Telemarketing Executive

• We are looking for a dynamic and results-driven Telemarketing Representative to join our team.
• In this role, you will focus on lead generation, promoting offers, obtaining customer feedback, handling payment follow-ups, conducting renewal calls, and maintaining daily reports.
• Strong verbal and written communication skills are essential to ensure clear and effective interactions with customers.

Key Responsibilities:

• Make outbound calls to potential customers to generate leads for our products/services.
• Identify prospects through cold calling, networking, and referrals.
• Promote current deals, discounts, and special offers to both new and existing customers.
• Effectively communicate the value of our services and encourage customers to take advantage of current promotions.
• Collect valuable feedback from customers regarding their experiences with our services.
• Document the feedback accurately and report it to line Manager for further analysis and improvements.
• Contact customers to follow up on outstanding payments or billing issues.
• Ensure timely resolution of payment-related queries and maintain customer satisfaction.
• Contact existing customers regarding the renewal of services before their contract expire.
• Offer renewal options and upsell additional services.
• Maintain accurate daily reports on calls made, leads generated, sales, and follow-up activities.
• Provide detailed and timely updates on performance, challenges, and opportunities to reporting Manager.
• Verbal and Written Communication:
• Excellent verbal communication skills, with the ability to build rapport with customers over the phone.
• Strong written communication skills for reporting and email communication.
• Respond to customer inquiries promptly and ensure customer satisfaction through effective communication.