TemIP-L3(Fault & Event Management)

Education And Experience Required

• 6 to 8+ years of professional experience in telecom/IT operations.
• Bachelor of Science or equivalent degree in Computer Science, Electronics, Telecommunications, or related field.
  

Mandatory Skills

• Working knowledge of TeMIP, Open NMS for fault and event management.
• Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).
• Strong understanding of telecom OSS and alarm flow from EMS (Element Management System) to NMS.
• Familiarity with fault management processes and alarm correlation mechanisms.
• Ability to perform routine system health checks, including TeMIP process and service monitoring.
• Capable of conducting first-level analysis on faults/incidents reported.
• Basic understanding of:
• Alarm enrichment
• Resync functionality
• TeMIP filters and rules
• Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure.
• Performing trap testing, collecting TCP logs, and analyzing logs for diagnostics.
• Willingness and ability to work in rotational shifts (24/7 support environment).
• Preparation and documentation of known issues, workarounds, and SOPs for future reference.
• SSL Certificate Renewal: Responsible for tracking and renewing expiring SSL certificates used within the TeMIP environment; coordinating with security teams and ensuring minimal disruption during renewal activities.
• Application Upgrade in SIT/DEV: Assist in TeMIP version upgrades by performing pre-upgrade validations, supporting deployment activities, and conducting post-upgrade checks to ensure service continuity and functionality.
• Hands-on experience with TeMIP low-level filters such as Corrective Filter, Tap Filter, Transient Filter, Threshold Filter, Heap Filter, and Toggling Filter for effective alarm management, suppression, and refinement based on operational needs.
• Knowledge of Alarm Beautifier for enhancing alarm readability by applying formatting rules, enriching alarm messages, and improving the operator’s ability to quickly identify and respond to critical issues.
• Direct NMS/EMS integration (TCP_CC/TELNET/ TCP_CC2/OPEN_CC creation, net-snmp related configuration)
• Custom solution development based upon Ops requirement
  

Additional Preferred Skills (Nice To Have)

• Scripting experience (Shell/Python) for automating routine tasks.
• Exposure to ITIL processes, including Incident, Problem, and Change Management.
• Understanding of SNMP, syslog, and other telemetry protocols.
• Experience with reporting tools and KPI/metrics dashboards.
• Strong communication and documentation skills.
• Ability to work independently and as part of a collaborative team.