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Telecaller

0 - 1 years

3 - 5 Lacs

Hyderabad

Posted:2 hours ago| Platform: Naukri logo

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telecalling Telecaller customer service telesales sales CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Overview: We are looking for a dynamic and enthusiastic Telecaller to join our team. The ideal candidate will be responsible for engaging with potential customers over the phone, promoting services/products, handling inquiries, and providing exceptional customer support. This role is key to driving sales and maintaining customer satisfaction. Key Responsibilities: Make outbound calls to potential or existing customers. Promote products/services and persuade customers to make purchases or take action. Provide detailed information about the companys offerings and explain benefits to customers. Answer questions and resolve concerns about products/services. Maintain a database of customer interactions, updating records after each call. Meet and exceed sales targets or call quotas set by management. Follow up with leads and clients through calls or emails. Ensure high levels of customer satisfaction through effective communication. Work closely with the sales or customer support team to achieve goals. Report on daily, weekly, and monthly sales metrics and performance. Requirements: High school diploma or equivalent (additional qualifications or certifications are a plus). Proven experience as a telecaller, customer service representative, or similar role. Excellent communication skills (both verbal and written). Strong listening and problem-solving skills. Ability to handle rejection and maintain a positive attitude. Comfortable working with targets and meeting deadlines. Proficient in basic computer applications (MS Office, CRM software, etc.). Ability to work in a team-oriented environment. Preferred Skills: Experience in a similar industry (sales, customer service, etc.). Fluency in multiple languages is a plus. Knowledge of sales techniques and telemarketing best practices.

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