Telesales Executive

Role overview

You will drive lead outreach, counsel prospective

students and parents on PU programs, manage application workflows, and support

on-ground admission events to meet enrolment targets for the academic year.

Key responsibilities

• Make outbound calls, handle inbound inquiries, and follow up via phone/WhatsApp/email to qualify leads and schedule campus/virtual counselling sessions
• Counsel students and parents on PU streams, eligibility, fees, scholarships, documentation, and timelines; guide them through application and admission steps end-to-end.
• Maintain accurate CRM entries, daily call logs, and pipeline status; publish daily/weekly MIS reports on leads, conversions, and pending documents.
• Coordinate and participate in admission drives, school visits, seminars, open houses, and entrance/orientation events; support front-desk counselling during peak cycles.
• Collaborate with marketing on campaigns, feedback, and messaging; escalate common FAQs and objections to improve scripts and collateral.
• Achieve monthly targets on call productivity, appointment bookings, applications submitted, and admissions confirmed; adhere to TAT and quality standards.

Required qualifications

• Any graduate; preference for candidates with prior experience in tele calling, inside sales, or education counselling.
• Strong communication in English plus Kannada and/or Hindi; comfort with phone- based engagement and objection handling.
• Working knowledge of CRM, spreadsheets, email, and WhatsApp Business; disciplined documentation habits.
• Customer-centric attitude, patience with parents/students, and ethical handling of information and payments.

Preferred experience

• 1–3 years in admissions, counselling, telesales, or education services; familiarity with Bengaluru PU market and academic calendars.
• Event support experience (school outreach, open houses), and prior performance against enrolment targets.

Job Types: Full-time, Permanent

Work Location: In person