Sales Forecasting Analyzing sales figures and forecasting future sales volumes to maximize profits. Inventory Management Managing stock levels and making key decisions about stock control. Analyzing and interpreting trends to facilitate planning. Using information technology to record sales figures, for data analysis and forward planning. Store Operations and Customer Service Ensuring standards for quality, customer service , health and safety are met. Reporting health and safety, legal and security issues, maintaining hygiene at the store. Protects employees and customers by providing a safe and clean store environment. Responding to customer complaints and comments. Team Management Managing and motivating team to increase sales and ensure efficiency. Conducting appraisals and performance reviews. Recruitment & Selection procedure to hire right talent and minimize the attrition. Training & Development Organizing Training & Development programs / sessions for the Store team. Communication Attending and chairing meetings. Updating colleagues on business performance, new initiatives and other pertinent issues. Market Analysis Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Store Efficiency Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; Dealing with sales, as and when required. Marketing Co-ordinate with Corporate team for implementing marketing strategies. Driving special promotions, displays and events to generate new sales. Merchandising Adhering the guidelines of Apple for Merchandising Grievance Handling Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues. Mystery Audits To Train & prepare the team about Mystery Audit to achieve 100% score. Monitor the Team awareness of Mystery Audit by conducting mock sessions.

The Telesales Manager oversees and directs the telesales team to achieve sales targets, expand customer base, and enhance overall sales performance. They develop strategies, manage daily operations, motivate staff, and ensure high-quality customer interactions to drive revenue growth. Key Responsibilities: Lead, motivate, and manage the telesales team to meet or exceed sales targets. Develop and implement effective telesales strategies, campaigns, and processes. Monitor team performance through KPIs and sales metrics; provide coaching and feedback. Conduct regular training sessions to improve team skills and product knowledge. Set individual and team sales goals, and track progress. Maintain a deep understanding of products, services, and competitive landscape. Handle escalations and resolve customer issues effectively. Prepare reports on team performance, sales forecasts, and market insights for senior management. Qualifications & Skills: Proven experience in telesales, sales management, or a similar role. Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal skills. Analytical mindset with the ability to interpret sales data and KPIs. Ability to motivate and inspire a sales team. Proficiency in CRM software and MS Office. Bachelors degree in Business, Marketing, or related field preferred. Preferred Attributes: Strategic thinking and problem-solving abilities. Resilience and adaptability in a dynamic environment. Goal-oriented with a focus on results. Strong organizational and planning skills. Working Conditions: Office-based role, often with a target-driven environment. May require working extended hours or shifts to meet deadlines. Impact: The Telesales Manager plays a critical role in driving sales growth, improving team performance, and ensuring customer satisfaction through effective leadership and strategic planning.

The Cluster Manager oversees multiple retail stores within a designated geographic area or cluster. They are responsible for driving sales, ensuring operational excellence, managing store teams, and maintaining high customer service standards across all stores in their cluster. The role involves strategic planning, team leadership, and ensuring each store aligns with the company's objectives. Key Responsibilities: Store Performance Management: Monitor and analyze sales, profitability, and operational metrics across all stores in the cluster. Implement strategies to meet or exceed targets. Team Leadership and Development: Recruit, train, and develop store managers and staff. Conduct regular performance reviews and provide coaching to enhance team productivity. Operational Excellence: Ensure all stores adhere to company policies, procedures, and standards. Oversee inventory management, visual merchandising, and store maintenance. Customer Experience: Maintain high levels of customer satisfaction by ensuring quality service and resolving escalated issues. Sales and Marketing Initiatives: Drive regional sales campaigns, promotional activities, and local marketing efforts to boost store performance. Budgeting and Cost Control: Manage budgets, control expenses, and optimize resource allocation across stores. Compliance and Safety: Ensure all stores comply with legal, safety, and health regulations. Reporting: Prepare and present performance reports, market insights, and strategic recommendations to senior management. Qualifications & Skills: Proven experience in retail management, preferably at a multi-store or cluster level. Strong leadership and team management abilities. Excellent communication and interpersonal skills. Ability to analyze sales data and operational metrics. Strategic planning and problem-solving skills. Knowledge of retail operations, inventory management, and customer service standards. Proficiency in MS Office and retail management software. Bachelor's degree in Business Administration, Retail Management, or related field is preferred. Working Conditions: Field-based role with frequent travel between stores within the cluster. Requires flexibility to work during weekends, evenings, or peak hours as needed. Impact: The Cluster Manager plays a vital role in ensuring multiple retail outlets operate efficiently, meet sales targets, and deliver exceptional customer experiences, thereby contributing significantly to the companys growth and success.

