Telecaller

Job Description

* Adhere strictly to the university's policies, procedures, and ethical standards, including data protection regulations and confidentiality agreements. Ensure all communications and dealings with customers are conducted in an ethical and legally compliant manner. Recognition and Rewards Participate in a structured recognition program that rewards outstanding performance and contributions to team goals. Career Development Pathways Take advantage of career development opportunities for advancement within the company, including leadership roles and inter-departmental transfers. Team Collaboration and Support Actively participate in team collaboration sessions to share insights, solve challenges, and support peer learning. Wellness Initiatives Engage in company-provided wellness programs aimed at improving mental and physical health, recognizing the high-stress nature of sales roles. Qualification Criteria for Admission Counselors Educational Requirements: Bachelor’s degree in Business Administration, Education, or a closely related field. This educational background provides a foundational understanding of business and educational principles crucial for this role. Experience: Prior experience in admissions, student services, or a customer-focused role is highly preferred. This experience ensures familiarity with typical procedures and challenges in educational settings. Skills and Abilities: Strong Organizational Skills: Ability to manage multiple tasks efficiently with high attention to detail. This is crucial for maintaining accurate records and managing a large volume of student interactions. Exceptional Communication and Interpersonal Skills: Must possess the ability to communicate clearly and persuasively, both verbally and in writing, to effectively engage potential students and their families. Admissions Knowledge: Understanding of the admissions processes and requirements, including knowledge of educational regulations and standards. Technical Proficiency: Skilled in using Microsoft Office suite and CRM software for database management. This competency is essential for maintaining accurate and accessible student records. Customer Service Orientation: A strong commitment to providing exceptional service, demonstrating empathy, patience, and a positive attitude in all interactions with students and families. Team Collaboration: Ability to work effectively both independently and as part of a team in a dynamic and fast-paced environment. This includes the capacity to collaborate with other departments and contribute to team goals. Desirable Attributes: Problem-Solving Skills: Aptitude for identifying issues and generating solutions in a timely and effective manner. Adaptability: Capable of adjusting to new challenges and changes in a fast-evolving educational landscape. Job Type: Full-time Pay: ₹16,000.00 - ₹30,000.00 per month Benefits: Internet reimbursement Paid sick time Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus Language: Hindi (Preferred) English (Preferred) Work Location: In person