requests, and complaints and provide timely, appropriate solutions. Identify root causes of complaints and implement long-term fixes. Ensure 100% compliance with company policies and industry regulations. Maintain 100% service level assurance (SLA) adherence for customer complaint resolution. Process refunds quickly and efficiently as per guidelines. Ensure high-quality customer interactions through calls, emails, and chats. Coordinate with other departments to resolve customer concerns. Meet daily targets for complaint resolution and drive customer satisfaction. Develop strategies to reduce complaints and improve processes. Job Requirements: 2+ years experience in customer relations, voice process, or complaint handling. Strong problem-solving, communication, and negotiation skills. Ability to multi-task and work under pressure. Willing to work at Rotational shifts Experience with CRM tools and customer service operations. Bachelor’s degree (any field). Show more Show less
Preparing data for filing TDS returns, verification of account balances. Preparing data for filing GST returns. (GSTR -1 & GSTR -3B) Coordination for Annual GST audit. (GSTR-9 & 9C) Intercompany reconciliation & BRS. Ensure timely and accurate filing of Tax returns and payments. (TDS & GST, Advance tax and other statutory related) Handling Internal audit / Statutory audit / GST audit queries related to compliance. Reconciliation of Tax data reports with tally entries & rectifying errors. Strong knowledge of tax laws, regulations, and compliance requirements. Maintain organized and accurate records of all tax-related documents and notice from the department. Staying updated on tax laws (GST & TDS, Income tax etc.,) To handle vendor queries for Form 16A-related matters. Job specifications 5 to 8 years of strong work experience in Accounts & Finance. Strong knowledge of statutory compliance such as TDS, GST, ESIC, EPF & PT. Good at problem solving & ability to analyze large volumes of data in MS Excel. Proficient in MS OFFICE (Word, Excel, PPT) TALLY Knowledge: Added advantage. Show more Show less
Exposure in the BPO sector. Responsible for the maintenance, configuration, and reliable operation of Servers, PRl, Network, and CCTV. Provide technical support to users on desktop administration, Outlook configuration, laptop support, and LAN. troubleshooting, hardware issues, network problems, software installations, OS installations, and IT services. Troubleshoot complex system issues using various tools such as antivirus software and backup solutions. Provide technical oversight of a multi-site enterprise-level, including planning, implementation/expansion, maintenance, and troubleshooting. Prepare and maintain documentation of network configurations and cabling layouts. Recommend upgrades, patches, new applications, and equipment. Research and recommend approaches for system administration tasks. Maintaining Vendors for Technical issues, and payments follow-up. Security experience in Networking, Firewall (Sonicwall), and Endpoint protection. Job specifications: 3-4 years of experience in System Administration or Network Administration role. Strong knowledge of Firewalls and familiarity with Linux/Unix environments. Good communication skills. Ticketing tools and regular Security Audits knowledge. Bachelor's degree in Computer Science.
Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms. Inspect with chauffeurs whether they are following our listed norms each day. Inspect whether the cab has painting and stickers as mandatory required. Helps in identifying and implementing efficient processes and methods for improving inspection operations. Utilizing TMS, databases and tools appropriately. Proficient in data management and Management information systems. Prepares reports and data analysis. Understanding and striving to meet or exceed vendor management metrics while providing excellent, consistent Vendor support, Vendor Retention. Resolving vendor disputes or issues quickly and efficiently improves our standards. Analyzing competitor performance and market study. Highlighting the hierarchy wherever necessary. Should plan and visit required number of vendors on a daily basis. Reporting on a daily basis and updating of daily reports accordingly. Qualifications and Requirements A bachelors degree. 3-6 years relevant experience in sales, collections, quality & Inspections related activities. Good Communication and negotiation skills. Willing to travel extensively around Coimbatore city. Should possess a valid driving license and two-wheeler. Convenience and petrol fees will be provided apart from CTC. Incentives will be given for achieving the targeted number of inspections. Good problem solver and creative thinker.
