Tele Sales Manager

Job Title

Job Summary

Key Responsibilities

1. Team Leadership & Management

   :
• Lead, manage, and mentor a telesales team to consistently meet or exceed sales targets.
• Provide training on sales strategies, digital marketing services, and product knowledge.
• Conduct regular performance evaluations and offer coaching to enhance team performance.
• Assist in resolving complex client issues and closing high-value deals.

2. Sales Strategy & Performance

   :
• Develop and execute telesales strategies that align with the companys digital marketing services.
• Set, monitor, and achieve sales targets (daily, weekly, monthly) for the team.
• Collaborate with the Sales Manager and Marketing teams to integrate telesales efforts with broader marketing campaigns.
• Adjust strategies to address any performance gaps and improve conversion rates.

3. Client Acquisition & Management

   :
• Oversee the end-to-end telesales process from lead generation to closing deals.
• Manage key client relationships, identify upselling opportunities, and handle escalations.
• Ensure smooth coordination with account management and operations teams post-sales.

4. Telesales Process Optimization

   :
• Continuously analyze and improve telesales scripts, processes, and methodologies.
• Utilize CRM tools to track and optimize lead management, sales performance, and reporting.
• Implement technologies and tools to enhance telesales efficiency and team productivity.

5. Performance Monitoring & Reporting

   :
• Track key sales metrics such as call volume, lead conversion rates, revenue generation, and client acquisition.
• Provide detailed performance reports to the Sales Manager, identifying areas for improvement.
• Stay updated with trends in digital marketing and ensure the team can effectively communicate the value of the company’s services.

Required Skills & Qualifications

• Proven experience in leading a telesales team, ideally in digital marketing or technology.
• Strong understanding of digital marketing services (SEO, SEM, PPC, social media, etc.).
• Ability to lead, coach, and motivate a sales team to achieve goals.
• Excellent communication, negotiation, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and MS Office Suite.

Preferred Qualifications

• Bachelor's degree in Marketing, Business, or a related field.
• Previous experience in digital marketing or a technology-based company.
• Certifications in relevant digital marketing platforms (Google Ads, Facebook Blueprint, etc.).

Key Competencies

• Leadership & Team Management
• Sales Strategy & Execution
• In-depth Knowledge of Digital Marketing Trends
• Client Acquisition & Relationship Management
• Analytical & Data-Driven Decision Making
• Motivational Coaching

Work Conditions

• Full-time, on-site role with a weekly day off.
• Location: Chennai