Deputy Manager

SBI Card

13 - 15 years

7 - 8 Lacs

pune

Posted:1 month ago| Platform:

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Skills Required

due diligence process orientation data security analytical wellness credit cards customer complaints medical insurance stakeholder management auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct timely allocation of portfolio to aligned vendors/NFTEs and conduct ongoing reviews to drive performance on the business targets through an extended team of field executives and callers
Formulate tactical short term incentive plans for NFTEs to increase productivity and drive DRR
Ensure various critical segments as defined by business are reviewed and performance is driven on them
Ensure judicious use of hardship tools and adherence to the settlement waivers both on rate and value
Conduct ongoing field visits on critical accounts and ensure proper documentation in Collect24 system of all field visits and telephone calls to customers
Raise red flags in a timely manner basis deterioration in portfolio health indicators/frauds and raise timely alarms on critical incidents as per the compliance guidelines
Ensure all guidelines mentioned in the SVCL are adhered to and that process hygiene is maintained at aligned agencies
Ensure 100 data security using secured data transfer modes and data purging as per policy
Ensure all customer complaints received are closed within time frame
Conduct thorough due diligence while onboarding/offboarding/renewing a vendor and all necessary formalities are completed prior to allocating
Ensure agencies raise invoices timely
Monitor NFTE ACR CAPE as per the collection strategy

Measures of Success

Portfolio Coverage
Resolution Rate
Normalization/Roll back Rate
Settlement waiver rate
Absolute Recovery
Rupee collected
NFTE CAPE
DRA certification of NFTEs
Absolute Customer Complaints
Absolute audit observations
Process adherence as per MOU

Technical Skills / Experience / Certifications

Credit Card knowledge along with good understanding of Collection Processes.

Competencies critical to the role

Analytical Ability
Stakeholder Management
Problem Solving
Result Orientation
Process Orientation

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