ticketing manager

Job Summary:

The Ticketing Manager is responsible for managing the complete ticketing operations of the amusement park, including on-ground counters, online ticketing platforms, group bookings, and customer service. This role ensures smooth guest entry processes, accurate revenue tracking, and a seamless ticketing experience for all visitors.

Key Responsibilities:

• Supervise day-to-day operations of ticket counters, online ticketing systems, and kiosk machines.

• Manage a team of ticketing staff, including hiring, training, scheduling, and performance monitoring.

• Ensure smooth entry and exit of guests through efficient crowd and queue management.

• Coordinate with IT/Tech teams to maintain and troubleshoot ticketing software, and QR scanners.

• Handle group bookings, school visits, and corporate tie-ups efficiently.

• Monitor ticket sales, track daily collections, and reconcile revenue reports.

• Implement and ensure adherence to ticketing policies, refund/cancellation guidelines, and pricing structure.

• Generate daily, weekly, and monthly ticketing reports for management.

• Address and resolve customer complaints or issues related to ticketing or entry.

• Coordinate with marketing for ticket promotions, discounts, combo offers, and seasonal pricing.

• Ensure compliance with health, safety, and security protocols at all entry points.

Requirements:

• Bachelor’s degree in Business, Hospitality, or a related field.

• 3–5 years of experience in ticketing, preferably in amusement parks, entertainment venues, or large public attractions.

• Strong leadership and team management skills.

• Proficiency in ticketing and software; experience with online ticketing platforms is a plus.

• Excellent communication, customer service, and problem-solving abilities.

• Ability to work weekends, holidays, and peak hours as per operational needs.

Preferred Skills:

• Experience with crowd control and visitor flow management.

• Familiarity with CRM or access control systems.

• Data-driven mindset with knowledge of ticketing analytics and reporting.