Telesales Team Leader

Job Summary

We are looking for an experienced and performance-driven Telesales Team Leader to manage, motivate, and guide a team of telesales executives. The ideal candidate will ensure the team meets sales targets, maintains high-quality customer interactions, and follows the company’s communication standards.

Key ResponsibilitiesTeam Management

• Lead, mentor, and motivate a team of telesales executives.
• Allocate daily leads and monitor team performance.
• Conduct daily team meetings and performance reviews.
• Provide training, feedback, and coaching to improve sales skills.

Sales & Target Achievement

• Ensure team achieves daily/weekly/monthly sales targets.
• Track KPIs such as call volume, conversion rate, pitch quality, and lead closure.
• Assist team members in closing challenging calls or high-value leads.
• Drive upselling, cross-selling, and lead conversion strategies.

Monitoring & Reporting

• Monitor live calls to ensure quality standards and provide corrective guidance.
• Maintain reports on attendance, performance, productivity, and sales output.
• Coordinate with the management team for updates, requirements, and escalations.
• Share daily, weekly, and monthly performance reports.

Process & Quality Control

• Ensure proper lead management and CRM data accuracy.
• Implement company policies, sales scripts, and compliance protocols.
• Handle customer escalations professionally and ensure issue resolution.

Requirements

• Minimum 2–5 years of telesales experience, with at least 1 year in a team leader/supervisory role.
• Strong communication, leadership, and motivational skills.
• Ability to analyze performance data and implement improvement strategies.
• Should be target-driven, confident, and proactive.
• Experience in Ed-Tech, BPO, or sales-driven industries preferred.
• Basic knowledge of MS Excel, reporting, and CRM tools.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹55,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time

Experience:

• ed-tech: 1 year (Required)

Location:

• Noida Sector 12 , Noida, Uttar Pradesh (Required)