Job
Description
As a Tourism Executive at the leading Tourism Brand, your role is crucial in building and maintaining long-term relationships with customers. Your primary focus will be on ensuring customer satisfaction, handling inquiries, and providing information about travel packages and services to promote positive customer experiences and loyalty within the tourism sector. **Key Responsibilities:** - Managing customer inquiries and concerns through phone, email, and in-person interactions - Providing detailed information about travel packages, itineraries, and destination options - Assisting customers in booking reservations, flights, accommodations, and transportation - Addressing customer complaints and resolving issues efficiently - Developing and maintaining strong relationships with existing and potential customers - Collaborating with internal teams to ensure seamless customer experiences - Collecting and updating customer information in the database - Monitoring customer feedback and implementing improvements - Developing promotional strategies to attract and retain customers - Ensuring compliance with industry regulations and standards - Preparing reports on customer feedback, satisfaction, and trends - Participating in training programs to enhance skills and knowledge - Keeping abreast of industry trends and competitive offerings - Contributing to the development of marketing materials and campaigns - Attending industry events and conferences for networking and service promotion **Required Qualifications:** - Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field - Prior experience in customer service or sales within the tourism or hospitality industry - Excellent written and verbal communication skills - Strong interpersonal abilities with a customer-centric mindset - Proficiency in reservation and booking systems - Knowledge of popular travel destinations, attractions, and travel trends - Ability to multitask and prioritize in a fast-paced environment - Problem-solving skills with a focus on effective solutions - Understanding of customer relationship management principles - Flexibility to work weekends, holidays, and flexible hours - Knowledge of foreign languages is a plus - Familiarity with industry regulations and compliance standards - Attention to detail and accuracy in handling customer information - Proficiency in MS Office and customer management software - Enthusiasm for travel and passion for exceptional customer service *Work Location:* Thoraipakkam, Chennai *Immediate Joiners Are Preferred* For more details, contact 9176033506/9791033506. As a Tourism Executive at the leading Tourism Brand, your role is crucial in building and maintaining long-term relationships with customers. Your primary focus will be on ensuring customer satisfaction, handling inquiries, and providing information about travel packages and services to promote positive customer experiences and loyalty within the tourism sector. **Key Responsibilities:** - Managing customer inquiries and concerns through phone, email, and in-person interactions - Providing detailed information about travel packages, itineraries, and destination options - Assisting customers in booking reservations, flights, accommodations, and transportation - Addressing customer complaints and resolving issues efficiently - Developing and maintaining strong relationships with existing and potential customers - Collaborating with internal teams to ensure seamless customer experiences - Collecting and updating customer information in the database - Monitoring customer feedback and implementing improvements - Developing promotional strategies to attract and retain customers - Ensuring compliance with industry regulations and standards - Preparing reports on customer feedback, satisfaction, and trends - Participating in training programs to enhance skills and knowledge - Keeping abreast of industry trends and competitive offerings - Contributing to the development of marketing materials and campaigns - Attending industry events and conferences for networking and service promotion **Required Qualifications:** - Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field - Prior experience in customer service or sales within the tourism or hospitality industry - Excellent written and verbal communication skills - Strong interpersonal abilities with a customer-centric mindset - Proficiency in reservation and booking systems - Knowledge of popular travel destinations, attractions, and travel trends - Ability to multitask and prioritize in a fast-paced environment - Problem-solving skills with a focus on effective solutions - Understanding of customer relationship management principles - Flexibility to work weekends, holidays, and flexible hours - Knowledge of foreign languages is a plus - Familiarity with industry regulations and compliance standards - Attention to detail and accuracy
