Deputy Manager

Title: Deputy Manager: Operations / Administration

Job Summary

The Deputy Manager will support senior management in overseeing day-to-day operations and administrative functions. The role involves ensuring smooth facility operations, staff coordination, compliance with policies, and maintaining high service standards within hospital/hospitality or operations-driven environments.

Key Responsibilities

Assist the Manager in planning, coordinating, and monitoring daily operational activities.

Oversee administrative functions including facility management, housekeeping, security, and front office operations.

Ensure compliance with organizational policies, statutory regulations, and industry standards.

Coordinate with internal departments and external vendors for smooth operations.

Monitor staff attendance, productivity, duty rosters, and discipline.

Handle escalations, service issues, and operational challenges effectively.

Prepare operational reports, MIS, and documentation for management review.

Support budgeting, cost control, and inventory management activities.

Ensure quality service delivery and customer/patient satisfaction.

Assist in audits, inspections, and compliance-related activities.

Key Skills & Competencies

Strong operational and administrative management skills

Excellent communication and coordination abilities

Leadership and team-handling experience

Knowledge of hospital/hospitality operations and SOPs

Vendor management and negotiation skills

Problem-solving and decision-making capability

Basic knowledge of compliance, safety, and statutory norms

Proficiency in MS Office (Word, Excel, Outlook)

Qualification

Bachelors degree in Administration, Hotel Management, Business Management, or related field

Relevant industry experience in hospital/hospitality/operations preferred

Preferred candidate profile