Tele Sales Manager

About Us:

Paisa Bazaar, part of Policy Bazaar Group, is India’s largest digital consumer credit marketplace. We help customers choose from a wide range of personal loans, business loans, and credit products, offering transparent, quick, and seamless financial solutions.

Role Overview:

Tele Sales Manager

Key Responsibilities:

• Lead and manage a

  large tele sales team

  (including Team Leaders, Assistant Managers, and Associates) for Personal Loan & Business Loan verticals.
• Ensure achievement of sales targets, productivity, and key performance metrics (connect rate, conversion rate, talk time, login hours, AHT, etc.).
• Monitor team performance using

  dialler systems, CRM software, and tele sales dashboards

  .
• Drive effective lead allocation, call flow, and conversion through efficient workforce management.
• Train, mentor, and motivate the team to deliver high-quality customer interactions.
• Ensure compliance with company policies, RBI/financial guidelines, and quality standards.
• Regularly review team performance, identify gaps, and implement process improvements.
• Coordinate with central operations and product teams to align strategies for the

  entire Karnataka region

  .
• Maintain strong focus on customer experience while driving revenue growth.

Requirements:

• Experience:

  Minimum

  4–5 years

  of experience in managing tele sales / call centre operations (preferably loans/financial products).
• Strong knowledge of

  tele calling metrics, dialler operations, and CRM platforms

  .
• Proven ability to manage large teams and achieve business targets.
• Excellent communication skills in English and Hindi.

• Mandatory:

  Proficiency in

  Kannada (regional language)

  .
• Strong leadership, analytical, and problem-solving skills.
• Willingness to work in a

  6-day work environment (including Saturday & Sunday)

  .

What We Offer

• Opportunity to work with India’s leading digital financial services platform.
• Growth-oriented career path with exposure to managing large-scale sales operations.
• Competitive salary and performance-based incentives.

Krishanswarnkar@policybazaar.com