TM Credit & Collect-T2-Professional

AMERICAN EXPRESS

3 - 6 years

5 - 9 Lacs

gurugram

Posted:Just now| Platform:

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Skills Required

training outbound career development customer satisfaction finance analytical transactional quality wellness windows quality compliance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure maximum recovery on accounts through outbound/inbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction.
Grow and nurture customer relationships on every interaction that results in measurable Customer value.
Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
Document necessary account information and offer custom solutions that benefit the customer.
Balance customer interests with the interests of American Express.

Minimum Qualifications

Graduate or post-graduate can apply.
Prior work experience in collections is preferred.
Proven analytical and problem-solving skills with a strong attention to detail.
Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
Ability to evaluate card members financial and account data to make sound business decision.
Analytical mind & attention to detail.
Strong interpersonal, communication and listening skills. Excellent negotiation skills.
Demonstrated Dependability/Self Motivating Skills.
Demonstrated Ability to Work effectively within a Team Environment as well as independently
Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations .

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