As a Vehicle Inspection Officer, you will be responsible for monitoring and enhancing the integrity and efficiency of the attached vehicles according to our company's standards. Your main duties will include daily inspections with chauffeurs to ensure compliance with our norms, verifying mandatory painting and stickers on cabs, and identifying opportunities for improving inspection processes. You will be expected to leverage your expertise in data management and Management Information Systems to analyze data using TMS, databases, and other tools. Additionally, you will play a key role in preparing reports and conducting data analysis to support decision-making processes. In this role, you will need to strive to meet or exceed vendor management metrics while offering consistent support and ensuring vendor retention. Resolving vendor disputes promptly and effectively will be essential to maintaining high standards of service. Furthermore, you will be required to conduct market studies, analyze competitor performance, and provide insights on market trends as needed. Regular visits to vendors and reporting on daily activities will be crucial aspects of your responsibilities. To qualify for this position, you should hold a bachelor's degree and possess 3-6 years of relevant experience in sales, collections, quality assurance, or inspection-related activities. Strong communication and negotiation skills are essential, along with the ability to travel extensively within Coimbatore city. A valid driving license and two-wheeler are necessary, and additional benefits such as convenience and petrol fees will be provided on top of your compensation package. As part of our team, you will have the opportunity to earn incentives for achieving targeted inspection numbers. We are looking for a proactive problem solver and creative thinker who can contribute effectively to our inspection operations.,
Key Responsibilities: Responsible for monitoring and improving the integrity and efficiency of attached vehicles with respect to our norms. Inspect with chauffeurs whether they are following our listed norms each day. Inspect whether the cab has painting and stickers as mandatorily required. Helps in identifying and implementing efficient processes and methods for improving inspection operations. Utilizing TMS, databases and tools appropriately. Proficient in Data management and Management information Systems. Prepares report and data analysis. Understanding and striving to meet or exceed Vendor Management metrics while providing excellent, consistent Vendor support, Vendor Retention. Resolving vendor disputes or issues quickly and efficiently improves our standards. Analyzing competitor performance and market study. Highlighting the hierarchy wherever necessary. Qualifications and Requirements A bachelor’s degree. 3-6 years relevant experience in sales, collections, quality, & Inspections related activities. Good Communication and negotiation skills. Willing to work at Rotational Shift. Willing to travel extensively around Coimbatore city and all cities of ROC. Should possess a valid driving license and two-wheeler. Convenience and petrol fees will be provided apart from CTC. Incentives will be given for achieving the targeted number of inspections. Good problem solver and creative thinker.
Responsibilities and Duties: Manage and resolve customer & Vendor queries. Identify and escalate issues to supervisors Build sustainable relationships of trust through open and interactive communication. Convince, convert and onboard the leads by providing necessary information about our services. Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us. Answer a large number of incoming calls and respond to customers & Vendors Provide service-related information to customers & Vendors Document all call information according to standard operating procedures Follow up customer & Vendor calls where necessary Handling complaints & Vendor support helpline To acknowledge and resolve customer & vendor issues Analyzing the process & givin Required Qualifications and Skills Any degree 0-5 years of work experience in a relevant field. Knowledge of customer service practices and principles Excellent typing skills Superior listening, verbal, and written communication skills (Tamil and English) Ability to handle the stressful situation appropriately Lead Conversion & Convincing skills Willing to work at Rotational shifts Knowledge in MS Office (Excel, Word, PPT, etc.,)
Key Responsibilities: Maintain accurate and up-to-date bookkeeping and accounting records. Prepare, verify, and process invoices, receipts, and other financial documents. Record all financial transactions accurately in the accounting system. Process payments, receipts, and perform account reconciliations. Ensure timely payments to vendors and prompt collections from clients. Follow up on outstanding invoices and resolve discrepancies. Reconcile bank statements (BRS) with company accounts and address variances. Assist in filing statutory returns and compliance-related documents. Maintain proper documentation for audits and financial records. Job Qualifications : 2–3 years of experience in Accounts & Finance. Proficient in MS Office (Word, Excel, PowerPoint). Tally knowledge is mandatory. Bachelor’s degree in Commerce (B.Com / M.Com).