Job Description: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues of any apple product. Ask customers targeted questions to quickly understand the root of the problem Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports 1.1 KRAs : - Customer Support - Customer Handling - QueryResolution - Technical Support Key Account Management. Desired Profile: Should have excellent communication and presentation skills. Ability to understand customer queries.

Job Description for Sales Executive Greeting and attending customers in a welcoming manner Understanding the requirement or needs of the customers & suggesting them the products as per their need Explaining the Apple products features, benefits (discounts, warranty, after sales service). Shows demonstration of the products to customers Convince customers and close the sale. Maintain Products display in section. Stock updating. Providing excellent customer service. Maintaining good relation among the team member. Ensuring customer satisfaction. Candidates Skills: Well groomed, Confident to represent and Demonstrate Apple Products, Command on English, Presentable, Positive attitude, RAPO Building skill, Ability to multitask and handle stressful situations Highly motivated and detail-oriented individual Ability to work under pressure Drive sales through engagement of customers, suggestive selling, and sharing product knowledge Respond to customers questions. Conduct price and feature comparisons to facilitate purchasing Cross-sell products Inform customers about discounts and special offers. 1 year-4 years in Education/Institutional sales or Corporate vertical with IT Products' Sales Excellent communication skill in 3 languages Hindi, English, Gujarati. Exceptional customer service skills.

Job Description for Sales Executive Greeting and attending customers in a welcoming manner Understanding the requirement or needs of the customers & suggesting them the products as per their need Explaining the Apple products features, benefits (discounts, warranty, after sales service). Shows demonstration of the products to customers Convince customers and close the sale. Maintain Products display in section. Stock updating. Providing excellent customer service. Maintaining good relation among the team member. Ensuring customer satisfaction. Candidates Skills: Well groomed, Confident to represent and Demonstrate Apple Products, Command on English, Presentable, Positive attitude, RAPO Building skill, Ability to multitask and handle stressful situations Highly motivated and detail-oriented individual Ability to work under pressure Drive sales through engagement of customers, suggestive selling, and sharing product knowledge Respond to customers questions. Conduct price and feature comparisons to facilitate purchasing Cross-sell products Inform customers about discounts and special offers. 1 year-4 years in Education/Institutional sales or Corporate vertical with IT Products' Sales Excellent communication skill in 3 languages Hindi, English, Marathi. Exceptional customer service skills.

Key Responsibilities: Greet and welcome visitors in a courteous and professional manner. Answer, screen, and forward incoming phone calls. Manage the front desk, reception area, and ensure it is tidy and presentable. Handle incoming and outgoing mail, deliveries, and courier services. Maintain visitor logs and issue visitor passes. Schedule appointments and manage meeting room bookings. Assist with basic administrative tasks such as filing, photocopying, and data entry. Coordinate with office staff for facility-related issues. Maintain office supplies and inventory at the front desk. Handle inquiries and provide accurate information in person and via phone/email. Requirements: Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Professional attitude and appearance. Strong verbal and written communication skills. Excellent organizational and multitasking abilities. Customer service orientation. High school degree; additional certification in Office Management is a plus

Job Description for Sales Executive Greeting and attending customers in a welcoming manner Understanding the requirement or needs of the customers & suggesting them the products as per their need Explaining the Apple products features, benefits (discounts, warranty, after sales service). Shows demonstration of the products to customers Convince customers and close the sale. Maintain Products display in section. Stock updating. Providing excellent customer service. Maintaining good relation among the team member. Ensuring customer satisfaction. Candidates Skills: Well groomed, Confident to represent and Demonstrate Apple Products, Command on English, Presentable, Positive attitude, RAPO Building skill, Ability to multitask and handle stressful situations Highly motivated and detail-oriented individual Ability to work under pressure Drive sales through engagement of customers, suggestive selling, and sharing product knowledge Respond to customers questions. Conduct price and feature comparisons to facilitate purchasing Cross-sell products Inform customers about discounts and special offers. 1 year-4 years in Education/Institutional sales or Corporate vertical with IT Products' Sales Excellent communication skill in 3 languages Hindi, English, Gujarati. Exceptional customer service skills.

