Collections Manager

Job Title :Collections Manager

Reporting To: Head of Operations

Location: Chennai Corporate Office

Objective:

Key Responsibilities:

• Develop and implement collections policies aligned with company risk and credit frameworks.
• Manage daily collections operations including overdue follow-ups, settlement negotiations, and legal recovery efforts.
• Monitor portfolio aging, delinquency trends, and initiate corrective actions to optimize recovery.
• Lead and train collections teams ensuring adherence to regulatory and ethical standards.
• Coordinate with credit, legal, and operations teams on escalation and resolution of recovery issues.
• Manage external recovery agents, law firms, and third parties for enforcement actions.
• Maintain comprehensive MIS reporting on collections performance, recovery status,and NPAs for senior management.
• Ensure compliance with RBI guidelines on asset classification, provisioning, and recovery procedures.
• Drive process improvements leveraging automation, analytics, and customer engagement to reduce defaults.
• Implement robust customer grievance redressal mechanisms related to collections.
• Manage hard bucket collections: oversee identification, monitoring, and intensive recovery efforts on stressed and critical NPA accounts, ensuring closure and minimizing write-offs.

Required Experience

• Minimum 10 years of experience in collections in NBFCs, banks, or financial institutions with expert knowledge of secured lending and MSME portfolios.
• Strong understanding of RBI regulatory guidelines on asset classification, provisioning, and recovery processes.
• Demonstrated leadership in managing large, dispersed collections teams and delivering sustained recovery results.

Competencies

• Excellent negotiation, communication, and team management skills.
• Analytical and data-driven approach to portfolio risk assessment and collections strategy.
• High integrity and commitment to ethical debt recovery.

Qualification

Additional Requirements

• Proficient with collections software, CRM systems, and MS Office.
• Ability to work under pressure while maintaining professionalism and regulatory compliance.

Interested candidates to send resume at hr@dugar.co.in or 9092807676