Job Summary: We are seeking a highly skilled and experienced Marketing Executive to lead and execute strategic marketing initiatives across both ATL and BTL channels. The ideal candidate will have a proven track record of planning and managing integrated marketing campaigns, strengthening brand presence, and driving measurable business growth. Key Responsibilities: Strategic Planning: Develop and implement comprehensive marketing plans aligned with business objectives. Lead brand strategy, positioning, and messaging across all channels. Analyze market trends, consumer behaviour and competitor activities to refine marketing strategies. ATL Marketing: Plan and oversee traditional media campaigns including TV, Radio, Print and Outdoor. Liaise with creative and media agencies for campaign planning, execution and performance tracking. Monitor media spends, ensure ROI and optimize campaigns based on analytics and insights. BTL Marketing: Actively engage with customers to promote services through field activities and on-ground events. Plan and manage stall operations at expos, exhibitions, trade fairs, and public gatherings. Coordinate with event organizers, internal departments, and vendors for seamless event execution. Adapt quickly to live event changes and field-level requirements. Approach corporates and institutions for partnerships and strategic business tie-ups. Conduct competitor analysis and field research to uncover trends and opportunities. Digital Marketing: Collaborate with digital teams for 360-degree campaign execution, integrating online and offline efforts. Understand basic performance metrics (CPM, CTR, CPL, ROI) and how they contribute to brand and business outcomes. Brand & Strategic Marketing: Develop and implement integrated marketing strategies aligned with business goals. Lead branding initiatives to ensure consistency across all customer touchpoints. Build and maintain strong relationships with advertising agencies, media vendors, and marketing partners. Collaborate with digital, sales, and product teams for cross-functional marketing projects. Manage marketing budgets efficiently, ensuring cost-effective campaigns with strong ROI. Prepare performance reports and insights for leadership and stakeholder reviews. Education: Bachelor’s degree in Marketing, Business Administration, or a related field (MBA preferred). Experience: 3-6 years of progressive experience in marketing roles or field promotions. Skills & Competencies: Ability to learn aspects of media planning, brand management and event execution. Excellent communication, presentation and negotiation skills. Analytical mindset with the ability to interpret data and generate insights. Proven ability to manage multiple projects and meet tight deadlines. Willingness to travel as per campaign and event requirements. Self-driven, strategic thinker and a proactive leader.
Preparing data for filing TDS returns and verifying account balances. Preparing data for filing GST returns. (GSTR -1 & GSTR -3B) Coordination for Annual GST audit. (GSTR-9 & 9C) Intercompany reconciliation & BRS. Ensure timely and accurate filing of Tax returns and payments. (TDS & GST, Advance tax, and other statutory-related) Handling Internal audit / Statutory audit / GST audit queries related to compliance. Reconciliation of Tax data reports with tally entries & rectifying errors. Strong knowledge of tax laws, regulations, and compliance requirements. Maintain organized and accurate records of all tax-related documents and notices from the department. Staying updated on tax laws (GST & TDS, Income tax etc.,) To handle vendor queries for Form 16A-related matters. Job specifications: 5 to 8 years of strong work experience in Accounts & Finance. Strong knowledge of statutory compliance such as TDS, GST, ESIC, EPF & PT. Good at problem-solving & ability to analyse large volumes of data in MS Excel. Proficient in MS OFFICE (Word, Excel, PPT) TALLY Knowledge: Added advantage.
