Trainer

As the Trainer at Full Potential Solutions (FPS), you will play a crucial role in the training and development of call center personnel to ensure they meet client deliverables and expectations. Your focus will be on imparting knowledge related to customer service, sales, and product information to equip employees with the necessary skills for success. In this role, you will collaborate with clients to conduct Training Needs Analysis (TNA), create learning content, and deliver various types of training sessions. Your responsibilities will include evaluating training outcomes, addressing learning gaps affecting performance, and providing operational support to enhance the overall training process. To excel in this position, you must possess excellent communication skills, both verbal and written, to effectively interact with individuals at all levels within the organization. Your ability to motivate and engage learners, coupled with strong leadership qualities, will be essential in driving the success of the training programs. Additionally, your proficiency in presentation and facilitation skills will enable you to conduct engaging training sessions for medium to large-sized groups. As a Trainer at FPS, you will be expected to demonstrate dependability in completing assignments, collaborate with various stakeholders to gather project requirements, and handle feedback in a constructive manner. Your experience with blended learning and e-learning best practices will be beneficial in designing effective training modules that cater to different learning styles. Furthermore, your people management and project management skills will be put to the test as you work on end-to-end project cycles, from conceptualization to implementation and revisions. Your willingness to work onsite and adapt to shifting schedules, along with your ability to work both independently and collaboratively, will be key to your success in this dynamic role at FPS. Join us at Full Potential Solutions, where we prioritize the growth and development of our employees, and together, we can drive excellence for our clients by putting our people first.,