Hyderabad, Telangana
INR 3.0 - 4.0 Lacs P.A.
Work from Office
Full Time
Position: Customer Support Executive (International Voice Process) Job Type: Full-time Location: Hyderabad Experience: 1-2.2 years Shift: Night Shift &1 way cab will be provided. Key Responsibilities: Handle customer inquiries, complaints, and support requests via phone calls in an international environment. Provide accurate information, troubleshoot issues, and resolve customer concerns effectively. Maintain a professional and courteous attitude while assisting customers. Document customer interactions, issues, and solutions accurately in the system. Follow company policies and guidelines to ensure high-quality service. Collaborate with team members and escalate complex issues when necessary. Skills & Qualifications: Strong verbal communication skills in English with a neutral accent. Excellent listening and problem-solving abilities. Ability to manage multiple tasks efficiently in a fast-paced environment. Basic computer knowledge and familiarity with CRM tools. Prior experience in an international voice process is an advantage. Additional Requirements: Willingness to work in rotational shifts, including night shifts. Strong customer service orientation with a proactive approach. Ability to adapt to changing processes and customer needs. Job Type: Full-time Pay: ₹300,000.00 - ₹400,000.00 per year Schedule: Night shift Work Location: In person
Hyderabad, Telangana
INR 0.13 - 0.18 Lacs P.A.
Work from Office
Full Time
Key Responsibilities: Handle inbound and outbound customer calls professionally. Resolve customer queries, complaints, and requests effectively. Provide accurate and timely information about products and services. Maintain customer satisfaction by ensuring quality service. Record and update customer interactions in the system. Follow company guidelines and policies during customer interactions. Escalate unresolved issues to the appropriate team for resolution. Requirements: Qualification: 12th Pass / Graduation Languages: Telugu, Hindi, and English (Mandatory) Age Limit: Below 30 years Experience: Freshers & experienced candidates can apply Skills: Strong verbal communication skills Basic computer knowledge Customer handling and problem-solving skills Ability to work in a fast-paced environment Job Type: Full-time Pay: ₹13,000.00 - ₹18,000.00 per month Schedule: Rotational shift Work Location: In person
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