We are seeking a highly skilled and experienced Marketing Executive to lead and execute strategic marketing initiatives across both ATL and BTL channels. The ideal candidate will have a proven track record of planning and managing integrated marketing campaigns, strengthening brand presence, and driving measurable business growth. Key Responsibilities: Strategic Planning: Develop and implement comprehensive marketing plans aligned with business objectives. Lead brand strategy, positioning, and messaging across all channels. Analyze market trends, consumer behaviour and competitor activities to refine marketing strategies. ATL Marketing: Plan and oversee traditional media campaigns including TV, Radio, Print and Outdoor. Liaise with creative and media agencies for campaign planning, execution and performance tracking. Monitor media spends, ensure ROI and optimize campaigns based on analytics and insights. BTL Marketing: Actively engage with customers to promote services through field activities and on-ground events. Plan and manage stall operations at expos, exhibitions, trade fairs, and public gatherings. Coordinate with event organizers, internal departments, and vendors for seamless event execution. Adapt quickly to live event changes and field-level requirements. Approach corporates and institutions for partnerships and strategic business tie-ups. Conduct competitor analysis and field research to uncover trends and opportunities. Digital Marketing: Collaborate with digital teams for 360-degree campaign execution, integrating online and offline efforts. Understand basic performance metrics (CPM, CTR, CPL, ROI) and how they contribute to brand and business outcomes. Brand & Strategic Marketing: Develop and implement integrated marketing strategies aligned with business goals. Lead branding initiatives to ensure consistency across all customer touchpoints. Build and maintain strong relationships with advertising agencies, media vendors, and marketing partners. Collaborate with digital, sales, and product teams for cross-functional marketing projects. Manage marketing budgets efficiently, ensuring cost-effective campaigns with strong ROI. Prepare performance reports and insights for leadership and stakeholder reviews. Education: Bachelor’s degree in Marketing, Business Administration, or a related field (MBA preferred). Experience: 3-6 years of progressive experience in marketing roles or field promotions. Skills & Competencies: Ability to learn aspects of media planning, brand management and event execution. Excellent communication, presentation and negotiation skills. An analytical mindset with the ability to interpret data and generate insights. Proven ability to manage multiple projects and meet tight deadlines. Willingness to travel as per campaign and event requirements. Self-driven, strategic thinker and a proactive leader.
“The role requires an experienced Technical Project Manager with strong expertise in cloud architecture, design, and project management. The candidate will lead cross-functional teams, oversee vendors, and ensure the timely delivery of high-quality cloud-based solutions. They must translate business requirements into technical tasks, drive agile practices, and implement process improvements. The ideal candidate should have hands-on experience in AWS cloud-native solutions, containers (ECS/EKS/Docker), event-driven architectures, cloud security, DevOps, and CI/CD. Strong knowledge of databases (SQL/NoSQL), data analytics, and programming (Java/JavaScript) is essential. Preferred: 10+ years in technical project management, excellent stakeholder management, and proven ability to deliver complex, cloud-driven projects.” Key Responsibilities: Lead cloud-based solution design and implementation, ensuring alignment with best practices and enterprise architecture standards. Provide hands-on technical guidance and mentorship to the engineering team to ensure high-quality deliverables. Break down business requirements into clear technical tasks and ensure effective allocation and tracking. Oversee project lifecycle: planning, execution, monitoring, and closure while managing scope, timeline, and budget. Collaborate with cross-functional teams, including Product, Sales, and Marketing to support successful project outcomes. Track progress using agile methodologies; manage sprint planning, backlog grooming, and stand-ups using tools like JIRA. Manage third-party vendors: track deliverables, coordinate efforts, and ensure alignment with internal project goals. Communicate effectively with internal and external stakeholders on project status, risks, and milestones. Identify and implement process improvements for continuous delivery and operational efficiency. Stay current with emerging technologies and cloud industry trends to drive innovation and modernization. Technical Skills and Experience: Proven experience designing and implementing cloud-native solutions (preferably AWS) with a strong understanding of cloud design patterns and best practices. Hands-on experience with networking, serverless computing, containers, and data analytics. In-depth knowledge of containerization technologies, including Amazon ECS, EKS, and Docker. Solid experience in event-driven architectures using tools such as SQS, SNS, Kafka, or EventBridge. Strong understanding of cloud security principles and the ability to implement security best practices across infrastructure and applications. Experience with SQL (e.g., MySQL) and NoSQL databases (e.g., DynamoDB). Familiarity with ETL processes, data analytics, and visualisation tools like Athena, Glue, Power BI, Redash, or similar. Experience working with version control tools such as GitHub, Bitbucket, or similar. Comfortable driving DevOps practices, CI/CD pipelines, and automation strategies. Understanding of and ability to champion automated testing, including regression and performance testing. Proficiency in one or more programming languages such as Java, JavaScript, or related frameworks. Preferred Qualifications: 10+ years of experience in technical project management, preferably within cloud-based environments. Strong stakeholder management skills with proven experience handling cross-team and vendor collaborations.