We are looking for an experienced and dynamic Tele Sales Manager to lead and grow our telecalling sales team. The ideal candidate will be responsible for managing inbound and outbound sales operations, driving revenue through upselling Apple products, training team members, and ensuring high levels of customer satisfaction and conversion. Key Responsibilities: Manage and lead the tele sales team responsible for outbound and inbound calls. Drive daily, weekly, and monthly sales targets and monitor performance KPIs. Ensure the team effectively upsells Apple products, services, and extended warranties. Develop call scripts, pitch strategies, and objection-handling techniques. Train, coach, and motivate telecallers to improve sales techniques and product knowledge. Ensure high customer satisfaction by maintaining a strong follow-up process and effective handling of queries. Coordinate with product, marketing, and retail teams for promotional offers and lead campaigns. Monitor call quality, lead conversions, and customer feedback. Prepare sales reports, funnel status, and performance reviews for management. Handle escalations and ensure resolution of customer complaints and queries. Experience in managing a team of telecallers in a target-driven environment. Excellent communication, leadership, and interpersonal skills. Strong sales acumen with a customer-centric approach. Familiarity with CRM tools, call tracking systems, and Excel reporting. Knowledge of Apple products is a strong plus.

The Cluster Manager will be responsible for overseeing and driving the sales, operations, and profitability of multiple retail outlets and B2B accounts in the Gujarat region. This includes team management, business development, customer relationship management, and ensuring adherence to company standards and compliance. Key Responsibilities: Lead and manage a team of Store Managers, Sales Executives, and Support Staff across the cluster. Drive sales performance, meet revenue targets, and achieve growth across all locations under the cluster. Identify and develop new business opportunities (retail, enterprise, education, institutional). Conduct regular market visits to assess store performance, customer experience, and competitor activity. Monitor and improve operational efficiencies across all stores. Ensure high levels of customer satisfaction through excellent service standards and employee training. Implement sales and marketing campaigns specific to the regional demographics and requirements. Maintain optimum stock levels, reduce shrinkage, and ensure timely reporting and analysis. Recruit, train, and mentor store-level staff for capability building and succession planning. Coordinate with backend functions Supply Chain, Finance, HR – to support business needs. Desired Profile: Graduate/Postgraduate in Business Administration, Marketing, or a related field. Minimum 5–7 years of experience in multi-store or regional retail/enterprise sales management. Prior experience in consumer electronics or Apple product sales is an advantage. Strong leadership, people management, and decision-making skills. Excellent communication, negotiation, and interpersonal abilities. Willingness to travel extensively across the Gujarat region. Key Metrics for Success: Regional sales target achievement (monthly/quarterly/annual) Store performance KPIs (footfall conversion, average ticket size, inventory health) Team productivity and attrition Customer satisfaction and NPS scores Effective execution of regional campaigns and promotions

Responsibilities : handling cash payment, card payment is must. Generating Credit Note, etc Maintaining MIS handle heavy cash flow with knowledge of checking faith currency. Candidates Skills: Well groomed, Confident to represent and Demonstrate Apple Products, Command on English, Presentable, Positive attitude, RAPO Building skill,

Job Description for Sales Executive Greeting and attending customers in a welcoming manner Understanding the requirement or needs of the customers & suggesting them the products as per their need Explaining the Apple products features, benefits (discounts, warranty, after sales service). Shows demonstration of the products to customers Convince customers and close the sale. Maintain Products display in section. Stock updating. Providing excellent customer service. Maintaining good relation among the team member. Ensuring customer satisfaction. Candidates Skills: Well groomed, Confident to represent and Demonstrate Apple Products, Command on English, Presentable, Positive attitude, RAPO Building skill, Ability to multitask and handle stressful situations Highly motivated and detail-oriented individual Ability to work under pressure Drive sales through engagement of customers, suggestive selling, and sharing product knowledge Respond to customers questions. Conduct price and feature comparisons to facilitate purchasing Cross-sell products Inform customers about discounts and special offers. 1 year-4 years in Education/Institutional sales or Corporate vertical with IT Products' Sales Excellent communication skill in 3 languages Hindi, English, Gujarati. Exceptional customer service skills.

