Job
Description
As the SON Program Manager, you will be responsible for managing all technical management activities defined in the Customer contract, encompassing quality, risk, and time, from delivery approach preparation through deployment, customer acceptance, and the care phase. Acts as the primary technical interface and the first technical escalation point within the Customer project. You Have: Bachelor's or Master's degree in CSE/ECE/EEE/EI/IT with 12 to 15 years of Software Development Management , lead, and Software Project Delivery experience in SON/NMS/EMS Telecom applications, preferably on Multivendor OSS systems. Executive Management Interface with T1- Cusotmers, handlimng all communication, escalations & project reviews Abreast with latest technologies- AI/ML, Python Software development, Agile/SCRUM dev methodology. Lead the design and implementation of AI/ML-driven technical solutions, ensuring alignment with project goals and business needs. Focusing on data integration, model deployment, and scalability. Provide leadership and mentorship to the team on AI/ML best practices, including data preparation, model development, and optimization. Microservices integration into existing systems, ensuring seamless communication between services via APIs and event-driven architectures. It would be nice if you also had: Continuous improvements in product, process, and services. Optimization and automation of service delivery processes.Delivery of work items as per the defined scope, timelines, and processes. Release plan for work items, including technical risk assessment and incident management.Adoption of DevOps practices to ensure efficiency across all stages of delivery.Development and implementation of automation tools and reusable assets. Lead/Delivery of SW Development projects in SON/NMS/EMS Telecom applications. Technical contact and reference person for scope-based work items. Must be able to work independently and provide proactive leadership in a complex environment with multiple teams. Manages all technical management activities defined in the work item, which involve medium to large business volumes, medium to high complexity, and medium to high risk probability, in terms of quality, risk, and time, from delivery approach preparation through deployment, customer acceptance, and care phase. Supports the Project Execution Owner in project planning and delivery acceptance.Validates the workload involved and expertise needed related to technical tasks. Leads technical activities during the execution phase, System Acceptance, Multi-Vendor Interface Verification, Fault, and Technical Escalation Management. Working together with Project management and technical staff, manages all the technical management activities defined in the Customer contract with medium to large business volume and medium to high complexity and risk probability, in terms of quality, risk, and time from delivery approach preparation through deployment Customer acceptance, and care phase. Acts as the primary technical interface and first technical escalation point within the Customer project. Ensures operational continuity and smooth execution.