Key Responsibilities Handle incoming and outgoing calls in a polite and professional manner Understand customer needs and provide appropriate solutions Follow scripts/guidelines while addressing different customer concerns Maintain accurate records of all interactions in the system Promote customer satisfaction and loyalty by going the extra mile Attend regular training sessions to stay updated and improve performance Achieve daily and monthly performance targets Requirements Good communication skills in Tamil and English (Required) Active listening and a customer-focused attitude Basic computer skills Ability to multitask and manage time efficiently Positive attitude and eagerness to learn Previous experience in a call center is an advantage (not mandatory) Punctuality and regular attendance are essential Bachelor’s degree (Required) Must be able to relocate or commute to Saibaba Colony, Coimbatore Salary Fixed Salary (CTC): ₹14,500 – ₹15,500 per month Performance Incentives: ₹2,500 – ₹3,500 per month Total Monthly Earnings Potential: Up to ₹19,000 Shift Timings. Morning Shift Evening Shift Night Shift Work Schedule: 6 working days per week Benefits Health Insurance Paid Time Off Provident Fund (PF) Overtime Pay Performance Bonus Shift Allowance Yearly Bonus Complimentary refreshments are provided during shifts share your resume to recruiter@redtaxi.co.in contact.8110000247 or 8110000212
The role involves managing and resolving vendor requirements and queries, as well as identifying and escalating issues to supervisors. You will be responsible for building sustainable relationships with vendors through open and interactive communication. Additionally, you will need to convince, convert, and onboard leads by providing necessary information about our services. Providing on-time service-related information to vendors and documenting all call information according to standard operating procedures are key responsibilities. It is important to have the ability to respond to vendor queries in a timely and qualitative manner, as well as analyzing processes and suggesting streamlining when required. Qualifications and Skills: - Any degree - 0-5 years of work experience in a relevant field such as retail sales or e-commerce - Knowledge of customer-vendor relationship and practices - Excellent typing skills - Superior listening, verbal, and written communication skills in Tamil and English - Ability to handle stressful situations appropriately - Lead conversion and convincing skills,
Preparing data for filing TDS returns and verifying account balances. Preparing data for filing GST returns. (GSTR -1 & GSTR -3B) Coordination for Annual GST audit. (GSTR-9 & 9C) Intercompany reconciliation & BRS. Ensure timely and accurate filing of Tax returns and payments. (TDS & GST, Advance tax, and other statutory-related) Handling Internal audit / Statutory audit / GST audit queries related to compliance. Reconciliation of Tax data reports with tally entries & rectifying errors. Strong knowledge of tax laws, regulations, and compliance requirements. Maintain organised and accurate records of all tax-related documents and notices from the department. Staying updated on tax laws (GST & TDS, Income tax) To handle vendor queries for Form 16A-related matters. Job specifications: 5 to 8 years of strong work experience in Accounts & Finance. Strong knowledge of statutory compliance such as TDS, GST, ESIC, EPF & PT. Good at problem-solving & ability to analyse large volumes of data in MS Excel. Proficient in MS OFFICE (Word, Excel, PPT) TALLY Knowledge: Added advantage.