Job Description for Sales Executive Greeting and attending customers in a welcoming manner Understanding the requirement or needs of the customers & suggesting them the products as per their need Explaining the Apple products features, benefits (discounts, warranty, after sales service). Shows demonstration of the products to customers Convince customers and close the sale. Maintain Products display in section. Stock updating. Providing excellent customer service. Maintaining good relation among the team member. Ensuring customer satisfaction. Candidates Skills: Well groomed, Confident to represent and Demonstrate Apple Products, Command on English, Presentable, Positive attitude, RAPO Building skill, Ability to multitask and handle stressful situations Highly motivated and detail-oriented individual Ability to work under pressure Drive sales through engagement of customers, suggestive selling, and sharing product knowledge Respond to customers questions. Conduct price and feature comparisons to facilitate purchasing Cross-sell products Inform customers about discounts and special offers. 1 year-4 years in Education/Institutional sales or Corporate vertical with IT Products' Sales Excellent communication skill in 3 languages Hindi, English, Gujarati. Exceptional customer service skills.

Sales Forecasting Analyzing sales figures and forecasting future sales volumes to maximize profits. Inventory Management Managing stock levels and making key decisions about stock control. Analyzing and interpreting trends to facilitate planning. Using information technology to record sales figures, for data analysis and forward planning. Store Operations and Customer Service Ensuring standards for quality, customer service , health and safety are met. Reporting health and safety, legal and security issues, maintaining hygiene at the store. Protects employees and customers by providing a safe and clean store environment. Responding to customer complaints and comments. Team Management Managing and motivating team to increase sales and ensure efficiency. Conducting appraisals and performance reviews. Recruitment & Selection procedure to hire right talent and minimize the attrition. Training & Development Organizing Training & Development programs / sessions for the Store team. Communication Attending and chairing meetings. Updating colleagues on business performance, new initiatives and other pertinent issues. Market Analysis Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Store Efficiency Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; Dealing with sales, as and when required. Marketing Co-ordinate with Corporate team for implementing marketing strategies. Driving special promotions, displays and events to generate new sales. Merchandising Adhering the guidelines of Apple for Merchandising Grievance Handling Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

Sales Forecasting Analyzing sales figures and forecasting future sales volumes to maximize profits. Inventory Management Managing stock levels and making key decisions about stock control. Analyzing and interpreting trends to facilitate planning. Using information technology to record sales figures, for data analysis and forward planning. Store Operations and Customer Service Ensuring standards for quality, customer service , health and safety are met. Reporting health and safety, legal and security issues, maintaining hygiene at the store. Protects employees and customers by providing a safe and clean store environment. Responding to customer complaints and comments. Team Management Managing and motivating team to increase sales and ensure efficiency. Conducting appraisals and performance reviews. Recruitment & Selection procedure to hire right talent and minimize the attrition. Training & Development Organizing Training & Development programs / sessions for the Store team. Communication Attending and chairing meetings. Updating colleagues on business performance, new initiatives and other pertinent issues. Market Analysis Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing. Store Efficiency Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market; Dealing with sales, as and when required. Marketing Co-ordinate with Corporate team for implementing marketing strategies. Driving special promotions, displays and events to generate new sales. Merchandising Adhering the guidelines of Apple for Merchandising Grievance Handling Touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues.

We are looking for an experienced and dynamic Tele Sales Manager to lead and grow our telecalling sales team. The ideal candidate will be responsible for managing inbound and outbound sales operations, driving revenue through upselling Apple products, training team members, and ensuring high levels of customer satisfaction and conversion. Key Responsibilities: Manage and lead the tele sales team responsible for outbound and inbound calls. Drive daily, weekly, and monthly sales targets and monitor performance KPIs. Ensure the team effectively upsells Apple products, services, and extended warranties. Develop call scripts, pitch strategies, and objection-handling techniques. Train, coach, and motivate telecallers to improve sales techniques and product knowledge. Ensure high customer satisfaction by maintaining a strong follow-up process and effective handling of queries. Coordinate with product, marketing, and retail teams for promotional offers and lead campaigns. Monitor call quality, lead conversions, and customer feedback. Prepare sales reports, funnel status, and performance reviews for management. Handle escalations and ensure resolution of customer complaints and queries. Key Requirements: Graduate in any discipline (MBA preferred). 47 years of experience in telesales, preferably in electronics/retail/consumer tech. Experience in managing a team of telecallers in a target-driven environment. Excellent communication, leadership, and interpersonal skills. Strong sales acumen with a customer-centric approach. Familiarity with CRM tools, call tracking systems, and Excel reporting. Knowledge of Apple products is a strong plus.

