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Job Description Job Role: Location In charge Job Role ID SECTION I: BASIC INFORMATION ABOUT THE JOB ROLE Job Role Variant: Location In charge - Hired Terminal Manager Job Position: Manager Operations Job Position ID Value Stream: Sales & Customer Operations Job Family: Terminal Operations Sub-Job Family: Terminal Operations Grade/Level Location: SECTION II: PURPOSE OF THE ROLE To monitor the routine operations of various hired terminals through reviewing various operational controls, ensuring the availability of competent manpower, compliance and adherence to terms & conditions of agreement for achieving uninterrupted supply of products to customer SECTION III: KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE Responsibilities Policies, Processes and Procedures Assist in planning of hired terminal operations and ensure day-to-day execution in line with function standards & regulations Implement new initiatives/ projects as per established policies to meet future requirements of terminal operations Provide inputs for improvements in business processes, specifications and best practices Hired Terminal Operations Provide inputs for preparation of annual budget and monitor the operational expenses against the approved budget Verify and ensure the preparedness of on ground infrastructure as per various terms and condition of agreement Oversee the availability of manpower as per plan to handle various routine operations while ensuring smooth functioning of the hired terminals Oversee the product unloading, storage and dispatch handling, infrastructure at sites, and ensure the same is inline with the agreement and internal RIL guidelines for safety, quality etc. Monitor execution of various routine operations by terminal operators to ensure service delivery as per agreement, maintenance of quality standards as per RIL guidelines to reduce customer compliant Review and take requisite actions for reducing the transit losses, operating losses, product losses etc. to keep them as per target Supervise the timely testing, calibration of various pressure vessels, weighbridge and other support infrastructure to minimize customer compliant and ensure compliance Supervise the lab results to ensure quality before the dispatch of tank trucks Monitor the execution of market indents to ensure timely availability of product with customers and achieve increased satisfaction Build effective relations with manpower to avoid any industrial disputes that might threaten operational continuity of our terminals Compliance Conduct periodic audit to assess health check w.r.t various statutory compliance, ensure timely renewal/submission of various licenses, certificates etc. by terminal operator, and initiate actions as per agreed terms & conditions in case of any breach Conduct periodic audit to ensure compliance to different operational, health, safety and quality related RIL guidelines, and ensure closure of audit points Ensure regular realignment with changing internal & regulatory/statutory guidelines, processes and procedure to ensure compliance and uninterrupted terminal operations Manage regular availability and maintenance of tank trucks and ensure compliance towards RIL and statutory requirements for quality and quantity Supervise third party surveyors to ensure that all quality requirements w.r.t IQCM are met People Management Participate in recruitment activities & ensure retention / engagement of own team Set performance objectives of own team, evaluate / appraise team members and provide regular feedback & guidance Guide, mentor and develop own team to take larger and complex responsibilities Evaluate training and development requirements for own team and make recommendations for learning interventions SECTION IV: SUCCESS METRICS (TOP 3-5 KPI's) Volume dispatches - actual v/s plan Nil safety incidents in terminal operations 100% availability of tankages Reduction in transit losses, operational losses Nil dry out in market due to interruption in terminal operations SECTION V: OPERATING NETWORK Internal: Logistics team, Hired Terminal Operators, State teams, Commercial team, FC&A team, HR team, Center of Excellence (COE) External: Government bodies SECTION VI: KNOWLEDGE AND COMPETENCIES Education Qualifications A bachelors degree in Chemical engineering or equivalent Experience (Must Have & Good to Have) 6-9 years of experience, preferably in petroleum industry Functional / Behavioural competencies required to execute the role Functional Competencies Knowledge of regulatory compliances Financial acumen Experience in handling crisis, risk management Understanding of logistics and distribution operations Behavioral Competencies N/A SECTION VII: CAREER MOVEMENTS Feeder Roles Operations Officer Possible Next Role Movement Terminal Manager, DTM Show more Show less
