Manager, RUN

Ivalua

10 - 15 years

20 - 25 Lacs

pune

Posted:8 hours ago| Platform:

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Skills Required

procurement supply chain business process computer science career development pmp cash flow customer support sql prince2

Work Mode

Work from Office

Job Type

Full Time

Job Description

WHAT YOU WILL DO WITH US

Run planning and stand-up meetings
Monitor issue backlog and prioritize team deliverable toward SLA achievements
Responsible for your maintenance teams efficiency, including reports, analysis and forecasts
Communicate standards and best practices.
Guarantee financial balance of your projects
Meet with all other Run managers, directors and teams to review inter-dependency of all projects
Perform scheduled and un-scheduled audits to ensure adherence to Ivaluas maintenance standards
Support code review process
Develop and execute strategies that support maintenance goals of quality, SLA and customer satisfaction
Develop and manage preventive maintenance measures
Build strong relationships with customers
Address customer concerns in a proactive and responsive manner
Review functional and design specifications to ensure full understanding of individual deliverables
Ensure that validated deliverable (maintenance release) meet functional and design specifications and requirements
Diagnosing customer problems and testing product patches
Documenting product issues in Ivalua tracking system (extranet)
Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
Isolate, replicate, and report defects and verify defect fixes

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

Minimum 10 years in Microsoft technologies like C#, Asp.net, SQL server in a software environment with progressive movement into leadership / management.
Experience in Procurement / Spend Management/ Supply Chain is a plus
Successful experience in audit, quality certification process, required knowledge of IT implementation projects and ideally who knows about procurement.
PMP or PRINCE 2 certification - good to have
Experience managing development teams in an agile environment.
Previous experience managing outsourced projects/teams.
To communicate priorities to team member and escalate to management
Creative solving of technical problems - to ensure the ability troubleshoot defect with efficiency
Technical understanding of software components and architectures
Work on processes, work with the project teams to identify the problems in the processes, make recommendations and drive process changes in our organization.
Preferred University degree in BE/BTech or master s degree in computer engineering, Computer science, or a closely related field or foreign equivalent. Procurement domain will be an added advantage.

Soft Skills:

Business process understanding
Clear communicator (written and verbal) - to ensure ability to write incident forms.
Ability to focus on deadlines and deliverables - ensures the ability to achieve SLAs
The ability to work in a team and as an individual
The ability to work under pressure and to tight deadlines
Good judgement skills
Natural curiosity

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