As a Store Manager at the Unicorn Apple Store, you will lead a dynamic and diverse team in delivering exceptional customer experiences while achieving business goals. You will oversee the daily operations of the store, ensuring that customers have access to the latest Apple products and services, while fostering a positive, high-energy environment that reflects Apples core values. This role requires a strong leader with a passion for technology, customer service, and team development, who can drive sales, elevate performance, and maintain operational excellence. Key Responsibilities: Team Leadership & Development: Lead, inspire, and motivate a team of sales executives, technical specialists, and support staff to deliver an outstanding customer experience. Coach and develop team members through regular feedback, training sessions, and one-on-one meetings to help them reach their full potential. Recruit, hire, and onboard new team members, ensuring they align with Apple’s culture and values. Foster a culture of collaboration, accountability, and excellence in customer service. Sales & Performance Management: Drive the store’s sales performance by setting clear goals, monitoring progress, and developing strategies to exceed sales targets. Develop and implement action plans to improve key performance indicators (KPIs) such as sales volume, customer satisfaction, and employee engagement. Work with the leadership team to ensure effective execution of promotional campaigns, product launches, and seasonal strategies. Customer Experience & Satisfaction: Ensure that every customer receives a personalized, seamless, and extraordinary experience, from initial contact to post-purchase support. Address customer concerns, resolve escalated issues, and ensure the store meets Apple’s high standards for customer service and product knowledge. Lead by example in offering personalized product recommendations, demonstrating Apple’s features and services, and providing expert technical support. Operational Excellence & Store Management: Oversee day-to-day store operations, including inventory management, product displays, visual merchandising, and stock replenishment. Ensure compliance with all Apple operational procedures, policies, and security protocols to maintain a safe and efficient store environment. Monitor store expenses and budgets, working to optimize costs while maintaining high standards of service and operations. Analyze sales data, customer feedback, and market trends to make informed decisions that drive improvements in store performance. Collaboration & Reporting: Collaborate with the Area and Regional Manager to set strategic goals and achieve business objectives. Prepare and present regular reports on store performance, sales results, and team development to senior leadership. Ensure smooth communication and coordination between all departments, including technical, sales, and support teams. Marketing & Community Engagement: Build strong relationships with local businesses, organizations, and community groups to strengthen Apple’s brand presence. Implement and support in-store events, promotions, and product launches to drive traffic and sales. Work with the marketing team to execute local campaigns and ensure consistent messaging across all customer touchpoints. Qualifications & Skills: Education: Bachelor’s degree in Business, Management, or a related field (preferred). Experience: 5+ years of experience in retail management, with at least 2-3 years in a leadership role in a high-volume, customer-centric environment (preferably in tech, luxury, or retail management). Proven track record of achieving and exceeding sales targets and KPIs. Experience in managing, developing, and motivating a diverse team to deliver outstanding results. Skills: Strong leadership, communication, and interpersonal skills with the ability to inspire and engage employees. Deep understanding of retail operations, including inventory management, visual merchandising, and sales performance tracking. Strong analytical skills to assess store performance and market trends, and adjust strategies accordingly. A passion for technology and in-depth knowledge of Apple products and services (or a willingness to quickly learn). Ability to handle customer concerns and resolve issues effectively and empathetically. High level of organizational skills, time management, and multitasking ability. Key Competencies: Leadership & People Management: Ability to motivate, mentor, and develop a high-performing team. Customer Focus: Deep commitment to delivering a personalized, customer-first experience. Sales & Results Orientation: Strong drive to meet and exceed sales goals while maintaining a focus on customer satisfaction. Problem Solving & Decision Making: Ability to make quick decisions under pressure, balancing business needs with customer expectations. Adaptability & Resilience: Ability to thrive in a fast-paced and constantly evolving environment. Collaboration: Strong team player with a willingness to collaborate across departments to achieve shared goals.

Role & responsibilities As a Sales Executive at the Unicorn Apple Store, you will be the face of the brand, providing exceptional customer service while helping customers discover the world of Apple products. You will engage with customers to understand their needs, offer tailored product recommendations, and deliver an outstanding shopping experience that reflects Apple's high standards of innovation, quality, and service. This role is perfect for those passionate about technology and who enjoy working in a fast-paced, customer-centric environment. Key Responsibilities: Customer Engagement & Consultation: Greet customers with a friendly and professional demeanor, providing an exceptional experience from entry to exit. Understand customer needs and provide personalized recommendations on Apple products and services, such as iPhones, MacBooks, Apple Watches, and accessories. Assist customers in setting up their new devices, transferring data, and providing basic troubleshooting guidance. Product Knowledge & Sales: Stay up to date with the latest Apple products, features, and software updates. Engage customers with demonstrations of Apple products, showcasing their unique features and capabilities. Achieve and exceed sales targets by offering tailored solutions and upselling Apple products, services (e.g., AppleCare, iCloud, Apple Music), and accessories. Customer Education & Support: Educate customers on Apple services, including iCloud, Apple Music, and AppleCare protection plans. Provide hands-on demonstrations to customers and ensure they are comfortable using their new Apple devices. Answer any questions about product functionality, features, and benefits to ensure customers make informed purchasing decisions. In-Store Experience: Maintain a clean, organized, and inviting store environment. Assist with visual merchandising to ensure that products are displayed according to Apples standards. Participate in promotional events and seasonal campaigns to enhance the store’s customer engagement and drive sales. Team Collaboration & Performance: Collaborate with fellow team members to ensure the store runs smoothly and efficiently. Share knowledge and expertise with colleagues to support team growth and enhance the customer experience. Actively participate in team meetings, training sessions, and product knowledge workshops. Customer Follow-Up & Relationship Building: Build lasting relationships with customers through follow-up calls, emails, or store visits to ensure satisfaction and repeat business. Assist with troubleshooting customer concerns, resolving issues with products, or facilitating exchanges or returns as necessary. Qualifications & Skills: Education: High school diploma or equivalent required; college degree is a plus. Experience: Previous experience in retail sales or customer service, preferably in a technology-focused or luxury retail environment (Apple-specific experience is a plus). Passion for technology and a strong interest in Apple products and services. Skills: Strong verbal communication and interpersonal skills. Ability to engage with customers and build relationships quickly. Tech-savvy and comfortable with Apple products and technology. Proven ability to meet and exceed sales targets. Strong problem-solving skills and customer-centric mindset. Ability to work in a fast-paced environment while maintaining a positive attitude. Key Competencies: Customer Focus: Ability to put the customer’s needs first and offer tailored solutions. Product Expertise: Passion for Apple products and staying informed about the latest tech trends. Communication: Clear and concise communication, both with customers and team members. Teamwork: Ability to work collaboratively with colleagues to achieve common goals. Sales Driven: Motivation to meet and exceed sales goals while delivering exceptional customer service. Preferred candidate profile

Role & responsibilities Handle all types of customer payments including cash, card, and digital transactions . Ensure accuracy and accountability while managing heavy cash flow . Generate Credit Notes , process returns, and handle customer billing efficiently. Maintain and update MIS reports and daily transaction records. Accurately verify currency and identify fake notes as per standard procedures. Support day-to-day store operational tasks related to the billing counter. Candidate Skills & Requirements: Well-groomed and presentable with a professional demeanor. Confident in representing and demonstrating Apple products . Strong command over English communication . Excellent customer handling and RAPO building skills . Positive attitude , responsible, and capable of working in a fast-paced environment. Basic proficiency in using billing software and POS systems. Preferred Qualifications: Minimum 1- 2 years of experience in a cashier or retail billing role. Experience handling high-value transactions and working in branded retail stores is a plus.

Role & responsibilities Sales & Forecasting Analyze sales figures and forecast future sales volumes to maximize profits. Use information technology tools for recording sales data, analysis, and forward planning. Inventory Management Manage stock levels and make key decisions about stock control. Analyze and interpret trends to support effective planning. Store Operations & Customer Service Ensure standards for quality, customer service, health, and safety are met. Report and handle health, safety, legal, and security issues while maintaining hygiene. Ensure a safe and clean environment for both employees and customers. Respond to customer complaints and feedback promptly. Team Management Manage and motivate the team to increase sales and improve efficiency. Conduct appraisals and performance reviews. Lead the recruitment and selection process to hire the right talent and reduce attrition. Training & Development Organize training and development programs for the store team. Prepare the team for performance excellence and continuous learning. Communication Attend and chair regular meetings. Keep colleagues updated on business performance, new initiatives, and important issues. Market Analysis Stay informed about market trends in the retail industry. Understand customer initiatives and monitor competitor activities. Store Efficiency Initiate changes to improve business performance (e.g., adjusting store hours to remain competitive). Handle sales activities as needed. Marketing Coordinate with the corporate team to implement marketing strategies. Drive special promotions, displays, and events to boost sales. Merchandising Ensure compliance with Apples merchandising guidelines. Grievance Handling Regularly tour the sales floor, engage with staff and customers, and promptly resolve issues. Mystery Audits Train and prepare the team to achieve 100% scores in mystery audits. Monitor and enhance team awareness and audit readiness. Preferred candidate profile